Hotel El Paso

Stayed here over the weekend, and we were pleasantly surprised by the quality of this lovely hotel. The theming is great, it's clean, fresh and very comfortable. We stayed room only and paid for the breakfast buffet on the first day which was okay - plenty of choice but the 'hot' food was more lukewarm. However it hit the spot and filled us up for a busy day at the park. 4 rather than 5 because our room was absolutely freezing and there are no amenities in the room e.g fridge, kettle.

we booked as a family of 12 .. we took 7 children with us aged 13 11 9 5 2 2 n 1. other than the theme park and cueing up for hours there is honestly nothing for ur kids to do. No kids clubs or entertainment through out the day, even the small swimming pool was closed because THE MANAGER SAID ITS OUT OF SEASON SND THEY DONT HAVE ENOUGH LIFEGUARDS UNTIL ITS PEAK SEASON. so my younger children had to literally sit n play on there tablets. We asked for ajoining rooms as well as having small children my 11 year old is autistic, we were given rooms opposit each other, each room had a kingsize bed and a set of bunk beds BUT the top bunk csn not b used by anyone over 50kg, my elder children are bigger than this so my children had to sleep on the floor! NO COTS for younger children either. air con/ heating didnt work. lifeguards were sat on snapchat or chatting to other staff. pool side bar was losded with sandwiches fruit chips burgers hotdogs pizzas salad snd drinks, we went all inclusive but was only allowed choc vanilla n strawberry ice cream. the buffet food was dreadful and poorly run. the theme park was just a glorified alton towers .. we enjoyed seasame street land but the cues are insane and when its hot the last thing little kids want to do is line up for hours. we also ate in the coyote restaurant but again poorly run with food arriving so late we didnt get to eat together. the lobby bar is fab ! .. Ferrari land was oki my son loves cars so was fsb for him .. just the cue times are crazy. i certainly dont think it was worth the money paid and definitely not 4 star at a push id say 3. overall staff are rude ignorant aggressive and unfriendly. i wont be returning

A lovely hotel, our room was perfectly clean and spacious. The buffet breakfast was delicious with a huge array of freshly prepared options, the whole works from fruit to a full English/American breakfast and everything in between. The staff were very helpful and attentive and we were able to park the car within a 2 minute walk of reception. Absolutely no complaints whatsoever with this hotel and I really can’t think of any improvement that could be made to enhance the experience. Everybody associated with this venue should rightly feel proud.