TRAVEL AWARE INFORMATION

Staying Safe and Healthy Abroad

The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel – for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.

See gov.uk/foreign-travel-advice – for FCDO travel advice about individual destinations.

Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about.

See Travel Aware page – for travel advice from First Choice.

See travelhealthpro.org.uk – for current travel health news.

The advice can change so check regularly for updates.

ALL TRAVEL ALERTS

UPDATED: MONDAY 24TH JUNE 2024 | 12:38

MANCHESTER POWER OUTAGE

We would like to apologise to everyone impacted by the power outage that took place at Manchester Airport on Sunday 23rd June.

We are pleased to confirm that every effort is being taken so customers can go their holiday as planned, and we have not cancelled any flights. Customers due to fly today have been contacted directly via text message and email about new flight departure times.

Although this situation is outside of our control, we’d like to apologise for the inconvenience caused and reassure customers that we are working closely with the Manchester Airport team.

The below flights will now operate on Monday 24th June.

  • TOM2708 to Kefalonia – Departure time 15:10
  • TOM2750 to Faro – Departure time 18:30
  • TOM 2770 to Dubrovnik – Departure time 13:30
  • TOM 2730 to Paphos (now TOM2774) – Departure time 15:40
  • TOM2774 to Larnaca – Departure time 17:35
  • TOM2776 to Tenerife – Departure time 15:00

We would also like to apologise to those customers who departed Manchester Airport without any bags, or had a leave the airport on arrival without their luggage.  Our team are doing everything they can to reunite passengers with their baggage and already flying bags to their intended destination

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UPDATED: SATURDAY 9TH SEPTEMBER 2023 | 16:25

MOROCCO EARTHQUAKE

Customers in Morocco

We are aware of and deeply saddened by the devastating earthquakes which took place last night about 70km Southwest of Marrakesh.

To reassure, our teams are currently working on the ground in resort and supporting customers where needed and in contact with local authorities and partners to continue to assess the situation.

Please follow instructions by your hoteliers and local authorities. If you need additional information or assistance, please contact your rep on the ground, our contact centre or speak to one of our customer support team using the 24/7 First Choice app.

We will keep you informed if new information becomes available.

Customers due to fly to Morocco

Any customers travelling to Morocco on Sunday 10th September will be proactively contacted. We can confirm that there has been no change in in the Foreign, Commonwealth & Development Office (FCDO) advice, customers remain in their hotels and flights are operating. We’ll closely monitor the situation and will keep customers informed of any relevant updates.

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UPDATED: TUESDAY 29TH AUGUST 2023 | 11:53

NATIONAL AIR TRAFFIC CONTROL DISTRUPTION

Customers due to go on holiday 28th August 

We understand how important holidays are to our customers, which is why we’re doing everything we can to keep operating as many flights as possible to and from the UK, despite the significant impact to all airlines following the National Air Traffic Control Services (NATS) issue.

 

It is therefore with deep regret that we have been given no choice but to cancel a small number of outgoing holidays due to the repercussions of the NATS system issues. These flights are listed below. Those customers impacted will be contacted by us directly to discuss their options, which include amending to an alternative holiday or getting a full refund.

 

Customers due to travel home from their holiday on 28th August

We would like to reassure customers currently on holiday and due to fly home that their flight will operate but may be subject to delay. We will continue to keep them updated directly via the TUI app and email.

Our priority remains communicating directly with our customers and making sure they are looked after during this unexpected disruption.

 

Customers due to travel on holiday on 29th August

We are expecting some delays to our programme and will be in touch with customers directly should travel plans change.  Customers travelling on Tuesday 29th August should travel to the airport as usual, unless contacted directly by TUI and told otherwise.

 

For customers travelling on a TUI package holiday but with an alternative airline, for example easyJet or British Airways, and have been advised their flight has been cancelled, our customer services team will be in contact directly to discuss options.

 

Monday 28th August – National Air Traffic Control Services system failure – cancelled flights:

TOM1100 – Belfast to Heraklion, Greece

TOM306 – Birmingham to Antalya

TOM 6154 – Cardiff to Bourga

TOM6160 – Cardiff to Tenerife South

TOM7128 – East Midlands to Tenerife South

TOM526 – Glasgow to Dalaman, Turkey

BY656 – Glasgow to Enfidha-Hammamet, Tunisia

BY590 – London Gatwick to Antalya

TOM 4146 – London Gatwick to Corfu

BY564 – London Gatwick to Dalaman, Turkey

TOM770 – London Gatwick to Hurghada

TOM4126 – London Gatwick to Las Palmas, Gran Canaria

TOM450 – Manchester to Hurghada

TOM2146 – Manchester to Lanzarote

TOM2106 – Manchester to Tenerife South

TOM1176 – Newcastle to Las Palmas, Gran Canaria

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UPDATED: WEDNESDAY 26TH JULY 2023 | 15:17

IMPORTANT INFORMATION FOR CUSTOMERS CURRENTLY STAYING IN THE NORTH OF RHODES

We’re continuing to closely monitor the wildfires in Rhodes which led to the evacuation of a number of hotels in the South of the island. For those customers holidaying in the North of Rhodes we want to reassure that hotels and resorts are fully operational and our teams are contactable should customers need anything.

The safety and well-being of our customers and teams remains our top priority and our reps are committed to supporting all our customers at this time as well as ensuring those not impacted have enjoyable holidays.

We are confident customers in the North of Rhodes will continue to have an enjoyable holiday. Our teams are of course there to support our customers anytime and they can contact us via the TUI App or phone +44 20 38 303 111 or Text 80247. We thank you for your understanding.

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UPDATED: MONDAY 24TH JULY 2023 | 15:38

IMPORTANT INFORMATION FOR THOSE TRAVELING TO CORFU

We’d like to reassure customers due to travel to Corfu that our hotels and resorts are currently operating normally following the containment of a wildfire in a small area in the North East.

Our teams will be on hand at your departure airport if you have any questions or concerns. Once you arrive in Corfu, you can contact us through the TUI App or by speaking to your local rep.

Customers due to travel to Corfu up to and including Sunday the 30th of July are able to amend their booking for free. If you booked directly with TUI, you can contact us on 0203 451 2688 or visit your local store. Please be aware that we are experiencing a high volume of queries at the moment. If you booked with a third party travel agent, please contact your agent directly to make your amend.

In addition, Marella Cruise will operate as planned in Corfu on Friday the 28th of July 2023.

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UPDATED: WEDNESDAY 26TH JULY 2023 | 1344

IMPORTANT INFORMATION FOR CUSTOMERS WHO HAVE RETURNED FROM RHODES

We appreciate the distress many customers have experienced evacuating their hotels as a result of the wildfires in Rhodes.  Our teams have done all they can to ensure your safe transition home.  Here’s some key information to note.

LUGGAGE

Our current priority is the safety of our customers and colleagues in Rhodes, however we realise that customers who had to evacuate hotels, may have returned to the UK having left some personal belongings behind. Our TUI customer team will be in contact in the coming days regarding getting those back to you.

In addition, we acknowledge that some customers luggage did not arrive home with them from Rhodes. We are sorry for this.  If that’s the case please complete a PIR (Property Irregularity Report) on arrival back in the UK/Ireland. Your luggage will be traced and returned to you as soon as possible through our usual lost luggage tracing procedures. We will do everything possible to ensure this happens as quickly as possible and thank you for your patience as we work to reunite you with your belongings.

CRISIS SUPPORT 

We appreciate how distressing and difficult this experience has been those who have been evacuated. If you have been affected by this incident and feel you’d like some expert support you can talk to somebody at the the Centre of Crisis Psychology.  This service can be accessed in the UK by phoning 0800 0053700 or if you are in Ireland or overseas by calling 0044 1756611511.

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UPDATED: WEDNESDAY 26TH JULY 2023 | 15:52

IMPORTANT INFORMATION FOR CUSTOMERS IN RHODES

We appreciate how distressing and difficult it is for anyone who has been evacuated from their hotel as a result of the wildfire in Rhodes.

We have already taken some guests safely home, and have more flight seats available, so please talk to your rep to share your details so they can register you for a flight home, if you wish to return early. Or call us on +44 204578098 and our team will assist.

In the meantime, we are working tirelessly in the background to support you as best we can. We’ve brought in extra TUI team members to Rhodes, they’re there to provide practical support and assistance wherever needed and are in and around your hotels.

If you are due to return home on 25th and 26th July, please note that your departure flights to the UK will operate as planned. Transport to the airport will be arranged by our resort teams, so please check your TUI app/SMS for your coach departure time. Our teams will also be relaying this information, should you not now be at your original hotel.

We strongly advise that you do not go to the airport unless it’s for your scheduled flight home or confirmation from a TUI team member you have a confirmed seat on an earlier flight.

We’re aware that some customers may have left passports behind at hotels. Passport Foreign Affairs have set up a dedicated helpdesk at Terminal 1, Rhodes International Airport. You don’t need an appointment to receive help, but you should attend only upon departure and not before. Foreign nationals who wish to contact the Help Desk can call the following numbers: +30 6985889650 / + 30 6983209611 or, in case of a special emergency you can use the following phone number/WhatsApp to contact the Help Desk: +306977960941

Please do keep on following the advice of the local authorities, keep talking to our reps and checking your phones and the TUI App for updates.

We do appreciate it’s an extremely challenging time and your safety and well-being is our number one priority.

 

Some helpful numbers

In case there is a life danger emergency, call Civil Protection on 112 or +30 2131331200

TUI Incident line (UK) – +44 204578098

TUI 24/7 Experience Centre – +44 20 38 303 111 or Text 80247

24/7 Irish number: +35319635304

Ministry of Tourism in Rhodes Help Desk – +30 2241044335, +30 2241044330, +30 2241044338

Ministry of Foreign Affairs – +30 210 368 1350 / +30 210 368 1259 / +30 210368 1730

24/7 British consular assistance – +4420 7008 5000

Irish Embassy in Greece – +30 2107 232 771

Honorary Consulate of Ireland in Rhodes – +30 2241075655

Department of Foreign Affairs HQ – +35314082527

 

IMPORTANT INFORMATION FOR CUSTOMERS WHO HAVE RETURNED FROM RHODES

We appreciate the distress many customers have experienced evacuating their hotels as a result of the wildfires in Rhodes.  Our teams have done all they can to ensure your safe transition home.  Here’s some key information to note.

 

LUGGAGE

Our current priority is the safety of our customers and colleagues in Rhodes, however we realise that customers who had to evacuate hotels, may have returned to the UK having left some personal belongings behind. Our TUI customer team will be in contact in the coming days regarding getting those back to you.

In addition, we’re sorry that some customers luggage did not arrive home with them from Rhodes. If that’s the case for you, please complete a PIR (Property Irregularity Report) on arrival back in the UK/Ireland. Your luggage will be traced and returned to you as soon as possible through our usual lost luggage tracing procedures. We will do everything possible to ensure this happens as quickly as possible and thank you for your patience as we work to reunite you with your belongings.

 

CRISIS SUPPORT

We appreciate how distressing and difficult this experience has been those who have been evacuated. If you have been affected by this incident and feel you’d like some expert support, you can talk to somebody at the Centre of Crisis Psychology. This service can be accessed in the UK by phoning 0800 0053700 or if you are in Ireland or overseas by calling 0044 1756611511.

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UPDATED: THURSDAY 27TH JULY 2023 | 18:35

IMPORTANT INFORMATION FOR CUSTOMERS DUE TO TRAVEL TO RHODES

We’re continuing to closely monitor the wildfires in Rhodes which led to the evacuation of a number of hotels in the South of the island and have made some changes to our holiday programme in the coming days. We appreciate that anyone travelling to Rhodes in the near future may be concerned about their holiday, and we want to keep you updated on our plans and will be in direct contact with customers if anything changes.

We will not be operating all outbound flights to Rhodes up to and including Friday 28th July.

NORTHERN RHODES

For those travelling to the North of Rhodes from Saturday 29 July, we want to reassure that hotels and resorts are fully operational and our team of TUI reps are offering their usual service. There will also be an excursion programme on offer for our customers who would like to explore.

We are however offering fee free amends to another holiday that’s available or the option to cancel for a full refund for those customers due to travel up to and including 30th July for all areas of Rhodes including the North of Rhodes.

We are still operating flights from Rhodes back to UK & Ireland as scheduled.

All flight-only customers due to travel on these impacted flights will receive full refunds, and package holiday customers will have the option to amend or cancel with a full refund. Refunds will be processed within 14 days of the booking being cancelled.

SOUTHERN RHODES

We are constantly reviewing the situation in Rhodes and whilst a number of hotels in the South are open, TUI are offering customers travelling to a hotel in the south of the island the option to amend fee free or cancel with a full refund up to and including 11th August. Customers travelling to hotels in the South of the island between the 12th and 21st August can amend fee free.

That said, please be assured that we’ll contact you directly as soon as possible if your hotel will not be operational. This includes customers who’ve booked a TUI package holiday which includes a non-TUI flight e.g. easyJet. Alternatively you can contact us by calling one of our friendly team on 0203 451 2688 or pop into one of our TUI stores.

The safety and well-being of our customers and teams remains our top priority. The Foreign Office have set up a helpline on they can be contacted on +30 210 368 1730. For 24/7 British consular assistance, call +4420 7008 5000

AREAS IN THE SOUTH OF RHODES:
Kiotari
Plimmiri
Lindos
Vlicha
Gennadi
Lardos
Pefkos

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UPDATED: WEDNESDAY 1ST MARCH 2023 | 15:53

TURKEY EARTHQUAKES

We’re aware of the three recent earthquakes in Turkey the cities of Gaziantep, Kahramanmaras and the tremor that occurred near to the city of Antakya and the Syria border – all three earthquakes happened in the southeast of Turkey approximately 800km away from the resort of Antalya.

Our thoughts remain with those affected by the devastating events in Turkey and TUI is supporting humanitarian initiatives in the country, as are the majority of our hoteliers.

The hotels which were not in operation during the winter season have been opened specifically for this emergency aid whilst closed to customers.

For customers with holidays booked to Turkey, we can confirm these are currently operating as planned.

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UPDATED: TUESDAY 27TH SEPTEMBER 2022 | 13:14

CORONAVIRUS INFORMATION

Here, you’ll find info on what you need to do to comply with the entry requirements for the country you’re travelling to.

UPDATED: FRIDAY 9TH SEPTEMBER 2022 | 11:03

BREXIT GUIDANCE

See details