This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 7904 reviews
If you stay at this hotel before 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
All are included except where indicated.
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks. There are 5 other pools throughout the complex including the Tulum and Coba hotels.
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
These traditionally styled junior suites feature a lounge area, and a balcony or terrace for a bit of outside space. Features include air-conditioning and free Wi-Fi. Plus you'll get bathrobes, slippers. These sleep 4 in a double bedroom with 1 king-size bed and 1 sofa-bed.
Stayed here for 2wks from 1st July. 8 adults celebrating 40th birthday. Very impressive hotel. So so clean. The grounds are kept up together on a daily basis. The rooms are big and clean with maid service daily. Food amazing (probably the best I've had around carribean - apart from Sandals). Would I go back....yes but would not stay in block 59 as the air con was not good. Logged a few calls but was still not sorted. Thank god for the ceiling fan. Beautiful place l...had an amazing time. Did a few trips...Explorer is a must along with Cocobongo but book with tour guys in lobby and not Thomson. Cocobongo is for 18's and over but do the 9.30pm start so you get to see the whole show and get gold VIP tickets. Outstanding entertainment.More
Arrived with Thomas Cook and originally booked into Bahia Principe Tulum. On arrival we were asked if we wanted to upgrade to Akumal. No reason was forthcoming but I suspect that they may have been overbooked in Tulum. Anyway the wifi was 24 Hrs in Akumal and free and that was enough to swing it for my daughter. The safety deposit was also included. In Tulum the safe was $5 per day and the wifi was free for only 1 hr per day. Other advantages were that you could eat in any of the other hotels in the complex. We agreed to the move but there must have been a lack of communication because the room we were given, for three of us only had two beds made up. The fridge was not working and the safe was locked. All of these problems were eventually sorted but it took over two hours to bring our luggage from reception in Akumal. In spite of numerous phone calls I was forced to walk back to reception and said cases were sitting outside reception on their own! I complained to the manager and they were delivered immediately, but needless to say this did not get us off to a good start. The rest of the holiday, I have to say, the staff were very helpful and we had no problems. We were in block 77 which was near Coba Hotel and also quite far from the main hotel, beach and restaurant. As mentioned in other reports, there are golf buggy type trains constantly on the go but to be honest unless it was there, we just walked everywhere. Maybe something to note if you cannot walk too far. See the photo with resort layout. The room we stayed in (3 of us) was a good size. Two large singles and a made up settee which my son said was ok. Room was cleaned every day and clean towels provided if requested. Pool towels could be picked up at various places close to the beach and also at reception if these other places had run out. There was a small pool behind our block, which we only used about twice. The infinity pool, activity pool and main pools were also fairly busy. We never struggled to find a seat although people would leave their towel on their seat rather than hand it in as they left. It then became difficult to know if all the seats were in fact being used. We spent pretty much all of our time at the activity pool and the staff there were very friendly without being pushy. As usual there were a variety of games throughout the day which seemed to keep everyone happy. In the evening there were acts on but as has been mentioned by others, a lot of them started about 8 o clock when we were having our meal. We caught a few of them and they were always well attended. You also had the option of going to other hotels to check out their evening entertainment. It would have been handy if there had been somewhere displaying what was on in the other hotels. You could walk along the beach to Tulum in about 10-15 mins which was a nice stroll. Because we had the wrist band for Akumal that enabled us to get a drink in any of the other places. I met a guy from Coba who was refused a drink on the beach at Akumal. (so I got him one!) In my opinion that is a big negative for Coba, especially if you prefer the beach to the pool. Did a trip to Chichen Itza and booked in advance with Viator which turned out to be a lot cheaper. Did the early morning visit, up at 3.30am and picked up at 4.30am. Amigo Travel was supposed to pick us up at reception and they did not turn up at all at the pre-arranged time. Contacted them later that day and they came for us the next day at the unearthly hour. A bit annoyed having to get up two days running at half past three! It ended up being a worthwhile trip and glad that we did it. Also a lot quieter before the hordes arrive. I had email confirmation of the pick up time and place but maybe nobody told the driver. (or it was just too far away from the other pick up points!) Good holiday, good hotel, food excellent and friendly staff. What more could you ask for? By the way, for a couple of days, we also had a cyclone thrown in for good measure.More
well if you have not been here you dont know what you are missing, holiday started off badly with thomson cancelling our upgrade which we paid for in Feb as a treat for wifes 60th birthday and more or less said lump it we have paid you back. So fortunately enough the holiday its self more than made up with thier bad attitude as the place and staff are first class. The rooms especially block 78 do smell and we did ask to be moved but after 2 days just put up with it. Air con and fans useless as most people have commented on, but hey its mexico and we came for the heat. all the grounds are tip top, the staff and the food couldn't be faulted although a tip here and there seemed to do the trick.. The hotel is out in the sticks but there is really bar shopping any reason you would want to leave. the pools are ideal not too deep and very warm with a host of activities and entertainment if you want to join in, if not no worries. we met some great people there from all walks of life and countries and especially 2 people from Canada who were life long friends and i'm miffed i never got thier email address as we would have liked to have kept in contact, maybe as they will know who they are if they post on trip adviser I'll get in touch as I'm sure one of them was a trip adviser junkie, yes you know what i mean.... Well stop reading and get booking you wont regret it one bitMore
Ok so this isn't actually a review as I haven't stayed here yet but just info for anyone thinking of booking the Oceanfront Junior Suite with limited sea view room offered by Thomsons/First Choice in the UK. Customer services have just confirmed to me that with effect from 1st November the hotel are changing this room to adults only. Therefore the only family room bookable through Thomsons is the standard Junior Suite ... despite their website still giving out quotes for families wishing to book it next year!! Glad I checked their online room description before booking as I would not have been impressed paying Â£232 upgrade for a room that no longer exists.More
Have just got home from a 14 night stay at this hotel. It was our first visit to Mexico and we would thoroughly recommend it. We were a family of four travelling with an 18 year old and a 16 year old. Hotel is very clean and tidy, the grounds were immaculate. Staff in the restaurants and bars all wore hairnets and provided great service. Choice of food and drink excellent, there is something for everyone, make the most of the fact that you can visit the a la carte restaurants as part of your all inclusive package. Just make sure that you book them a few days before you wish to go to avoid disappointment as they do get fully booked. The Mexican "Tequila" restaurant had a particularly great atmosphere. The animals and iguanas roaming around the hotels were amazing as were the trams ferrying people about across the hotel sites. The free WiFi (two devices per room) was well used by our party. Rooms were cleaned thoroughly daily with change of towels plus a refill of the complementary mini bar. Hope to return!More
Items marked with * incur extra charges which are payable locally