BROWSE OUR FAQs
I lost something on holiday - who do I contact?
I didn't receive my transfer either to or from the airport and had to pay for a taxi - how can I claim a refund?
I didn't receive the view I was expecting, am I entitled to a refund?
Why was there a child in a property that was shown as adults only?
I upgraded my room at the hotel but wasn't happy with the room, am I entitled to a refund?
I didn't receive the special request on my holiday, am I entitled to any money back?
I had a problem with the excursion I went on, am I entitled to a refund?
I booked an extra facility at my hotel but was unhappy, am I entitled to a refund?