Royalton Blue Waters

Royalton Blue water is by far the best hotel and holiday weve ever been on, we came 2 years ago and been on a few holidays since but none have come close to this one, the scenic views are out of this world, the rooms are beyond beautiful and the food is perfect. Even the buffet is the high quality, which weve never found in other resorts. All of the staff are very helpful and kind, and the cleaners are great. The beds in the rooms are very comfortable, weve always had trouble sleeping in hotels abroad as mattress quality is usually poor, but Royalton has even gone to the effort of making the beds super comfy. Since this holiday we have been to 5 other countries, however none have come close to this one, So we shall be booking it again for next year. A massive thank you to everybody at Royalton Blue Waters for making that holiday the best weve been on and one not to forget! We shall see you later next year for the 5* experience again!

I travelled to the royalton blue waters with my husband and 3 children. We were extremely impressed with facilities, our children loved the slides although one remained closed during our stay. We felt the resort was safe enough for the older boy to go and play alone particularly around the pirate ship pool which is a hit with the younger and older children alike. Food was good in a variety of different restaurants, good service, excellent presentation and of course no hidden extras in the AI package. Our only complaint was about our room. It was cramped with 5 people in as we had a cot as well, in hindsight two rooms would have been more suitable. Our air conditioning did not work, we complained multiple times over a period of a few days but felt really no action was taken. I’m the end we resorted to complaining to the tui reps and we then received a fan. Mini bar not stocked up every day, not always fresh towels given but room was always clean and tidy. No little extra touches like we have received in different resorts. Just to reiterate, the room is the only negative thing about this resort and would be such an easy thing to fix. This would not stop us returning, in fact despite these complaints we would come back purely for the facilities, the perfect view and the amazing entertainment team who did a fantastic job with different activities near the swim up bar. The view is paradise, it wouldn’t need many changes to make this a 5* resort but they need to add the little touch of magic to achieve this!

We have been there from Saturday to Monday, October 15, 2018. Sunday at midnight I called them to inform front desk that I am bitten in the bed by something and I have requested for the bed to be changed. In the morning, my legs and hips were full of bites. I looked at the duvets on the bed and they are stained and dirty, with small brown/black spots on them in various areas- I can provide pictures. I called them again to address the issue and no one attended me, just the house keeping lady who removed the duvets. Before checking out, I spoke to the Hospitality Manager and explain again everything.. I have received simple apologies. No nurse attended me, nothing was done up to this day.. I have seen the doctor back home and now I am being treated along with my family- medical record can be also provided. Terrible terrible customer service. The property is quit nice, we have been staying in Royalton White Sands before, but this experience was by far the worse for us in Jamaica. Such a pity that they are not able to understand what customer service is really all about.