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Opening times:
Monday - Friday | 09.00 - 19.00 |
Saturday | 09.00 - 17.00 |
Sunday | 10.00 - 17.00 |
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Monday - Friday | 09.00 - 19.00 |
Saturday | 09.00 - 17.00 |
Sunday | 10.00 - 17.00 |
If you need special assistance: Call 0203 451 2748
Monday - Friday | 09.00 - 19.00 |
Saturday | 09.00 - 17.00 |
Sunday | 10.00 - 17.00 |
Holidays for groups of 10 or more passengers: 0203 451 2702
Monday - Friday | 09.00 - 19.00 |
Saturday | 09.00 - 17.00 |
Sunday | 10.00 - 17.00 |
0203 451 2716 (Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.)
Monday - Friday | 09.00 - 19.00 |
The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.
If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. We’ll do our best to resolve your problem on the spot. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.
If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here’s how you can get in touch:
Monday - Friday | 09.00 - 19.00 |
We're really sorry - all of our travel experts are busy right now. Please try again later.
Or, give us a call on 02034512688. Our opening hours are:
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Holiday Types
Mid/Long haul
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Popular Destinations
The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad.
See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information.
See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations.
See Travel Aware page - for travel advice from First Choice.
See travelhealthpro.org.uk - for current travel health news.
The advice can change so check regularly for updates.
All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. ATOL protection does not apply to the other holiday and travel services listed on this website.