Royalton Riviera Cancun

We arrived at royalton by recommendation from my sister who was a year ago, the hotel is very nice from the first sight, everything is super comfortable and gives a relaxing atmosphere all the time, especially the employees who are in charge of doing the impossible to give you a good service , the restaurants are good especially the Japanese with the tepanyaki show and the bars have delicious drinks. it is worth mentioning that the best thing about a hotel is the warmth and service of its workers, especially Henri from the department of bellboy, maria of the restaurant marche, alberto of the bar, Enrique de arrival hosts, Pamela of reception and carlos pool butler...

We stayed at this resort for a week in October 2019, in a swim up room, close to the kids pool. We had an amazing vacation at this resort! Food was great, lots of options at the buffet, a la crates and no reservations were required except at the Japanese restaurant. Service was great, staff was friendly, grounds were beautiful, and there was a lot going on for the kids. There is a kids pool with water slides, a kids club, kids activities through out the resort daily. Along with a nightclub, and sports bar at night for the adults and a nightly show for everyone each night in front of the lobby area. There are several pools which is great because you never feel like one area is super crowded or are fighting for chairs. Room service is included here which comes in very handy with kids. Only a few negatives- we would suggest more lighting at night time in the pathways - especially around the pool areas. We had to call almost every other day for the water in our room to be refilled- as that’s the only place that you can get bottled water from. One night we did find 2 cockroaches in our room- cleaning staff came right away to sanitize and clean our roommates. We would stay here again and have recommended this hotel to others!