3) What's the Montreal Convention and how does it affect me?

The Montreal Convention is officially known as the Convention for the Unification of Certain Rules for International Carriage by Air (1999). It governs all air carriers and imposes limits on liability with regards to accidents, damages, delays or loss of property.

You'll find more information about the Montreal Convention in our booking conditions, under TUI Airways Flights Condition of Carriage and the section 'Liability for Damage'.