This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
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Based On 8020 reviews
If you stay at this hotel before 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
All are included except where indicated.
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks. There are 5 other pools throughout the complex including the Tulum and Coba hotels.
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
These traditionally styled junior suites feature a lounge area, and a balcony or terrace for a bit of outside space. Features include air-conditioning and free Wi-Fi. Plus you'll get bathrobes, slippers. These sleep 4 in a double bedroom with 1 king-size bed and 1 sofa-bed.
Arrived on the 20th July after a long drive to the hotel! First impressions weren't great had to ask for a drink reception staff not very friendly! Taken to our room further away from everything however seemed nice turned to find a massive puddle on the floor the ceiling was leaking! Asked us to stay there until the next morning but I wasn't staying in a wet room with marble floors! Moved within an hour or so one block down same style room everything fine! Off for a look round everything seemed huge but you can use the buggies if you want to! Breakfast nearly everyday at the infinity pool much nicer than the main restaurant, staff couldn't do enough for you. Food was good at most of the places we went most disappointing the Mexican! How??? Spent most days round the activity pool and have to say the staff round there work bloody hard! Always smiling topping up drinks etc! 24hr bar staff lovely too! Pool games were entertaining to watch taking very seriously and a Geordie named Kev taking control haha England take on the rest of the world most days! Drinks were top quality grey goose vodka named Gins etc! Riveria maya cocktails went down a treat with the mr!! Pool bar was good too however that pool was like getting into a bath very warm! Beaches were beautiful cleaned to high standard all day! The whole place immaculate Only criticism was there was only one person working in every bar the poor staff work their socks off and deserved some help! Will definitely return to this hotel! Thanks to all for an amazing holiday xMore
Great resort, super friendly staff, and really wanting to take care of you. Air conditioned rooms was excellent, food was always avaliable and it was better than I figured for Mexico. Bartenders know how to make a drink, that's a certanty. And it's not watered down either. Top quality booze as well. Basically this resort put every stereotype of a resort in Mexico to bed. We had an excellent time. Only complaint was bed was a little hard for the wifey. Otherwise you will certainly be pleased.More
We usually stay in a condo, but tried a resort for the first time. Boy, did we hit a "bulls-eye"! This resort was awesome! Our transportation dropped us off at the lobby and we were greeted with a "Hola" by Alejandro, who took our luggage and showed us the way to the front desk. We had Paola assist us. She offered water and lemonade for us and she gave my wife and daughters a flower each. Check-in was quick and "painless". We went out to the front , where Alejandro, once again greeted us and took us with our luggage to out rooms in building 83. The rooms were clean and the AC worked wonderfully. Our concierge, Alberto showed us the amenities in our rooms, he was helpful. Lots of restaurants to choose from and we ate at four of them, Alux, Los Corrales, Tequila, and Frutos Del Mar. Service was great and food was good and plentiful. . Plating was done very nicely. We always needed to walk for bit after each meal. Dress code was no problem, in fact , I think these restaurants deserve their customers dressing appropriately. Getting reservations was no problem , just be a little flexible.The buffet at Coba and Akumal had lots of variety and we never had to wait in a line to enter. We ate lunches at the buffets or at the snack shack. Los Corrales serves breakfast and we ate there every morning except for the days when we went on our tours. Felipe was our server and he was attentive, friendly and just a nice person. Room service was quick, tho the choices were limited. Overall, the place is beautiful, the beach is clean and plenty of umbrellas and chaise lounges, with bars right on the sand there. The pools get very crowded and hard to find chairs, Of course, you get the guest who leave towels to "save" their chairs, then leave and come back hours later--( very inconsiderate of them). We didn't go to the casino or disco. we visited the Hacienda and did a little souvenir shopping. The trains are always available , just make sure you get on the correct one. ask the drivers and they will assist you. All the people who work there are great, helpful, friendly and hard working to make your visit a success. We told our families to visit this resort, they will not be sorry.More
We had a lovely 2 week stay here. Nothing went bad and if there was they would always try to help you . All of the facilities were kept clean on a daily basis. The swimming pools were lovely and the beach was outstanding. We would definitely be coming back in the future.!More
So to start... From Canada this was a fairly inexpensive resort in Mexico so we came prepared knowing it would not be as good as an expensive 5 star! It is definitely a great 3.5 -4 star. We got what we paid for and more though :) -the a la cart dinners were amazing, if you are travelling with just adults try to get reservations as Alux and Maiko at Sain Kain ... Best meals of the week! - loved the adults only beach area and the bar there ... Ismel and Estella were amazing! They knew exactly how we liked our drinks made after only a day or two. We didn't leave the ocean for hours in that amazing blue water except to get a new drink! - all the staff work so hard and are very helpful. One of the guys in the towel hut taught me a new Spanish word every day (thank you Juan!!) They were always ---always working! - I know there are a lot of complaints about the AC on here but ours worked great and rooms were cleaned well everyday. Somethings we didn't like ... - our mini bar was rarely refilled even after we asked (and yes we tipped... It didn't help) -a family or two was not respectful of the adults only beach area and sign, they wouldn't leave even when people pointed out the sign .. One of the kids walked around kicking sand on people's chairs and his parents did nothing but tell everyone to get over it - on our last full day there some local Mexican families walked down from the public beach and used our adults only beach and chairs that people had towels and personal items on. They wouldn't leave and the resort did nothing to help. I would definitely recommend this resort if you are looking for a great vacation but skip it if you want a true luxury experience (stick with ones like Secrets and Sandals) More
Items marked with * incur extra charges which are payable locally