Cookie Notice

TUI UK Limited (referred to in this Notice as “we” or “us”), part of the TUI Group uses cookies and similar technologies (together "cookies"). Cookies are small data files uploaded on your device when you visit a website or mobile app. Cookies allow a website or a mobile app to collect and store a range of data on your devices. Some cookies are essential, while others allow us to enhance your experience, personalise content and adverts across your devices, and provide insights into how our website and mobile apps are being used.

We use Session Cookies which will automatically expire at the end of your browser session on our website and mobile apps. These are generally used for security purposes or to facilitate your use of our website or mobile apps. For example, we use session cookies to analyse the traffic on our website but also to remember the content of your online shopping basket.

We may also use Persistent Cookies which will be stored for a longer period depending on the nature of their purpose. For example, persistent cookies are used to remember your preferences and choices when you use our website or for targeted advertising purposes.

 

Essential cookies enable core functionality such as the online shopping basket. Our website and mobile apps cannot function properly without these cookies. Therefore, we don’t request your permission to use essential cookies.

We also use essential cookies for security, network management, accessibility and to help webpage to load quickly. They help us to keep track of what you are booking as you move through each stage of the booking process. Without them the online booking process cannot take place.

The following essential cookies are placed on your device.
 

Name	Provider	Description	Expiry Period
AMCV_#@AdobeOrg	Adobe - Visitor API	Cookie associated with the Adobe Marketing Cloud. Contains a unique visitor identifier for a site visitor on a particular device/browser. All browsing behaviour collected in Adobe is associated to this cookie value.	2 years
AMCVS_####@AdobeOrg	Adobe - Visitor API	Cookie associated with the Adobe Marketing Cloud which serves as a flag indicating that the session has been initialized.	Session
gpv_pn	Adobe Analytics	Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable.	30 minutes
gpv_pn2	Adobe Analytics	Cookie associated with the Adobe Analytics Get Previous Value plugin. Is used to return value held in an Adobe variable.	30 minutes
s_cc	Adobe Analytics	Cookie used to determine if JavaScript is enabled in the browser.	Session
s_comp_click	Adobe Analytics	Cookie used to track what components users click on on our sites.	10 seconds
s_depth	Adobe Analytics	Cookie used to capture how many pages are viewed in a session which is passed to Adobe Analytics.	2 years
s_depth_vis	Adobe Analytics	Cookie used to capture how many pages a visitor has viewed which is passed to Adobe.	30 minutes
s_fid	Adobe Analytics	Cookie associated with the Adobe Analytics. Is a fallback unique visitor ID used when the s_vi or AMCV cookies are not present.	2 years
s_lv	Adobe Analytics	Adobe Analytics used to identify the time (in days) between two visits.	3 years
s_lv_s	Adobe Analytics	Cookie used to store the time of a visitors last visit to the website.	1 month
s_nr	Adobe Analytics	Cookie used to store the date of visit and whether they are new or returning.	1 month
s_ptc	Adobe Analytics	Cookie is set as part of the Adobe performance timing plugin. Is used to capture page load speed statistics on our site.	Session
s_vi	Adobe Analytics	Cookie associated with the Adobe Marketing Cloud containing an anonymous visitor identifier for a site visitor on a particular device/browser.	2 years
ttc	Adobe Analytics	Cookie associated with the Adbe Analytics getTimeToComplete plugin. Used to understand how quickly our checkout process is completed.	Session
ev_sync_dd	Adobe Analytics - Everestech	Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site.	1 month
everest_g_v2	Adobe Analytics - Everestech	Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site.	2 years
everest_session_v2	Adobe Analytics - Everestech	Cookie associated with the Adobe Marketing Cloud. This cookie synchronises a visitors unique ID when visiting our site.	Session
check	Adobe Target	Confirms whether the browser supports cookies.	Session
mbox	Adobe Target	Cookie associated with Adobe Target. Stores multiple values to control how your visitors experience Adobe Target activities on the site.	2 years
mboxEdgeCluster	Adobe Target	Keeps track of the currently used Adobe Target edge server.	30 minutes
tntPQRY	Adobe Target	Used to pass custom data such as search behaviour to Adobe Target which is used for mechandising. Only use for personalisation purposes if opted in to personalisation.	30 minutes
demdex	Adobe Visitor API	Cookie associated with the Adobe Marketing Cloud. The demdex cookie is set in the third-party, demdex.net domain in the browser. Allows the Adobe Visitor Service to identify a site visitor across our domains.	6 months
dpm	Adobe Visitor API	Cookie associated with the Adobe Marketing Cloud. DPM is an abbreviation for Data Provider Match . It tells internal Adobe systems that a call from Audience Manager or the ID service is passing in customer data for synchronization or requesting an ID. On our site this is used for ID generation.	6 months
ak_bmsc	Akamai	Akamai bot manager.	Session
akavpau_VP	Akamai	Used as part of our Akamai CDN to make sure visitors can reliably access the site across periods of high demand.	Session
bm_mi	Akamai	Akamai Bot Manager Security Cookie.	Session
bm_sz	Akamai	Akamai bot manager. Used for fraud prevention.	Session
PIM-SESSION-ID	Akamai	Cookie used for Akamai Page Integrity Manager, a solution used to monitor the integrity of assets loaded on our site.	Session
AWSALB	Amazon Web Services	Register which server cluster is serving visitors to our site. Is used for load balancing in order to maintain site performance.	7 days
AWSALBCORS	Amazon Web Services	Register which server cluster is serving visitors to our site. Is used for load balancing in order to maintain site performance.	7 days
da_lid	Decibel Insight	These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve.	1 year
da_sid	Decibel Insight	These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve. This is the decibel session ID.	Session
dtCookie	Dynatrace	Primary cookie for Dynatrace site monitoring.	Session
dtLatC	Dynatrace	Cookie used for site monitoring. Stores the server ID.	Session
dtPC	Dynatrace	Cookie used for site monitoring. Stores the server ID.	Session
dtrckSession	Dynatrace	Cookie used for site monitoring.	Session
dtSa	Dynatrace	Cookie used for site monitoring.	Session
rxVisitor	Dynatrace	Cookie used for site monitoring. Stores the visitor ID.	Session
rxvt	Dynatrace	Cookie used for site monitoring. Stores the timestamp.	Session
TUI_ENSIGHTEN_PRIVACY_BANNER_VIEWED	Ensighten Privacy	Captures when the Cookie Consent Manage Preferences modal is shown. Dropped as part of our legacy cookie consent solution.	1 year
TUI_ENSIGHTEN_PRIVACY_Experience	Ensighten Privacy	Captures the variant of the cookie consent that is being viewed. Dropped as part of our legacy cookie consent solution.	1 year
TUI_ENSIGHTEN_PRIVACY_MODAL_VIEWED	Ensighten Privacy	Captures when the Cookie Consent 'We value your privacy' modal is shown. Dropped as part of our legacy cookie consent solution.	1 year
TUI_ENSIGHTEN_PRIVACY_Targeting_and_Advertising	Ensighten Privacy	Captures whether the Targeting and Advertising category has been opted into. Dropped as part of our legacy cookie consent solution.	1 year
TUI_ENSIGHTEN_PRIVACY_Personalisation	Ensighten Privacy	Captures whether the Personalisation category has been opted into. Dropped as part of our legacy cookie consent solution.	1 year
vvct	Eptica Live Chat	This is the visit cookie for Live Chat.	30 minutes
vvcu	Eptica Live Chat	This is a permanent cookie for Live Chat.	3 years
__utma	Google Analytics	Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.	2 years
_ga and _ga_R1P4W35ZRQ	Google Analytics	Used to distinguish visitors.	2 years
_gac_	Google Analytics	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	90 days
_gat_tui2	Google Analytics	Used to limited request rate. Used for the Google Analytics tracker tui2.	1 minute
_gat_tuinew	Google Analytics	Used to limited request rate. Used for the Google Analytics tracker tuinew.	1 minute
_gid	Google Analytics	Used to distinguish visitors.	24 hours
_ga2 / _gaDuplicate	Google Analytics/TUI	Replicates the behaviour of the _ga cookie but is set from our server.	2 years
_omappvp	Optin Monster	Used alongside the Uniqodo solution. Used by the lead generation platform OptinMonster to determine if the visitor is returning and has visited the website before.	11 years
_omappvs	Optin Monster	Used alongside Uniqodo solution. Used by the lead generation platform OptinMonster to determine if the visitor is returning and has visited the website before.	11 years
omSeen-i8uit3mw9zvaaypdcnnv	Optin Monster	Used alongside Uniqodo solution to show modal windows on the site.	25 days
QSI_HistorySession	Qualtrics	A session cookie that stores what pages a visitor has visited for the current session.	Session
QSI_SI_XXX_intercept	Qualtrics	Cookie used to prevent repeated display of our customer surveys.	Up to 90 days
QST	Qualtrics	Enables us to record that a survey response has been subitted and prevent the user from taking a survey again.	6 months
CONSENTMGR	Tealium	Saves preferences from the Tealium Consent Tool.	1 year
utag_main	Tealium	Tealium cookie that provides the Tag Manager functionalities	1 year
ab_####_V#	TUI	Used for A/B tests and are in the format ab_####_v# or ab_####. Used to trial out new experiences on our site.	2 months
consent	TUI	Saves whether you have interacted with the cookie policy or not.	3 years
YXX-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXX	TUI	Used for session externalisation	30 minutes
JSESSIONID_*	TUI / CLOUD IQ	Stores the data for the session.	Session
_uqd_acc_code	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Stores hotel accommodation codes.	30 days
_uqd_code	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Removed before expiration if code is redeemed.	Session
_uqd_cvs	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Used to unlock visual experience/promotion.	30 days
_uqd_emb_[a-z0-9]{8}	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Removed also when promotion is expired.	30 days
_uqd_emb_[a-z0-9]{8}	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Used to present reminders as a pop-up.	Removed immediately after pop-up triggers
_uqd_o_id	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Used to store an order ID for an embeddable discount code.	30 days
_uqd_param	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Autofil promotional code	Session
_uqd_sctk	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Unlock scheduled promotion in the interface	30 days
_uqd_st_pn	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Used only when users browser does not have localStorage. Stores validation key from previous validation.	1 hour
_uqd_tr_uid	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. This cookie is renewed every time once the user receives an identifier from Uniqodo API. This cookie is used for tracking purpose of user requests.	30 days
_uqd_trigger	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Trigger code which belongs for last validated unique promotional code promotion.	30 days
_uqd_ue	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Non-uniqodo identifier cookie stored in base64 format	30 days
_uqd_val_key	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Validation Key is used to track code usage (redemption) against code validation - also helps protection of the code usage.	30 days
_uqd_validated	Uniqodo	Cookie associated to our promo code solution. Valid promotional code which has been validated last.	30 days
uqd-c-dest	Uniqodo	Cookie associated to our promo code solution, allowing us to provide code discounts. Stores destination codes.	30 days

 

Non-essential cookies help us make your experience better, improve the performance of our website and mobile apps and deliver relevant online, customer tailored advertising. They won’t be placed on your device or collect any of your information unless you give your permission to do so. Some non-essential cookies are placed by us and some by third parties.

Personalisation Cookies to improve the way our website and mobile app work and to provide you with enhanced, more personal features.

These cookies improve the way our website and mobile apps work and provide you with enhanced, more personal features. For example, they collect data on how you use our website and help us assess and improve the way it works. They also help us to remember your preferences, recent searches, and shortlisted holidays, to make it easy for you to return to the previous search.

The following personalisation cookies are placed on your device.
 

Name	Provider	Description	Expiry Period
bn_API	KIBO	Baynote cookie used to store information such as the search criteria used to give tailored recommendations to site visitors.	2 years
bn_Segment	KIBO	Baynote cookie used to identify which segments a visitor falls into based on browsing behaviour and details about what has been viewed.	2 years
bn_u	KIBO	Baynote user cookie. It is used to associate events with an individual users clicks. It does not contain any personal or profile information.	10 years
bn_UserSegment	KIBO	Baynote cookie used to identify which segments a visitor falls into based on browsing behaviour.	2 years
bn_vp	KIBO	Baynote cookie that captures the product ID of the product being viewed to give tailored recommendations to the visitor.	1 month
bnDestinationSearch	KIBO	Baynote cookie used to identify which destination has been searched for on the site to give tailored recommendations to the visitor.	2 years
_taggstar_ses	Taggstar	Stores the session ID for Taggstar solution.	30 minutes
_taggstar_vid	Taggstar	Stores a visitor ID for Taggstar solution.	90 days

Targeting & Advertising Cookies to deliver relevant online advertising and to measure the effectiveness of our marketing communications, including online advertising

These cookies help us to deliver relevant online advertising and to measure the effectiveness of our marketing communications. They collect data about your online behaviour, IP address, the website you arrived from, information about your purchase history or the content of your shopping basket, so that we can try to predict what other products, services, and information you might be most interested in. For example, to suggest flights from your nearest airport, holidays in destinations you have shown interest in or products you might like. They also tell us if you have seen a specific advert, how long it has been since you saw it and control the number of times you are shown an advert. They also tell us if you have opened a marketing email that we sent you.

By not accepting these cookies, you may continue to see adverts on our website, mobile apps and on other organisations’ websites. The adverts you see will not be personalised or based on information from your past online behaviour, purchase history or the content of your shopping basket.

The following targeting & advertising cookies are placed on your device by us or a third party.
 

Name	Provider	Description	Expiry Period
_uetmsclkid	Bing	Used for Universal Event Tracking for tracking conversions. Bing Ads automatically adds a unique click ID to the landing page URL after a user clicks on an ad. The UET tag sets this first party cookie to capture the click ID from the URL. This allows for conversion events to be tied to the ad click.	90 days
_uetsid	Bing	Cookie associated with Microsoft Bing, used to gather anonymous information on how visitors are using our websites.	4 days
_uetvid	Bing	Cookie associated with Microsoft Bing Ads. It is a tracking cookie that allows us to engage with a user that has previously visited our website.	16 days
MUID	Bing	Used by Microsoft advertising to anonymously identify user sessions to help us measure the effectiveness of our marketing campaigns.	~25 months
_fbc	Facebook	Contains the click ID to be used to track back Facebook Pixel events to the Facebook click. It is only set when a user lands on the site with a fbclid in the URL.	90 days
_fbp	Facebook	Tracks the visitor across devices and marketing channels. Used by Facebook to deliver a series of advertising products such as real time bidding from third parties. It holds the unique ID of the user.	90 days
fr	Facebook	Facebook ad statistics cookie	90 days
__ar_v4	Google - DoubleClick	Used by DoubleClick to place advertisements that point to our website in Google search results. This cookies is used to track conversion rates for these ads.	30 days
IDE	Google - DoubleClick	Used by DoubleClick for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to the site.	390 days
_gcl_au	Google Ads	Google Ads - this collects information about ad clicks into a first party cookie.	90 days
_gcl_aw	Google Ads	Google Ads - this collects information about ad clicks into a first party cookie.	90 days
_gcl_dc	Google Ads	Google Ads - this collects information about ad clicks into a first party cookie.	90 days
IR_10316	Impact	This is a current session cookie. The activity is updated everytime the page loads. This is as part of UTT API implementation for tracking web events.	Session
IR_gbd	Impact	This is the base domain cookie, set on host site. This is under the part of UTT tracking of web events.	Session
IR_PI	Impact	Impact radius tracking is set on advertisers page and drops cookies when the user clicks on banner/ad. These are first party cookie's which are set on advertisers domain. This part of UTT javascript functions and works based on unique identifier UUID keys.	2 years
irclickid	Impact	Used for affiliate trafficking so we are able to match the booking back to the correct referring affiliate partner. For example, this is necessary to award any cashback payments the customer may be eligible for.	1 month
_mibhv	Movable Ink	Behaviour tracking cookie, this will track web behaviour data which in turn we use to target customers with content. The expiration of this is 2 years minus 1 day.	2 years minus 1 day
_micpn	Movable Ink	Conversion tracking cookie, this will track conversion data which in turn can be used to target/suppress customer content.	~24 hours / 4 days from email / web page click
bito	Ozone	Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.	1 year
bitoIsSecure	Ozone	Used to present relevant content and advertisements. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers.	1 year
pe_cookie	Push Engage	Used for managing user sessions on our site.	7 days
peclosed	Push Engage	Stores the value when subscription opt-in was closed.	min 1 days, max:- 5 years (when the user is subscribed)
PushPersonalNotificationStatus	Push Engage	Used to mark if the user has opted for automated personalised notifications or not.	No Expiry (LocalStorage)
PushSubscriberHash	Push Engage	A hash generated for the subscriber.	No Expiry (LocalStorage)
PushSubscriberID	Push Engage	Stores a pseudonoymous device token, generated by the browser.	5 years
PushSubscriberStatus	Push Engage	Used to get the status of the subscriber.	1 year
PushSubscribeWidgetClosed	Push Engage	Used for detecting state of subscription widget.	5 years
PushSuscribed	Push Engage	Used to mark if user has opted in from related domain.	No Expiry (LocalStorage)
__qca	Quantcast	Used for collecting analytics data.	1 year
TapAd_DID	Tapad	Provides technology to track users across devices to enhance targeting capabilities	60 days
TapAd_TS	Tapad	Provides technology to track users across devices to enhance targeting capabilities	60 days
trvSL	TUI/Trivago	This is a current session cookie used to track users that have interacted with a sponsored listing on Trivago	30 days
anj	Xandr	The anj cookie contains data denoting whether a cookie ID is synced with our partners	90 days
uuid2	Xandr	This cookie contains a unique randomly-generated value that enable the Platform to distinguish browsers and devices.	90 days
icu	Xandr	The icu cookie is used to select ads and limit the number of times a user sees a particular ad.	90 days

 

You can manage non-essential cookies and change your preferences at any time in Manage Cookie Preferences in the website footer. You can adjust the available sliders to ‘On’ or ‘Off’, then click ‘Save and Close’. You may need to refresh your page for your settings to take effect.

Alternatively, you can use your browser settings to accept or reject new cookies and to delete existing persistent cookies. You can also set your browser to notify you each time new cookies are placed on your  device. You can find more detailed information about how you can manage cookies at the All About Cookies and Your Online Choices websites.

You can find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

If you choose to disable some or all cookies, you may not be able to make full use of our website or mobile apps as it may disable some of our essential cookies. For example, you may not be able to add items to your shopping basket, proceed to checkout, or use any of our products and services that require you to sign in.


Google Analytics

Google Analytics helps us to understand how you interact with our website by collecting and reporting information anonymously. We use Google Analytics to help us analyse the information collected. It also reports website trends without identifying individual visitors. You can opt out of Google Analytics without affecting how you visit our website – for more information on opting out of being tracked by Google Analytics across all websites you use, visit:  http://tools.google.com/dlpage/gaoptout.

 

This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Cookie Notice changes.

Learn more about who we are, how we process your personal data and how you can contact us in our Privacy Notice

Last update: February 2021