BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Paying for your holiday
Searching for a holiday
Travel and health requirements
Travelling with Children
What do I do if I get technical difficulties while I'm booking?
How old do I need to be to book a holiday?
Can I book a single room?
I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?
How do I book interconnecting rooms?
I don't live in the UK - can I book with you?
Can I book twin centre holidays online?
How do I add on a special request?
How do I know my booking is confirmed?
Which airline am I flying with?
Will I need to pay a deposit at my hotel?
How do I use a promo code on your website?
Why won't the website let me enter my full name?
Why's the website charging me the same price for a child and an adult?
How much do you charge for Infants?
What are the Package Travel and Linked Travel Arrangement Regulations 2018?