Frequently Asked Questions

Can I cancel or amend my holiday through the Customer Account?

If you booked online
You can find details of how to amend or cancel your booking on the booking overview page within your customer account.

If you booked in a Holiday Store 
Please pop in to the TUI Holiday Store that booked your holiday, to find your store please use the shop locator.

If you booked over the phone
Please call 0203 451 2690