Frequently Asked Questions

There are no additional charges if you pay by credit or debit card. Take a look at our payment page for more information.

You can redeem your card with us by selecting ‘gift card’ as the method of payment on the payment page. You’ll need to make sure your gift card has sufficient funds for the transaction. To pay your deposit, the card value needs to be equal to or greater than the deposit amount. Check out our gift card page to find out more.

It can take up to 48 hours for a reload to be credited to your account. If it’s still not showing after 48 hours, send us a chat on the website or app.

The minimum reload is £10.

You’ll need your gift card with you when you’re ready to book. To credit the gift card, just enter the serial number.

The value on your card will expire 24 months after the date it was first loaded.

Unfortunately, the card is treated as cash and so the balance can’t be refunded if lost, stolen or destroyed.

Unfortunately, we don’t accept gift card payments for experiences.

You can send us a chat on the website or app to speak to our team. Or give us a call on 0203 451 2690. If you’re a corporate customer, please get in touch with our Corporate Sales team on 01709 242064 or by emailing ukenquiries@svmcards.com.

Just head over to our gift card checker.

Looking for the perfect present for the picky travel lover? We offer gift cards that can be used towards all of our trips. Take a look at our gift cards page for more info.

We no longer sell holidays in retail shops. Everything’s booked online.

Yes, you can make payments on more than one card if your holiday is more than 12 weeks away. If it’s 12 weeks or less until you’re due to travel, please call us and we’ll be able to process the payments for you. The card holders must be present when you make the payment.

Like most holiday companies, we have flexible pricing. This means the cost of our holidays may go up or down.

Once you’ve booked your holiday, the amount you pay is frozen. So, if the cost goes down, you won’t get a refund on the difference. But, that also means that if prices go up, you won’t pay a penny more, either. Find out more in our agreement.

When you pay for your holiday depends on what you book, and the payment method you pick.

Take a look at our ways to pay page for more info.

The total holiday price depends on which type of trip you’re booking. When you book online with us, you’ll be able to see a breakdown of the price and what’s included as you go through the booking process. You’ll also be given the option to add extras to your booking, like reserved seats and extra luggage.

Just so you know, local charges at your destination, such as departure taxes, are not usually included in the price, so you’ll need to keep these in mind when deciding how much spending money to take.

To find out if you’ll need to pay departure tax for the destination you’re travelling to, take a look at our ‘Will I need to pay a departure tax?‘ question.

Check out our low deposits page for more info.

If you’ve got any questions or you can’t pay by the balance due date, please contact us ASAP.

Whether you booked online or on the First Choice app, the best way to pay your balance is using Manage My Booking. You’ll need your booking confirmation number, departure date and lead passenger surname – you’ll find them in the email we sent to you when you booked.

If you need to, you can also call 0203 451 2690 to speak to the team.

The amount you’ll need to pay when you book varies depending on the holiday you book, and the payment method you pick.

Take a look at our ways to pay page for more info.