HOLIDAYS & FLIGHTS
- Holidays 0203 451 2720
- Flights 0203 451 2695
Opening times:
| Monday - Friday | 09.00 - 19.00 |
| Saturday | 09.00 - 18.00 |
| Sunday | 10.00 - 17.00 |
Contact Us
Got a query? Check if the answer’s in our Ask a question section. If you can’t find what you’re looking for, please feel free to contact us.
Got a query? Check if the answer’s in our Ask a question section. If you can’t find what you’re looking for, please feel free to contact us.
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Before You Travel
If you have a query before you travel, get in touch using this form. Please remember to include your booking reference – if you have one – as this will help speed up the process. If you’d prefer to speak to someone, use the contact numbers below.
GROUPS
Holidays for groups of 10 or more passengers: 0203 451 2702
Opening times:
| Monday - Friday | 09.00 - 19.00 |
| Saturday | 09.00 - 18.00 |
| Sunday | 10.00 - 17.00 |
CUSTOMER WELFARE
If you need special assistance: Call 0203 451 2748
Opening times:
| Monday - Friday | 09.00 - 19.00 |
| Saturday | 09.00 - 18.00 |
| Sunday | 10.00 - 17.00 |
WEDDINGS AND RENEWAL OF VOWS
0203 451 2716 (calls cost 10p per minute plus network extras)
Opening times:
| Monday - Friday | 09.00 - 19.00 |
| Saturday | 09.00 - 18.00 |
| Sunday | 10.00 - 17.00 |
TRAVEL UPDATES
The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.
While You're Away
24/7 HOLIDAYLINE
If you need assistance while you're away, our HolidayLine is open 24 hours a day, seven days a week.
- Call +4433 33 365 147 (calls from abroad will be charged at international rates)
- Text: 82345 (text messages are charged at your network rate)
- email us
ISSUES WHILE YOU'RE AWAY
If you have a complaint or issue while on holiday with us, please ensure you inform your TUI representative, the accommodation management or airline staff immediately. We’ll do our best to resolve your problem on the spot. If we can't resolve it in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.
When You Get Home
COMPLAINTS
- To make a complaint, please complete our online form. Please provide as much information as possible, including your booking reference and holiday dates, where applicable.
- Alternatively, call us on 0203 451 2693.
PRAISE AND FEEDBACK
To praise a member of staff, please use this form.
