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  1. What is the Customer Account?

  2. How do I create a Customer Account?

  3. How do I update my personal details in the Customer Account?

  4. I haven't received an activation email, what do I do?

  5. I have forgotten my password, what do I do?

  6. I can't see all of my current holiday bookings in my account, what do I do?

  7. Why aren't my previous bookings showing in my account?

  8. Where can I find out more about holiday extras?

  9. Can I cancel or amend my holiday through the Customer Account?

  10. I want to unsubscribe from marketing emails, how do I do this?

  11. I booked my holiday in a Holiday Store; can I use the Customer Account?

  12. What if I don't want to use an account?

2) How do I create a Customer Account?

All bookings made will also auto-create an account - this is activated through an activation link that will come through to your email account used to make the booking. You can also create an account if you do not have a booking, or have bookings already made. 

To create your account all you need to do is enter your title, name, email address and a password onto the 'Create Account' page. You will find this page here

If you already have a holiday booked, to see your current bookings in your account you must use the same email address as you used to book the holiday.