6) I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund?

We're sorry that you didn't get the premium seats that you had booked and understand how disappointing this must have been. Sometimes, due to unforeseen circumstances or for health and safety reasons we may need to change the planned aircraft type. If you were notified of the aircraft change at the airport or in resort, our After Travel Support Team will be notified that you did not get your premium seats and will automatically process a refund for the supplement paid for that part of the journey. For example, if you received your premium seats one way then you will be refunded 50% of the supplement. We aim to process this refund within 28 days of your return travel date.