With 8 pools, 8 restaurants, and a long activities list, the Grand Riviera Princess Hotel offers double helpings of everything.
Everything about this hotel is king-size, including the beach that fronts it. This long stretch of white sand is topped with sunloungers and palapa shades.
The accommodation at this hotel is spread out among gardens of manicured lawns and towering palm trees. Upgrade your room and you’ll bag yourself a Jacuzzi®.
TripAdvisor Traveller Rating
Based On 8441 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Selected à la carte restaurants - Mexican, Italian, Grill and Asian. Gourmet and Seafood à la carte restaurants are included for guests in the Deluxe Junior suites - including Deluxe Pool Junior suites, and Platinum suites. Snacks.
24-hr All Inclusive. Unlimited national and selected international wines, beers, cocktails, spirits and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities ► View all
8 outdoor pools
With sunbeds and parasols.
There are a number of kid's pools available. Sunbeds and towels are provided.
La Fondue Swiss à la carte restaurant
Available to guests staying in Platinum, deluxe junior suites and villas - charges apply to those staying in junior suites. Gentlemen please note long trousers, collared shirts and shoes are required to dine here.
Rooms ► View all
Deluxe Junior Suite with Balcony or Terrace and Whirlpool Bath
Club Family Room with Balcony and Whirlpool Bath
These family rooms come with a king-size bed and bunkbeds or 2 double beds and a sofa-bed. You'll have a whirlpool bath in the bathroom. And they have exclusive services such as an ipod docking station, activities for children, a children's beach bag and pushchair and bottle warming services on request . There's an entertainment program for children with a kids' club for 4-12 year olds,and a 24-hour ice-cream machine by the pool bar. Mealtimes here are kid-friendly - you'll find a big buffet spread with kids shows and a hot dog cart during the day. For older children there's a teen club with an ice-cream parlour and a disco every thursday. You'll also have free Wi-Fi, a plasma TV and a DVD player as well as TV channels for children.
TripAdvisor Reviews Show more reviews »
Average all inclusive resort
When booking our vacation we did a decent amount of research and landed on the Grand Riviera Princess Resort. I was expecting a lot as I had been to Mexico a few times before and decided to pay a bit more this time for a better experience. Unfortunately, those expectations fell short. The front desk staff were probably the main reason this was a 3 star review and not a 4 star review. When we first checked in we asked about breaking down our american currency into smaller amounts so that we could tip. Nope, they couldn't do that. They didn't even suggest breaking it into pesos and going that route. They just seemed to want to check us in - nothing more or less Later in the evening we lost our little map we got when we checked in and were hoping to get a replacement. Nope, they didn't have any and were not getting anymore - say what. A few days later we tried to exchange a $20 american bill into pesos. They would not accept the one bill as it had a small crack (less than 1cm) due to normal wear and tear. In general we found the front desk staff rude and unwilling to go the extra mile. Needless to say, the front desk staff is where one would expect the best customer service and we received the absolute worst here. We stayed in a Junior Deluxe Suite and the room itself was nice, but nothing special. The finishing on some of the items in the room were questionable/sloppy. Minor things, but things I still noticed The mini fridge was meh at best - a few beers, water and pop/juice. The best part about the room was housekeeping. They were exceptional at their jobs and always went above and beyond. Poolside and the beach were not too shabby. There was a lot of construction on one or two pools so we were not able to take advantage of everything. Sometimes the poolside service was slow and we constantly found ourselves having to get up and go to the bar to grab another drink. I think it was a problem with management and under staffing though. The beach was nice and plenty of spots to sit. For the most part the food was good, but there were a few exceptions. Buffet - hit the spot for breakfast and lunch. Service was normally really good and quick to get us a drink and/or coffee. Sports Bar - surprisingly good snacks/food here. Service was always really good in here. La Vaqueria - probably our favourite restaurant. Service and food were exceptional Mama Mia - service was good, but the pasta was a bit of a let down La Fondue - honestly, stay away. You'd be surprised at how bad fondue can be Miso - we did the show thing. The show itself was okay, and the food was meh. I think we would have preferred ordering off the menu and avoiding the show. Las Olas - a good seafood dining choice Le Fleur - another pleasant surprise for food and service Concluding, I would say that the staff that you see on a day-to-day basis were great and willing to go the extra mile (with the front of house being the exception). The resort itself was not a 5-star though. The food choices were plentiful (provided you weren't in a Junior Suite), but half of the restaurants just fell below expectations. For the price I probably would not recommend and think there are better options out there.More
Michael B, 154943
Deliberately given a lower class room because the hotel was overbooked
Very disappointed with the service at the hotel. First if of all, when we checked in we were deliberately given a lower class room because the hotel was overbooked. We realized it wasn't the right room when we got to the room and asked for a change. After hours of línes and complains, we were given the right suite but in another building, which is next to a construction site. Realize that we are traveling with another couple and we requested side by side rooms a long time ago. Second, we made a reservation on one of the restaurants last night but they messed it up, so we were not in the system. After bringing the confirmation voucher from the room, we were seated and waited for at least 90 min but never got served. The staff and the service is terrible, specially at the checkin counter. Today we booked a tour and we were going to be picked up at the hotel entrance, because they only allow certain tour vans to come to the lobby. We asked for a ride a the lobby, but the lobby guy deny it, so we had to walk and by the time we got to the gate the tour bus was gone. Overall, it has been A disappointing experience. More
Lovely holiday - only a few niggles
So I'll get the bad bits out the way first: 1 - The room cleaning is awful. I'm not sure if this is just the cleaner we had or a hotel wide standard but at best your bed is made and your towels are refolded. No sweeping or wiping down of surfaces is done at all. The cleaner left her cloth in our room one day and a gardener left a used water bottle on our balcony one day too. Just a bit careless it seems. To say this is a five star resort I've had a lot better elsewhere! Because of the standard of cleaning we often left the 'do not disturb' sign on our door so that the cleaner would skip our room that day. So one day we left it on the door, and we came back in the evening to find that the cleaner had been in our room anyway, taken the sign off the door and removed it completely from our room so we couldn't use it again! We thought, right ok no big deal. We then noticed that some of our pesos that were on the desk had gone. It wasn't a lot of money and I assume the cleaner thought it was a tip but it wasn't and especially because we had left the 'do not disturb' sign on the door we weren't very impressed. I called reception who said they couldn't investigate or do anything unless they sent the security around to speak with us. Well half an hour later 4 guards turn up, which clearly they take this sort of thing very seriously, but I felt slightly bad as it was a small amount of money. But they insisted we will out a 2 page form. They were very understanding and seemed helpful. They said it wouldn't be properly investigated but that they would ask the cleaners supervisor to have a word with her straight the next morning, and would get back to us. (that's all i really wanted to be honest) but no one ever did get back to us and there was no offer to give us our pesos back or offer anything else such as a bottle of wine etc, which I thought was a bit low. You should at least follow through with the query, even if it was to tell us that they had spoken to the cleaner, and got her side of the story. 2 - We went to the spa and paid for 2 day passes which allows you to use the facilities such as the pool, sauna and steam room. This is 430 pesos and they charge it to your room. We'd been in a few hours and I decided to have a massage, again they charged this to our room. I soon realised that other people having a massage were given the option to use the pool etc for free so I felt that I was being a bit ripped off as it was the same member of staff that dealt with on both occasions so he knew we had already paid for 2 day passes and a massage. I left it until we were leaving and mentioned it to another member of staff. He agreed that if you pay for a massage then you can use the pool for free, so I asked for one of the day passes to be refunded. He was hesitant at first and tried offering me a 'free voucher' (hardly free seeing as I would have paid for it!) for one person to come back and use the spa. I didn't want that so I insisted he just refund it, which he did eventually. I just felt that the whole situation was a bit money grabbing and I should have automatically been refunded, they probably thought I wouldn't realise! 3 - General cleaning around the hotel is slightly poor. We sat at the same spot around the pool most days and he same rubbish from the day(s) before were still there. There are also animals that poo around the pool which can still be there the next day along with spilled drinks etc. I don't expect this to be perfectly clean everyday, but a general littler pick each evening would go a long way. Ok, onto the good bits!: The hotel is very beautiful; it is designed well and they take a lot of effort maintaining the gardens. Yes, it is quite a lot of walking, but there is a shuttle you can take from reception to the beach. I'm a lazy person and didn't find it too hard getting round! We were fortunate enough to be sort of half way between the reception and the beach. I personally like the animals that are dotted around the hotel, they have cats which don't really bother to interact with you they just do their own thing. There are also what seems like hundreds of Coati's around the complex that will rampage over your sunbeds, pulling your drinks over and going into your bags. you have to be a bit savvy where you keep your drinks, but like I say we didn't mind this, but I guess it could get annoying if you aren't animal lovers. We never had any issue getting a sunbed, and on everyday there were spare sunbeds where we were. We spent our time around the pools which join the swim up rooms, it seems to be a lot quieter than the main pool. Yes, there are tiles missing in the pools but it seems as though they have taken this on board as they were renovating a main pool when we were there. They seem to put a lot of effort into the food, being a vegetarian we could always find something to eat at breakfast and lunch but sometimes there wasn't a lot of food available at dinner times for us. Yes it isn't always 'hot' but they are mass catering what do you expect?! They did have a lot of options for meat eaters which did look nice. We didn't try any of the restaurants, as to be honest I haven't seen many good reviews about them. Most staff are lovely, I found others could be very rude, mostly the ladies in the Ice cream parlour, they would laugh and speak in Spanish when you ordered which annoyed me as there is nothing laughable about us! Some of the male reception staff are also quite rude, you ask them something and then again, they speak Spanish amongst themselves, taking a long time to decide, if they can or want to help you. I love the pool side service you get, I've been to places where you have to go and get your own drinks so that was nice, and also having the mini bar restocked for free each day with water, soft drinks and beer was a nice touch. The spa was lovely and my massage was great, felt very relaxed afterwards. Wish we stayed for longer, would love to go back! Overall a very good hotel, its a shame some people give it 1 starMore
Very nice place
The hôtels is just fabulous the food is great and the personnel is very nice. They have good Entertainment every night. The beach is not that great with all the weeds in front but the rest is awsome. I reccommand this hotel.More
Cannot fault this hotel. Came on honeymoon, dinner on beach complimentary, tried 8 out of the 10 a large carte restaurants all very good in different ways. Food in buffet restaurant very good and varied. Room excellent and very clean, mini bar restocked every day. Staff very friendly. Only negative would be 2 pools shut due to being re-tiled. Would definitely recommend. The only reason we won't be revisiting is there are too many places in the world to see FantasticMore
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