Frequently Asked Questions

How do I cancel my experience booking?

If your experience reference number starts with EXC, please contact our Experiences team on +44 20 3467 9700 to cancel your booking.* If your reference number is made up of numbers only, you can cancel it yourself online using Manage My Booking, as long as the experience is more than 48 hours away.

If it’s less than 48 hours before your experience, you’ll need to contact us to cancel your booking.

Just so you know, you might need to pay a charge if you cancel your experience. The amount you’ll need to pay depends on the terms and conditions of the experience supplier. You’ll see cancellation charge information when you get to the shopping cart point of the booking process.

*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.