In line with the UK Government’s latest lockdown announcement, we will not be operating any holidays departing from England, Scotland, Wales and Northern Ireland up to and including 16 May, or any holidays departing from the Republic of Ireland (ROI) up to and including 30th April.
We will be contacting impacted customers directly, in departure date order, by 5th March to discuss their options, which will include amending to a later date with an incentive, receiving a refund credit note with an incentive or cancelling and receiving a full refund. Due to the high volume of customers that are impacted we kindly ask that you wait until you receive the email from us before getting in touch.
We know our customers are looking forward to their holidays, so to offer continued flexibility and reassurance, we have extended our free changes policy to the end of June. Those due to travel between 17 May and the end of June can change their booking to a later date fee-free through Manage My Booking.
We’d like to thank our customers for their continued patience and understanding.
We will be contacting impacted customers directly, in departure date order, by 5th March to discuss their options, which will include amending to a later date with an incentive, receiving a refund credit note with an incentive or cancelling and receiving a full refund. Due to the high volume of customers that are impacted we kindly ask that you wait until you receive the email from us before getting in touch.
We know our customers are looking forward to their holidays, so to offer continued flexibility and reassurance, we have extended our free changes policy to the end of June. Those due to travel between 17 May and the end of June can change their booking to a later date fee-free through Manage My Booking.
We’d like to thank our customers for their continued patience and understanding.
