Contact Us

Got a query? Check if the answer’s in our Ask a question section. If you can’t find what you’re looking for, please feel free to contact us.

Pre-travel Enquiries

If you have a booking that is yet to depart, you can either manage your booking online, click on the Enquiries button or contact our Pre-Travel team on the number below.

ENQUIRE NOW

HOLIDAYS & FLIGHTS

Holidays and Flights: 0203 451 2688

Opening times:

Monday - Friday	09.00 - 19.00
Saturday	09.00 - 17.00
Sunday	10.00 - 17.00

GROUPS

Holidays for groups of 10 or more passengers: 0203 451 2702

Opening times:

Monday - Friday	09.00 - 19.00
Saturday	09.00 - 17.00
Sunday	10.00 - 17.00

CUSTOMER WELFARE

If you need special assistance: Call 0203 451 2748

Opening times:

Monday - Friday	09.00 - 19.00
Saturday	09.00 - 17.00
Sunday	10.00 - 17.00

WEDDINGS AND RENEWAL OF VOWS

0203 451 2716 (Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.)

Opening times:

Monday - Friday

09.00 - 19.00

TRAVEL UPDATES

The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.

While You're Away

ISSUES WHILE YOU'RE AWAY

If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. We’ll do our best to resolve your problem on the spot. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.

WHILE YOU'RE AWAY

If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here’s how you can get in touch:

Download the TUI App – this is the easiest way to get hold of us
Use our online form to send us a message
Call +4433 33 365 147 (calls from abroad will be charged at international rates)
Text 80247 (text messages are charged at your standard network rate)

When You Get Home

HOLIDAY FEEDBACK

Now that you’ve returned from your holiday, we’re keen to hear about your experience:

If you originally booked your holiday via a travel agent other than First Choice, please contact them so they can submit feedback on your behalf.
Alternatively, you can use this form to share feedback with us. You’ll need your booking reference and departure date handy.
Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number.
We’ll be in touch with the lead passenger on the booking within 28 days.

PRAISE AND FEEDBACK

Holidays 0203 451 2693

Opening times:

Monday - Friday

09.00 - 19.00

LUGGAGE CLAIMS & FLIGHT DELAY CLAIMS

We've put together a handy guide to flight delay compensation. Find out more here.
Need to contact us about a delayed flight? Grab your flight number and fill out this form.
Looking to make a luggage claim? Use this form to find the best way to get in touch.

Still can't find what you're looking for ?

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We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.

Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN

Holiday Types
Mid/Long haul
Short haul
Popular Destinations

Holiday Types

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Mid/Long haul

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Short Haul

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Popular Destinations

Tenerife Holidays Madeira Holidays Ibiza Holidays Costa Del Sol Holidays Zante Holidays Gran Canaria Holidays Kefalonia Holidays Benidorm Holidays Lanzarote Holidays Majorca Holidays Cuba Holidays Algarve Holidays Sharm El Sheikh Holidays Santorini Holidays Austria Holidays Switzerland Holidays

Travel Aware - Staying Safe and Healthy Abroad

The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.

See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations.

See Travel Aware page - for travel advice from First Choice.

See travelhealthpro.org.uk - for current travel health news.

The advice can change so check regularly for updates.

All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.