BROWSE OUR FAQs
Booking your holiday
Changes and cancellations
Customer Welfare/Special Assistance - Suitability of your holiday
Customer Welfare/Special Assistance - general information
Groups and weddings
Paying for your holiday
Searching for a holiday
Travel and health requirements
Travelling with Children
Do you sell gift vouchers?
How much is the deposit I need to pay when I book my holiday?
How can I pay?
Can I delay the date my balance is due?
Where can I find out about Low Deposits?
What's included in the holiday price?
When do I need to pay the balance of my holiday?
Why has the price of my holiday gone down since I booked?
Can I pay for my holiday on more than one card?
Can I make payments towards my holiday in a shop if I've booked online?
Will there be a charge if I pay by credit card?
How do I add a holiday voucher to my booking?
How do I find out my Gift Card balance?
Who do I call if I have any questions about my gift card?
Can I use my Gift Card to book excursions online?
I have lost my gift card what do I do?
When does my Gift Card expire?
Do I need to have my Gift Card with me to redeem it?
What is the minimum reload on a gift card?
How long will it take for my gift card reload to show on my account?
Can I pay by gift card?
Do you offer a credit card?
I need help with my TUI Credit Card, who do I contact?