• At your Destination
  • Car Hire
  • Customer Welfare/Special Assistance - on holiday
  • Excursions
  • On arrival at the destination
  • On departure
  • Travel Money
  1. Will a cot be available at the hotel for my baby?
  2. What's the dress code at my hotel?
  3. What's in my hotel room?
  4. What do I get within my board basis?
  5. Will I have a rep at my hotel?
  6. Can I book activities such as Kid’s Club at the hotel on my app?
  7. What do I do if I have a complaint whilst on holiday?
  8. What if I want to change my hotel or return flight whilst on holiday?