Cookie Notice

TUI UK Limited (referred to in this Notice as “we” or “us”), part of the TUI Group uses cookies and similar technologies (together “cookies”). Cookies are small data files uploaded on your device when you visit a website or mobile app. Cookies allow a website or a mobile app to collect and store a range of data on your devices. Some cookies are essential, while others allow us to enhance your experience, personalise content and adverts across your devices, and provide insights into how our website and mobile apps are being used.

We use Session Cookies which will automatically expire at the end of your browser session on our website and mobile apps. These are generally used for security purposes or to facilitate your use of our website or mobile apps. For example, we use session cookies to analyse the traffic on our website but also to remember the content of your online shopping basket.

We may also use Persistent Cookies which will be stored for a longer period depending on the nature of their purpose. For example, persistent cookies are used to remember your preferences and choices when you use our website or for targeted advertising purposes.

We use Server-to-server tracking by generating and storing a unique identifier when you click a tracking link or are shown an advertisement. When you later make an action such as a website visit or a purchase, the unique identifier is matched. This allows us to monitor the effectiveness of our advertisement.

We might also use techniques such as pixels, which we don’t refer to as cookies because they don’t store information on your device. A pixel is an electronic file embedded into an email which allows us to see if the message was delivered, if and when you read it, and what you clicked on. We sometimes place these in marketing emails and newsletters. We use similar technology to get the same information about push notifications we send you, too.

Essential cookies enable core functionality such as the online shopping basket. Our website and mobile apps cannot
function properly without these cookies. Therefore, we don’t request your permission to use essential
cookies.

We also use essential cookies for security, network management, accessibility and to help webpage to load quickly. They
help us to keep track of what you are booking as you move through each stage of the booking process. Without them the
online booking process cannot take place.

The following essential cookies are placed on your device.

Name Provider Description Expiry Period
AMCV_#@AdobeOrg Adobe – Visitor API Cookie associated with the Adobe Marketing Cloud. Contains a unique visitor identifier for a site
visitor on a particular device/browser. All browsing behaviour collected in Adobe is associated to this
cookie value.
2 years
AMCVS_####@AdobeOrg Adobe – Visitor API Cookie associated with the Adobe Marketing Cloud which serves as a flag indicating that the session has
been initialized.
Session
gpv_pn Adobe Analytics Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an
Adobe variable.
30 minutes
gpv_pn2 Adobe Analytics Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an
Adobe variable.
30 minutes
s_cc Adobe Analytics Cookie used to determine if JavaScript is enabled in the browser. Session
s_comp_click Adobe Analytics Cookie used to track what components users click on on our sites. 10 seconds
s_depth Adobe Analytics Cookie used to capture how many pages are viewed in a session which is passed to Adobe Analytics. 2 years
s_depth_vis Adobe Analytics Cookie used to capture how many pages a visitor has viewed which is passed to Adobe. 30 minutes
s_fid Adobe Analytics Cookie associated with the Adobe Analytics. Is a fallback unique visitor ID used when the s_vi or AMCV
cookies are not present.
2 years
s_lv Adobe Analytics Adobe Analytics used to identify the time (in days) between two visits. 3 years
s_lv_s Adobe Analytics Cookie used to store the time of a visitors last visit to the website. 1 month
s_nr Adobe Analytics Cookie used to store the date of visit and whether they are new or returning. 1 month
s_ptc Adobe Analytics Cookie is set as part of the Adobe performance timing plugin. Is used to capture page load speed
statistics on our site.
Session
s_vi Adobe Analytics Cookie associated with the Adobe Marketing Cloud containing an anonymous visitor identifier for a site
visitor on a particular device/browser.
2 years
ttc Adobe Analytics Cookie associated with the Adbe Analytics getTimeToComplete plugin. Used to understand how quickly our
checkout process is completed.
Session
ev_sync_dd Adobe Analytics – Everestech Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when
visiting our site.
1 month
everest_g_v2 Adobe Analytics – Everestech Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when
visiting our site.
2 years
everest_session_v2 Adobe Analytics – Everestech Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when
visiting our site.
Session
check Adobe Target Confirms whether the browser supports cookies. Session
mbox Adobe Target Cookie associated with Adobe Target. Stores multiple values to control how your visitors experience
Adobe Target activities on the site.
2 years
mboxEdgeCluster Adobe Target Keeps track of the currently used Adobe Target edge server. 30 minutes
tntPQRY Adobe Target Used to pass custom data such as search behaviour to Adobe Target which is used for mechandising. Only
use for personalisation purposes if opted in to personalisation.
30 minutes
demdex Adobe Visitor API Cookie associated with the Adobe Marketing Cloud. The demdex cookie is set in the third-party,
demdex.net domain in the browser. Allows the Adobe Visitor Service to identify a site visitor across our
domains.
6 months
dpm Adobe Visitor API Cookie associated with the Adobe Marketing Cloud. DPM is an abbreviation for Data Provider Match . It
tells internal Adobe systems that a call from Audience Manager or the ID service is passing in customer
data for synchronization or requesting an ID. On our site this is used for ID generation.
6 months
ak_bmsc Akamai Akamai bot manager. Session
akavpau_VP Akamai Used as part of our Akamai CDN to make sure visitors can reliably access the site across periods of high
demand.
Session
bm_mi Akamai Akamai Bot Manager Security Cookie. Session
bm_sz Akamai Akamai bot manager. Used for fraud prevention. Session
PIM-SESSION-ID Akamai Cookie used for Akamai Page Integrity Manager, a solution used to monitor the integrity of assets loaded
on our site.
Session
AWSALB Amazon Web Services Register which server cluster is serving visitors to our site. Is used for load balancing in order to
maintain site performance.
7 days
AWSALBCORS Amazon Web Services Register which server cluster is serving visitors to our site. Is used for load balancing in order to
maintain site performance.
7 days
da_lid Decibel Insight These cookies are used to collect information about how people use the website. This allows us to make
sure the website is meeting your needs, and help us understand what we could improve.
1 year
da_sid Decibel Insight These cookies are used to collect information about how people use the website. This allows us to make
sure the website is meeting your needs, and help us understand what we could improve. This is the
decibel session ID.
Session
dtCookie Dynatrace Primary cookie for Dynatrace site monitoring. Session
dtLatC Dynatrace Cookie used for site monitoring. Stores the server ID. Session
dtPC Dynatrace Cookie used for site monitoring. Stores the server ID. Session
dtrckSession Dynatrace Cookie used for site monitoring. Session
dtSa Dynatrace Cookie used for site monitoring. Session
rxVisitor Dynatrace Cookie used for site monitoring. Stores the visitor ID. Session
rxvt Dynatrace Cookie used for site monitoring. Stores the timestamp. Session
TUI_ENSIGHTEN_PRIVACY_BANNER_VIEWED Ensighten Privacy Captures when the Cookie Consent Manage Preferences modal is shown. Dropped as part of our legacy cookie
consent solution.
1 year
TUI_ENSIGHTEN_PRIVACY_Experience Ensighten Privacy Captures the variant of the cookie consent that is being viewed. Dropped as part of our legacy cookie
consent solution.
1 year
TUI_ENSIGHTEN_PRIVACY_MODAL_VIEWED Ensighten Privacy Captures when the Cookie Consent ‘We value your privacy’ modal is shown. Dropped as part of our legacy
cookie consent solution.
1 year
TUI_ENSIGHTEN_PRIVACY_Targeting_and_Advertising Ensighten Privacy Captures whether the Targeting and Advertising category has been opted into. Dropped as part of our
legacy cookie consent solution.
1 year
TUI_ENSIGHTEN_PRIVACY_Personalisation Ensighten Privacy Captures whether the Personalisation category has been opted into. Dropped as part of our legacy cookie
consent solution.
1 year
vvct Eptica Live Chat This is the visit cookie for Live Chat. 30 minutes
aeids First Choice This maintains the status of the abandonment email to send to the customer. 30 days
ap_ctb_count First Choice This tracks the number of holidays which are unavailable to book online that are viewed by a customer in a day. 1 day
hhdata First Choice Anonymous identification of a user on the site, to facilitate their progression through the booking journey from search to booking. This is used to link the customers searches, holidays viewed and choices they make as they progress through the booking journey. 2 years
SearchComponent_IsFirstTimeUser First Choice Used to determine first time users in order to display guidance on using the website 360 days
Set First Choice A default value stored to identify when an Account ID was unable to be created. Session
UpdateResults_IsFirstTimeUser First Choice Used to determine first time users in order to display guidance on using the website. 360 days
urlRef First Choice Used to distinguish genuine customer redirects to the accommodation landing pages. Session
X-Source First Choice Used to distinguish which version of the site the user is shown. 14 days
__utma Google Analytics Used to distinguish users and sessions. The cookie is created when the javascript library executes and
no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
2 years
_ga and _ga_R1P4W35ZRQ Google Analytics Used to distinguish visitors. 2 years
_gac_ Google Analytics Contains campaign related information for the user. If you have linked your Google Analytics and Google
Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.
90 days
_gat_tui2 Google Analytics Used to limited request rate. Used for the Google Analytics tracker tui2. 1 minute
_gat_tuinew Google Analytics Used to limited request rate. Used for the Google Analytics tracker tuinew. 1 minute
_gid Google Analytics Used to distinguish visitors. 24 hours
_ga2 Google Analytics/TUI Replicates the behaviour of the _ga cookie but is set from our server. 2 years
lhnContact Live Help Now Required to operate the Live Chat function on the website 2 years
lhnJWT Live Help Now Required to operate the Live Chat function on the website 1 day
lhnRefresh Live Help Now Required to operate the Live Chat function on the website 7 days
_omappvp Optin Monster Used alongside the Uniqodo solution. Used by the lead generation platform OptinMonster to determine if
the visitor is returning and has visited the website before.
11 years
_omappvs Optin Monster Used alongside Uniqodo solution. Used by the lead generation platform OptinMonster to determine if the
visitor is returning and has visited the website before.
11 years
omSeen-i8uit3mw9zvaaypdcnnv Optin Monster Used alongside Uniqodo solution to show modal windows on the site. 25 days
QSI_HistorySession Qualtrics A session cookie that stores what pages a visitor has visited for the current session. Session
QSI_SI_XXX_intercept Qualtrics Cookie used to prevent repeated display of our customer surveys. Up to 90 days
QST Qualtrics Enables us to record that a survey response has been subitted and prevent the user from taking a survey
again.
6 months
CONSENTMGR Tealium Saves preferences from the Tealium Consent Tool. 1 year
utag_main Tealium Tealium cookie that provides the Tag Manager functionalities 1 year
ab_####_V# TUI Used for A/B tests and are in the format ab_####_v# or ab_####. Used to trial out new experiences on our
site.
2 months
consent TUI Saves whether you have interacted with the cookie policy or not. 3 years
YXX-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX TUI Used for session externalisation 30 minutes
JSESSIONID_* TUI / CLOUD IQ Stores the data for the session. Session
_uqd_acc_code Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Stores hotel
accommodation codes.
30 days
_uqd_code Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Removed before
expiration if code is redeemed.
Session
_uqd_cvs Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Used to unlock
visual experience/promotion.
30 days
_uqd_emb_[a-z0-9]{8} Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Removed also when
promotion is expired.
30 days
_uqd_emb_[a-z0-9]{8} Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Used to present
reminders as a pop-up.
Removed immediately after pop-up triggers
_uqd_o_id Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Used to store an
order ID for an embeddable discount code.
30 days
_uqd_param Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Autofil promotional
code
Session
_uqd_sctk Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Unlock scheduled
promotion in the interface
30 days
_uqd_st_pn Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Used only when
users browser does not have localStorage. Stores validation key from previous validation.
1 hour
_uqd_tr_uid Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. This cookie is
renewed every time once the user receives an identifier from Uniqodo API. This cookie is used for
tracking purpose of user requests.
30 days
_uqd_trigger Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Trigger code which
belongs for last validated unique promotional code promotion.
30 days
_uqd_ue Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Non-uniqodo
identifier cookie stored in base64 format
30 days
_uqd_val_key Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Validation Key is
used to track code usage (redemption) against code validation – also helps protection of the code usage.
30 days
_uqd_validated Uniqodo Cookie associated to our promo code solution. Valid promotional code which has been validated last. 30 days
uqd-c-dest Uniqodo Cookie associated to our promo code solution, allowing us to provide code discounts. Stores destination
codes.
30 days

Non-essential cookies help us make your experience better, improve the performance of our website and mobile apps and deliver relevant online, customer tailored advertising. They won’t be placed on your device or collect any of your information unless you give your permission to do so. Some non-essential cookies are placed by us and some by third parties.

Personalisation Cookies to improve the way our website and mobile app work and to provide you with enhanced, more personal features.

These cookies improve the way our website and mobile apps work and provide you with enhanced, more personal features. For example, they collect data on how you use our website and help us assess and improve the way it works. They also help us to remember your preferences, recent searches, and shortlisted holidays, to make it easy for you to return to the previous search.

The following personalisation cookies are placed on your device.

Name Provider Description Expiry Period
mt.v Kibo Tracks visitors across the site to provide analytics for Kibo Personalization experiences and tracks products viewed, carted and purchased. 5 years
_taggstar_ses Taggstar Stores the session ID for Taggstar solution. 30 minutes
_taggstar_vid Taggstar Stores a visitor ID for Taggstar solution. 90 days

Targeting & Advertising Cookies to deliver relevant online advertising and to measure the effectiveness of our marketing communications, including online advertising

These cookies help us to deliver relevant online advertising and to measure the effectiveness of our marketing communications. They collect data about your online behaviour, IP address, the website you arrived from, information about your purchase history or the content of your shopping basket, so that we can try to predict what other products, services, and information you might be most interested in. For example, to suggest flights from your nearest airport, holidays in destinations you have shown interest in or products you might like. They also tell us if you have seen a specific advert, how long it has been since you saw it and control the number of times you are shown an advert. They also tell us if you have opened a marketing email that we sent you.

By not accepting these cookies, you may continue to see adverts on our website, mobile apps and on other organisations’ websites. The adverts you see will not be personalised or based on information from your past online behaviour, purchase history or the content of your shopping basket.

We use Server-to-server tracking by generating and storing a unique identifier when you click a tracking link or are shown an advertisement. When you later makes an action such as a website visit or a purchase, the unique identifier is matched. This allows us to monitor the effectiveness of our advertisement.

 

The following data points are shared with our partners Facebook and Google via server-to-server tracking to improve our marketing tracking and capabilities:

Key Type: Key Name Description
Email: em An email address, in lowercase. Example: joe@eg.com
Phone: ph A phone number. Include only digits with country code, area code, and number. Remove symbols, letters, and any leading zeros. In addition, always include the country code as part of the customer phone number, even if all of the data is from the same country, as the country code is used for matching. For example, the number 1 must always precede a phone number for the United States. Example: 16505551212
Last Name: ln A last name in lowercase. Example: smith.
First Name: fn A first name in lowercase. Example: joe.
Client IP address: client_ip_addre ss The IP address of the browser corresponding to the event (HTTP headers)
Client user agent: client_user_agent The user agent for the browser corresponding to the event. Note: This information is automatically added to events sent through the browser/pixel, but must be manually configured to events sent through server
Click ID: fbc The Facebook click ID value stored in the _fbc browser cookie under your domain. See Managing fbc and fbp Parameters for how to get this value, or generate this value from a fbclid query parameter.
Browser ID: fbp The Facebook browser ID value stored in the _fbp browser cookie under your domain. See Managing fbc and fbp Parameters for how to get this value.

 

The following targeting & advertising cookies are placed on your device by us or a third party.

Name Provider Description Expiry Period
_uetmsclkid Bing Used for Universal Event Tracking for tracking conversions. Bing Ads automatically adds a unique click ID to the landing page URL after a user clicks on an ad. The UET tag sets this first party cookie to capture the click ID from the URL. This allows for conversion events to be tied to the ad click. 90 days
_uetsid Bing Cookie associated with Microsoft Bing, used to gather anonymous information on how visitors are using our websites. 4 days
_uetvid Bing Cookie associated with Microsoft Bing Ads. It is a tracking cookie that allows us to engage with a user that has previously visited our website. 16 days
MUID Bing Used by Microsoft advertising to anonymously identify user sessions to help us measure the effectiveness of our marketing campaigns. ~25 months
_fbc Facebook Contains the click ID to be used to track back Facebook Pixel events to the Facebook click. It is only set when a user lands on the site with a fbclid in the URL. 90 days
_fbp Facebook Tracks the visitor across devices and marketing channels. Used by Facebook to deliver a series of advertising products such as real time bidding from third parties. It holds the unique ID of the user. 90 days
fr Facebook Facebook ad statistics cookie 90 days
__ar_v4 Google – DoubleClick Used by DoubleClick to place advertisements that point to our website in Google search results. This cookies is used to track conversion rates for these ads. 30 days
IDE Google – DoubleClick Used by DoubleClick for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to the site. 390 days
_gcl_au Google Ads Google Ads – this collects information about ad clicks into a first party cookie. 90 days
_gcl_aw Google Ads Google Ads – this collects information about ad clicks into a first party cookie. 90 days
_gcl_dc Google Ads Google Ads – this collects information about ad clicks into a first party cookie. 90 days
IR_10316 Impact This is a current session cookie. The activity is updated everytime the page loads. This is as part of UTT API implementation for tracking web events. Session
IR_gbd Impact This is the base domain cookie, set on host site. This is under the part of UTT tracking of web events. Session
IR_PI Impact Impact radius tracking is set on advertisers page and drops cookies when the user clicks on banner/ad. These are first party cookie’s which are set on advertisers domain. This part of UTT javascript functions and works based on unique identifier UUID keys. 2 years
irclickid Impact Used for affiliate trafficking so we are able to match the booking back to the correct referring affiliate partner. For example, this is necessary to award any cashback payments the customer may be eligible for. 1 month
_mibhv Movable Ink Behaviour tracking cookie, this will track web behaviour data which in turn we use to target customers with content. The expiration of this is 2 years minus 1 day. 2 years minus 1 day
_micpn Movable Ink Conversion tracking cookie, this will track conversion data which in turn can be used to target/suppress customer content. ~24 hours / 4 days from email / web page click
bito Ozone Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers. 1 year
bitoIsSecure Ozone Used to present relevant content and advertisements. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. 1 year
__qca Quantcast Used for collecting analytics data. 1 year
rsa Raptor Cookie for tracking user behaviour. 1 year
rsaSession Raptor Cookie for tracking user behavior; Set on the customer domain 30 minutes
15909rsaSession Raptor Cookie for tracking user behavior; Set on the customer domain 30 minutes
rsaRuid Raptor Cookie for tracking user behavior; Set on the customer domain 1 year
TapAd_DID Tapad Provides technology to track users across devices to enhance targeting capabilities 60 days
TapAd_TS Tapad Provides technology to track users across devices to enhance targeting capabilities 60 days
eid TUI Stores an ID which allows us to identify visitors so we can send more relevant email communications and browser push notifications. 730 days
msclkid TUI Used to identify users that have interacted with a Microsoft campaign. 90 days
timingTagFired TUI This is a session cookie used to more accurately identify users that have interacted with our website. Session

You can manage non-essential cookies and change your preferences at any time in Manage Cookie Preferences in the website footer. You can adjust the available sliders to ‘On’ or ‘Off’, then click ‘Save and Close’. You may need to refresh your page for your settings to take effect.

Alternatively, you can use your browser settings to accept or reject new cookies and to delete existing persistent cookies. You can also set your browser to notify you each time new cookies are placed on your  device. You can find more detailed information about how you can manage cookies at the All About Cookies and Your Online Choices websites.

You can find out how to manage cookies on popular browsers:

If you choose to disable some or all cookies, you may not be able to make full use of our website or mobile apps as it may disable some of our essential cookies. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.

We use Google Consent Mode on our websites. This means if you choose not to consent to cookies when you visit our sites, we’ll process your data in a way that complies with your privacy preferences and GDPR. Consent Mode still enables us to measure how you interact with our site, but at an aggregated rather than individual level – by collecting functional data like the time of day, for example.

Google Analytics

Google Analytics helps us to understand how you interact with our website by collecting and reporting information anonymously. We use Google Analytics to help us analyse the information collected. It also reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit:  http://tools.google.com/dlpage/gaoptout.

This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Cookie Notice changes.

Learn more about who we are, how we process your personal data and how you can contact us in our Privacy Notice

Last update: February 2021