11) I am trying to reload my Travel Money Card but it keeps telling me it is an invalid number, what do I need to do?
Please ensure you are entering the 10 digit number located on the back of the card and not the long number on the front of the card. If you're still having trouble, please call our Customer Services team on 0203 1300 133. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.
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