Seaside Hotel Sandy Beach

Check in - excellent Room - 608 view of pool, spotlessly clean, kettle and toiletries supplied, you can order tea coffee milk. Complementary water, fruit and a small wine in the room on arrival. Lovely white towels, bathrobes and slippers in the superior rooms. You are given a ticket to take to pool for towels they’re nice and big for the sun beds. Also given tickets for the wellness centre, we didn’t go in but will next time. Food, amazing lots of choice and always piping hot. Drinks are mostly branded so lovely to enjoy an all inclusive drink that tastes as it should. The hotel is spotless everywhere you go and so peaceful. We had the best holiday and very relaxing. The staff- always very helpful and everything serviced with a smile, they do a fantastic job in all departments. I can highly recommend this hotel and hope to go back soon.

We stayed in this hotel in November 2019 and can honestly say the first couple of days were the worst nights we have spent in a hotel in Europe. We booked a standard room. If you go to their website and click “Standard” under the “Rooms” tab the rooms that are described are (mostly) not “a standard room”. This was the trap we fell into. When we arrived we were dragged down to the dungeon level along a corridor that stank of chlorine and a room that stank of chlorine and damp – not ideal for me as I had a chest problems after an infection. As the room was basically under the swimming pool this was inevitable. We went to reception to see if there were any alternatives – two other rooms that smelt of damp and chlorine were offered – apparently there were no other rooms at all available. To add insult to injury one of these room’s balcony overlooked a car rental agency’s car park: a bonus feature shared by most of the (sub)-standard rooms but strangely unmentioned in the hotel’s literature – they call it a “limited street view”. To add to the room’s charms the street was cobbled (meaning lots and lots of traffic noise at all hours), and as the street had bad air quality because of the traffic, then using the terrace was simply stupid unless you are both deaf and had no sense of smell. What was particularly annoying was the receptionist who accompanied us on this tour of deficiency was adamant (to the point of farce) that there were no smells at all. A couple of days later we finally managed to get moved to a higher floor. This took a high level of assertiveness in the hotel lobby. We had only stayed because we were promised a room on a high floor (above six). They tried to renege on the arrangement and fob us off on the third floor (at pool level – more chlorine) despite paying a 30€ per day surcharge for a room that wasn’t horrible. Once we actually got to the room we thought we’d booked the hotel increased to very average The hotel can charitably be described as cramped – the room was rather small, the pool is very small for the size of facility, the bar is small, the sundecks are very densely packed as were the dining areas. Cleanliness was very good, and all the staff except those on reception were good. The reception staff that we met were all distinctly unhelpful – surly and patronising. Apart from the reception our biggest gripe was probably the smokers who were everywhere, but specifically at breakfast if you wanted to eat outdoors. The breakfasts themselves were pretty good. Apart from the use of the sundecks (which were remarkably quite for an allegedly full hotel) we didn't use any other facilities. There is no chance we’d go back (which is annoying as Freemotion cycle hire/tours are based there, and as I like cycling it would have been very convenient). To anyone thinking of going do not book the standard room – you will regret it. The rating is one - if we'd been in our fourth (!) room option from the start it'd probably be a three, but the complete disinterest verging on hostility from the reception makes a one inevitable.