Parked right on a white-sand beach, the Riu Cancun rolls out never-ending views over the Gulf of Mexico.
Just a 15-minute walk from the buzz of Cancun’s nightlife, this hotel is in a top spot for night owls. You’ll find two huge shopping centres right outside, as well.
This place racks up the numbers with four pools, four bars and five restaurants. It’s also 10 storeys high, so fantastic views are easy to come by.
TripAdvisor Traveller Rating
Based On 9919 reviews
- Official Rating
- Lifts: 4 in main building, 2 in annex building
Luxury holidays all over the world
- Stylish 4 and 5-star hotels
- Highly rated by you
- 20kg luggage allowance on Thomson Airways
- Family-friendly properties
- Adults-only hotels
All Inclusive - Here's what you get
Full Board meals and snacks.
Select alcoholic beverages and soft drinks - restrictions apply
Sports and Activities
All are included except where indicated.
Facilities ► View all
3 outdoor pools
Take your pick from the 3 outdoor pools. Surrounded by sun terraces, you can choose your ideal spot, pull up a sunbed, seek shade under a parasol and relax.
2 buffet restaurants
Offering a variety of local and international buffet dishes for breakfast, lunch and dinner. There's on-the-spot cooking stations where you’ll be able to watch dishes being prepared in front of you. Themed buffet evenings are held twice a week.
This open-air restaurant offers a buffet lunch, with a variety of snacks during the afternoon such as burgers and hot dogs. By night, visit the themed restaurant and try the great steakhouse buffet with lots of dishes to choose from. You'll need to make your reservation in advance.
Rooms ► View all
Double Room with Balcony
These fresh and contemporary double rooms have 2 queen-size beds and balcony or terrace for that extra bit of space outside. There’s a liquor dispenser with a range of spirits. And air-conditioning is available from May to October.
TripAdvisor Reviews Show more reviews »
Holiday of a lifetime!
You will not be disappointed! The waiting & entertainment staff are incredible! The food is delicious. The beach is like something from a magazine. It suits all ages and groups from foam parties to a kids club. It is extremely close to the centre- Walking distance. I recommend Coco Bongos, the Jungle Tour with speed boats & snorkelling. Book trips with the reps in the hotel and not your Thompson rep (cheaper). I cannot wait to return already!More
The best holiday!
We were at Riu Cancun 30th June for two weeks and it was one of the best holidays we have been on. I am going to write a review so it can help others. First the hotel and surroundings are stunning, the views are beautiful and the interior and rooms are really modern. We had no issues with any damp smell. If you leave a small tip and a note in your mini bar the person who fills it will give you extra of what you want. It was so clean and we seen no issues with cleanliness and the cleaners we seen regularly in the rooms and around the hotel. The floor was wet around the pool bar sometimes and the toilets but the cleaners were out almost all the time to clean and dry it so the hotel is at no way at fault for this. The pools - we tried all pools and enjoyed the one next to the activity pool best as we could take part if we wanted but chill too. The food - amazing. Breakfast has a massive choice and changed slightly each day. Lunch buffet was great and again had loads of choice and changed each day although there was always pizza pasta and chips which is good. Dinner was the best part, we tried the buffet, steakhouse and Italian. The buffet had themed nights but again always had the basics plus lots of other stuff including Mexican, meat and fish. We always tried different foods each day and could not fault anything we tried. The steakhouse was delicious and one of the best steaks I have had. There was a choice of sauces and the starters were great. The only tip I would give is if you want the meal there before 8pm go around 6.20pm and queue for a table. The Italian was just as good. The menu outside states the mains which include vegetable lasagna however for starter it is basically an Italian buffet which has pizza, pasta and risotto to name a few. This should be advertised as we weren't sure but the food was amazing. We liked the sports bar snacks including burgers and nachos with cheese especially after a night of drink. The cocktails were amazing and could be got in any of the bars, our favourite was mango tango. The staff here make the hotel. The entertainment staff are incredibly friendly and genuinely want to hear about you and your life. Omar who does the accents is hilarious and I think the hotel should use this talent more. Every one of the riu entertainment staff worked so hard from early in the morning to the shows at night then taking people to clubs. They are the heart of the hotel. The waiters, reception and servers are fantastic as well, so friendly and appreciative of any tip. The shows at night were great, we enjoyed the ideal couple show and the modern ones. Sometimes the hotel bring in dancers etc although I would say the Riu entertainment staff were just as amazing at dancing and getting the crowd involved. The pacha nightclub we went to a couple of nights and was a good laugh if you wanted to keep drinking. The one tiny negative we thought was that the hotel by the pool could have more toilets. Overall we had the best holiday, we got engaged in Cancun so it will now be special to us and we would 100% go back as soon as we can.More
Let me start by saying we will be back again! My boyfriend took me on this trip for my birthday. From start to finish this resort was incredible! Check in went smooth and once I told the check-in lady this trip was my birthday surprise from my boyfriend she upgrade our room! We had an awesome ocean view, a huge room and most of all a clean room! ***The only thing I didn't like about the room was, the toilet was separate from the sink and shower area with no vents.*** We added a candle, matches and hand sanitizer until we washed our hands a few steps away and problem solved. We ate at the buffet most of the time because it had a huge variety of foods. The food was delicious to say the least. We did try the steakhouse one night because my boyfriend loves a good steak! He thought the steak has amazing! I'm not a steak lover so I chose chicken I think lol... Whatever it was, it was good lol. The Gourmet restaurant wasn't too bad just not our type of eating. Other may love it. The ice cream was really, really good so it made up for what we didn't like about our meal. We booked through United Airlines and Diego was our tour rep to help us plan our stay and to make sure everything was going well. Diego knows how to make your stay enjoyable and memorable! So if you book through United and he is there, be sure to see him and plan your adventures! We seen so many things, places, and did actives that were incredible! So it has to comes to an end.... Checkout was totally smooth. I like the fact the resort had a scale to weight your luggage! One our suitcases was a little overweight before leaving but we were able to balance it out at the resort. Glad we didn't have that headache to deal with at the airport. We had about and hour or so left before our ride picked us up but we were still able to enjoy the resort and drink or eat or whatever until we were pickup. I would recommend this resort to anyone staying in Cancun!More
Great Family Vacation
My family and I travelled to the Riu Cancun the week of July 3-10-2017. After reading some of the reviews I was a little worried because we were traveling with a 8 and 11 year old boys but boy did they have fun. My husband and I had traveled to this resort 14 years ago for our honeymoon and we had such an amazing time that we wanted to try it with our boys. Yes I must say I agree with the reviews about the party pool being full of loud people but hey they are there to have fun. The one thing I did not like ( well we only stayed at the pool one day stayed at the quiet pool the remainder of our trip) was the fact that people were smoking in the pool and the people working there did not seem to care. The staff at the Riu Cancun were amazing so friendly and so pleasant to deal with. Our cleaning lady was so good, our room was always clean and fresh. The food was amazing my younger boy is so pick and let me tell you he ate everything. The resort was very busy but we never had to wait in line for anything!. I can honestly say I would return to this resort! Thank you Riu Cancun for making our family vacation a memorable one!More
I had the time of my life .... and I owe it all to ... Riu
First off the check in was so smooth quick and easy, also a waitress comes around to give you a refreshing cocktail The staff at the Riu Cancun could not do enough for you, it was all about the guests. The bar staff were very friendly and professional with their service and also remembering the drinks you like. If you are stuck on what to get one day ask the bar staff the type of drinks you like and they will make you something. The 24 sports bar was a life saver, nicely air conditioned, burgers, hot dogs and sandwiches at your disposal and obviously the drinks. The staff at the restaurants were very friendly and nice, the breakfast buffet restaurant Alvarez (im sure it was his name) sat me and my girlfriend at the same table and always brought our drinks to the table (he remembered the drinks we liked with our breakfast). The buffet restaurant has food to cater to everybody, I am a VERY fussy eater and there was something for me all the time. The steak restaurant was also lovely, one of the best steaks I have had There is always something to do at this hotel from just lazying around in the pool to getting involved with games, playing pool in the sports bar, watching sports in the sports bar and also ping pong. The entertainment staff were good putting on a show majority of the nights there... Shout out to Rey The room itself was lovely had a lovely view of the beach from the balcony, the fridge was stocked up every 2 days and towels, soap etc were changed daily. I cant find any faults with this hotel and staff, it was an amazing experience, topped off with me proposing to my now Fiance. The hospitality team made sure the room was nicely decorated before we got there. The beach was never crowded and always seemed clean, the hotel is right on the beach. I would definitely come back here, this was a 10 out of 10 experience and enjoyed my stay, I recommend this hotel to anyone who wants to go to CancunMore
Things To Do View all »
People who looked at this hotel also viewed...
Items marked with * incur extra charges which are payable locally