This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have free access to the Riviera Maya Golf Club, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
TripAdvisor Traveller Rating
Based On 5912 reviews
- Official Rating
With Thomson Airways
- Direct flights from 7 UK airports
- Fly on the spacious new Dreamliner
- Experience quieter, jetlag-busting flights
- Enjoy complimentary drinks
- Upgrade to Premium Club for additional benefits
- UK airport lounge access for Premium Club guests from 1st May
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
Dolce Vita Italian à la carte restaurant
This restaurant offers traditional Italian dishes. You'll get unlimited meals here, but you'll need to reserve a table when you arrive at the hotel. This place comes with a dress code, it's sleeves and full-length trousers for gentlemen. Highchairs are available.
Rooms ► View all
Double room sleeps up to three adults and one child or two adults and two children, with one king-size, twin or two double beds. This room comes with a ceiling fan, TV, iron and board on request, coffee facilities, alarm clock and a minibar restocked every other day with beer, water and soft drinks.
Junior suite sleeps up to four - can be sold as a single. With ceiling fan, TV, iron and board on request, alarm clock and the minibar is restocked every other day with beer, water and soft drinks.
TripAdvisor Traveller Reviews Show more reviews »
Hi everyone This Resort is welcoming for everyone so if you are solo, couple or family everyone could be easily accommodate and welcome and Akumal is the one to have been and visit the others which are good but personally find that Akumal is THE ONE for sure !!!!!!!!! It took me a longtime to write this review but its worth reading this until the end. Me and my husband have arrived on last December 14th 2014 and head back home on January 05th 2015. It was our Honeymoon has we had just got married so it was very important to have good memories and a really good time as well to remember. The most important and key for us as been our Butler Luis .... Wow !!!! What a man and such a great dedicated person. That man has basically fulfill our wants and needs from the beginning until the end of our stay. He has been so great, excellent, professional, kind and caring all thru our stay and the main reason and only person that will make us go back would be because of the Butler Luis ..... This man should be promoted and offer a position has his capacities are unlimited. If you have any doubts, trust me he will do anything to make you happy and your staying so memorable and fulfill all of your dreams and make them be possible. He has always been there and make himself available regardless how busy he was when we would call him and never even one time he made us feel that he was busy and that he did not feel like helping us. On the contrary Luis has done everything for us and that I thank him so much has we have been able to come back home and talk over and over our great our Honeymoon was because of a man that has made that possible for us. We miss you Luis and wish we could see you more often and hear back from you from time to time and to include you into our family because after all that is how you made us feel all thru our staying in Mexico ..... Important family members. The food is also excellent trust me !!! To continue other Staff Member that are exceptional and would do everything to make you happy is certainly our maid Laila .... so sweet and Carlos who manage all of the restaurants on the site, Gladys .... so kind and sweet also, all the Bell Boys without any hesitations are good and excellent and the Head Butler ..... so professional and so excellent in what he is doing. The rooms are exceptional and so clean, the food is unbelievable and one of our favorite spot for breakfast, lunch, dinner is definetely THE DOLCE VITA, from the Chef to the waiters this place is awesome and always again with great Staff, again I remember Armin, Gladys and all the others ... everyone is just great !!!!!!! I could go on and on and on forever ...... But mostly our main reason why me and my husband will go back again at this resort is call THE BUTLER LUIS !!!!!!!!!! If you want to make sure that your vacations are not ruined and have the best of the best and the cream of the cream then ask to have the service of Luis and you will be in business and will have the most memorable moments of your life !!!!!!!! Luis !! Luis !! Luis !! Luis !! Luis !! Luis !! Luis !! Luis !! Luis !! Luis !! Luis !! Luis !! Kindly, Barry and Christine CoupeMore
barrychristine2015, Calgary, Canada
Sparkling pools and lots to see and do. Food, service and cleanliness easily met expectations. Kudos to staff at activity pool especially Ruben, Abigayle and Gabrielle. Special thanks to Merce and kids club. Also quiet atmosphere for sleeping.More
Oscar V, Delhi, Canada
We are frequent travellers and have to say this hotel was immaculate, the grounds were clean, the food was great. Lots of room on the beach, other than the weeds on the beach, which the hotel tried in vain to collect every day, it was a great resort. And oh beachfront room, you can't go wrong, building # 66. We saw the Michael Jackson show, very impressed. The grounds include 4 hotels, Akumal, Sian Khan, Tulum and Coba. Akumal is closest to the beach (premium price), Sian Khan is on the golf course, (upscale), Tulum is beach front but a bit older and a bit farther and Coba is in between Akumal and Sian Khan ,which probably has the best pricing. The shuttle service to go from hotel to hotel (restaurant to restaurant) is exceptional and you see one every 10 minutes. There is also a Hacienda, a open air place where you enter through a front door there and do your shopping...great deals, a large stage where entertainment happens including a Discotheque and bars. One bar there broadcasts the hockey game of your choice, and you can order a poutine, later found out the owner is Canadian, figures. This hotel is about 1hour 15 from the Cancun airport on a good day. Lots of restaurants to choose from but recommend booking as soon as you arrive. We booked the 2nd day there and only late dinner times were available. 1 thing that annoyed me a bit was restaurants were not completely full when we arrived but earlier times were not available even though we arrived early. I assume the number of people working in the restaurants have something to do with it. This is the only negative thing I have to say, enjoyed our stay!More
Luc Et Marc B,
Lovely but beware of timeshare!!
Hotel was clean and modern with comfy rooms, great pool facilities including whirlpool areas so sit around in. Bars were well stocked and the staff were friendly and polite. As this is part of a big chain in the area, we were also able to use the facilities of the Tulum and the Coba, via the little golf buggy buses or the nightly 'fun bus', which stops at the hotels before the short journey into town and the markets. This is a nice touch, as you get to eat and sunbathe in different hotels whenever you fancy - the service is the same, but sometimes the food is a little different, great for when you fancy a change. Not that there's anything wrong with the food, as it's good and varied. What really lets this hotel down is the timeshare terrorists! Everywhere you go in the reception, you seem to get bothered by these people and once they have their claws into you, it's difficult to escape. We went along to one of their 'presentations' out of interest and it was a real eye opener. While we were there, a bell was rung and a bottle of champagne was presented to some lucky 'buyers', as they were the 96th to purchase - which was odd, as our companions went along to another meeting a few days later and the 96th timeshare was just being sold! I would imagine there were a lot of people who felt pressurised to sign on the dotted line - usually out of sheer exhaustion, as they keep you in there for hours. In all, it's a lovely hotel, but the complex is so massive, you don't really get to meet anyone new and that's a part of the holiday experience.More
Fantastic holtel for a great holiday
Agree with other reviews that it is not quite luxury or 5* but excellent 4* and the staff more than compensate for this. Hotel, pool and beach never appeared to be busy as always plenty of sun beds and shades due to the exclusitivity of Akumal. Food in main buffet had a great selection of meats, fish and seafood. Always plenty to choose from and deserts to die for! Free wifi in main lobby or you could pay extra for in room etc. All staff wereamazing-all extremely friendly and made you feel so welcome, nothing was too much trouble for them. Good choice of Al a carte restaurants, best to review on line beforehand so can book which ones you want as soon as you arrive. Absolutely loved and will definitely book to go again next year.More
Susan B, Portsmouth, United Kingdom
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