Frequently Asked Questions

Depending on the airline you’re travelling with, you may be able to book specific seats based on medical conditions. We recommend contacting your airline to arrange this directly with them.

We’d recommend checking with the airline you’re flying with. Most will allow this but you’ll need to make sure you bring a doctor’s letter or evidence of your repeat prescription, too – especially if your medication is a liquid, as you’ll need to show this at security.

Diabetics

You can carry insulin and a pen injection device in your hand luggage but you’ll need to let your airline know about it when you check in. You’ll also need to show a doctor’s letter or approved diabetic card. It’s best you carry them with you even if you don’t think you’ll need them during the flight, just in case of delays.

This will depend on the airline you’re flying with. Give us a call on 0203 451 2690 before you book so we can check for you. If you’re not sure who you’re flying with, take a look at ‘Which airline am I flying with?‘

If you’ve already booked your holiday, you’ll still need to call us so we can check if this is possible for your booking.

It might not be possible to arrange oxygen for the flight or there may be a charge. Give us a call on 0203 451 2690 before you book so we can check for you. If you’re not sure who you’re flying with, take a look at ‘Which airline am I flying with?‘

If you’ve already booked your holiday, you’ll still need to call us so we can check if this is possible for your booking.

Different airines will have different policies. If you contact us on 0203 451 2690 before you book, we’ll check you can definitely take your medical supplies with you.

The assistance offered by crew can vary by airline. We would suggest checking with the airline your flights are booked with to check how their cabin crew can help onboard.

You’ll need to look out for assistance points, which are usually at the main entrances, in the car parks and connecting transport areas. Each airport will also have an assistance desk.

Or, if you’re okay until after check-in, you can make yourself known to the check-in staff and they’ll arrange assistance for you from there.

You might find it useful to look on the airport website before you travel to see the layout and how far it is between certain areas – this can help you decide on what kind of help and the amount that you’ll need.

Most of the time, you’ll be able to keep your own wheelchair until boarding. But this can depend on the airport and the wheelchair you’re taking. If you need to check in your wheelchair, the airport will give you one to use at the airport. They’ll also arrange for you to have assistance from check-in to the plane and, once you’ve landed, from the plane to the baggage hall, where you can collect your wheelchair.

Of course – just give us a call on 0203 451 2690 to let us know and we’ll arrange airport assistance for you.*

If you’re on a package holiday with us, we’ll also check that your hotel is suitable for you.

*Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Check with your network provider.

Most airlines will let you bring ashes onboard. We would suggest checking with them before you’re due to fly, though. Most will need you to carry them throughout the duration of the flight on your lap, and you’ll need to show the death certificate at check-in and customs.

Just to make you aware, customs may also want to inspect the ashes, so please be prepared for this. If you wish to carry ashes, we’ll need to add a note to your booking to make check-in staff aware. We also suggest letting your airline know in advance as well.