12) I bought something from the TUI onboard shopping service but it's not working any more. Who do I contact?

If you bought something from the TUI in-flight shopping range and there’s a problem with it, please send it back to us at the following address:

After Travel Customer Support 
TUI UK
Wigmore House
Wigmore Lane
Luton 
LU2 9TN

We'll send you a replacement if we can, or otherwise, we'll refund the cost of the item.