Secluded is Ocean Casa del Mar’s middle name – an unspoilt beach unravels right on your doorstep. Plus, there’s plenty in the way of bars and restaurants.
This place has only just opened its doors, so everything’s looking fresh from the wrapping. Outside, there’s a stylish pool scene, and inside, you’ll find eight restaurants, a neon-coloured teen hangout and modern rooms.
The hotel’s parked on one of Cayo Santa Maria’s secluded sweeps of sand. There’s a top-class watersports centre down there, too, so kayaking, windsurfing and snorkelling are all on the cards.
TripAdvisor Traveller Rating
Based On 1263 reviews
- Official Rating
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All Inclusive - Here's what you get
Full Board meals. A la carte dining. Snacks.
Local and international alcoholic and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities ► View all
El Ranchón buffet restaurant
El Ranchón buffet is set on the beach so you can enjoy your meals overlooking the sea.
Evening entertainment programme
The hotel offers an evening entertainment programme. The sports bar has occasional live music, while the theatre puts on shows and local performances.
2 outdoor pools
You'll find a pair of outdoor pools lined with sunbeds and parasols.
Rooms ► View all
Deluxe Double Room with Sea View and Balcony or Terrace
Privilege Suite with Balcony or Terrace and Whirlpool Bath
TripAdvisor Reviews Show more reviews »
Wonderful hotel and resort. Lovely staff
We arrived at Ocean Casa del Mar on the the 29th August for two weeks but due to hurricane Irma we were evacuated on 7th September. Dispite the fact that the holiday was cut short we still wanted to put a review about this hotel. It is a long transfer from the airport especially for UK flights, as you have already had along journey. But it is well worth it once you arrive at the hotel. Hotel and resort -.Check in was very efficient. Reception area was very clean and modern as you would expect. The grounds are beautiful and are only just starting to get established but over time will get even better. The blocks are well spaced around the resort in a village fashion. The rooms are spacious, spotlessly clean, modern and with great air conditioning. The walk in, rain head type shower is fantastic. The pools and pool areas are great. Plenty of sun beds which we never had to reserve. Never had a problem changing the beach towels, although some people said they did. Short walk to the stunning beach. Again plenty of sun beds, two bars either end of the beach. Free water sports for guests. Silky soft sand, warm clear water, absolute paradise. Food -.This was low season, so some of the A la carte restaurants were not open but the hotel varied the menu in one of them,so that you could sample each menu. It is the hotel policy not to take reservations for the restaurants but we never had any issue getting into them. The food overall we felt, was of exceptionally high quality throughout from fresh omelettes at breakfast, to paella at lunch to sushi in the evening. We would normally say "remember this is Cuba" but in all honesty, some of this food could not have been better. Congratulations to everyone for preparing and serving very good food. There is a great coffee bar by the reception area called Mikes. It serves fantastic coffee and cakes all day. Entertainment - every evening there was pre-show entertainment by the terrace bar. Some people have been critical that the bar is downstairs but the coffee bar is upstairs. We felt this was a positive.We really enjoyed listening to the various Cuban bands. For us this was a bonus being able to listen to great music and rounding off our evening meal. There was other entertainment later on in the theatre area but we are unable to comment, as we did not go to them. Shop - there is one on site but it is extremely small. More of a kiosk than a shop but you can buy cigarettes, rum etc from here. Out and about - there are two purpose built shopping areas. One in walking distance. It is small and has a couple of market stalls which changes each day.The other you can get to by taxi or the open top tourist bus which costs 2 CUC each way. This one has more shops and market stalls. Staff - Elizabeth in the Oriental restaurant was wonderful. Thank you so much for making our stay here so special. Miss your smile and you. Yunier in the pool bar is a star. Always smiling and acting up. Don't expect to get a drink quickly as he likes to keep you there. Yakimi (Jackie) our housekeeper did a fabulous job keeping our room clean. Always happy and willing to chat. She did us some brilliant towel art every day. The gardeners were always friendly and did a great job. Thank you Fidel (the boss) for overseeing such a great hotel. Thank you to our TUI reps Jayde and Reinier. You both did a fantastic job under very trying circumstances. We can't sing the praises of these two high enough. They had to put up with some very difficult guests, who appeared to be intent on making life difficult and moaning about everything. Negatives - yes there were lots of mosiquites, they were a nightmare. I used every precaution going, but still got badly bitten. The hotel did everything they could do by spraying twice a day. Reception stafff could be a little more helpful especially when you get locked out of your room, which lots of guests did at some point. If you get the opportunity in the near future to go to this hotel, please do, you won't regret it. Ignore the negetatives, go with an open mind and enjoy. Finally, we would like to express our gratitude to the amazing staff and the Cuban people in general, who put the needs of the tourists above their own to ensure our safety with incredible care and good humour. We would not like to go through a hurricane again but if we did, then there is nowhere else we would rather be. Our thoughts are with you all. We hope to visit again soon.More
new hotel, friendly staff, beautiful beach
the hotel was new and the staff were very friendly and I did not feel pressure to provide tips even though I did. The food was not good at all but that was expected. I booked with selloffvacation and i was upgraded to the previlege package with lobster dinner which was very good and 2 hours of internet access. I went in July and the mosquitoes were out of control. we had to run but still not able to avoid them. We could not enjoy the resort at night because of all the mosquitoes. I have been to cayo santa maria before but never experiences so much mosquitoes. Take repellents just in case. The beach was spectacular, very beautiful. The best part of the beach is the one closest to the marketplace which is entrance #3. I have been to better hotels in the are but i will give it a 5 because it is new and well kept, the staff is friendy and do not expect a tip, and the beach is beautiful.More
Modern, new and good food
New hotel great rooms, great staff . Food good and fruit bar excellent. Beach is narrow but nice. Wine is not bad at all and you can have a nice evening hannging around the main bar. The unfortunate was that we needed to be evacuated due to hurricane ....o well...nex time will be better.More
Second visit, just as great.
We arrived at Ocean Casa Del Mar Sept 2 for our second time, exactly a year after the first visit. Due to hurricane Irma we were evacuated 2 days early - more on that later. Check in was a bit rough this time. We visited for our anniversary and had asked in advance for an upgrade (ocean view, king bed) - which was granted and we were generously given a 3rd floor Privilege room. This section however does not have an overhead shower and the tubs are super deep. It took some patience and some time, but we were eventually moved to a room that was more comfortable, with an overhead shower and no climbing into a tub. From then on, the vacation (until evacuation) was wonderful. Pool and beach were clean and warm. Grounds were growing and well maintained, and housekeeping was great. The resort has only been opened 1.5 years and is in great shape, although the bed was a bit uncomfortable. Food was repetitive, and I am picky - but that is not their fault. There was always something to eat, even if you had to visit a snack bar for some fries. Remember, you are in Cuba, and they are catering to many people and many tastes, so bland is normal - but you can always bring your own sauces/spices and add them. A-la-carte restaurants do not take reservations - this is an Ocean chain thing, not specific to this resort, grab a drink and enjoy the view while you wait. Mosquito's were atrocious - again, no fault of the resort. They did fog 2 times/day, but the local people said its been a terrible year - take some good bug spray, and you will be ok. We sprayed on the way to both breakfast and supper. The entertainment in the evening has been kicked up a notch. They now have live entertainment in the courtyard area outside the lobby bar from about 7:30-9 when the show starts - truly enjoyable. We flew Air Cubana, and although there is no inflight entertainment, the flight was decent. Both ways we were provided a meal (although a little questionable) and our baggage did not look any worse for wear. The transfer from the airport both ways was 2 hours, but this is normal for Santa Maria. The weekend we arrived was labour day weekend, and the Cuban people were on vacation at the resort as well, making it really busy for September. We noticed the Cuban people were a little aggressive in buffet (taking the full bowl of butter, or all of one type of fruit) but once they left Monday the lines went down and it was not so necessary to grab what you could. We learned after that a lot of the items available in the buffet are not available or available at a crazy inflated cost in a grocery store, so understood why they were so excited about specific items. Staff - AMAZING! We couldn't believe how the staff remembered us from last year. From the pool bar (shout out to Yunier), to the restaurant (Madgiel and Mariella) the omelette maker and pizza chef (I don't have the proper spelling so will respect them by not butchering their names) to the entertainers we were treated like royalty, and couldn't have asked for a warmer welcome; hugs, kisses, and genuine gratitude for you being there. Yoa and Lisy with the entertainers are people we consider friends, and were so excited to see them again and be welcomed - they truly made our stay memorable and we are so thankful. We were evacuated 2 days early due to Hurricane Irma, and again were taken care of well beyond our expectations when all was said and done. We were called at 1:15am, advising us that our bus was leaving for the airport at 4am for a flight back to Canada. The Country and the people had our safety as the first priority, and we couldn't be more appreciative for that. The day prior to evacuation, the staff began preparing - although we as guests didn't receive any information. They were taking beach chairs, sports equipment by the pool, taking down flag poles & ceiling fans, taping windows and moving things that were not attached (mostly decorations in the lobby). We did learn around 10pm the island was being evacuated the following day by posts with other tour operators, but our operator Hola Sun had not posted. The staff were well equipped and calm, and none of them showed worry - as they explained that they are used to this impending weather, and it is always subject to change. Once the warnings started coming, that's when they take action and they did. Some guests were criticizing not getting more information, but the staff are not responsible for the weather, or the fact that we chose to vacation during hurricane season. In addition, had the staff shown worry, panic would have spread - we commend them all for their calm and caring nature. If we had to give some feed back we would suggest that an island evacuation be posted at the front desk in general, referencing your specific tour operator area for information about your specific package/changes/info. Additionally, we would have appreciated Hola Sun providing info at a similar time as the other operators and not having less than 3 hours notice in the middle of the night - but again, not the fault Ocean Casa Del Mar. We feel terrible for what our Cuban friends are enduring now, and can only hope that they are able to come back from this and rebuild so we can enjoy all they have to offer again someday. We are incredibly thankful for their care and services and will certainly be back when they are ready to have us. Kassandra and Tammy. More
What a disaster
One week of r&r. That's all I wanted. The food made me sick for two. It cost a fortune to get service because you have to tip like you're a millionaire. We did the snorkel excursion that was good. And the coffee at mikes. The jets on our jacuzzi kept spraying all around the bathroom and flooding everything. There was no wifi. This was really a pain because I have an elderly mother. It cost nearly $700 in phone to call her twice a day. Wifi would have been a simple text. No thanks. Not for just a week. This was way too frustrating. More
Carol W, 155004
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