Frequently Asked Questions

How do I change the date of my experience?

If your reference number starts with EXC, please contact our Experiences team on +44 20 3467 9700 to change your booking.*

Just so you know, you might need to pay a charge if you change your experience. The amount you’ll need to pay depends on the terms and conditions of the experience supplier. You’ll see cancellation charge information when you get to the shopping cart point of the booking process.

If your experience booking reference is made up of numbers only, you’ll need to cancel it online in Manage My Booking. At this point, you’ll need to confirm you agree to any cancellation fees and make a new booking.

*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.