Royalton Blue Waters

Well, apart from the Sunwing flight home nightmare, the vacation of 10 days at the Royalton Blue Waters was almost perfect, and we chose the Diamond Club too, so lets start with the good, Food, you cannot bet better food, you simply cannot, food was amazing, the Hunter Steak house was like eating at the Keg every night, we went there 3 times in our 10 day stay... We also like the international buffet too, as we also ate there 3 times... Jerk Chicken on the beach, and the diamond club food at lunch was also simply the best... Room was good, but Hot Water is and continues to be a issue at this resort. Not sure why but our first room on the 7th floor of building 4, hot water was almost non-existent. When we told the Sunwing representative, they moved us to building 3 and we were on the 3rd floor there, let me say that the hot water there was also a bit of a hit and miss... Not sure what the issue is, but I cannot see this being an ongoing problem. Fix it and right. Weather was excellent, and our butlers, Neo, and Alyster were amazing... Can say enough about these two people as individuals. Diamond club for us was maybe ok, but did we really need this level of service and pampering... NO, we could have gone for the regular level of service. Not a lot of difference for us... Room Service was a bit slow here... needs to show up with at least warm food... not cold like ours was the first morning... we only used it twice... Over All, until the hot water issue is fixed I can only give this resort an 8 our of 10. Sunwing for the flight home and service and representatives at the resort, well that is a 1 out of 10... Sorry... you did not even come close to a satisfactory experience...

We have returned today from a 7 night stay at the Royalton Blue Waters & can honestly say it was one of the nicest places we have been. The hotel is only 30 mins from the airport which is perfect but I would recommend booking a private transfer rather than the tui coach, we were waiting on the coach for other people for an hour before we set off on the road which was frustrating as the other people didn’t turn up so probably got their own transportation & didn’t let the tui coach know! Once we arrived at the hotel we were given iced towels & offered a seat while they got us all checked in which was really quick. The wrist bands were also our room keys which was really handy. The bell man brought our bags to our room very quickly & was so welcoming. The rooms were very big & modern, beds very comfy, huge shower room & bath in the room too which was a nice touch, big balcony overlooking whole complex. All facilities at this hotel are so clean & well maintained. Pool is lovely & warm & again very clean. Beach is beautiful. Staff at the hotel are all so friendly & helpful. Gleanise was fantastic in looking after us around the pool, she remembered all our names & what drinks we liked and even went & got us nachos round the pool one day which was so lovely of her! We also took part in the aqua fit & bootcamps, Kevin & Jeffrey are a credit to the hotel, they are so motivating & are genuinely really nice guys! The staff at the martini bar in the evening are fantastic, each night when we arrived at the bar they got our drinks without us even having to ask as they remembered what we like to drink & done a great job keeping our glasses topped up! We visited the Japanese, Mediterranean, Steak House & Asian a la Carte restaurants, the steak house was our favourite & Marvin our server did a great job looking after us. We also done the culinary experience which you have to pay for but was well worth the money, the food was amazing & we had a brilliant night in the restaurant. I loved the jerk chicken hut on the beach at lunchtimes, food is tasty! Entertainment is really good & to a high standard. Pre dinner entertainment at martini bar from 6.30pm is a nice touch. Hot water was a little hit & miss, it’s generally bad around peak times (5pm - 7pm) but if you run water for 20 mins it comes through hot. I thought it worth mentioning we took Jamaican dollars with us which they do accept but the preferred choice out there is American dollars. We will 100% be returning, it’s perfect 👌🏼

First and foremost, I would like to start off by saying that the Royalton Brand in general has won me over for the most part. Initially, we arrived late in Montego Bay on April 6th at around 11:45 PM. Needless to say it wasn't the best start having arrived this late to the hotel and the first impression wasn't to par, though the hotel was aesthetically pleasing. On arrival, as I am sure you'll see from our review of White Sands, the fridge was broken, the crib provided was not ready at arrival (keep in mind it is 12:30 AM by the time we get to our room and my children are 3 months and 2 years old.) By morning, unbeknownst to us, our baby's breast milk had all spoiled and we were at a loss for what to do. Long story short, the attentiveness or lack there of and the initial disregard for what I thought was quite a major issue was disappointing at the White Sands. I complained and requested a room change so |I could get a working fridge or for the fridge to be fixed and both of them were completely ignored. All in All we stayed at the White Sands for 3 nights of our 7 night stay and it was below par to say the least and the level of CLIENT SERVICE was not what you'd expect out of a 5 star luxury resort. After posting my initial Trip Advisor review on the night we arrived. I received a call the day it was posted from a gentleman by the name of Marlon who I had yet to meet in the first three days, Marlon by my understanding and assumption is one of the Front Desk Managers at RWS. In speaking with Marlon, I must admit the issue was then addressed promptly with a complimentary room upgrade for the entire family (2 suites) at the Blue Waters as well as a sincere and genuine apology for the inconvenience. Though the initial experience was rough, I would still recommend this resort as a mid - high end resort though be mindful of the accommodation which I would rate at a 6/10 for ROYALTON WHITE SANDS. ONCE WE ARRIVED TO BLUE WATERS.... The resort accommodation and cleanliness was absolutely impeccable. The lobby was extremely clean and the hotel is NEVER busy as they have a large property but under a total of 600 rooms between both hotels. From an accommodation standpoint, I have absolutely nothing bad to say. We stayed in a Royalton Junior Suite on the 4th level with superb ocean and pool views. (Suite 3402 and 3403 are conjoining suites and make a fantastic option for larger families travelling together). We arrived around 4 PM to check in and the check in procedure was average and not very personal as most hotel check ins are unless you join Diamond Club at a greater cost. When we arrived to the room, it was personalized with the name of the booking on the TV and Royalton music playing on the TV. Through the TV, you were able to set dinner reservations, Cabana Reservations, Order Room Service and watch premium North American TV channels. Large enough balcony allowed for all 7 of us to be able to hangout when needed without much discomfort. Next, we had an opportunity to check out the pools (RBW and RWS pools are available to you) The pools are extremely clean and have always appeared very well cared for. The lazy river on the RBW side is very relaxing with powerful hydro jets to take advantage of. Cabana's that are poolside are available for paid rent and have a private 1 meter deep pool and butler service. Some of the qualms I had were the hot water which took 15 - 25 minutes at times to reach a comfortable temperature and one time we had to shower in cold water which was unfortunate. All in all, RWS I would recommend going to if accommodation and customer service are not high on your list. ROYALTON BLUE WATERS was a much more luxury experience when it came to accommodation and is a much newer hotel. Some last food for thought, the Royalton brand is owned by Blue Diamond Resorts which is also owned under the Sunwing Travel Group brand. (This disappointed my because of how much I dislike Sunwing). Royalton White Sands was purchased as a preexisting property but Royalton Blue Waters opened in 2017 and was built by the company. This is a true indication that Blue Waters is the more desirable resort. We will likely be going back to RBW. All amenities are available to both hotels so just remember, where accommodation is key for you, choose RBW. My Ratings below are for Royalton Blue Waters. Please see my other review on Royalton White Sands for our initial experience on arrival at White Sands. P.S. The food is outstanding for either resort as ALL dining amenities at either hotel are available. The Italian restaurant is great and the buffet never fails. P.P.S - Photos attached are of the view from building 3 (Room 3402)