11) I'm not happy with the seats I've got - what can I do?
If you haven't bought a seating product - Select Your Seat, Seats with Extra Legroom, Seats with Extra Space or Premium - your seat will be automatically allocated when you check-in online. If you're unhappy with the seats we've given you, we may offer you the chance to change them for an extra charge. That said, seats are allocated on a first come, first served basis, so we recommend that you check in for your flight as soon as you can. If you're travelling with a child aged 2-12 and they are not sat next to you - in the same row, one row in front or behind, or across the aisle - this is a mistake and please contact us as soon as you can so we can change your seats.
If you've paid for a seating product - Select Your Seat, Seats with Extra Legroom, Seats with Extra Space or Premium - but you've chosen your seats at least 14 days before your holiday, we'll automatically allocate seats to you. If you're not happy with them, you can change them for no extra charge in the Flight Extras page, as long as there are other seats available.
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