Villas Olivera and Mediterranea

When we booked our holiday we had a different villa booked but was told we can't go there now a month before we was due to fly, now we got put here and its not 2 levels and its right at the top of a windy hill along with a view of a road and its very dusty, not been cleaned properly and no shops in the area, been let down last 2 holidays from tui and wont be using them again. The villa is ok if it was closer to the beach.

Excellent spacious villa and pool. Very clean and well presented with good service throughout. Great location. The mattresses were extremely hard. Mattress toppers would be helpful. Although a welcome pack can be bought it would be useful if the basics were included like salt and pepper, olive oil, kitchen essentials, etc as supermarkets only sell oversized products which have to be thrown away after your stay. These simple low cost extras would have made for a five star rating. The villa was well kept and of a high standard and as described. The outdoor space was perfect with good furniture and a well maintained pool area. However there is no hot tub. There is an unheated Jacuzzi within the pool but no heating. As we had good warm weather we were able to use the pool third week of September. Would consider staying here again due to the high standards

The location was amazing. The villa itself was just about perfect. It contained everything a family needed for the perfect holiday. Private electric gated road that led to a electric gate to the property itself. Parking for two vehicles. Air con throughout the villa kept the place cool and cold if you really wanted. 3 bedrooms all very big with 2 of the bedrooms ensuite. Large living area with WiFi and Telly. Kitchen had everything including: coffee making machine, kettle, microwave, washing machine, dishwasher, fridge and freezer, oven and hob. Etc Pool was very large with built in jacuzzi. Outside dining for 6 plus brick barbecue and 6 sun loungers. Pool was cleaned daily and garden attended to as well. 2 criticisms, in places the property looks a bit old. Master bathroom was looking “tired” and the pool had some tiling in poor condition. All of which was not really an issue and certainly it should not put anyone off staying here. However, my biggest frustration was the cleaners or rather the lack of cleaning. It’s not cheap to stay but you are paying for luxury. Therefore daily cleaning which I was led to believe was included was not and cost extra. Not an issue but would have been nicer if it was made clearer on the website. What is not acceptable is the fact the cleaners would not clean the patio around the pool. So in the morning when the local wildlife had visited in the morning and “messed” on the patio and furniture it was not cleaned the whole time we were there. Also my 12 year old son despite being told not to dump his sandy towel and clothes by the patio door did. The consequence of this was sand being deposited in the villa. Add in the leaves, dirt etc dumped on a daily basis on the patio area it became a mess with a lot of it ending up in the villa. Had there been a broom and a mop in the villa I would have swept it myself. I’m sorry for the money that is simply not acceptable. Shame because this was a 10/10 all day long. Please, sweep the bloody patio daily. 2 cleaners it’s a 5 minute job! Rant over!