Frequently Asked Questions

Why did I get a Confirmation of Check-in document instead of a boarding pass when I checked in online?

With some airlines, if you’re flying to places such as the USA, Mexico, Jamaica, Cuba, Costa Rica or Thailand, you’ll get a confirmation of check-in document that you’ll need to print at home because of the different regulations for travelling to these countries or travelling with another airline.

If you’ve got a confirmation of check-in document, it means you’re checked in and your seat numbers and luggage are confirmed. However, you’ll still need to go to one of the airline bag drop desks when you get to the airport to swap this document for your actual boarding passes. You’ll need the boarding pass when you go through security.

We’d still suggest checking with your airline about their procedure for exchanging this document.