5) Can I carry my medication or medical equipment on the flight?
If you'll be carrying medication or medical equipment with you into the aircraft cabin, you'll need to bring a doctor's letter or prescription that shows all the items you need. This is to make sure you can pass through check-in and security without any problems.
If the size or weight of your medication is more than your luggage allowance, we'll normally be able to carry it free of charge for you as hold luggage, but you need to call our Customer Welfare Team on 0203 451 2748 before you go to pre-book. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
Medical equipment or machinery
We'll need to check any medical machinery is safe to carry or use onboard, so please give us a call with the following details before you travel.
We'll need to know:
Name of the equipment
Make and model
Battery type and wattage - if applicable
Weight of the equipment
Just so you know, some machinery can't be used during take-off and landing. If you'll need to use it during these parts of the flight, please let us know.
If you're travelling with an airline other than TUI, they might have different policies. Please contact us on 0203 451 2748 before you book and we'll check you can take your medical supplies with you. If you're not sure who you're flying with, take a look at "Which airline am I flying with?".
If you've already booked your holiday, you'll still need to call us to check.
Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
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