Secluded is Ocean Casa del Mar’s middle name – an unspoilt beach unravels right on your doorstep. Plus, there’s plenty in the way of bars and restaurants.
This place has only just opened its doors, so everything’s looking fresh from the wrapping. Outside, there’s a stylish pool scene, and inside, you’ll find eight restaurants, a neon-coloured teen hangout and modern rooms.
The hotel’s parked on one of Cayo Santa Maria’s secluded sweeps of sand. There’s a top-class watersports centre down there, too, so kayaking, windsurfing and snorkelling are all on the cards.
TripAdvisor Traveller Rating
Based On 936 reviews
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Facilities ► View all
El Ranchón buffet restaurant
El Ranchón buffet is set on the beach so you can enjoy your meals overlooking the sea.
Evening entertainment programme
The hotel offers an evening entertainment programme. The sports bar has occasional live music, while the theatre puts on shows and local performances.
2 outdoor pools
You'll find a pair of outdoor pools lined with sunbeds and parasols.
Rooms ► View all
deluxe double room with sea view and balcony or terrace
deluxe double room with pool view and balcony or terrace
Deluxe double rooms have a king-size bed, sofa bed, shower, TV, tea and coffee facilities and a balcony or terrace. These rooms have a pool view.
TripAdvisor Reviews Show more reviews »
Nice resort, large comfortable rooms, good food, friendly people. Traveled in March break â resort was full but there was always enough chairs and room in buffet. Stayed in building 18. All building s are the same. FOOD: Buffet food is very good for Cuban resort. Freshly made pasta, sea food and pizza stations are excellent. Beef and pork station meat is hard (avoid). A la carte restaurants are good with exception of sea food restaurant (food was bad there). Buffet is the best choice. 24 hrs pool bar serves decent food as well (ham sandwiches are best) but choice changes depending on time of the day. ROOMS: Large and comfortable with all necessities provided. LOBBY: Large, comfortable sofas, excellent coffee bar. INTERNET: Not reliable but inexpensive (1.5 CUC per hr). Rarely works. PHONE SERVICE: Canadian networks (KOODO and BELL) worked very well. Buy prepaid package if you can, otherwise it is expensive (KOODO $ 2.5 per minute and $0.65 per text. Data charge is ridiculous. Bell was even more). SWIMMING POOL: There are two same size pools. Pool between building 1 and 9 has all the activities. Other pool between building 10 and 18 is quite. BEACH: There is high and low tide. At high tide there is no beach but typically it lasts only Â½ day. You may need to go to beach in the morning or afternoon depending on tides. Beach on side closer to the market (right side of resort) has no rocks. There are always free chairs everywhere but afternoon less busy. MONEY EXCHANGE: Rate in hotel is almost the same as in the bank (70 CUC for 100 CAD at the resort or 71 CUC for 100 CAD at the bank located in small shopping complex next to the resort). Tips can be given in any currency (CUC, CAD, USD, EURO). GIFTS: If you have used clothes, shoes take it and give to staff â remember landscape workers. Unwanted old cell phones are also well received (if they are unlocked). DUTY FREE: Limited to cigars and Rum.More
Great March Break vacation
We travelled to the Ocean Casa del Mar from March 3 to 10. We are a family of four. We really enjoyed our stay at this resort. We would definitely go back. Highlights/Pros: -EXCELLENT staff! Enjoyed Magdiel at the buffet, Lyn our chambermaid, and entertainment staff Leo, Lester and Yandy. -Great coffee at Mike's coffee. -Nice beach, clear water -Chairs readily available -Michael Jackson show (must-see, better than at other resorts) -Clean rooms Needs improvement: -Ã la carte system: We tried going to the Italian restaurant, but weren't able to get in. You need to line up at 6 p.m. to get in. I prefer enjoying the beach and pool ;) -bar at night (downstairs lobby) gets VERY busy -a few more choices at the buffet The food was very good, but got repetitive. We had a few minor things like non-functioning hair dryer and poor Internet connection, but we were on VACATION. None of this is a big deal if you are there to enjoy the sun and grounds. Overall, very good experience. The staff is what makes this resort!More
Tanya B, 154956
Great service, bad food.
We travelled to Cayo Santa Maria on Feb 24 - March 10. My first thought is that two weeks in this resort, is too long! This is our 4th time to Cuba, twice in Varadero and our second time in CSM. The reason I say this is strictly because of the food. It was beyond bad! The resort it self is new, modern, clean, beautiful, no issues with that. I just can't stress enough that the food was bad. We were at the Melia Las Dunas in CSM last January, and we had awesome food for the whole two weeks we were there. Don't know why it was so bad here, but it was! Eggs, French fries and the little salads at the snack bar were my main go to's, and that got old real fast! My husband and I just didn't eat dinners some nights, we just couldn't do it. The al la Cartes were even worse than the buffet, which was unusual. We go to Cuba for the stunning beaches, beautiful ocean and the impeccable service we always receive. We always say, "you don't go to Cuba for the food", we know this, and have always been mindful of that. I can honestly say on week two, we were at a loss as to what to eat! One week would be my suggestion if you plan on coming to this resort. Maybe it's just growing pains of a new resort, training of the cooks, limited foods they have access to, or a combination of all of it. Not sure.... We had requested a king bed, and a higher floor. We got a main level room (1105) with two beds that resembled twin beds. Our patio door did not lock. We told the guy who brought us to our room to radio in right away, because we are not staying in a room on a main floor, with a door that does not lock. I also called the front desk immediately and told them to fix it now, or move us. I also mentioned to her that the resort did not honour either of our choices when I booked. She said they can't move us today, but they'd send some one right away to fix the lock. They came by within 15 minutes and replaced the lock. We ended up staying in the room the whole two weeks and just made do. Our hairdryer started smoking and had to be replaced. Took a least 5 calls and visit to the front desk to finally get it replaced. We had a great maid Yaisey, who looked after us very well. My only disappointment was on the last day we had two jumbo beach clips stolen from our beach bag. Yaisey was not the maid that day, we had another girl and a guy cleaning our room. We were ticked off and actually saw the girl in the hallway, and held up our other two clips and asked if she saw two just like them, a little guilt on her face and a no nod of her head. Minor, but maddening. We always lock our suitcases on vacation, but we always kept our beach bag on the floor open with beach supplies ready for the day. Funny that it happened on our last full day! Never experienced theft in Cuba before. Again, minor items. Just the point of it. The gentleman who filled up our bar fridge was awesome. We asked him if we could get a bottle of white and red wine for the room and he brought us bottles, glasses, and opened them for us. We also asked for champagne on the second week got that too. The drinks and the coffees were absolutely awesome! The service in this place, hands down was the best! They could not do enough for you! These people are so sweet, and attentive. They remember you and your favourite selections. We did not take in any of the shows, as we could never stay up long enough! However, I heard the Michael Jackson show was great. We went for a couple massage in the market, which was awesome, and cheap 99.00 Pesos. Included an exfoliation, mud scrub, use of the pool, hot tub, dry and steam saunas. Well worth it. Beach was beautiful on the right side. No seawood, no rocks, very nice. The other side was very rocky. Pools were nice, but it is so hot around the pool area and not relaxing. The towel exchange around the beach is so inconsistent, it's a crapshoot everyday as to whether or not, you get a new clean towel. I prefer the beach. The ocean is just so beautiful to look at, with all of its colours, it's warm shallow water, and nice sea breeze. You can walk out a long way before it gets deep. Sand is soft and white. It was so serene. All in all it was a good vacation, minus the food. I am sure we would return to Cuba at some point. However, I think we will give Cuba a rest for a while and try some other places. Finally, I'd like to repeat what I said earlier about the staff. All of the workers in this resort, are the kindest most professional people I think I have encountered in all of trips, thus far (Mexico, Dom Rep), awesome! Wish I could have listed all of their names, but seriously that would be a whole review in it self, as we had great service from everyone! Keep up the great work, the pride you take in doing your job, absolutely shines through! To that, we say, thank you to the staff, for making our trip memorable.More
Had a great first trip to Cuba
This was our first time booking a trip south. Friends had been to Cuba so we were going on their past trips. We chose Ocean because it was new and reviews we read were good. Rooms were great, we had a first floor room (no elevators in bungalows). We were in #14 so it was super close to the pool and beach walkway. Also close to the main building, buffet, a la cartes. I wouldn't want to be at the other end, too far to go to the main building. Staff were great. Lady and Daly were our buffet waitresses and they were amazing! Very friendly, gracious and kept us looked after each time we were in the buffet. Food was okay, haven't been before to Cuba so nothing to compare it to but our friends said they enjoyed it. A la cartes were not big portions of food for any of the courses but it sufficed. Beach was full most days so finding a spot in the shade was a challenge. Beach got full fast each day. But always lots of room at the pools, no fighting for a spot. Other than the long bus ride from the airport (almost 2 hours) it was nice. Catamaran trip on one day was amazing! Highly recommend that for a day away. Had a great first trip!More
A Good Resort that is making an effort!
It is disappointing to see this resort judged and rated poorly based on the unfortunate New Years situation. We just returned after spending the busy March Break at Ocean and had a very good time. We had requested an Ocean view room and had a beautiful view from the third floor of building 7. The room itself was adequate. I found the bed overly firm and uncomfortable though. I am a light sleeper so had difficulty sleeping well. My husband found the bed ok for him, as he can sleep easily anywhere. The resort is quite big with two large pool areas on either side of the main building. The animation staff at the pool area were great and worked hard to get people to participate. The snack bar had a great veggie sandwich and fish filet. The fries were good too but i'd avoid the fish fingers. The beach is long and narrow with many rocky areas. There are spots with less rocks but you need to be careful when in the water. Unfortunately, the weather took a turn half way through our stay and we were not able to explore the area that appeared to be without rocks. The public beach area, adjoined to Ocean, near the marketplace, seemed to be mostly rock free. The water is gorgeous to look at! I am not a "foodie" and found the buffet always had something I enjoyed eating. We ate once at the Italian and once at the Asian restaurant. Neither was anything to rave about, they were adequate, and it was nice to be served. The bartenders were great at all bars. The drinks were good. The lobby bar was by far the best. Great service and drinks. The entertainment was fantastic! There are many talented performers on staff. As well, midweek, we saw a fantastic cover band in the courtyard, that played popular rock music from the 70s to the 2000s. We also enjoyed listening to the more traditional Cuban bands. We had a difficult personal situation that required assistance by the resort staff early on in our stay and everyone was wonderful! There are many staff at the front desk who do not speak English well. They can seem abrupt due to the language barrier. Those who do communicate well in English, did everything they could to assist us. I need to give a shout out to our Air Transat tour representatives. They were amazing! Maidelys in particular was fantastic and we were so appreciative of her help. All the tour representatives from the various groups actually worked together to assist my husband. Amnelly from Gaviota tours went above and beyond our expectations. We can't thank her enough. Our room was cleaned well each day with a personal touch from Yipsi, who was wonderful! Also, everyday at about 5pm when we had returned to our room to get ready for dinner, there was a knock on our door to ask if we needed our fridge restocked. They were pretty consistent but it could be annoying to be mid shower or changing and hear that knock! At the risk of sounding like a broken record, adjust your expectations for Cuba. This is not a 5 star resort by Cuban or international standards but I would say 4 stars is reasonable...by Cuban standards.More
Things To Do View all »
There are several dolphinariums in Cuba, but you’ll find the largest in Cayo Ensenachos, which is a 15-minute drive fromCayo…View details »
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