Royal Kenz Hotel

I am disspointed about the lazy and terrible staff and the unrespectful animation team necessary Magda and DiDi it is not same concept of magic life it is berbère and not organized entertainment team my daughter almost die because of the entertainer Magda make a cigarette in the front of here

Firstly - this was a very cheap, last minute booking. We had been to Tunisia a couple of times about 7 years ago (before the attack) and enjoyed ourselves, so thought why not. Therefore I can't complain too heavily based upon cost, it was peanuts really. The hotel itself is in a nice quiet location, about 30 minutes walk to the Marina. Welcomed at the reception and asked to fill out form - it's in Russian or French! The welcome was rushed and forced friendliness, but they did send up some food and water which was appreciated. Good sized room, well stocked coffee/tea and bathroom amenities. Lovely view over the pool and gardens, but the tiles on our balcony were badly broken. Beds are very uncomfortable, my back suffered! Excellent wardrobe space, functioning TV with English speaking channels. The bathroom was okay, the tiling was below standard, but the water pressure was good and a large vanity is always a bonus. The corridor outside our room had 2 lights out, making it very dark and disorienting - I walked past our room twice because of it. Carpets need to be replaced, no amount of cleaning is going to fix the smell of them. Lobby is spacious, clean and has plenty of seating, same with the outdoor terrace, which was my regular spot. The main bar is tiny, okay in March while the hotel is quiet, but I imagine it is overrun come summer. Everything else was closed while we visited. The pool is large but freezing cold, best avoided until the temps rise much higher. The beach area is obviously neglected during the off season as it was very unappealing with broken beds. I didn't use the indoor pool. The restaurant was spacious and we had very pleasant, attentive service. The food was okay, but I found the offerings repetitive and inauthentic given their love of 'theme nights' - but the buffet area was clean, plenty of hand sanitizer and well stocked. EXCEPT for weekends. Which is a nightmare. During the week this hotel is sedate, a few European patrons as well as Tunisian travellers. At the weekend we stayed the hotel was filled to capacity, heaving to be exact, with special deal locals and what looked like a football tournament. I get the reason why - they need the cash, but the restaurant could not cope. There were no available plates, I watched grown women snatching them out of each others hands. Long queues at each station where people just piled the food, uncaring of others behind them. The waste of food was disgusting, tables full of uneaten meals. Children running around making the whole spectacle dangerous. The lobby and outdoor seating was packed. After speaking to some regulars at this hotel, we were advised it was like this every weekend. So we came down to breakfast on the Saturday super early (it was still terrible) and then made ourselves scarce for the rest of the day. Sunday was better as many checked out to return home. This experience thoroughly upset what was a middling to good holiday. Yes the hotel was a bit tired, but it was peaceful. Take that peace away and you're left with a bad taste in your mouth, of a hotel not living anywhere near 4 stars and forcing a hunger games dining experience on you at the weekends. I know I have no desire to repeat that, no matter how cheap the deal.

Food was good in the all inclusive but you have to pay for fresh orange juice, although I did come down with a flu or bug on the last night, maybe with it being all inclusive, I caught something and with all that's going on, I did panic and ended up with a cough for several weeks! Maybe a lesson or suggestion to have hand sanitisers around especially when sharing bread and knifes to cut it. The room was ok but the bathroom tiles and fillers were poor. My partner booked this as a surprise near my birthday so I went in February 2020 for a week and the outdoor pool was deadly cold as in the one time I actually tried to go in and swim (which was effort) I couldn't physically swim as my legs and body were going numb. Indoor pool is obviously warmer but you have to pay for the jacuzzi bit. The hotel's spa is a highlight that you have to pay but we were promised some treatments and the 2 hours were up before we could have them! Couldn't then find the guy who promised this with our payment after that! Spa was authentic and nice. Overall, food is good, the hospitality is good with efforts on themes but the drinks are basic. Not a lot of room inside at night at the bar especially when locals take up the hotel. Special shoutout to waiters Hassen and Nabil Said who were brilliant for friendliness, chat and waiting on. There weren't many sunbeds on the beach on the reserved section for the hotel and one time there weren't any cushions for beds, they'd vanished.