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    Royalton Riviera Cancun

    PPPPP Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 13461 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Royalton Riviera Cancun is a big beachfront hotel with style – it pairs a huge range of smart restaurants with a choice of luxury rooms.

    The Royalton Riviera Cancun is a big beachfront hotel with style – it pairs a huge range of smart restaurants with a choice of luxury rooms.

    This place gets behind the Royalton All-In Luxury™ concept. Rooms feature an exclusive DreamBed™, a rain shower, and around-the-clock room service. Diamond Club rooms also come with perks like access to a private pool and an exclusive area of the beach.

    • Rooms: 840
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • Junior suites as standard
    • Beachfront
    • Martini bar
    • Free Wi-Fi
    • Perfect for your wedding day

    Location

    Premier Holidays

    Swish hotels all over the world

    • Stylish 4 and 5-star hotels
    • Highly rated by you
    • 20kg luggage allowance on TUI flights
    • Handpicked for families and adults

    Find out more about Premier Holidays »

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Option to dine in any of the restaurants without the need to book. Selected international and local alcoholic drinks. Soft drinks, cocktails and wines. Snacks and ice-cream at set times. 24-hour room service.

    Facilities

    View all facilities
      accommodationData.facilities
    • 7 outdoor pools

      There are seven good-sized pools. Two are edged by tall palms and cushioned sunloungers. There are also raised areas and shady spots surrounding the pools.

    • Royal Spa*

      The spa offers a choice of therapies and treatments, as well as a beauty salon and a fitness centre.

    • Agave Mexican restaurant

      Agave dishes up authentic Mexican meals.

    Rooms

    View all rooms
    • Luxury Family Suite with Limited Sea View, Sliding Doors and Balcony

      There's more space on offer in these family suites - in fact there's room for 2 adults and 2 children. You'll have a king-size bed with a DreamBed™ mattress and a sofa-bed in the bedroom. There's a bit of extra luxury with this room too as you'll have a whirlpool bath and a limited sea view from your balcony or terrace. Other extras provided are a satellite TV, audio dock, air-conditioning, access to Wi-Fi and a minibar. Plus- there’s a rain shower and room service is available 24-hours a day.

    • Luxury Junior Suite with Balcony and Whirlpool Bath

      These luxury junior suites come with their own whirlpool bath and a balcony. They have a king-size bed or two queen-size beds with DreamBed™ mattresses, and there's a sofa-bed, too. You'll also find essentials such as air-con, free Wi-Fi, a minibar and a satellite TV included. Plus there’s a rain shower and 24-hour room service. These rooms have a view of the mangrove.

    So disappointed
    08 Oct , 2019 noname425, 190784
    Currently still in resort, but feel that i need to write a review; Upon arrival we were ‘upgraded’ to the Hideaway area (adults only) - THIS IS NOT AN UPGRADE. The ‘adults only’ pool is like an 18-30s club holiday, filled with party goers and pumping music. It is absolutely awful. We have been allocated a ground floor mangrove facing room which actually just looks out onto a wall and void space, so much so we have not opened our balcony doors once, let alone sat out to enjoy the space. We visited reception on out third day to ask to be moved, we even offered to pay an additional amount as we are so unhappy, to be told they have no other rooms available - the hotel is definitely not at full capacity. It has completely ruined our holiday, which was booked to be a relaxing and chilled break after paying quite a lot of money, we have been really excited until we arrived. We have even walked to the children’s pool area, which is so much calmer than the Hideaway area! We are so disappointed and upset that this is where we have chosen for our holiday!
    Beautiful resort !
    08 Oct , 2019 MissDee2015, 155019
    It was our 2nd time to these beautiful resort. Love their food and great services. We were so grateful and thankful that the resort provided us an amazing and stunning upgraded room for returning guests. Everything was excellent here except the beach. Too much weeds but the pools were large and clean. All staff were friendly and hardworking. Very relaxing atmosphere and beautiful view from the lobby. A place you can sit and enjoy overlooking the ocean and the shows at nights on the stage.We love it very much!! Entertainment team were fabulous! We wanted to thank you everyone for the great service especially the housekeeping, Mr. Alain Martin in the concierge with a warm welcome and a great resource person to chat. Last but not the least, we also thanked the waiter ( Floritorio) at the buffet for the excellent customer service. We definitely will go back again in the future and will try the other new Royalton resorts as introduced by Mr. Alain Martin. :D
    Ladies lunching at Gourmet Marche
    08 Oct , 2019 Lesley O, 499569
    This buffet restaurant serves a vast array of quality international food. The squid and oysters are superb as is the service of top attentive waiter Abel, always friendly chatty and professional. Will miss this place - cheers!!!*
    Birthday
    08 Oct , 2019 LenaD1144
    We checked in at the Royalton Riviera Cancun/Mexico on Oct. 3rd 2019. Service from the start was excellent. The waiting time to take us to our room was quite short. On entering we were very pleased with the clean and spotless room. The foods at the restaurant were tasty and satisfying. The pools and surrounding areas were a beauty to behold. Sanitation was par-excellence. I cannot complete this review without mentioning our helpful and lovely friend Marcelino. He was so very helpful in assisting us with all the information concerning our bus tour to Chicchen Itza. Nothing was too hard or bothersome for him. His pleasant demeanor and friendliness will always want you to go to him time and time again to ask anything. He is surely a people's person. I give kudos to him and hope he continues to be an exemplar to all he comes in contact with. Not forgetting Ben, Waldo and Coco. They are one of a kind. Jolly and helpful with that infectious smile. They made you feel loved and welcomed. Laura who I took noticed of at the Marche Gourmet restaurant, each time was very diligent in her work as she kept the waiters and waitresses on top of things. Kudos to her as well. The waiters, waitresses and servers were so very friendly and was always concerned about your needs. Sorry I cannot mention all of their names, but they surely are a force to be reckoned with. Keep up the good work guys. Oh how can I forget Estafania. She made sure our room was clean and spotless every day. It shows that she does her work with love. She is a Gem. All in all at the Royalton Riviera every where you turn the staff was very, very friendly and always had a wonderful smile and greeting for you. You all are the best. Keep up the good work and continue to work for EXCELLENCE in all that you do. I will definitely recommend the Royalton Riviera Cancun to anyone on my list. Thanks for making our stay a safe and enjoyable one. Blessings to all of you.
    Excellent service
    08 Oct , 2019 Tiopepe17
    My girlfriend and I went to The Royalton Riviera for a friends wedding and our stay was awesome . The Royalton Concierge assigned to our room ( MARCELINO ) went above and beyond my expectations . Marcelino made our stay and our daily needs ( not that we did it every day ) perfect , he was dedicated to make sure we were comfortable and that our stay would be one to remember . He was available for anything we needed .
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    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally