1. How does it work?

  2. Can I pay off some of my balance in store?

  3. Is there a charge for this service?

  4. Do I need to pay a deposit before setting this up?

  5. Is Direct Debit only for the lead passenger?

  6. What packages are eligible?

  7. Is Direct Debit available on all TUI holidays, even if the airline I’m flying with isn’t TUI Airways?

  8. Which holidays is direct debit available on?

  9. How do I set up a Direct Debit?

  10. Can I choose the amount of instalments?

  11. Can I use Direct Debit if I book through your Contact Centre?

  12. Can I change the day the Direct Debit instalment is taken?

  13. When is the last payment due?

  14. I've booked my holiday in my local TUI Holiday Store. Why can't I pay via Direct Debit to spread the cost?

  15. I've finished paying my Direct Debits. I'm departing within 98 days and I want to add Premium Seats/Select Your Seat/Late check-out on to my booking. Why can't I pay by Direct Debit?

  16. Can I make any ad-hoc payments, even though I'm paying by Direct Debit?

  17. Is there a dedicated Contact Centre team for enquiries? What are their details?

  18. I can see you’re working with Experian. Why?

  19. I want to add Premium Seats/Select Your Seat/Late check-out on to my booking. What will happen to my Direct Debit?

  20. I've changed my bank, using a bank switching process. Do I need to do anything to make sure my holiday is paid for?

  21. What happens to my Direct Debit payments and refunds if I cancel?

  22. I want to move my holiday to later in the year. What would happen to my Direct Debit payments?

  23. I want to change my holiday so I’m now travelling inside of 98 days. What would happen to my Direct Debit payments?

  24. I've been asked by First Choice to change my holiday so I'm travelling sooner, but still outside of 98 days. What would happen to my Direct Debit payments?

  25. I want to change my holiday so I’m travelling sooner, but still outside of 98 days. What would happen to my Direct Debit payments?

  26. I've been asked by First Choice to move my holiday to later in the year. What would happen to my Direct Debit payments?

  27. I've been asked by First Choice to change my holiday so I'm travelling sooner, inside of 98 days. What would happen to my Direct Debit payments?

2) Can I pay off some of my balance in store?

No - just as, currently, you can't pay your balance in store if you booked online.