Royalton Riviera Cancun

I have been to every destination in Mexico over the last 20 years and to the Cancun area at least 8 times before this trip. My family and friends stayed at this resort for the 1st time the last week of February for my daughter's wedding. We had booked over 40 rooms and had close to 90 people in our wedding group. From the moment we arrived until the moment we left, we received nothing but first class service, welcoming friendly staff members and the highest quality food/beverage of any resort we have stayed in the past. THE WEDDING: After planning the wedding for several months in advance, we were still quite nervous about what would happen once we arrived for the big celebration. We had never been to the Royalton in the past and all the planning was done by email. My mind was put at ease immediately after we met our wedding planner in person shortly after arrival. Yectli quickly put all our doubts and fears to rest. From the moment we all met her, we knew that Yectli was going to be the our new best friend. She responded to every request without hesitation and in a very timely manner. She did so many little things that went unnoticed to make the entire week perfect ! Thank you so much for all you did !! The wedding was held at the Sky Terrace Royalton. I highly recommend spending the extra $$$ to have your wedding ceremony/cocktail reception there. The view from the rooftop was amazing. The reception was held on the beach and was equally stunning. Our group had a Welcome Party on the beach the night before the wedding and the staff that served us that night also served us for the rehearsal dinner, the after ceremony cocktail party and the beach reception. We would like to thank them all for doing such a fantastic job, truly. Starting with the head of the group, Aurelio. He made every everything go smoothly. And a special thanks to Haimer, Raciel and Dionisio for making both days a pleasure for everyone involved. The food for the wedding reception was exceptionally good. All the guests thoroughly enjoyed the buffet style dinner with excellent steak, shrimp and pasta. The vendors also did a fantastic job. We received the pictures of the wedding day they were great. Thanks to Marco and Giuseppe at Romanza for the pictures and Lorena for setting everything up. Encore supplied the MC, DJ and music. The MC made the reception run smoothly and kept everything moving along in a timely manner. The LED dance floor was a huge hit with all the guests !!! THE REST OF THE VISIT: We ate breakfast/lunch each day and 2 dinners at the Grand Marche buffet. The food was always fresh and plenty of options for everyone in the group. We ate at Zen the first night and I highly recommend it. The hibachi show and food at Zen was fantastic. The entertainment in the lobby at night was very good. On the first night, there was a live band playing. The beach was very nice and no seaweed the week we were there. Plenty of chairs for everyone. The beach bar was also nice and there was waiter service at your chair if you preferred that. The rooms were spacious, clean, and fully stocked with everything you needed. If you need anything, just pick up the phone and call operator or housekeeping and it arrived shortly after. The rooms, hallways, and all the common areas were cleaned daily and kept looking nice. Our housekeeper, Anai, did a great job of keeping the room clean and tidy. Thank you. We really enjoyed the friendly service Manual provided at the lobby bar after dinner each evening. Reception desk for check -in and check-out was smooth and quick. Lastly...The resort is big and we stayed in bldg 9, as far as you could get from the lobby and it was still only a 5-6 minute walk to the lobby area. Once you learn your way around, it is not a problem. See you again in the future.

We have been going to Mexico for several years now and each time we stay at a different resort. This one has been on our radar, but we never booked it due to price. We decided to do it, and we are so happy that we did. Due to booking at the last minute, we got rooms facing the mangroves. The view wasn't much,but we never sat on the balcony. The resort is beautiful and the grounds are well kept. We stayed in 8346 and our sons stayed in 8348. We enjoyed the breakfast at the buffet everyday, some people complained that the food at times was warm or cold. My advice get there early because if you wait until the changing of breakfast to lunch it will be scarce and will be cold. I highly suggest going to the steak house it was great!! The sports bar was fun, it has ever sports playing that you would like. We did not get to enjoy the beach, due to the jelly fish infestation. The rooms were so beautiful and clean. They made sure that the fridge was stocked everyday. We tried the Japanese restaurant, we didn't have reservations, so we had to sit at a regular table. Check in was quick and easy, we arrived before check in which is at 3 so they allowed us to go and walk the grounds and eat lunch and our luggage was brought to our room. We will most definitely keep this resort in our rotation when we go back. The staff was very gracious and helpful.