Royalton White Sands

First I want to start out by saying the Actual Resort and the Grounds are Beautiful! The Pool areas are great, spacious with a great layout overall. When you go to an all inclusive one of the most important things are drink quality and food quality::: (((ALCOHOL - ALL DRINKS ARE WATERED DOWN, I can get tipsy on 2 drinks, I ordered 8 Mojitos before 1 tasted like it had any alcohol))) 1st Complaint - When I booked, I didnt use the "Destination wedding website", because the Hotel was offering kids free. (I had an issue bc when I booked, I put 1 for age instead of 7) . Kids were free I didnt think it would be a problem for check in, but it was. She told me their would be a $200 Charge for my 7 year old. UNLESS, I could show proof of the special. When we checked in, I didnt want to waist time, so I paid. Next morning, I found the picture from a text to the groom asking if the destination wedding was offering the Hotel Special. LUCKILY, I had that photo showing the special with my Reservation in check out with the same price and correct age. The lady from reservations didnt want to come to the lobby to see the photo, she wanted me to email a picture, in specific format from my phone.???? I was like your front desk rep can see the photo and you can come to the lobby. SHE WOULDNT. Long story short and a little shouting, another manager came over and honored the photo and price. Now we were here for 4 nights, basically 3 full fun days for a Family Destination wedding. I did my Wedding in 2008 at Jelly Fish Restaurant in DR, so I can easily compare one situation to another. Wedding was at 5 and started exactly at 5 - half the guests were not there yet and missed it. Wedding was over in 15-18 Min --- After Ceremony was over, We had to leave the lil island for them to set up Cocktail because it was on the little island, ---->>>>>>View was Great, VIOLINIST was amazing!!! FOOD BELOW AVERAGE (I tried 1 of each of the 3 trays and didnt eat a second serving.) We stood talking and listening to the violinist for 90 Min. She was truly one of the best parts of the night. But 90 min, was just too long. We were hungry and a bit board. Then the wedding reception was in between the pools, outside in the open. (Lucky it was a Beautiful night) The Food was Buffet, it was the same food the Buffet had been serving for all the days we were there. :( The table had menu cards, only 50% of the food on the menu was actually served. They listed Ceviche and served a bowl the size of a dinner plate, enough for 3 maybe 4 adults, not enough for a wedding of 45. We were very disappointed with the food. We already paid for a All-Inclusive, why did the Bride and Groom pay anything more than a separate location fee and maybe for one on one waiters and a DJ. We didnt get a special wedding menu, not even a special dessert, it was a joke!!! I had my Destination wedding in 2008, before they were even popular, and my husband and I decided to do it at a Private Restaurant off the resort, we had Surf and Turf, Appetizer menu and Dessert menu. We did it in DR at Jelly Fish, we had friends also do it at Huracao in DR plated dinner and private restaurant, I understand its safer to go off the resort in DR versus Jamaica. But let me tell you, I would not pick Jamaica for a Destination wedding if this is the service you get for a wedding at a Resort. I'm sure the Bride and Groom paid enough for the wedding and got pretty bad results. The Music all around was the best part of the night. We danced the night away, but left hungry and disappointment. The Italian restaurant had really good food and it has its own building. The resort should make that the hall for wedding and serve that food. Not buffet food for a wedding. Best part of the weekend was spending time with family and extended family, that makes up for the crappy food and watered down drinks. Good for a short vacation, not for a wedding. Our 1st room, had mold in a few locations in the bathroom, and our balcony curtain didnt close all the way letting the sun in at 6am. We complained and they relocated us and then it was much better. I honestly probably wouldnt go back again..... #1 reason for the Drink and Food Quality.

This place is a beautiful paradise and I highly recommend it. The staff are always friendly and happy to help and the hotel rooms are always kept tidy. The bedroom was a smaller room but it had absolutely everything we needed and more.had a stunning view off the balcony of the front and back the resort. Room service was always fast even in the late hours. The pools all had a great view of the ocean and swim up bar staff were also amazing. beach was clean and well watched tiny bit of seaweed. We didn’t personally have a butler as we weren’t diamond club but our friends had a GREAT butler who went above and beyond to make the holiday amazing. shout out to Junior!!