Contact Us

Got a query? Check if the answer’s in our Ask a question section. If you can’t find what you’re looking for, please feel free to contact us.

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Pre-travel Enquiries

If there’s something you want to check before you travel, we’re always on hand to help. Just click our enquiries button to get the ball rolling. It’s best to have your booking reference handy, if you’ve got one.

HOLIDAYS & FLIGHTS

HOLIDAYS & FLIGHTS

Holidays 0203 451 2720
Flights 0203 451 2695

Opening times:

Monday - Friday	09.00 - 19.00
Saturday	09.00 - 18.00
Sunday	10.00 - 17.00

GROUPS

GROUPS

Holidays for groups of 10 or more passengers: 0203 451 2702

Opening times:

Monday - Friday	09.00 - 19.00
Saturday	09.00 - 18.00
Sunday	10.00 - 17.00

CUSTOMER WELFARE

CUSTOMER WELFARE

If you need special assistance: Call 0203 451 2748

Opening times:

Monday - Friday	09.00 - 19.00
Saturday	09.00 - 18.00
Sunday	10.00 - 17.00

WEDDINGS AND RENEWAL OF VOWS

WEDDINGS AND RENEWAL OF VOWS

0203 451 2716 (Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.)

Opening times:

Monday - Friday	09.00 - 19.00
Saturday	09.00 - 18.00
Sunday	10.00 - 17.00

TRAVEL UPDATES

TRAVEL UPDATES

The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.

While You're Away

WHILE YOU'RE AWAY

WHILE YOU'RE AWAY

If you need assistance while you're away, our HolidayLine is open 24 hours a day, seven days a week.

Call +4433 33 365 147 (calls from abroad will be charged at international rates)
Text: 80247 (text messages are charged at your network rate)

ISSUES WHILE YOU'RE AWAY

ISSUES WHILE YOU'RE AWAY

If you have a complaint or issue while on holiday with us, please ensure you inform your TUI representative, the accommodation management or airline staff immediately. We’ll do our best to resolve your problem on the spot. If we can't resolve it in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.

When You Get Home

COMPLAINTS

COMPLAINTS

To make a complaint, please complete our online form. Please provide as much information as possible, including your booking reference and holiday dates, where applicable.
Alternatively, call us on 0203 451 2693.

PRAISE AND FEEDBACK

PRAISE AND FEEDBACK

To praise a member of staff, please use this form.

LUGGAGE CLAIMS & FLIGHT DELAY CLAIMS

LUGGAGE CLAIMS & FLIGHT DELAY CLAIMS

We've put together a handy guide to flight delay compensation. Find out more here.
Need to contact us about a delayed flight? Grab your flight number and fill out this form.
Looking to make a luggage claim? Use this form to find the best way to get in touch.

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We're part of TUI Group - one of the world's leading travel companies. And all of our holidays are designed to help you Discover Your Smile.

Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN

Holiday Types
Mid/Long haul
Short haul
All inclusive

Holiday Types

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Mid/Long haul

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Short Haul

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All inclusive

Tenerife Holidays Madeira Holidays Ibiza Holidays Costa Del Sol Holidays Zante Holidays Gran Canaria Holidays Kefalonia Holidays Benidorm Holidays Lanzarote Holidays Majorca Holidays Cuba Holidays Algarve Holidays

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Travel Aware – Staying Safe and Healthy Abroad

The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.

For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel

More information is available by checking https://www.firstchoice.co.uk/holiday/info/travel-aware

Keep informed of current travel health news by visiting www.travelhealthpro.org.uk

The advice can change so check regularly for updates.

All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.