Choose airports
  Accomodation Only

Destination List

Select a date

Search

  1. How do I leave feedback for you?

  2. My Holiday Rep was really helpful - how do I let you know?

  3. I had problems using my Travel Money Card whilst I was away - who do I contact?

  4. When will I get a reply to my complaint?

  5. I had an accident whilst on holiday, how do I report this?

  6. I need to send in photo & video evidence of my recent holiday, where do I send it?

  7. How do I make a complaint about my holiday?

  8. I'm getting an error message when I'm entering my booking details to complete an online form, why is this?

  9. Some of the pre-populated data when I'm completing an online form is wrong or out of date, how can I change it?

7) How do I make a complaint about my holiday?

We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.

If you have a complaint whilst on holiday with us, please ensure you inform your TUI representative, the accommodation management or airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.

To make a complaint, you can contact us by our online form. Please provide as much information as possible, including your booking reference and holiday dates where applicable.