El Dorado Casitas Royale by Karisma

Went on vacation with friends for a week. We stayed in an upper level Casitas no pool. The staff was amazing and very friendly. Our Concierge Alejandro and Toledo were very helpful and professional. The resort was very clean with outstanding and well kept grounds. This was a very relaxing vacation and would recommend for people who don't like crowds. the only area of the resort that feels crowded is down by the main pool area. Definitely worth getting the casitas upgrade if you are looking for a get away were you can escape people and unwind. the cabanas on the beach and pools were amazing. Our bartender Jonathan made great drinks and was very personable. the food was very good and comparable to other cruises and resorts we have stayed at. the portions are smaller so don't be afraid to order as many apps or main courses so you can try different things. there was a few things that need slight improvement but may not be an issue for some people. this is a smaller resort so the nightlife and entertainment were not the best. there is no true nightclub or dance areas were lots of people are 'dancing the night away'. We did meet lots of interesting couples from around the states, UK, and Austria so we had fun drinking and talking to them at night at the bar near Jo Jo's. Overall a great place to go and would highly recommend. Hope this helps!!

The beach was beautiful. The service staff was excellent, especially Felix at Caribbean Grill and Eli/Manuel/Armondo on the beach. But the kitchen wasn't cleaned every day and there were few glasses and no silverware to use. The maid left cleaning supplies in the room twice. The buffet food was good, the Grill was great but the "fancy" restaurant was disappointing. The salesman, Ivan was interested in selling us a membership but did no follow up and never sent us a follow up email. While the prices were a bit "rich", our friends bought their membership here at a discount and I guess we didn't appear to be an easy sale. Our first room was poor and we complained until we got a better room. We would go back, but would look to see if any deals were available since the check in staff was a bit "loose" in telling us about our benefits package. Get all your info up front so you know what to expect and make sure you work your contact person if you are guaranteed a beach candlelight dinner or airport transportation.

Amazing Resort in Cancun Mexico. From the moment we arrived we were treated like royalty. Everyone was so nice and friendly to us. The grounds are beautiful and our suite in the Casitas area was very nice. We had a swim up suite and that is definitely the way to go. I will definitely be coming back