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  1. What do I do if my luggage is damaged?

  2. What do I do if something's missing from my luggage?

  3. What do I do if my luggage is lost or delayed?

  4. Why didn't I get the seats that I chose using Select Your Seat?

  5. I didn't receive my Dreamliner experience, am I entitled to a refund?

  6. I didn't receive my premium seats due to a change of aircraft, am I entitled to a refund?

  7. I was charged an excess baggage charge at the airport, am I entitled to a refund?

  8. Will I get a refund of my APD?

  9. I experienced a delayed flight, am I entitled to compensation?

  10. My holiday was booked through TUI, but my flight was operated by a non-TUI airline, how do I claim compensation?

  11. I've made a flight delay claim through a solicitor. What happens next?

  12. I bought something from the TUI onboard shopping service but it's not working any more. Who do I contact?

  13. I have completed the Delayed Flight online form - what happens now?

  14. How do I claim my flight delay compensation?

9) I experienced a delayed flight, am I entitled to compensation?

At TUI Airways, we're really proud of our reputation for our on-time departures. In the unlikely event that your flight is delayed, we would like to apologies for the inconvenience this has caused. We work tirelessly to ensure you have the best holiday experience and we understand that a delayed flight is frustrating.

Under some circumstances, depending on how long you were delayed and what has caused the delay, you may be entitled to claim compensation under the EC261 / 2004 legislation.

To make a claim for EC261 compensation please apply directly to us, by completing our online form.  

​For more information on your rights relating to flight delays, please visit the Civil Aviation Authority (CAA) website.

Flights beginning with the Prefix BY
If your flight number begins with BY - for example BY123 - that means your your flight was operated by TUI. To make a flight delay claim please complete our online form.