Hacienda at Hilton Puerto Vallarta

The room was a junior suite on the 4th floor. It was very large and beautifully decorated in a Mexican style with beautiful blue tiles on the bathroom walls. The location in P.V. was just right, just a little bit south of the marina, not right downtown or in a busy noisy location and it was off the main street but a short walk to get to busses if you wanted. The ameneties were great. There was a breakfast buffet in the a.m. They opened a restaurant in the pool area in the p.m. for lunch or you could order sitting around the pool. The restaurant opened for an a la carte in the evening, (Mediteranian). It had a variety of mostly fish and seafood dishes to choose from. There was a Mexican a la carte in the evening above the buffet restaurant. It was very good, decorated lovely and served a bit of upscale mexican food. The conceriege were very helpful, they would book a la cartes and give you smaller change in pesos. The check-in went very smoothly. We would suggest more lounge chairs(there was room for more) around the pool area as people were saving chairs in the a.m. and sometime you could not get them later. You could also go to the main Hilton side where there was another buffet and a French and Italian a la carte. We enjoyed them both but the Italian was the best! There were two pools there and the beach with chairs and wait service there. The roof top lounge O'West with sushi and a pool, with beautiful views night & day. The best thing about The Hacienda and the Hilton was the staff and the level of service they provided.The food & beverage manager Sebastion was very active and accesible and always inquiring about the services provided and the quality of everything in the hotel. Raul and his staff at the main buffet treated us very well with the best of service. Juan Martinez the pool concierge, kept the pool chairs accessible for guests. If you left your chair and didn't use them for an hour or two the towels were removed. Francisco and all the staff at the Hacienda buffet & lunch restaurant were fantastic. In fact we gave the girls hugs when we left, we got to know them so well. The waiters serving drinks from the swim up bar and at the pool were exceptional, working in the hot sun, serving and keeping things clean and keeping us more then happy. Let me not forget the bell boy, Manuel. He was so personable. We had many pleasant conversations with him. He couldn't do enough for us. Our favorite was the Mexican Fiesta on Tuesday night on the beach. A great effort on the staff setting everything up and down and the wait staff for serving the food and drinks in the sand! Mariachi band and folklore dancers and decorations made it true Fiesta!

This resort is shown as all inclusive, we found this to be untrue. We were charged 40$ US for wifi the day we got there, only to find out it was to be included. Even after bringing this to their attention we were told there was nothing they could do. If you want to be guaranteed a lounge chair , there is a charge of 30$ US. Room service comes with a charge as well. The hotel does not have enough space to occupy the amount of guests. There is no place at this resort to exchange money or make change. We were told to ask staff if they could break our bills. They take in cruise ship guests while at port making it even more crowded. It was clean, the staff were friendly, the food was great. In our opinion however this resort is not worth the money you pay to stay there. We stay at a smaller resort in Cuba at a much lower rate and enjoy free room service , always have a chair with no issue , exchange for funds at the resort , wifi included and the same fantastic service. In our opinion Hacienda by Hilton in Puerto Vallarta is not at all worth the money you pay to stay there.

We just returned from a week at The Hacienda & really enjoyed our stay. We spent most of our time by the beautiful covered pool. The whole garden area is very lush & tropical with lots of birds. I did, however, get lots of mosquito bites but never really saw or heard any. The staff were wonderful & service, for the most part, was excellent. The food overall was just okay but we really enjoyed the breakfast buffet which was very close to our room. We did hear some horror stories from other guests but our experience was great.