Grecotel White Palace

We stayed for 9 nights in October and were very pleased with the hotel. Especially, as many have mentioned the staff, the staff are very friendly - I'd go as far as to say friendlier than any other hotel we've stayed at. I wish I had taken names to mention on here but just to say that everyone... reception, restaurant, a la carte, maids were really nice. We enjoyed the main buffet much of the time, but tried several a la carte restaurants too such as the Greek and Asia White. Both were excellent! It was also nice to have lunch in the Greek and the Italian (Fico) on some days for a change of scene and food. The pool was cold but the sea was pleasant, after a little persuading of yourself to get in. We had mixed weather, overcast and sunny but on one day when it was overcast we ventured to the south side of Crete, took about 50 minutes by car, were the sun was out and the temp was about 3 degrees higher on that day to our surprise. We went to Rythemno on one day, which was good for looking around the shops, but the town can be a little hectic for driving at times. For those interested, we parked at the hotel for free overnight. Our room was correct and nice on arrival, with some wine and balloons as a little extra touch which was nice. We used the kids club a little to join in on some activities but didn't leave our little one - just enjoyed some colouring and games together. Lux me is great, from the drinks available pretty much all the time, the chocolatier - which I was surprised to see used infrequently, I guess the guests can restrain themselves well - and the pancakes, smoothie, waffle bar were nice too. Entertainment in the evening was subtle and relaxing. So, to balance my view I thought I'd offer up some thoughts on improvements, but these are in no way critisms as we thoroughly enjoyed our holiday... The mini golf is a little tired and didn't seem to be used much. An adventure playground for children would be a great investment for this area. The pool would be so much better if heated. We would have liked to have used the pool, but it was unfortunately just too cold. The children's disco would be ideal if earlier in the evening, as many small children have bed times before the 20:30 start.

This is a very large hotel but it is run to a very high standard, with warm and friendly staff, ( a BIG thank you to Yannis!) fantastic food and everywhere kept in pristine condition. This was our 4th Grecotel holiday and the standard never fails to please. A HUGE thank-you to the staff for our upgrade to a suite - what a birthday treat, it made this holiday very special! The sandy beach and shallow sea provide safe and pleasurable swimming, ideal for children. (It was also a pleasure to have such well-behaved children staying at this hotel, none of them running about in the restaurant or messing with food.)

Just like to say I'm still currently staying at the hotel. From checking in till now I have only praise3for this hotel and especially the staff. Nothing is too much trouble and staff all ways have a smile l have to give much praise to katerina who is mainly in the lobby bar she always knows my drink before I've opened my mouth. Like others have commented on the cleanliness of the hotel is second to none , rooms are cleaned twice daily You definitely get 5☆ treatment here The buffet restaurant is the best I've eaten in as there is so much choice and it varies every night, not the same old thing each night. I have to say if you manage to book any of the other restaurants then you won't be disappointed. If there is a negative then I'd like to have somewhere to go once the entertainment has finished, maybe a night club for those who want to carry on partying. Lol All in all this has been a great birthday treat in a luxurious hotel