This huge hotel is set by a long stretch of beach with a golf course in striking distance. Plus, it comes with a great pool scene.
This place – formerly the Grand Bahia Principe Akumal Resort – is one of 3 hotels in a super-sized complex. Inside the tropical grounds there are 2 pools and 3 à la carte restaurants with shuttle buses to help you get around.
The hotel is part of the luxe Don Pablo collection, so junior suites come as standard. Location-wise, minibuses make the 5-minute journey to a white-sand beach, or the 35-minute trip to Playa del Carmen’s high street shops and Mexican restaurants.
TripAdvisor Traveller Rating
Based On 5805 reviews
- Official Rating
With Thomson Airways
- Direct flights from 7 UK airports
- Jetlag-busting flights on the spacious Dreamliner
- Enjoy complimentary drinks
- Extras for Premium Club guests including UK airport lounge from 1st May
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
There are 2 main pools at the Akumal, one of which is an activity pool. There's also poolside waiter service.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Dolce Vita Italian à la carte restaurant
This restaurant offers traditional Italian dishes. You'll get unlimited meals here, but you'll need to reserve a table when you arrive at the hotel. This place comes with a dress code, it's sleeves and full-length trousers for gentlemen. Highchairs are available.
Rooms ► View all
Double room sleeps up to three adults and one child or two adults and two children, with one king-size, twin or two double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Junior suite sleeps up to four - can be sold as a single. With ceiling fan, TV, iron and board on request, alarm clock and the minibar is restocked every other day with beer, water and soft drinks.
TripAdvisor Traveller Reviews Show more reviews »
Great service and atmosphere!
We stayed two weeks at this hotel and it was really nice to be able to enjoy all the facilities. Great staff with excellent service who made our stay really memorable. The food was also good and it was also nice that they had a disco for adults. The only remark we had was that the animation team was not as good as the one in Dominican republic, there was not so much activity. The night shows were not so good either. Overall it was still a very good hotel and we absolutely recommend it.More
Josef E, Sweden
Grand not Luxury
We have just returned from our 10 day Honeymoon staying in The' Luxury' Grand Bahia Principe Akumal between 9-19th February Unfortunately like one or two other reviewers we were delayed at the airport after a 10 hour flight. The transfer then takes around 90 minutes, so we did not arrive at the resort until 8pm. Check in was fairly straight forward and we were taken with our Butler to our room, 5108. This was a ground floor room and had a strong smell of damp as soon as the door was opened. The room had a large damp patch on one of the walls. We mentioned this to the butler who accompanied us to our room but he just said I am not sure you will be able to move, didn't make any effort to assist us!! We dropped our bags into the room then went to see Guest Relations about a move. Luckily no problem and after visiting the buffet we moved to room 5222. This is a 2nd floor room. A decent enough room but definitely not 5 star luxury. The dÃ©cor looks a little tired. The balcony light didn't work but was rectifyed quickly when reported, also the Spa bath was too powerful for the size of the bath and flooded the bathroom floor when used. Finally the air conditioning worked but just on or off as the thermostat did nothing. However the room was spacious and the bed comfortable, there is also a fridge which was full of beer, soft drinks and miniature bottles of spirits, also large bottles of water were provided, all of which were restocked daily. Away from the rooms, the hotel is set in beautiful gardens with plenty of roaming wildlife. All spotless and immaculately kept as was the very large and grand Lobby/Reception area. There are two main pools to use in the Akumal (1 activity pool and the quieter river style pool). Both great and set in lovely surroundings, although we found the usual case of unattended loungers with towels left on them for hours on end, so it was sometimes difficult to get a lounger if not down at the pool at the crack of dawn! There are several poolside and beach bars all stocking premium and local brand drinks and serving up delicious cocktails. The beach is lovely, pure white sand and clear blue seas, there are a couple of rocky areas but the beach is large enough so not a problem. Various activities and water sports are available including Kayaking which was good fun, however we tried on four occasions to go Para-sailing, this was not operating on any of the days we tried which was VERY disappointing. I had not been Para-sailing before and was really looking forward to the experience. I feel that maybe this should not be advertised!! The food at The Akamai could not be faulted. There is a huge buffet for breakfast, lunch and dinner. Amazing choice! Also the 24 hour snack bar close to the activity pool. Also several A La Carte restaurant's some of which are located at the other hotels within the complex. I recommend you book for these early in your stay as they tend to get booked early. We tried 5 of the Restaurants, Fruites De Mare (Fish), Mikado (Japanese) and The Arlequin (Steak) were all amazing and would be very expensive if outside the resort. Dolce Vita (Italian) was good but not a particularly Italian Menu. We also tried the Tequila (Mexican) restaurant in the Tulum part of the complex but that was slightly disappointing due to a surprising menu- not really mexican. There are several bars to choose from in the evenings, all very civilised and relaxed in Akumal, One outdoor with music and one in the show. For a more lively bar there's the lobby bar in Coba. All of the bars close at 11pm, which we thought was a little early for the number of people still out at 11, especially Coba which was still buzzing. There is a bar in the Hacienda part of the complex which closes at 11.30 (dead on) then just the Disco which wasn't our scene. Hacienda is worth a visit, that part of the complex is like a small town with a market and shops open until midnight, but like a previous reviewer we found the we had to wait a while for the transport back to Akumal from there, while there was vehicle after vehicle going to Tulum and Coba. The staff at Akumal in particular but within the whole resort are wonderful. The best I have encountered ANYWHERE I have stayed!! So friendly and helpful, they generally look like they are enjoying themselves. A special mention to the transport drivers and to Neyfi in the buffet at breakfast and Olga in the outdoor bar in the evening, both extremely friendly. Just one or two other points. We informed Akumal we were on our Honeymoon when booking and we were promised a room decoration, bottle of champagne and a fruit bowl as a gesture. Room decoration never happened, fruit bowl arrived after 8 days and then on day 9 we eventually got the bottle of champagne. I wouldn't have minded but I was informed by the Guest Relations Manager that this would be done, we never asked for it! We was invited to what they call a Managers cocktail party, hoping to speak with someone, wrong, Managers don't stick around for you to speak with them, they just introduce themselves on stage before the evening show! All in all, was a very enjoyable stay, aside the negatives above. Don't expect 5 star luxury though its not in a luxury category. Wouldn't stop us returning as we now know what to expect.More
DJCWestSussex, West Sussex
Upgrade to the Akumal resort - well worth it
Just got back after a week at the Luxury Akumal resort (Feb 14 - 21, 2015) and had an opportunity to see the Coba and Tulum resorts as well. Based on our experience we would recommend the Akumal resort as you get better value for the money in our view. There seems to be more staff, and the butler service from both Luis (mornings) and Andres (evenings) was outstanding. All the staff were friendly and far more professional than what we saw at the other arms of the resorts (Coba and Tulum), and there seemed to be more staff per guest at the Akumal resort. You are paying a premium for the dining experience, staffing levels and the privacy at the Akumal section but this is tremendous value in our minds. Didn't have any problems booking a la carte dinners, but by the end of the week we were cancelling these to eat in the buffet, as we found them to be just as good, if not better. We also had our two young adult daughters with us, and we found the buffet the best way to keep everyone happy. The buffet at the Akumal was much better than the Coba and Tulum ones we also ate at with friends who didn't have access to the Akumal. The others are basically cafeterias and the Akumal is a dining room - this is the best way I can describe the difference. The food is higher quality, especially the meat, pasta and seafood options at the Akumal. The number of rooms using the Akumal pools and ocean front (630) versus the Coba (>1100) and Tulum (>930) meant that we had no problem with people placing towels on chairs and reserving spots each morning. Our friends at Coba experienced this, while we had no problem getting 4 chairs together at any time. Again, this is what you are paying for at Akumal. No line ups for drinks at any bars, in fact we never had to get up to get a drink as the service on both the beach and poolside was excellent. Always somebody coming by to see if you need a refill. The variety of choice for types of rye, tequila etc is greater as well - if that matters to you. As for improvements, the Android app needs some work and the time share sales guys need to be relocated away from the buffet area so you don't need to see them every time you eat. Also I seemed to have a bad experience with being "over served" tequila at the disco one evening (too old - can't keep up with the kids anymore) Overall we had a great vacation, and we have already discussed returning again next year, but for two weeks this time leaving the daughters at university :)More
Ken H, Salmon Arm, Canada
A group of friends and I just booked here...wondering about catamaran all day excursions, is it offered? If so, has anyone gone on it..how was it..worth the money? Any other excursions or better yet, what entertaining things were there to do at the resort? Any suggestions on what rooms we should ask for? ThanksMore
I don't really have a bad comment about this resort except that it offers free golf and then the cart rentals are $100.00 USD. Other than that this is an excellent place. You have everything you need in an all inclusive. The place was spotlessly clean, staff was very friendly and if you needed anything they were happy to get it for you.More
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