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We're sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this.
If you have a complaint whilst on holiday with us, please ensure you inform your TUI representative, the accommodation management or airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.
To make a complaint, you can contact us. Please provide as much information as possible, including your booking reference and holiday dates where applicable.
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN
The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.
See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations.
See Travel Aware page - for travel advice from First Choice.
See travelhealthpro.org.uk - for current travel health news.
The advice can change so check regularly for updates.