This huge hotel is pulled up next to its own private beach area. It comes with a great pool scene, three à la carte restaurants and an 18-hole golf course nearby.
The hotel is one of three in a super-sized complex. Golf buggies whisk guests to the countless restaurants and bars. Speaking of golf, you’ll have access to the Riviera Maya Golf Club*, a couple of minutes’ drive away. Plus, it’s 35 minutes to the shops of Playa del Carmen.
This Mayan-inspired place is part of the luxe Don Pablo collection, so junior suites come as standard. Expect butler service, an indulgent pillow menu and a mini-fridge for kids, stocked with juices and milkshakes. Book an Oceanfront Suite for striking sea views.
- Official Rating
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If you stay at this hotel before 31st of October 2016, you'll get a special discount of 50% on public rates at the Rivera Maya Golf Course. Rates include green fee with golf cart, golf club custody, mineral water and soft drinks and 20 golf balls for practice.
All Inclusive - Here's what you get
24-hour All Inclusive. Full Board buffet meals. Unlimited dining in the à la carte restaurants, reservations must be made on arrival. Snacks, afternoon cakes and ice-cream.
24-hour All Inclusive. Unlimited local alcoholic and non-alcoholic beverages including beer, wine, spirits, cocktails and soft drinks, until 23.00 or until 02.00 in La Rancherita disco. International premium drinks will be available in all bars.
Sports and Activities
All are included except where indicated.
Facilities► View all
7 outdoor pools
You've got two large pools at the Akumal, one of which is an activity pool. The poolside here comes with luxury hammocks and waiter service offering premium drinks, like juices, cocktails and international drinks. There are 5 other pools throughout the complex including the Tulum and Coba hotels.
Riviera international buffet restaurant
This restaurant is open from 5.30pm to 10pm in the winter months. This place comes with a dress code, it's sleeves and long trousers for gentlemen. Reservation required. Highchairs are available.
This place has its own hotel-run kids' clubs providing hours of fun for your little ones, with different activities planned every day. Suitable for children aged 4 to 12.
TripAdvisor Traveller Reviews Show more reviews »
Not so luxury, pretty disappointed
**We are currently at the resort as of writing this review, we felt strongly enough about our experiences that we are taking time out of our vacation to post this. ** Before we get into our review of the property, we'd like to put it out there that this will be our 8th all inclusive resort that we have visited, six of which have been in Mexico. We feel a lot of reviewers might have blinders on and have nothing to compare the resort they have visited to, whereas that is not the case with us. We have a pretty good idea what is good, and what is bad or even mediocre in terms of food, service and accommodations. We will also add the disclaimer that as travellers we are extremely easy going, easy to please and not very picky (in terms of food etc) Before Arrival: 1) Normally we book on Expedia, but found accommodations actually cheaper this time through the resort website, so we booked directly. Months before arrival at the resort, on the Bahia Principe website you have the ability to choose your building and even specific room. We thought this to be a fantastic idea and loved being able to choose where we would stay and upgraded our room because we could choose a room with a great ocean front view. According to the site, some were available, some weren't, but we found one that we would love and picked it. This was months prior to arrival remember. We choose Room 6624, a top floor ocean front room. 2) We originally paid for transportation to the resort when we booked. We later found out Transport to the resort from the hotel was offered for free, so I emailed customer service and they said they would refund what we paid for Transport within 10 to 15 days, and sent us a travel voucher. 45 days later we have not received our refund and they are not responding to my emails now. 3) We arrived at the airport expecting to be picked up but no one was waiting for us. The customer service agent that had arranged transport for us, entered the wrong date of arrival and no one was there to get us. Luckily for us a very nice gentleman helped us out and called the company to get us picked up. Arrival at resort: 1) Upon arrival we checked in and were told that we were to be placed in room 6725. Not the 6624 as we had chosen months prior to arrival on their website. We tried to explain that according to their website it was available months ago when we chose it but their response that they kept repeating over and over was "The room was based on availability " It was available, when we chose it two months ago, this was why we upgraded and paid more to have this room. This is when it started going even further down hill. We spoke to three different ladies at the front desk at three different times about the room and got three different answers. 1st lady : 6624 is not available, nothing is available in the entire building 66. 2nd lady: she offered to change our room to the 66 building the next day, but couldn't tell us what room would be available on the floor we wanted as there would be three available. 3rd lady: told us, yes we were changing rooms but no, there wasn't three rooms available only room 6626. So we took it. The next day: Went down to desk to arrange room change, and spoke with a gentleman, who confirmed room 6626 for us but to come back at 3 to check into it. 2nd guy: came back and talked to a different guy who told us our room 6626 was ready, and it had been ready for us the night before. Okay what? The room that didn't exist the night before, suddenly was empty and ready but wasn't given to us, instead we had to stay in a different room, not unpack at all because we were changing rooms the next day? So, long story short, we talked to five different people and got five different stories. We didn't know who to believe anymore, and ultimately didn't believe any of them from that point forward. To make the situation even more frustrating, the day after that, we saw two different couples checking into rooms on the floor that "wasn't available". We even saw a couple going into room 6624, which we had chosen months prior but "wasn't available" to us. Quick note on Room 6725 we stayed in for the first night: The mini bar wasn't full The coffee maker was used and not cleaned when we arrived They left water bottles in the room, but they were half used water bottles, not changed from previous guest. Upon arriving in 6626: Mini bar wasn't filled again Fridge didn't work properly Air conditioner wasn't functioning properly At this point we were just happy to be in a room in the building we wanted with an amazing view. That day we received a call from David, who identified himself as the front desk manager, asking us how everything was now and if we were happy. So we told him the entire room story again, how everyone we talked to told us something different, and how we hadn't had our fridge filled in either room, and how the room wasn't cleaned when we arrived. He seemed very sympathetic and wanted to rectify the situation. We asked if there was anything he could do in terms of discounting a spa package or something as we had wasted a good portion of two days of our vacation already. He told us that he would see what he could do for us. We never heard from him again. Next day: The butler for our resort/building came to the door the next morning and asked if everything was alright or if we needed anything. We again told him our story, and that we now hadn't had a fridge filled for three days, our fridge wasn't functioning properly nor was our air conditioner. He seemed extremely concerned and said he would take care of it right away for us. We asked him if we could have our fridge filled with specific drinks as we didn't like some of the things they put in. He took out his note pad and wrote down exactly what we wanted and said he would ensure it would be done. We thanked him and he left. We never heard from him again. What was put in our fridge never changed. We now have a collection of twelve bottles of tonic water lined up like an army behind the tv. VERY DISTURBING: Another day, our room had been cleaned, and the fridge had been filled so all was good. Not so much. We were laying in bed watching tv and we heard a knock on the door. Before we could even get off the bed, a lady barged into our room. She saw that there actually was someone in it and turned around and ran out again. No reason for her to be in our room. Whatsoever. Couple hours later. Again, we were laying in bed watching tv. Another knock on the door, before we could even get off the bed to answer the door, a man barged into our room. He saw that we were there, and turned around and ran out again. No reason for him to be in our room. Whatsoever. From that point forward we started locking the deadbolt on the door. Lord knows what they do when we aren't actually in the room though. Left us feeling very uneasy. Customer Service: In all of our trips to all inclusive resorts, we have never been so blatantly ignored by waiters, waitresses and bartenders. This trip it has been a daily occurrence, at breakfast lunch and even dinner. Multiple times, No one would take our drink order, or even stop to ask if we were okay. Sometimes we'd be sitting on the patio, a waitress would take our drink order and after a half hour we just gave up waiting for it and left. We love to tip. We purposely bring lots of tip money for the hard working people on the resorts. This trip, we haven't left hardly anything for anyone, and we hate not doing it, but I'm not going to reward bad service. The whole time we've been here, we actually haven't seen one other person tip anyone at any of the tables, not sure if this is because of poor service or people just don't tip. Either way, that's horrible. This is not the service of a 5 Star resort that we were expecting. Two exceptions though: Christina at the Bahia Tours desk in the lobby was absolutely wonderful and extremely helpful. Thank you for this. One specific waiter we purposely ended up sitting in his section in the main buffet every morning for breakfast. We didn't catch his name unfortunately, but he was amazing, seemed genuinely happy to see us every morning! We gave him lots of money every morning for this reason. He was excellent. Thank you for this. Food: Where do I begin? To reiterate, we are extremely easy to please and are NOT picky food eaters. We were excited for this trip, as this was the first time we spent the extra money for the Luxury side of a resort, and we're excited for luxury style food. Nope. The buffets are sub-par at best. We are struggling to find something to eat every meal. It's all the same. Over and over. Even on their "theme nights". All the same. Being Canadian, we were excited to see a Canadian theme night at the buffet. At the end we were left wondering, what exactly was there that was Canadian? It was all the same. If it was the same food over and over and it was good food? Great. But It was the same over and over and wasn't good food. So, not great. We usually just ended up filling up on fruit and cheese and crackers. We went on an excursion to Xel-ha, which is an all inclusive water park. Their buffet far exceeded our resort buffet and they are a water park not a Five star resort! We tried out three different a la cartes, and even though our trip is for 13 nights, after the third one, we couldn't be bothered to try out any more. The first night we dined at The Arlequin, and I was up all night in the washroom with diahrrea and vomiting every twenty minutes. Ten days later and my stomach still doesn't feel completely well. I am not a sensitive eater, I can and have eaten absolutely anything and this is our sixth trip to Mexico and eating has never been an issue. The Mikado Teppanyaki a la carte was actually good food wise, but our cook seemed like he was just going through the motions to get the job done. We've seen 5 Teppanyaki shows and this was by far the least exciting experience. The third we tried was the Italian restaurant, so how could we go wrong? Nothing spectacular. The chicken parmigiana was alright but I wouldn't go back just to get it. We felt like snacking one night and wanted to grab a bag of Lays chips at the gift shop, but were turned off when we saw the price of $9.00 USD for a regular size bag of chips. I get that it's a resort gift shop, but seriously. Even at half that price it would still be exorbitant. You already have our money that we paid to stay at the resort, so any purchases made in the gift shop is incremental business for you. Probably sell more to people that are having a good time if the prices weren't ridiculous. I know I like to snack when I have a few beers, but not at that cost. Most vacations, we prepare ourselves to gain a little weight. I'm pretty sure we've both lost weight this time around. In closing, now that we've visited two Bahia PrÃncipes, one in Jamaica, and now here in the Mayan, we've come to the realization that we think it's the resort as a whole. We had issues at the resort in Jamaica as well with room problems and service, very similar to the Mayan. The grounds of resort are beautiful, the view spectacular, and the beach/ocean while smaller, was still was a high point for us. We love Mexico, but won't be visiting a Bahia PrÃncipe again unfortunately. If you like a three star resort for a five star price, then this is your place. We had to find out the hard way. Today is our last day, not terribly sad to be heading home! Cheers!More
Darcy T, 154921
We went here for our 25 year anniversary, all I can say is wow!! The place is so clean,we was extremely pleased with our choice of hotel..top quality,top food & top staff all friendly and very helpful,be prepared to tip, but if you do they will look after you,you wont be sitting there without a drink. we would definitely recommend this place if you are thinking of going to MexicoMore
Totally relaxing holiday
Everything was perfect for us. We had the best time ever and will surely return. Some people said the buffet restaurant was the same every evening, it may have been but the choice was imence. All they did each night was to cater for everyone. It is up,to you to choice different meals! BUT the choice of al a carte restaurants is the best that we had known, and we have been to many luxury hotels. Everything was just perfect.More
Luxury at its best
Anyone going here will not regret it ....I seriously can not think of one complaint about this place. The food is excellent with so much to choose from and the alacartes are just perfect it really doesn't get much better than this. I've been twice now and next year I'm going to the sister hotel in the Dominican Republic . The beach is perfect there's a choice of pools including a infinity pool. The rooms are are great with 2 queen size canopy beds .....very clean .....great stafff....fab cocktails.....waiter service on the beach and round the pools and a swim up bar in one of the pools. Just perfectðMore
Just what I needed
Would I return? Absolutely, but it depends on the price. I like to travel in September because you can get good resorts at a discount. We were in building 49 (not ocean view) which was close to everything and steps from the beach. Only used the trolley once to check out Sian Khan. Walked to Coba and Tulum. I had previously stayed at Coba a number of years ago and didnât mind walking to the beach. But back then you had access to all 3 hotels (Sian Khan was being built). Iâm not sure I could tolerate the crowds at the Coba and Tulum resorts. I would maybe consider Sian Khan if significantly cheaper than Akumal but only in winter as it felt like a sauna over there it was so hot and humid. Below are my comments about the resort. Liked about hotel and took advantage of: Adults only beach section Drink service at beach, and nearby beach bar Use of the other Bahia hotels Los Corales for breakfast buffet and lunch, looking over the water, Gala dinner in buffet â enjoyed 2 lobster tails Good high end drinks, good blender drinks (no slushy machines at this resort!) Evening shows, both outside near lobby and inside (would like to see live music in lobby bar when having a drink) Included safe Unlimited, 24 hour, interent (this meant I could tell family to email me in an emergency, other than that I didnât use) Didnât use (just our preference): Butler service Room Service Donât take advantage of the mini fridge contents, use only to keep water cold Didnât like: Frustrating experience booking a la cartes. I did get Arlequin and Frutos del Mar but on days and times I didnât want. Only time in 7 days I could get Don Pablo was at 10 p.m. so did not go. I would have taken 3 al la cartes but decided to settle on just the two. It took about 30 minutes just to get to that point of the reservations. Pet peeves: Plastic drinking glasses at Los Corales (where you get buffet breakfast and lunch next to infinity pool). I know it is ânearâ the pool but I was surprised for a luxury hotel to get plastic glasses, eg. plastic wine glass at lunch when the plates and coffee mugs are glass. They did have glass for the champagne when you enter the restaurant. The Bahia App â wasnât useful to book dinners as every restaurant I checked showed full âtry another dayâ. (I tried to see if I could book another restaurant besides the two I had already booked). The shows listed on one evening were all wrong. Make sure you use the board near the lobby for up to date information for the evening shows. Food/Dining: The food overall is good with a lot of variety. I really enjoyed dining in Akumalâs main buffet. It felt like a proper dining room and the wait staff was excellent. We arrived anywhere between 7-8:30 p.m. and never felt it was too busy. I read about the food not being hot (heat wise). Well there is a microwave on the counter where the meats and fish were being cooked. I used it a couple of times and then placed a plate over my food. It helped keep the food warm especially if you are seated way across the dining room. Arlequin was a nice restaurant with good service. I found the food to be good but not great. It was presented very nicely. We found the beef had been tenderized which changes the texture and flavour. We really enjoyed Frutos del Mar. There is a great starter seafood buffet (smoked salmon, mussels, shrimp, etc). I almost ate my whole dinner off the buffet. You may want to look at the buffet before picking your main. We got the Whiskey Shrimp that was very good and it also had a langostino on the plate (but be prepared to use your hands to crack it apart as itâs not cut down the back). If you want to order lobster they were charging $37USD for the dinner. Desserts & morning pastries â There was a variety, however, I thought these were more 3-4 star quality. I am not a big foodie and eat healthy but when away I like to splurge on the sweets. I know they are available in Mexico as I had great desserts at the regular Riuâs in Playa del Carmen. Suggestions for future guests: Make sure you have some Imodium handy. It works fast which is what you need when you have 7 days. I was hit hard after one day there. It can happen to anyone with so many people around. The bartenders can make a drink to help with any stomach upsets. It tastes bad but seems to help. I should have brought my own travel mug for the drinks at the beach and pool. Drinks there are provided in reusable plastic cups and straws are not available. Again, I could have contacted the illness from a number of sources but itâs reducing my risk. If you have a preferred building you want, within the category you booked, email the hotel a week or two before arriving. I did and was very happy with the room I received. I sent them a thank you email.More
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Items marked with * incur extra charges which are payable locally