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    Royal Kenz Hotel

    PPPPP Plus

    InPort El Kantaoui, Tunisia

    TripAdvisor Traveller Rating

    trip advisor

    Based on 2441 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Royal Kenz Hotel has its finger in all the holiday pies, with indoor and outdoor pools, Italian and Tunisian restaurants, and a private sandy beach.

    This place has a handy location. It’s less than five minutes’ walk from a private strip of sand and a short taxi ride away from the marina. And Sousse’s medina's a do-able 20-minute drive.

    There's plenty to keep you put, though. For starters, there's a trio of pools to splash about in, including one in the fancy spa. Food-wise, the themed Italian à la carte's a top picks.

    You’ll need to pay a hotel tax on arrival. It’s 2 Tunisian Dinars per person per night for 3-star hotels, and 3 Tunisian Dinars per person per night for 4 and 5-star hotels. It applies to everyone aged 12 and over, and you’ll only have to pay this for a maximum of seven nights, even if you’re staying longer.

    • Rooms: 468
    • Lifts: 4
    • Building: 1
    • Floors: 3
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • Own beach
    • Top-rated spa
    • Italian à la carte
    • Free Wi-Fi zones

    Location

    • 200m to a sandy beach
    • 2km to the centre of Port el Kantaoui
    • 8km to Sousse
    • View Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. 1 dinner per stay in the à la carte restaurant - drinks payable. Selected local-brand alcohol and soft drinks 10.00-23.00. Tea and coffee. Snacks at set times.

    Facilities

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      accommodationData.facilities
    • Luxury Spa & Thalasso Centre*

      Highly professional treatments await you in the indulgent spa centre which specialises in using Thalassotherapy techniques.

    • Beach snack bar*

      The sound of the waves and the view of the beach and sea are the ideal setting to enjoy snacks throughout the day.

    • 2 outdoor pools

      The pools with their wraparound sun terraces are right in the heart of the tree lined gardens. Sunloungers and parasols are dotted around for your use.

    Rooms

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    • Double Room with Balcony

      Double rooms come with a private balcony, giving you some extra space to relax. Spacious and vibrant, these rooms have everything you need. You'll find a double bed, an extra bed in the bedroom, a separate bathroom and air-conditioning.

    • Single Room with Balcony

      Single rooms feature their own balcony, so you'll have some extra space to relax. Complete with all necessities, you'll find a separate bathroom, and your room will be air-conditioned.

    Freezing....
    18 Jan , 2020 zorromcw, 186534
    This hotel is a bit tired generally. Our room was clean and neat, but the bathroom was poor. I dont think they teach tiling in Tunisia... it had that damp aroma around the corridors. Definitely not 4 star. The food was fine. Plenty of it and it was always varied with plenty of choice. The staff were brilliant and could not do enough for us. This hotel is 5 minutes away from the Hard Rock Cafe and this is well worth a visit. What was most disappointing was the weather. Not anything to do with the hotel. We will not be going to Tunisia at this time of year again....
    An honest review
    14 Jan , 2020 JoeySarah
    Check in Could be better. When all you want to do is get to your room, we had to wait around whilst the room was checked for readiness before collecting the key Room Loads of space. Lovely view over the gardens and pool. Tea coffee and water provided as well as a basket of fruit. Rose petals on the bed and a towel swan in the bathroom were lovely touches. Bathroom needs serious updating but plenty of hot water. Shower gel and shampoo provided. Food Plenty of it, buffet style. Loads of yummy salads local hot dishes as well as the "beige" foods - pizza, fish fingers, and pasta - for the less adventurous. The desserts tended to be the usual Mediterranean fare, not worth the calories in my opinion. The local wine is good, only tried the white so not sure of the quality of the red. The local liqueurs were boukha, firewater !! and a lovely citrus one called cedratine..... definitely worth trying over ice. My husband didn't think much of the local beer but other varieties were available to buy in the American bar. Staff Hassan in the restaurant is fantastic, we tipped him at the beginning of the week and he kept a table for us by the window every evening. He even had our drinks waiting for us. Pool Water is warm in the indoor pool but obviously very busy as it is too cold outside. There is only 1 ladies toilet in there and people are using it to get changed. So go before you enter otherwise you may have a bit of a wait. Spa I paid 300 dinar (£83) for supposedly a package of 3.5 hours of treatments having been given the grand tour of the facilities by a lovely guy who is obviously a sales rep. I was fully expecting to be disappointed but wow! I was there 4.5 hours. Had a full steam/hammam, 1 hour massage, full thalassotherapy treatments including being massaged under a saltwater shower and a bubble hot bath with eucalyptus oil!! And then a full facial. This more than made up for the fact that Tunisia should not really be advertised as a winter sun destination and I have had to wear my jumper most of the week. A la carte We did the Tunisian meal on a sunday evening. Started off well with tapas like appetizers, the soup was okay but was really disappointed with the lamb tagine. I have to say that the food in the main restaurant is so much better. The only good points were the table service, and the choice of wine... which we did have to pay for but well worth it. Things to do Hard Rock Cafe: 5 minute walk away. Good food, lovely staff, £28 for 2 rounds of drinks, 2 burgers, dessert to share and cappuccino! Port: 40 minute stroll from hotel, either on the beach or the road. Cafe we stopped for coffee doubled the price of the drinks. We didn't argue as it was ridiculously cheap anyway but they didn't get a tip and the drinks were pretty dire. Sousse: Easy taxi ride there, @ 14 dinar. The hotel phoned for one for us. More tricky trying to find one to come back. After almost being put in a horse and carriage and offered a necklace, for good price!!, we walked away. Another taxi driver must have seen this as he came over and offered us a ride in his metered taxi, which we gratefully accepted. The archeological museum is well worth a visit. The mosaics are outstanding. 10D to get in. Beware if you need the toilet. The ones at the entrance you are expected to pay for, actually inside the museum they are free. I thought the medina was disappointing, compared to the one in Marrakech. We went to the big shopping centre which had a selection of fixed price goods although we selected to buy our souvenirs in the local gift shop close to our hotel. The rooftop cafe was lovely, reasonably priced and with views over the harbour. Overall a lovely relaxing holiday despite the weather. Already planning to go back later in the summer.
    Terrible Hygiene!!!!
    14 Jan , 2020 KarenSteveJB, 672146
    We had a week here last September. It was one of the worst hotel that we have ever stayed at and it wasn't a cheap break either. As other reviews have noted, there was really dirty carpet, in a lot of the hallways and our room, even the headboard was carpet! The food/drink hygiene was very bad. The food was never hot, we were both ill, with severely bad stomachs etc, which we put down to the poor hygiene. The glasses were only rinsed under a tap, before being put out again. The drinks in the inside bar were suspiciously made behind pillars and out of sight. Some staff were friendly, but most were not, even on reception! The only member of staff who deserves a mention is Bebo, in the animation team, he was very friendly. Most of the guests were very rude Russians. We certainly wouldn't recommend The Royal Kenz.
    Needs some TLC but fantastic Spa!
    06 Jan , 2020 anjellad2018, 186395
    I visited here from 27th Dec to 3rd Jan for a weeks holiday with my husband. The hotel was advertised as a 4 star but I would say it’s 3 star. The staff are fantastic, they are so cheerful and go out of their way to make sure you have everything you need. I have to say a special thank you to Hassan the waiter as he had a table ready for us every night and at breakfast greeted us warmly each day. The rooms are adequate but slightly dated. The room was clean and had tea and coffee but no milk in the room. A fridge is in the room so milk can be kept in it if you ask for some to be sent up. The buffet was ok, plenty to choose from but on several occasions the hot food was cold. I had to heat breakfast up in the microwave on one occasion! The hotel has two decent sized pools but I didn’t use them as it was too cold! Plenty of sun beds free in December! New Years Eve was really good, the hotel went out of its way to put on a spectacular evening! The good was all set up on show in the restaurant with lots of rich foods and fantastic displays. A saxophonist played English music throughout dinner and the ladies were presented with a Rose. The evening entertainment was Tunisian music, drumming, fire dancers and fire works outside! It was a fantastic atmosphere and so good to enjoy the Tunisian culture. The alcohol choice was very limited and to be honest the cocktails were awful! If you like coffee then you will love the coffees served at the hotel with fresh coffee beans or a choice of coffee from the machine. The highlight of this hotel has to be the spa. We had a private room for the two of us with 3 hours of pampering, fruit, tea and pure indulgence for £60 each! Ridiculously cheap and the floating bath was worth the £60 on its own! My husband was so relaxed he fell asleep in the bath! Definitely worth a visit. The hotel has an indoor pool but we didn’t use it as there were too many kids in it for my liking! One thing we were not told was that the beach bar and grill were closed for the season. That was the travel agents fault though, not the hotel. The hotel is a few minutes walk to the beach which we visited twice, despite the cold! It’s a good walk to the local harbour but worth it to get out and about. Be aware of people trying to scam you though! I had to pay to use a toilet in a cafe! I also was pestered a lot by locals trying to get you in their shops. Mostly if you just say no and walk on they were fine. I wouldn’t go back to this hotel but it’s only because I wouldn’t visit Tunisia again. The hotel was ok and a good base to get out and about but I personally prefer a little more luxury.
    DO NOT GO HERE UNDER ANY CIRCUMSTANCES
    04 Jan , 2020 Raecastlehow, 186267
    Visited for New Year 2020, after to spending many previous New Year celebrations in the past at other hotels in the area. Boy were we disappointed !. I can only start by describing this hotel as the Tunisian equivalent of the early Butlins camps, We had to book this late after being dropped in with the Thomas Cook shambles, this was rated as a 4 star in the brochure, but was very quickly apparent that it was a 2 start at best. The hotel is generally dated and needs a complete overhall in alll areas, except the Spa, which is pristine, but has to be paid for as an extra. We had 2 rooms which were clean, but shabby, but the bathrooms were tiled by a bind man who had put the grouting in by standing at the door and throwing it in. Mould around the bath, shower and sinks, and even in the shower head.We complained and eventually were moved to new rooms that were only marginally better. The hotel is more catered for the locals tunisians and Algerians, as they had offers on for them were they could take children free, apparantly this happens each weekend in all hotels.WE were overun by locals & Algerians and a great many kids, shouting screaming, on scooters, hoverboards, skates etc, in the hotel. On New Years Eve, all the brits were herded into 1 part of the restaurant, in corners, away from the food and entertainment. The waiters were apologetic, they said they loved the British and hated the locals but the management told them thats were we should be put. The food was excellent choice, but sometimes only warm. The entertainment on New years eve was a local singer performing standard local themed songs, screaming and wailing, with the locals joining in. Followed by a team of drummers and fire eaters, where the locals immediately crowded around and prevented anyone from seeing. The whole of the area was filled with seats and tables, from the outside area, which prevented anyone from wgtting past, On top of this, they closed the bar at 11pm, inspite of posting that the bar would stay open. I approached the manager who was not bothered, I told him that this is not the way to get the brits back to his hotel. BY 12 most of the brits retired to bed On New Years Day, we found a plague of ants in 1 bedroom, not a few, but thousands !. It took the manager over 30 mins to come and witness this, but he said that this was normal. Maybe for him but not for us. WE changed room again, to aslightly better room, untill we left for home. After New Year, the locals left, and the heating was turned down in the hotel, making it cold. Overall, not a good holiday,expensive, not worth the money. We have registered the complaint with TUI, but will wait and see what happens. There were many other brits who are also complaining Once again, DO NOT GO TO THIS HOTEL
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    Special Assistance

    This property is generally unsuitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally