This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have free access to the Riviera Maya Golf Club, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 6254 reviews
- Official Rating
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests
If you stay at this hotel between the 1st of November 2015 and the 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Dolce Vita Italian à la carte restaurant
This restaurant offers traditional Italian dishes. You'll get unlimited meals here, but you'll need to reserve a table when you arrive at the hotel. This place comes with a dress code, it's sleeves and full-length trousers for gentlemen. Highchairs are available.
Rooms ► View all
Double room sleeps up to three adults and one child or two adults and two children, with one king-size, twin or two double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Junior suite sleeps up to four - can be sold as a single. With ceiling fan, TV, iron and board on request, alarm clock and the minibar is restocked every other day with beer, water and soft drinks.
TripAdvisor Traveller Reviews Show more reviews »
affordable and relaxing
let me start off by saying it was a bit of a wait for check in at least two hours, but once we were settled in our beautiful room full of perks like robes slippers, mini bar fridge with cold beer. shampoos,body lotion, everything a couple could ask for. pool area fantastic with service at your lounger. beach was nice bit of seaweed but the staff were trying there best to keep it clean, food in the buffet was amazing best I have ever had.Some of the a la carte were small portioned but you always had the 24 hour snack bar. pretty quiet resort great for just sitting around sunbathing and reading,we just got back a week ago june 20th if your going out past 6pm your going to need plenty of bug spray and i mean put it on generously still itching. overall it was a pleasant stay and the luxury of staying at one hotel and playing at three others was nice as well as transportation to and from the hotels. well manicured grounds and great staff always helpfulMore
Steve B, Burlington, Canada
A fantastic holiday (despite the 'pests')
We stayed at the hotel from 12-26 June 2015. We were pretty unlucky with the weather at the start of our holiday as it rained on the day we arrived and progressively got worse for the next three days with intermittent, heavy rain. This was the backlash of a hurricane weather system on the west coast. To be fair, hurricane/rainy season starts at the end of May and it is no reflection on the hotel so I will cut short on the negativity! The Room: We stayed in room 5011 which was conveniently located right next to the foyer/reception area, lobby bar and main buffet restaurant. The room itself is quite basic but tastefully decorated in Caribbean colours/themes. The beds are huge and very comfortable with a memory foam mattress topper and more than enough pillows. Good selection of channels with movies included (for those rainy days) on a decent sized LCD TV. Adequate seating area both in the room and on the balcony. I think there is a pull out sofa bed in the room too. The air conditioning is adequate but on the hottest days we needed to switch on the ceiling fan to its highest setting to make the temperature cool enough to sleep. The fridge is a decent size and is restocked daily. The normal provision was 3/4 cans of beer (Dos Equis - a popular local brand and pretty good), a bottle of regular Coca-Cola, a bottle of Sprite, a bottle of Orange Fanta and two bottle of soda water. There is also 3/4 miniature bottles of spirit (rum, vodka, whiskey). There was always loads of bottled water in the room too, never less than 4 litres! I normally expect this when travelling when the water from the tap in the bathroom is not suitable for consumption but they have an osmosis system on their water supply so is OK apparently - I will leave this to your judgement if you visit as my partner and I had troubled digestive systems for the majority of the holiday and could not owe the blame to anything else in particular. There is no freezer system in the fridge so no ice available but they do offer a service to have it delivered to your room for free and there is an insulated container on the dressing table to store it in when necessary. The Grounds: The whole resort, as in the separate Tulum, Coba, Akumal and Sian Ka'an complexes is massive. The staff take very good care of everything. The walkways, grasses and hedges etc are always immaculate. The vegetation is just so plush and full of colourful flowers, impressive palm trees of several varieties and as a result, a whole host of different creatures have adopted the area as their home. There are iguanas everywhere! Some pretty big too but absolutely no problem at all. Never aggressive and will run and hide if you get too close. Just respect them in their natural habitat unlike certain nationalities which I will mention in more detail later. I had an amazing experience with another of the animals but may have broken the rules a little bit. The coatis, (tejÃ³n in Spanish) are a golden brown and white creature with long, striped tails. Very docile and cute. I took an apple from the room and fed them which was so rewarding. One of them actually stood up in a begging fashion and then jumped up to try and grab the fruit off me! They will not hurt you and if you happen to see them in a group (early evening is best as they seem to come out and feed), if you approach them quietly and slowly, you might be able to see the whole pack. We saw the pups playing in the undergrowth and they our hearts melt a bit! We saw a group of raccoons on one of our a la carte dinners and they are very sweet too but will steal food from your table if you aren't vigilant, The last animal worthy of note is the Agouti which is like a giant guinea pig, the same size as an average domestic cat. They are shy and will not let you approach them. The Pools: The pools are numerous on the resort and always clean. The main one at the Akumal complex has 3 jacuzzi areas and two bars with easy access. One is a swim-up bar but tended to always be busy, inundated with that certain nationality again. The other is close to the pool and quieter but is also the main one used by the ever-present waiter/waitress service so still comparatively busy. Sun loungers are plentiful but finding a spare one will be an issue if you arrive at the pool after 10am. The culture of reserving with a towel is as prevalent as ever. The Beach: Sadly the beach appears to be man-made in areas and if you dig into the sand, there appears to only be a surface covering of a few inches with a concrete base. There is again ample sun loungers but they become very popular the closer you are to the pool/bar/toilet facilities. As all the other reviews mention, the area is prone to a persistent influx of seaweed and sadly, it does ruin the overall physical appeal in places. The staff work endlessly to remove it though and the main area of the beach immediately by the pool is nearly always clear. The sea is always warm and very inviting and the hotel have installed a barrier system to create a lagoon like area for relaxing away from the choppy water. The best thing about this area is the fish that you will get to see. Again, I am a bit of a rebel and I fed the fish banana on a regular basis. There is always a stock of these in the reception by the steps at the front. They will eat it right out of your hand if you're brave enough but they can 'nip' your digits! If you choose to snorkel outside of the barriers and roped off areas then you will do so at your own risk. The sea can be quite lively and there is a number of hazards to be aware of. There is sharp coral, big sea urchins and I even saw a couple of lion fish out there! The currents are also very strong so if you are not a confident swimmer, stay away. The Bars: There is always good service at the bars and the cocktails were consistently good. If you like them nice and strong just mention the word "fuerte" and they'll happily oblige. Tipping goes a long way too and they will remember you and always have your drink ready to go at your acknowledgement. The access to international brand spirits is huge and includes the ever-popular jÃ¤germeister so should bear no disappointment to any traveller that enjoys a drink. Don't be scared to work your way through the large variety of tequila there. If you want to blow your head off, drink Hornitos and for smoothness and overall drinkability, Don Julio is a must. You will have access to alcohol with your breakfast if you desire too. At the buffet entrance they tend to either have Mimosa (Buck's Fizz), Bloody Mary, or a number of flavoured tequilas on a rotational basis. Food: We found the food to be nothing short of fantastic. The buffet provided a massive amount of choice. You could seriously eat there for your whole holiday without making any a la carte reservations and never get bored. They have themes on a regular basis such as Oriental and the dishes always taste authentic and are cooked perfectly. Tonnes of seafood to choose from including big grouper and tuna stacks and chunky langoustines! At breakfast time I recommend that you try the omelettes that are hand cooked to your choice on the griddles. Just simply add what ingredients you want in it from a selection of choices and they will make it how you want it! We ate at a number of the a la carte restaurants and they were amazing but make sure you book as soon as you can upon arrival at the hotel are they are very popular and can get booked up quickly. If you don't download the app and do it there. Go to the area on the right hand side of reception and book them there. The Mikado Tempanyaki was my personal favourite where they cook authentic Japanese food and they perform a show for you on an open griddle. The Gran Tortuga was also very good and is like Casa Brazil restaurants in the UK where you have an open buffet for your sides but they come round to you with huge skewers of different meats. They're not shy with the portions they give you either! So many different restaurants to choose from but just make sure you don't miss out! The Staff: Hardworking and generally polite. The service you receive can be improved by tipping but I think people will be familiar with this in any given country. The only thing I will mention though is if you ask for anything specifically and expect an ETA, take whatever time they give you and double it. I think the Mexican way of life is not quite as strictly bound to time as other countries. This is not a gripe, just something to be aware of. All staff have a keen sense of humour and will be happy to 'mess about' which is more than can be said for some of the guests, you know, those of a particular nationality. Possible Improvements: The lack of Wi-Fi availability is not really justifiable. Unless you want to pay for an overpriced service you can only get free Wi-Fi in the lobby/reception area and you need to sign in/renew your access every 24 hours. The signal is quite weak and if you intend to use it to upload photos to FaceBook etc, your battery will get drained very quickly as your phone/tablet struggles away. There is always a shuttle-bus service available outside of the reception to take you to various areas around the resort. There are three tiers of track between the steps but there is no indication of which level goes where so you find yourself guessing or yelling at the drivers/porters for help in desperation. Suggestions for any would-be visitors: If you intend to travel during rainy season, expect rain. They call it that for a reason. The humidity is quite intense so be prepared and always keep yourself hydrated. Take strong SPF sun lotion as the sun is very strong and if you intend to be out in the sun for long periods, make sure you wear a hat as sun-stroke will claim a lot of victims! This is especially evident on the beach as the cool breeze tends to lead you into a false sense of security. Insect repellant is an absolute must and I can't emphasise this enough. The mosquitoes in the evening are relentless, mainly due to being in a jungle habitat combined with the occasional rain. We took Jungle Formula spray with us and it had no effect whatsoever. Take something with Deet in it or equivalent. Seriously, my partner and I must've suffered from at least 200 bites between us as we didn't get the appropriate repellant early enough during our stay. They do sell a brand called "Off!" in the shops on the resort which works but it is expensive and over-fragranced. Make the most of the trips that are available. We did Coco-Bongo, Xplor and Xel-Ha. Each one was awesome but I shall not ruin the surprises with these as you should try them and see for yourself! In my opinion, each trip is reasonably priced and worth paying for. Anything else: I may have mentioned certain nationalities a couple of times throughout this review and in all honesty, they pretty much ruined part of my holiday. Obviously this is no reflection on the hotel whatsoever. To prepare any fellow Brits that intending on going to this hotel, be aware that this hotel is very popular with our friends from across the pond. If you have a thick skin then you should be ok but be prepared for constant shouting (during normal conversations standing in front on one another), witnessing the poor Mexican people being talked to like they are stupid, unreasonable demands, complaints and surprisingly rude and mischievous children. Of course, it would be unfair for me to tar everyone with the same brush but I couldn't finish this review without mentioning it. Also, don't waste your time cracking a joke as it goes straight over their heads :-). More
We stayed from the 14 to 28 Jun 2015. The grounds were always immaculate and the personnel are so eager to cater to all your needs. Although they had a very bad storm a few days prior to our arrival, I had never seen so much seaweeds on the beach, but the workers always made sure there was several clear location to walk between the wall of weeds to access the sea (we had a good laugh over this but felt bad for the workers). Plenty of chairs by the beach and pool areas as well as sun umbrellas. Every single meals were outstanding, we ate at a different "a la carte" restaurant every night and not one bad experience. We met with Felix the sub director, and his staff directors. While speaking with them, they make you feel right at home. As usual people will complain because their flight was late or their chauffeur was not there on time to pick them up, OMG these people should just stay home but the staff did their best to accommodate this one complainer and kept their cool through this tongue lashing, kudos to all staff. We had stayed at Esmeralda (2) and Sian Kan in the past and I must say the Don Pablo collection has got to be the best chain of hotels for us even over Sanâ¦ in St Lucia and for less than over half the cost and by far, better food. Many thanks to all staff and workers, we loved our vacation and will be returning to the Don Pablo collection resorts.More
Renald L, Ottawa, Canada
Excellent holiday! but not quite 5 star by European standards.
My family and I stayed here from June 3rd to June 17th. We are 2 adults and a 6 year old son. We travelled with other family members (Lynda's review further down the review page!) First impressions when we got to the complex was "wow". The coach dropped off first at the GBP Coba hotel and then moved on to the Luxury Akumal. The place looked absolutely amazing with the Carribean version of thatched straw roofs, bold lobby buildings and luscious palm trees with coconuts growing all over them, set against the back drop of deep blue skies and sunshine abundant. When we got off the coach the bell boy immediately came and collected our cases without us having to touch them which we are not used to at all. Although it was painful to watch one small man carry 6 cases by himself he refused to allow us to help him. Check in was straight forwards and quick, with the exception of the time it took us to drink our complimentary champagne. My partner also got a lovely white rose. We were given a room in villa 60 along with the other family in our party. The room was very spacious compared to hotel rooms we have stayed in before in the likes of Ibiza and Mallorca. The decor is a little dated and could do with a refresh but I am lead to believe they are slowly going through the villas and decorating them as and when they can. This is not to say it was awful by any means. The bathroom had a large jacuzzi bath tub and shower and was probably the most up to date part of the room. Not unlike my mother and her partner, we also found that the mattresses on both our bed and our sons bed had a sizeable valley in the very middle of the bed and so they really need to change the mattresses as a matter of urgency (read this on several other reviews). The air conditioning worked well and is an absolute necessity - without it the ambient humidity level in Mexico is unbearable. It failed on one occasion and after a chat to concierge services a maintenance worker came and fixed it before we got back in from our evening meal. The mini bar was well stocked with beers, mini spirit bottles and soft drinks and replenished daily, although some days were a little hit and miss with what was put back in the mini bar (some days no beer but more soft drinks and other days loads of beer and spirits but no soft drinks!) Water, tea and coffee was also replenished daily. The patio was sizeable but we didn't use it as it was too humid and hot to enjoy it without being next to the pool or sea even at night time. The grounds were immaculate with groundsmen working every day innthe blistering heat and humidity. They remove the larger coconuts from the palm trees to prevent them dropping down onto somebody's head and trim the larger overhanging branches down as well as cutting the grass and other general gardening duties. The poolside is kept clean and the pool is also kept very clean with the pool technicians coming round regularly and checking the condition of the water. The restaurants were spotless. The beach was also kept very clean with the groundsmen working flat out every day to remove the seaweed washed up overnight. To travel around the complex there are extended golf buggies and land trains which are frequent. If it rains however you will get wet in these just as if you were walking in the rain! We mostly ate in the buffet restaurant which has excellent food every day for all 3 main meals. The snack bar was also great for if you didn't want to get dried off and go to the buffet at lunch. The selection was simply unbelievable in the buffet. We recommend trying the omelettes for breakfast which are prepared while you watch and wait. They are delicious and there is a choice of fillings. The only downside to the buffet is on some days we seemed to wait far too long to be acknowledged and have cutlery and drinks brought to us (5-10 minutes on one occasion) and if you want tea and coffee you can get your coffee one minute but be waiting a further 5 before another waiter brings the tea pot around. Sometimes tables were not cleared quickly and so we had to wait. This is the one area where we feel the most improvement could be made to the hotel. The 2 a la carte restaurants we tried were excellent, especially the "Gran Tortuga" which is a must if you are massive meat eater like me. Steaks are amazing in there. The drinks on offer at all the bars were brilliant, in fact probably the best all inclusive drinks we have experienced. They have all the top branded spirits but make sure you ask for the named brands if you want them, otherwise you get a generic version of the same spirit. The beer on tap is Dos Equis lager which is a staple in Mexico and is actually a very nice lager and not unlike a good pint of Stella Artois. We used the 24 hour room service on a few occasions and apart from the one time they never brought our food (rang up twice to enquire where it had gotten to and it still never came) it was piping hot and tasted really good. The menu has plenty of choice for saying it's just room service. The kids club staff are friendly and work really hard all day long and we felt safe leaving our son with them on several occasions. I could go on and on about this holiday but it would take me all day. To sum it all up, the Luxury Akumal 5 star is perhaps closer to a 4 star and needs upgrading and improvements to be 100% luxury, but don't let that detract from what we can only describe as the holiday of our lifetime so far! We will return as soon as we can to this hotel complex and resort.More
trip was up to its usual high standard but it exeeeded it's self now by not letting people from coba and tulum use the pools and to name a few things that have got better Butler service morning paper waitress service on the beech and round the pools.food in buffet was as good if not better than the restaurants.management responded quickly to any problems which did arise.edurdo choko Jesus Andrea did their usual high tempo stuff round the pool near the snack bar to keep kids and adults happy Gabriela Carlos Felix do a great job in keeping the place running..All in all I would highly recommend this hotel to book and great value for money it was our 5th time there and we're allready going back next year..and don't forget Mario adreas and daniel the butlers we named the kray twins as they are always together..lolMore
Things To Do► View all
Items marked with * incur extra charges which are payable locally
Prices displayed in the 'top places to stay' section are the lowest prices available departing within the next 365 days. All offers are subject to very limited availability.
All prices shown are updated once every morning and therefore could change at any time during the day. All prices shown are per person and are based on 2 adults sharing unless otherwise stated. When selecting an offer you will be asked to enter in the number of adults and children travelling, the applicable price will then be displayed based on your chosen party size.
All offers are subject to availability. First Choice reserves the right to withdraw these offers at any time and without notice. For full booking terms and conditions please click here