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At TUI Airways, we're really proud of our reputation for our on-time departures. In the unlikely event that your flight is delayed, we would like to apologies for the inconvenience this has caused. We work tirelessly to ensure you have the best holiday experience and we understand that a delayed flight is frustrating.
Under some circumstances, depending on how long you were delayed and what has caused the delay, you may be entitled to claim compensation under the EC261 / 2004 legislation.
To make a claim for EC261 compensation please apply directly to us, by completing our online form.
For more information on your rights relating to flight delays, please visit the Civil Aviation Authority (CAA) website.
Flights beginning with the Prefix BY
If your flight number begins with BY - for example BY123 - that means your your flight was operated by TUI. To make a flight delay claim please complete our online form.
We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.
Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN
The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.
See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations.
See Travel Aware page - for travel advice from First Choice.
See travelhealthpro.org.uk - for current travel health news.
The advice can change so check regularly for updates.