Royalton White Sands

Our party consisted of my 2, 4 year olds, wife and parents and also my aunt. The check in desk was very busy but Mr Honegan and team were patient and moved as fast as they could. We were late getting our room but he ensured he went to personally check to see that it was ready and clean. He also gave us a free upgrade for the inconvenience. We enjoyed the slides - this hotel is very kid friendly and they can go on the water sldies by themselves and the pools and lazy river are kid friendly. Beaches were clean and the hotel team are mostly friendly. Some can smile a bit more though!! The food is great and we did find options as vegetarians/vegan. We will return and have recommended others to do so! Thanks again to Mr Honegan and team

Reading other peoples reviews I must have been at some other hotel. Travelled with Tui for our Golden Wedding anniversary. Booked a luxury room and with a luxury balcony or terrace. Ended up in three different rooms. 1st room up a flight stairs, room was 3star at most with a tiny balcony that had no view due to foliage growing in front. We did get moved after 2 days as my husband has difficulty with stairs,this was on our booking form. Next room on 4th floor mirror image of first only this time we overlooked a large dirty white roof, hotel delivery area and water distillation plant. On entering thought thermostat was set low but found it was not working,reported it as we went out for our meal they promised to call maintenance on returning at 11pm found room freezing slept with towels on top of bedding. Thermostat changed next morning, but it never worked properly I would open the balcony door to let heat in. We found on occasion room was not cleaned until after 5pm, also had three days with no hot water at all ,started to see black mould growing up walls in bedroom. Reported to staff and we were moved to 7th floor same side of hotel ,this was our last three days . We found pools lovely but beds around pool and on beach were disgusting old, smelly mattresses but also we found there was approximately 1 umbrella for approximately 20 people. Restaurants and bars were good but definitely need more for amount of people they are cramming in. I asked about taxi availability from hotel wanted to spend half days on some trips, I was told it may not be safe going to Montego Bay on our own and would cost well over 100$. Only thing I really liked was our anniversary meal on the beach but had to pay extra for that. Spent my holiday often in tears will never return to this hotel I felt totally let down by Tui for selling this as a luxury holiday.