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  1. How does it work?

  2. Can I pay off some of my balance in store?

  3. Is there a charge for paying by Direct Debit?

  4. Do I need to pay a deposit before setting this up?

  5. Is Direct Debit only for the lead passenger?

  6. What packages are eligible for Direct Debit payments?

  7. Is Direct Debit available on all First Choice holidays, even if the airline I'm flying with isn't TUI Airways?

  8. What types of holiday can I pay for with Direct Debit?

  9. How do I set up a Direct Debit?

  10. Can I choose the amount of instalments?

  11. Can I use Direct Debit if I book through your Contact Centre?

  12. Can I change the day the Direct Debit instalment is taken?

  13. When is the last Direct Debit payment due?

  14. I've booked my holiday in my local TUI Holiday Store. Why can't I pay via Direct Debit to spread the cost?

  15. I've finished paying my Direct Debits. I'm departing within 84 days and I want to add Premium Seats/Select Your Seat/Late check-out on to my booking. Why can't I pay by Direct Debit?

  16. Can I make any ad-hoc payments, even though I'm paying by Direct Debit?

  17. Is there a dedicated Contact Centre team for Direct Debit enquiries? What are their details?

  18. I can see you’re working with Experian. Why?

  19. I want to add Premium Seats/Select Your Seat/Late check-out on to my booking. What will happen to my Direct Debit?

  20. I've changed my bank, using a bank switching process. Do I need to do anything to make sure my holiday is paid for?

  21. What happens to my Direct Debit payments and refunds if I cancel my booking?

  22. I want to move my holiday to later in the year. What would happen to my Direct Debit payments?

  23. I've been asked by First Choice to change my holiday so I'm travelling sooner, but still outside of 84 days. What would happen to my Direct Debit payments?

  24. I want to change my holiday so I'm travelling sooner. What would happen to my Direct Debit payments?

  25. I've been asked by First Choice to move my holiday to later in the year. What would happen to my Direct Debit payments?

  26. I've been asked by First Choice to change my holiday so I'm travelling sooner, inside of 84 days. What would happen to my Direct Debit payments?

9) How do I set up a Direct Debit?

When you book your holiday, simply choose the 'Deposit and Direct Debit' option on the payment page. Once the deposit is paid, you'll be able to set up your Direct Debit on the confirmation page. You can also set this up in the 'Manage My Booking' portal on our website at least 182 days before departure, even if you didn't originally select this option on the payment page.