Frequently Asked Questions

How do I book assistance at the airport?

If you need assistance at the airport, you’ll need to let us know before you travel. You can book airport assistance online with us using our online check-in service

Once you’ve logged in, select the special requests option. Here, you’ll be able to give details of the assistance that you, or someone you’re travelling with will need. You can also let us know if you’ll then pass these details onto the assistance providers at the airport.

If you need to know more about online check in and you can’t find the information you on our website, give us a call on 0203 451 2690. If you’re having problems with checking in online within 7 days of travel, please contact us.* *Calls from UK landlines cost the standard rate but calls from mobiles may be higher. Check with your network provider.