Hotel H10 Andalucia Plaza

Having made the reservation online there was total confusion on arrival as the check in staff were not aware of the promotion that we had chosen even though it is highly advertised on the hotel website. After spending over one hour having heated discussions about the correct rate of the room we were exhausted and this particular member of staff was extremely aggressive. We left for the room without having a satisfactory resolution .We had reserved a Privilege Room on the 5th floor and the room was good but there was no air conditioning and we spent 5 sleepless nights at temperatures of over 25 degrees. It was just horrendous. Apparently it is only turned on at a certain time of the year regardless of the weather conditions. They should take into account the comfort of their guests. The traffic noise is unbearable so windows cannot be opened. They should have made us aware of this when making the reservation. There are no parking facilities and the area is very busy so it is a nightmare driving around the streets trying to find a space. As part of the Privilege package there is a separate lounge with free drinks so why do they charge for water from the mini bar in the room! They have a wonderful facility which is being undermined by the lack of management re the above

What a find this hotel was. Close to the beach and excellent for people watching in the nearby marina. It has one of the largest lobby areas of any hotel I’ve been in worldwide and had a calm atmosphere. We stayed out of season and none of the public areas were crowded but I guess it will be different when the summer sun seekers arrive. The self selection food at breakfast and dinner was amazing always with a healthy choice available if you wished. Lots of hot dishes, and you could choose as much fish or meat to be cooked to your liking in front of you at the grill area. Always lots of fruit, cold meats, cheeses etc available to start your day. Staff were very helpful especially the front desk guys and our drinks waiter Beatrice. Nothing was ever too much trouble and everywhere was spotless, particularly our room which was kept beautifully by Marigami, sorry not sure of the spelling. The pool area was huge but the water was very cold as it was only February when we arrived and nobody ventured in while we were there. You can choose to use the indoor pool at a cost of €12 for 90 minutes which included a small sauna and a steam room, we thought this was expensive if you were a regular swimmer in the winter months when the outside pool was so cold. This is an adult only hotel which I would definitely use again. A ten minute walk to the marina and upmarket shops in Puerto Banks was a bonus and a regular bus service to Marbella is nearby. Great for a winter break.

This is our third visit in 18 months to this hotel, on the whole it’s an ok hotel in a good location but it’s not 4 star in my opinion There have been changes since we came last October and not for the better This is now a cashless hotel in all areas, you can either pay by credit card each time or you can pre pay an amount on your room card which we chose not to. The staff really miss out on tips and it’s a pain especially as the card company makes a £1.50 non sterling transaction each time you use your card, it makes having a cup of tea or a beer very expensive Last time we had a kettle and tea and coffee in our room, when we asked at reception they said no it’s not possible now yet I read on here some rooms do have them. If you want sun bed towels you have to go to reception and pay a deposit on each, never in a 4 star hotel have I had to so this before At breakfast there is a reasonable buffet and eggs cooked to order, but trying to get a pot of tea and coffee can be challenging at times, some mornings we asked several times but nothing came The air con is turned off and not available in March even though the room got very hot on days we had 23:24 degrees On the positive the rooms are cleaned daily and good standards of room hygiene, one receptionist Macarena was very helpful and always smiled. I’m not sure we will visit a 4 th time due to the changes made that are obviously to stop loss prevention and save money, well it’s been counter productive in my opinion