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    Royalton Riviera Cancun

    PPPPP Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 14335 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The Royalton Riviera Cancun is a big beachfront hotel with style – it pairs a huge range of smart restaurants with a choice of luxury rooms.

    The Royalton Riviera Cancun is a big beachfront hotel with style – it pairs a huge range of smart restaurants with a choice of luxury rooms. There's an onsite casino, too, which you don't get at many hotels around here.

    This place gets behind the Royalton All-In Luxury™ concept. Rooms feature an exclusive DreamBed™, a rain shower, and around-the-clock room service. Diamond Club rooms also come with perks like access to a private pool and an exclusive area of the beach.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 840

    Things you'll love

    • Junior suites as standard
    • Onsite casino*
    • Martini bar
    • Perfect for your wedding day

    Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Option to dine in any of the restaurants without the need to book. Selected international and local alcoholic drinks. Soft drinks, cocktails and wines. Snacks and ice-cream at set times. 24-hour room service.

    Facilities

    View all facilities
      accommodationData.facilities
    • 7 outdoor pools

      There are seven good-sized pools. Two are edged by tall palms and cushioned sunloungers. There are also raised areas and shady spots surrounding the pools.

    • Royal Spa*

      The spa offers a choice of therapies and treatments, as well as a beauty salon and a fitness centre.

    • Agave Mexican restaurant

      Agave dishes up authentic Mexican meals.

    Rooms

    View all rooms
    • Luxury Family Suite with Limited Sea View, Sliding Doors and Balcony

      There's more space on offer in these family suites - in fact there's room for 2 adults and 2 children. You'll have a king-size bed with a DreamBed™ mattress and a sofa-bed in the bedroom. There's a bit of extra luxury with this room too as you'll have a whirlpool bath and a limited sea view from your balcony or terrace. Other extras provided are a satellite TV, audio dock, air-conditioning, access to Wi-Fi and a minibar. Plus- there’s a rain shower and room service is available 24-hours a day.

    • Luxury Junior Suite with Balcony and Whirlpool Bath

      These luxury junior suites come with their own whirlpool bath and a balcony. They have a king-size bed or two queen-size beds with DreamBed™ mattresses, and there's a sofa-bed, too. You'll also find essentials such as air-con, free Wi-Fi, a minibar and a satellite TV included. Plus there’s a rain shower and 24-hour room service. These rooms have a view of the mangrove.

    Ok experience but not something that you want to repeat
    20 Sep , 2020 Footprints430959
    I personally love the hotel it was clean and the staff was very friendly ,chek in and Check out no inconvenience , but the food and the drinks in my personal opinion compared with other hotels that I have been were really bad. The entertainment part very awful. So if you like to drink and eat this is not the hotel !
    Breakfast
    20 Sep , 2020 niyi731
    Super great experience the best. Breakfast Pedro and Edgar made my breakfast delicious, Huevos rancheros was good, buffet was good. entreatment in the day and night was excellent all the staff was great We coming back next year.
    Honeymoon
    18 Sep , 2020 Daphyxoxo
    We went to the Royalton for our honeymoon and it was the best experience ever ! The staff were so nice ! Our favorite person at the Royalton was the bartender Henry at the Anchor Bar , he was so sweet and remembered our names and always knew what drinks we wanted ! We planned to come back next year and we hope our experience is just as good as the first time!
    Birthday Celebration
    18 Sep , 2020 Yuly619, 60763
    I want to give a huge shout out to Orlando from Guest Services. As we arrived early to the resort with much time for check in, ORlando assisted us with places and things to do in the meantime. He was very patient and attentive with us and that I can appreciate a lot! Thank you so much, I'll be back to visit again! I want to take a moment to also shout out Moises, Manuel and Arturo from the Italian restaurant and Ezekiel from Marche restaurant. The service was phenomenal from these men. They were pleasant with us and they sang happy birthday to my birthday love! I cannot thank you all so much for helping me celebrate my King's 33rd Birthday. Hospitality exceeded our expectations, thank you so much!
    Best experience we’ve had
    17 Sep , 2020 BackPacker203551
    Like to start this review by saying that the week we spent here was the best I’ve ever had. This is the second time we have stayed at this hotel and will be definitely booking to come back next year. Me and husband planned our wedding here in May but it was postponed to September. The entire experience of wedding planning during a pandemic went smoothly thanks to Claudia and the day turned out to be even better than we anticipated. Outside of the wedding we had a great time as well. The food was amazing and the service was exceptional. Henry in the Nautical pool bar was amazing and always ready to help and serve. Can’t wait to come back next year.
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    View all  14335  reviews

    Special Assistance

    This property is generally suitable for those with reduced mobility. Having said that, we understand that everyone has different needs, so feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally