It’s all about variety at this beachfront hotel, which has 4 pools and a restaurant for every day of the week.
You’ll find contemporary furnishings and thatched-roof bars at this hotel. There’s a great pool scene with a handful to choose from. And on the dining front, the Mexican à la carte is backed up by 6 more restaurants.
You’re right on a white-sand beach and about 5 minutes’ walk from the marina’s bars and restaurants. At the back there are acres of jungle, so it’s great for wildlife – there are even resident iguanas at reception.
TripAdvisor Traveller Rating
Based On 9317 reviews
- Official Rating
All Inclusive - Here's what you get
Full Board meals and snacks until 02.00 - restrictions apply.
Selected alcoholic and non-alcoholic drinks until 02.00 - restrictions apply.
Sports and Activities
All are included except where indicated.
Facilities ► View all
4 outdoor pools
In the hotel and neighbouring Catalonia Yucatan Beach Hotel. Surrounded by sunbeds, parasols and deckchairs, there's plenty of space to lounge by the pool.
Alebrijes Mexican à la carte restaurant
Serving authentic Mexican food.
Offering massages and beauty treatments.
Rooms ► View all
Privilege Suite with Balcony or Terrace
Suites benefit from a modern living area and amenities - including a king-size bed, air-conditioning, bathrobes, slippers and a ceiling fan. You'll also find a coffee-maker, plasma TV, and a balcony or terrace. These rooms will also receive the Privilege benefits including access to the private lounge known as La Palapa with daily coffee break, privileged reception with concierge for guest services and a privileged check-in area. You'll receive a welcome cocktail, a distinctive identification bracelet, a beach towel service in your room and a pillow menu. You can have 20% discount on a lobster romantic dinner on the beach - plus free access to Las Tapas Restaurant. There's a 10% discount in massages or treatments taken at the Hotel's Alegria Spa with entry to wet areas at Spa Alegria at no charge once per stay.
Superior Privilege Double Room with Balcony or Terrace
TripAdvisor Reviews Show more reviews »
1st Time in riviera maya - TUI
Where to start off this amazing holiday review who we booked with TUI From the very beginning taking our flight over to Mexico , to the transfer to the hotel and the rest. We got to the hotel and was welcomed with a nice drink and very polite and nice staff who made us feel as comfortable as possible . We booked the privileged holiday which is probably worth it considering you get access to the BLOVED restaurant that serves lovely fish and sort of tapas as starters . We had a minor problem with our room after the first night that when the AC came on it did a very annoying noise , after reporting it we straight away got a upgrade to the privileged and exclusive villas , we would of been happy with changing to the same type of room but it was a nice bonus !!! You get 24h room service with the prestige booking which can be very handy when you have late tours coming back to hotel. The housekeeping where absolutely amazing and all the buffet and restaurant staff as well . There is a restaurant at the hotel that is very popular that is a steak house, it usually opens at 18.30 and 30 mins before there is already a massive queue to get in and if you go at 18.45 you need to wait probably another hour to have availability . The meat that is served is a very tasty and top quality meat. Pool areas are very good and the beach part is amazing as well . I’m not sure if it was because it being low season but the animation team should be a little more creative and interact better with all costumers . The only down side of the trip was the sports bar - it only runs from 17.00 to 00.00 , personally I think it should open at around noon because if you’re not in the mood or the weather isn’t great to be around the pool and pool bars you have another choice to chill out have a few drinks and play some snooker and table ténis and enjoying the big room. I will definitely recommend the hotel to couples and family’s with kids and will definilty be back in future . Un Saludo :)More
‘’ Absolutely beautiful place ‘’ 🌞😎
Absolutely beautiful, The hotel is so clean and beautifully cared for !! All the staff are so pleasant and can’t help you enough, from the excellent entertainment staff who work so hard from morning till night who encourage you to get involved with all the different activities from darts, beach volleyball, water polo, water aerobics, beach football, quizzes etc etc they list goes on but they don’t harrass you, if you want to just sit and chill you can with the help of all the waiters running back and forth for everyone with drinks , ice creams etc. Their always happy to help with a big smile on there faces especially ( Enrique and Marta absolutely outstanding service and qeinune friendliness) Rooms have everything you need from a flatscreen tv, hairdryer,iron mini fridge ( which is stocked everyday with water, cans etc) they are cleaned everyday to an excellent standard . We had a super king size bed which was so comfy and clean ,we even had a novelty animal made out of towels everyday which added a lovely touch . Alberto (purple top) and Jorge are outstanding in their roles and will do everything possible to assist/advise you and they make you feel very welcome and relaxed , and if you fancy going out on trips or need transport definitely see these guys Food excellent variety and available all day. Swimming pools beautiful and are cleaned everyday , sunloungers, four poster beds, swinging beds available . A 20 second walk from the pool you are on the most beautiful beach with white sand, (it’s what you see on dream holiday pics) the sea is a beautiful turquoise colour and so clean , again sun loungers and double beds available (without charge) The hotel has a beautiful natural tropical walkway with a variety of animals with iguanas, coatis, etc which makes it feel even more special. Overall this hotel was outstanding in all ways and I would strongly recommend it . More
Not very happy
My trip started off bad when the shuttle left us at the airport and we had to wait over an hour for another private shuttle to come get us. Customer service was poor and not helpful at all. The bedroom would of been ok if the beds were not likely sleeping on bricks. We booked this vacation 8 months in advance and ask for a king bed and then was told they couldn’t accommodate us. Another guest told us on our last day we could of upgrade for $25 a day for each person, and we would of been able to get a king bed. Customer service never told us about any upgrades until we ask on the last day we of had better beds, better restaurant,we could of used the spa, and used private areas of the beach. Someone let another guess into my sons room and the guest threaten my son and again customer service did nothing about it. My list of complaints go on and on. More
Lovely hotel if you pay to upgrade!
This was our second time at this resort, having really enjoyed it the first time. When we went in October 2014 it was just myself and partner and we upgraded. This time we went as a family of 4 and didn’t. There is a lack of sunbeds with shade for non privileged as they are all taken up by privileged whilst their areas are empty!! More
Very clean hotel and the staff are friendly and helpful! Always something going on around the pool and shows at night which kept it relaxing but exciting as well. The place is beautiful and I would recommend it to anybody!More
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