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  1. What is the Customer Account?

  2. How do I create a Customer Account?

  3. How do I update my personal details in the Customer Account?

  4. I haven't received an activation email, what do I do?

  5. I have forgotten my password, what do I do?

  6. I can't see all of my current holiday bookings in my account, what do I do?

  7. Why aren't my previous bookings showing in my account?

  8. Where can I find out more about holiday extras?

  9. Can I cancel or amend my holiday through the Customer Account?

  10. I want to unsubscribe from marketing emails, how do I do this?

  11. I booked my holiday in a Holiday Store; can I use the Customer Account?

  12. What if I don't want to use an account?

9) Can I cancel or amend my holiday through the Customer Account?

If you booked online
You can find details of how to amend or cancel your booking on the booking overview page within your customer account.

If you booked in a Holiday Store 
Please pop in to the TUI Holiday Store that booked your holiday, to find your store please use the shop locator.

If you booked over the phone
Please call 0203 451 2720