Contact Us

Got a query? Check if the answer’s in our Ask a question section. If you can’t find what you’re looking for, please feel free to contact us.

Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras.

Pre-travel Enquiries

If there’s something you want to check before you travel, we’re always on hand to help. Just click our enquiries button to get the ball rolling. It’s best to have your booking reference handy, if you’ve got one.

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HOLIDAYS & FLIGHTS

HOLIDAYS & FLIGHTS
  • Holidays 0203 451 2720
  • Flights 0203 451 2695
Opening times:
Monday - Friday 09.00 - 19.00

GROUPS

GROUPS

Holidays for groups of 10 or more passengers: 0203 451 2702

Opening times:
Monday - Friday 09.00 - 19.00

CUSTOMER WELFARE

CUSTOMER WELFARE

If you need special assistance: Call 0203 451 2748

Opening times:
Monday - Friday 09.00 - 19.00

WEDDINGS AND RENEWAL OF VOWS

WEDDINGS AND RENEWAL OF VOWS

0203 451 2716 (Calls from UK landlines cost the standard rate, but calls from mobiles may be higher. Please check with your network provider.)

Opening times:
Monday - Friday 09.00 - 19.00

TRAVEL UPDATES

TRAVEL UPDATES

The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section.

While You're Away

WHILE YOU'RE AWAY

WHILE YOU'RE AWAY

If you need assistance while you're away, our HolidayLine is open 24 hours a day, seven days a week.

  • Call +4433 33 365 147 (calls from abroad will be charged at international rates)
  • Text: 80247 (text messages are charged at your network rate)

ISSUES WHILE YOU'RE AWAY

ISSUES WHILE YOU'RE AWAY

If you have a complaint or issue while on holiday with us, please ensure you inform your TUI representative, the accommodation management or airline staff immediately. We’ll do our best to resolve your problem on the spot. If we can't resolve it in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday.

When You Get Home

COMPLAINTS

COMPLAINTS
  • Holidays 0203 451 2693
Opening times:
Monday - Friday 09.00 - 19.00

PRAISE AND FEEDBACK

PRAISE AND FEEDBACK

  • Holidays 0203 451 2693

Opening times:
Monday - Friday 09.00 - 19.00

LUGGAGE CLAIMS & FLIGHT DELAY CLAIMS

LUGGAGE CLAIMS & FLIGHT DELAY CLAIMS
  • We've put together a handy guide to flight delay compensation. Find out more here.
  • Need to contact us about a delayed flight? Grab your flight number and fill out this form.
  • Looking to make a luggage claim? Use this form to find the best way to get in touch.