Royal Kenz Hotel

We've just returned from staying here for a week and we had a lovely time. This holiday was to celebrate our recent engagement and we were looking forward to a relaxing break. We informed TUI of the special reason for our holiday, and I had hoped to receive a congratulations when checking in. However our engagement was not acknowledged at any point. The check in guy (looked/acted like management) was standoffish and surly. We were told to come back to the check in desk on 3 separate occasions to see if our room was ready (wardrobe was broken apparently which they were trying to fix) and each time we returned he seemed annoyed. We then inquired about pool towels and again kept being told - come back later. I'm pleased however to say that this was our only poor staff encounter. Everyone in the restaurants, the bars, round the pool, were amazing. The staff really are a huge asset to this hotel. The cleaners in our room were very hit and miss. One day our room would be fine, the next it was like they only did 50% and gave up. Bed sheets were left on the floor on one occasion. The pool areas are extremely loud and they insist on playing the same music every day. However the garden areas were peaceful and were perfect for relaxing. The food was nice, but the drinks were very limited. I've never been to an all inclusive hotel with no cocktails! Luckily the local beer was amazing and they were very generous with giving big bottles of water upon request. My only main concern was the location of our room. There is a large veranda outside where the nightly entertainment happens, and our room was directly above it, meaning we couldn't go to sleep until it had finished late at night. It really wasn't ideal, and I never want to hear Sweet Caroline again for as long as I live. All in all the weather was stunning, the staff were superb, and the food was good. So I would still recommend.

Arrived quick check in.we were on the 1st floor was abit nervous about coming to tunisa but once we were here we felt so safe.hotel was spotless loads of beds not many parasol but wasnt a problem because we were early risers.food was very tasty and plenty to choose from.snack bar was nice from burgers to pizzas salads followed by cakes to die for.the staff worked very hard animation team never stopped a big mention to bibo and team who never stopped always smiling and asking if we were ok.if you didn't want to join in it wasnt a problem.entertainment was good if you wanted a quite night with just music or down by the pool there was always different shows on.i would recommend this hotel and will return thanks to all the staff and management for making our holiday so special. X

Just returned from a week at this wonderful hotel. We were slightly apprehensive about going to Tunisia but as soon as we arrived we were made so welcome. The animation team were waiting when we arrived and sung a lovely weloming song to us as we got off the coach and we were taken straight in for cocktails whilst filling out our arrival form. Our room was on the first floor just above the terrace bar with a wonderful view of the pool. It was quite noisy with the door open, but once it was shut we couldn't hear a thing. Air con not the best but the room was spotless and even proper mugs for the tea and coffee. The bar gave us a fresh carton of milk to keep in our fridge which worked surprisingly well. Breakfast was lovely and a special shout out to our waiter Ibrahim and the egg chef who greeted us every morning with beaming smiles. We used the pool snack bar at lunchtime who did wonderful salads and cakes along with the usual burger, chips, pizza etc. Dinner was fab, loads of salads, cheeses, pies, chicken, steaks, potatoes, tunisian stews, fish etc etc. The pools were beautiful and the gardens absolutely stunning. Plenty of sunbeds and parasols, and if you couldn't always get a parasol then you could get your beds moved near the shade of one of the many trees. We went to the beach to do parasailing, visited the Hard Rock Cafe which was amazing and ridiculously cheap and into tge port for a catamaran trip. It was quite an experience trying to shop outside the hotel due to the hassling shop keepers so big tip.... Go straight to tge Ali Baba shopping centre which has everything souvenir wise but is priced up. Felt completely safe all the time as security at the hotel and on the beach is very hot. I am so glad we came and to anyone thinking of coming i cannot recommend this amazing hotel enough. The only things i would warn of is the ATM in the hotel wasn't working and it was a real pain to find anywhere to get cash out so take stirling with you. Most of the shops, including the hotel's took stirling, euros and dinar, and there is no monitoring of towels on the sunbeds. Although we always found beds, there were lots with towels on at least until midday with no one on them. Royal Kenz... Thank you so much for your wonderful hospitality and if we ever revisit Tunisia we wouldn't go anywhere else.