5) Due to a disability I can't use the coach transfer included in my holiday, what other transfers can you arrange?

If you're unable to climb the steps onto a standard coach transfer, please call our Customer Welfare Team on 0203 451 2748 to let us know. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Our Customer Welfare Team can help you book an alternative taxi transfer, and if a coach transfer was included in the cost of your holiday we'll try to sort out a discount against the cost of the taxi for you.

Please bear in mind that, depending on the resort you're travelling to, the taxi we book may not be an adapted vehicle as these aren't always available.