Contact Us

WE’VE GOT PERSONALISED SERVICE DOWN TO A T.

We’re part of the TUI Group, so you can pop over to your nearest TUI Store for a chat with one of our Travel Experts about your First Choice holiday.

Whether you’ve already booked and need some help, or you’re dreaming about your next getaway, our in-the-know Travel Experts are on hand to make planning your trip a piece of cake.

Dodge the queues by phoning or emailing your local store to make an appointment. Or, you can stay at home and book a telephone appointment instead.

Got a query? Check if the answer’s in our Ask a question section. If you can’t find what you’re looking for, please feel free to contact us. Please note that the listed opening times are for our Contact Centres. If you wish to speak to one of our Retail team, please refer to our Store Finder for details.

Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras.

Pre-travel Enquiries

If you have a booking that is yet to depart, you can either manage your booking online, click on the ENQUIRE NOW button or contact our Pre-Travel team – look for your holiday type below and call the number that’s listed.

ENQUIRE NOW

HOLIDAYS & FLIGHTS

HOLIDAYS & FLIGHTS
Holidays and Flights: 0203 451 2688
Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 17.00
Sunday 10.00 - 17.00

GROUPS

GROUPS

Holidays for groups of 10 or more passengers: 0203 451 2702

Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 17.00
Sunday 10.00 - 17.00

WEDDINGS AND RENEWAL OF VOWS

WEDDINGS AND RENEWAL OF VOWS

0203 451 2716 (Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.)

Opening times:
Monday - Friday 09.00 - 19.00

CUSTOMER WELFARE

CUSTOMER WELFARE

If you need special assistance: Call 0203 451 2748

Opening times:
Monday - Friday 09.00 - 19.00
Saturday 09.00 - 17.00
Sunday 10.00 - 17.00

TRAVEL UPDATES

TRAVEL UPDATES

The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.

While You're Away

WHILE YOU'RE AWAY

WHILE YOU'RE AWAY

If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Here’s how you can get in touch:

  • Download the TUI App – this is the easiest way to get hold of us
  • Use our online form to send us a message
  • Call +4433 33 365 147 (calls from abroad will be charged at international rates)
  • Text 80247 (text messages are charged at your standard network rate)

ISSUES WHILE YOU'RE AWAY

ISSUES WHILE YOU'RE AWAY

If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. We’ll do our best to resolve your problem on the spot. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.

When You Get Home

HOLIDAY FEEDBACK

HOLIDAY FEEDBACK
Now that you’ve returned from your holiday, we’re keen to hear about your experience:
  • If you originally booked your holiday via a travel agent other than First Choice, please contact them so they can submit feedback on your behalf.
  • Alternatively, you can use this form to share feedback with us. You’ll need your booking reference and departure date handy.
  • Once you’ve completed your form, we’ll send you an acknowledgment email with your reference number.
  • We’ll be in touch with the lead passenger on the booking within 28 days.

LUGGAGE CLAIMS & FLIGHT DELAY CLAIMS

LUGGAGE CLAIMS & FLIGHT DELAY CLAIMS
  • We've put together a handy guide to flight delay compensation. Find out more here.
  • Need to contact us about a delayed flight? Grab your flight number and fill out this form.
  • Looking to make a luggage claim? Use this form to find the best way to get in touch.