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  • Flight and airport experience
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  • Resort and hotel experience
  1. What do I do if my luggage is damaged?
  2. What do I do if something's missing from my luggage?
  3. What do I do if my luggage is lost or delayed?
  4. I didn't receive my Dreamliner experience, am I entitled to a refund?
  5. I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund?
  6. I was charged an excess baggage charge at the airport, am I entitled to a refund?
  7. Will I get a refund of my APD?
  8. I experienced a delayed flight, am I entitled to compensation?
  9. My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation?
  10. I've made a flight delay claim through a solicitor. What happens next?
  11. I bought something from the TUI onboard shopping service but it's not working any more. Who do I contact?
  12. I have completed the Delayed Flight online form - what happens now?
  13. How do I claim my flight delay compensation?

8) I experienced a delayed flight, am I entitled to compensation?