Royalton Riviera Cancun

We stayed at the Royalton on a Dreamtrip last month and let me tell you it was Incredible! From the moment we got there it was love at first sight. My girlfriend and i stayed in a swimout room ( so beautiful ). After checking in we went over to the big pool right in the center of the resort and ended up hanging out by swim up bar and met our first good friend Levi ( bartender) who was SO nice and ALWAYS smiling which made us feel welcomed. We hung out there for hours just hanging out with all the other bartenders who were equally bubbly and personable ( Thomas, Jesus and Santiago i believe). After we went to eat and the service as well as the food was phenomenal. I suggest going to the Thia restaurant but thats just me ;) (Oscar was our server there and he was so friendly and knowledgeable). I would highly suggest this place for families or couples because their is a place for everyone! Will most defiantly be back!

I wish I could write a better review for this place as it is a beautiful hotel. My fiancée and I came here for 2 weeks and we had to upgrade to the hideaway($660 USD) to see if we could get better service because how we got treated was not great especially for the amount we paid to come here. Having the hideaway bracelet, wasn’t much better than just having the standard Royalton bracelet. The truth is if you’re under the age of 25 then don’t book this hotel because they give you awful service as they don’t care and also assume you’re not going to tip so they don’t bother helping you because it is very much all about tips here. I don’t mind tipping, for those staff which were good (very few) we tipped them over $100 pesos each time. The rooms are massive and super clean. We had a swim up pool which was fab as it was great for late afternoons when I wanted to be out in the sun and my fiancée wanted to chill in the air con. With regards to the food, there is a lot to choose from, Steakhouse was really good - we got served by Daniel and he was excellent. We spent most our time in the sports bar. The bar don’t have cocktail menus (well we didn’t see one) so learn some cocktails before you come. There’s not much to do at nighttime, it was kind of one show and that was it. The best thing about this stay was the spa, we got 2 couples massages and they were incredible, the spa staff were the friendliest out of them all. The hydrotherapy before the massage was great and the massage itself was so relaxing, they really do go all out for you in the spa. I don’t think we will stay here again unfortunately, it’s a beautiful hotel but the staff didn’t make the stay pleasurable.