This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 6819 reviews
- Official Rating
Holidays with added luxury
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance
- Kid-friendly Premier Families collection
- Long-haul Premier Luxury collection
If you stay at this hotel between the 1st of November 2015 and the 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks
Riviera international buffet restaurant
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Rooms ► View all
junior suite with balcony or terrace
These traditionally styled junior suites feature a lounge area, and a balcony or terrace for a bit of outside space. Features include air-conditioning and Wi-Fi. Plus you'll get bathrobes, slippers. These sleep 4 in a double bedroom with 1 king-size bed and 1 sofa-bed.
These traditionally styled junior suites feature a lounge area and a balcony or terrace with a partial sea view for a bit of outside space. There’s features like a hydromassage bathtub, audio dock and Wi-Fi. You’ll have a king-size bed plus 1 sofa bed for 1 child.
TripAdvisor Traveller Reviews Show more reviews »
Girls trip to Luxury Bahia Principe Akumal
The girl trip consisted on 5 nights at the luxurious Bahia Principe Akumal. The rooms, pools, choice of restaurants and food was all fabulous. The staff at the front desk were awesome as were the wait staff.More
The staff are wonderful, hard working and dedicated to their jobs. I must say I would like to mention a wonderful lady at the infinity pool today Nov 27 , 2015 named Rocio she had to waitress the whole pool today and it was packed full and the beach and she was amazing !!!! So happy, upbeat and friendly. So fast I must add. The most wonderful person we met on our Honeymoon!!!!!!. Big shout out to Rocio and her dedication to her work and clients!!!!!:):):)More
We have just returned from 11 days in Akumal. We were first given a room on the ground floor but this room was dark, damp and there were many mosquitos. We were then transferred to a 2nd floor apartment which was much nicer! Food at the buffet was great. A special thanks to the waiting team, especially Angel, Isabelle who worked on the beach and Francisca. Most of the concierge team with whom we spoke to face to face in reception were unfriendly and didn't seem to want to help, apart from another gentleman called Angel. We had requested four times for someone to fix our room phone, and Angel was the only person who seemed to followed this up. He was also keen to offer us information of the surrounding areas. In order to reserve tables at many the restaurants in the resort, one needs to book in advance with the concierge or use the app. The app is much easier as the concierge queue can be very big. Both Rodizio restaurants were excellent with brilliant friendly staff. The welcome girls at the Japanese and the Italian restaurant were surly and unhelpful. We were not served until 45 minutes after we had sat down. I would not recommend going to the Japanese or the Italian, purely for the lack of service. There was a definite lack of atmosphere at the Mexican, although the food was amazing. One must be aware that, because the hotel is an all-inclusive, there seem to be a lot of greedy customers, especially at the buffet where people were almost pushing in front of us to get to the food as if it may run out at any time. We actually found this really amusing, but I think that some people could find this all rather stressful. Also, due to the alcohol being included, there were a lot of drunk and noisy people at the pool swim-up bar (a lot older than us which did surprise me-not in their 20s as we would have expected) who were there from early morning until late afternoon. If you want to avoid this, get to the pool early to find another spot as loungers get taken quickly. Whilst we found the holiday relaxing and most of the staff brilliant, we felt that some of the staff needed extra customer service training. Also, the hotel is not somewhere that one can just go out for a walk into town, so it would suit people who don't want to be able to explore and would just like to enjoy the amenities on-site, of which there are money. The majority of visitors seemed to be older Americans looking to enjoy the unlimited food and drink, and although we did find the exodus to the buffets a bit overwhelming, it was worth it for the delicious food. We don't think we would recommend the experience for young couples looking for tranquility or romance!More
Mel H, London, England, United Kingdom
Very good but way too big
The hotel is part of a much wider "Bahia Principe" complex. Rooms are big, neat but the buildings are all lookalike, which gives it to a certain extent a bit of a "Soviet" feel, which I think is a pity... On this side of the complex, the beach is not overcrowded, which is a real plus. Overall it is a nice resort, with very decent food and very conveniently located if you want to visit Tulum. The real downside I found is that the complex is too big and you find it difficult to travel across the different amenities (They drive you around by golf cars...)More
50th birthday treat
Wow, wow, wow. Resort fantastic, food fantastic, Mayan people fantastic. Having been to the Dominican Republic last year, I was worried that this holiday would not live up to my expectations. It not only did that, it surpassed them. From the moment you arrive it feels like home. We arrived very stressed due to the long flight, the chaos that is cancun airport, followed by a long transfer. We both said that we would never do this again. We were immediately made to feel welcome with a drink and lovely man to check us in. We were taken to our room by buggy and our cases were taken in by one of the staff. The room was not as luxurious as the one we had in the Dominican but it was clean and cool. Only downside was that we had two separate beds and when we mentioned this at the welcome meeting the next day we were moved to a room with a double bed. All we had to do was repack our cases. The staff moved everything for us. The food is excellent wherever you choose to eat. I cannot believe anyone that says they can't find anything to eat. They cater for everybody's tastes and dietary preferences. They even had sugar free desserts! Whenever you go to one of the a la carte restaurants, they always ask if you have a food allergy before seating you. For breakfast we chose to eat at the dolce vita. Not as much choice of food but much better service and view. We are beach lovers and unfortunately could not go in the main buffet for lunch if wet or covered in sand so we tended to go to the snack bar. The staff cook on the beach a couple of times a week e.g. Paella, burgers, hot dogs, etc. Lunch can also be taken in the dolce vita if you take a towel to sit on. Evening meals, so much choice! We booked our a la cartes on the app which was so easy. You just have to take your booking number with you. It is easy to get to any of the restaurants using the hotel transport. We booked Arlequin for my husbands 50th birthday. Meal absolutely delicious and they sang happy birthday to him, gave him a cake and some sparkling wine. On return to our room the bed had been decorated with flower petals and balloons. The Mayan people are so friendly and welcoming. Everyone smiles and says hello from the gardeners to the management. Even the guys clearing the seaweed on the beach everyday will take time to smile and say hello. We had no problems with the wifi. It is free all day and we even picked it up in our room and on the beach with no problem. Just need to sign in every 24 hours. This was fantastic for using FaceTime and i message. The entertainment team are fantastic and again so friendly. You are asked if you would like to participate in the activities and if you say no then they don't bother you. I found it entertaining just to watch them giving a Zumba class and playing games on the beach. At night we saw some good shows. My only complaint would be that if you don't pay to go to the Mexican night at the hacienda on a Thursday then you are penalised because there is no other entertainment anywhere else The beach is not as breathtaking as the Dominican and there are a lot of small rocks to be wary of, but the sea was warm and clear with larger waves further out that were background noise throughout the day. I could also smell the salty sea which I love. The wildlife is also amazing if you are an animal lover. I loved watching the coatis, raccoons, iguanas, geckos and diving Pelicans. I'm not so keen on fish but they were in abundance too. Overall a fantastic holiday and would go back in a heartbeat. Only downside is the long journey and having to go through cancun airport which has to be one of the worst airports ever!More
Diane D, Scunthorpe, United Kingdom
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