Secluded is Ocean Casa del Mar’s middle name – an unspoilt beach unravels right on your doorstep. Plus, there’s plenty in the way of bars and restaurants.
This place has only just opened its doors, so everything’s looking fresh from the wrapping. Outside, there’s a stylish pool scene, and inside, you’ll find eight restaurants, a neon-coloured teen hangout and modern rooms.
The hotel’s parked on one of Cayo Santa Maria’s secluded sweeps of sand. There’s a top-class watersports centre down there, too, so kayaking, windsurfing and snorkelling are all on the cards.
TripAdvisor Traveller Rating
Based On 1187 reviews
- Official Rating
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All Inclusive - Here's what you get
Full Board meals. A la carte dining. Snacks.
Local and international alcoholic and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities ► View all
El Ranchón buffet restaurant
El Ranchón buffet is set on the beach so you can enjoy your meals overlooking the sea.
Evening entertainment programme
The hotel offers an evening entertainment programme. The sports bar has occasional live music, while the theatre puts on shows and local performances.
2 outdoor pools
You'll find a pair of outdoor pools lined with sunbeds and parasols.
Rooms ► View all
Deluxe Privilege Double Room with Balcony or Terrace and Whirlpool Bath
Deluxe Double Room with Sea View and Balcony or Terrace
TripAdvisor Reviews Show more reviews »
Service poor and staff rude if you font give them a tip every time you ask for something. Cockroaches everywhere. Food was just un edible and hygiene did not exist. Travelled as a group on seven from U.K. Excited to visit Cuba for the first time but the whole experience, service and hygiene in paticular was extremely poor. Horrible holiday.More
D C, 186338
Ankle injury at the hotel
I stayed here from June 27-30th. I changed hotels midway of my vacation. 5 minutes after arriving I fell in the main entrance missing a step and my shoe broke. Not sure what order it happened in. The staff came very quickly to help me out as it was a not a nice fall. It was obvious they were not trained to deal with this as they tried to get me to walk right away and it was obvious my ankle was quite swollen and I was in alot of pain. Ice was not offered and they took me to my new room right away and brought some ice that was put in the fridge not the freezer part and leaked all over the floor. I was carried to my room as I could not walk and was assured that I just needed to dial #5 and they would deliver what ever I needed. I told Janet that I need something to eat so she was kind enough to bring a broken wheelchair to the snack bar so I could eat something and took my order for moring coffee at 7am. When I called at to see where my coffee was I was told by the front desk they do not have room service. Needless to say I never received any room service except for the first day. I did use the bellman to pick me up and take me for whatever I needed and they did a great job picking me up and getting me to where I needed to go. They are overworked with only 1 bellman for numerous people leaving, I waited 45 minutes even though I had prebooked. It did look like a nice resort and would only come back again if I knew the service would be better.. I did not hear from managment at all to see if I was okay but was told I would be charged 8 pesos a day for a broken wheelchair. In the end I was not charged. After writing this my disappointment is with the Management Staff. Cuban Airlines was wonderful!!!! I ended up off work for 2 weeks and still dealing with my sprained ankle/foot.More
Holiday nightmare. Thanks First Choice
First of all let me start with the positive. Staff here are fantastic. Unfortunately for a what was supposed to be a relaxing holiday on the beach with 7 different restaurants in a upgraded room. It was far from anything like that and the support from First Choice has been nothing short of astounding on our return. We booked this hotel as it had 7 different restaurants on arrival only 2 were open 1 being the buffet. The reason given was as it was low season the hotel didn't see the point of opening all. We also booked and paid for a upgraded room which we didn't receive on complaining to the hotel rep we did get moved room but they could not supply us with the room we booked. On returning to the UK I have raised 2 emails of complaint to First Choice with no resolution and this joke of a holiday company taking no responsibility. My advice avoid this holiday company and this resort in may. But go to meet the Staff. More
Ross F, 551897
We loved our stay at the Ocean resort. The hotel is beautiful, very clean and well kept. The staff and customer service agents are all so lovely and helped with absolutely every thing we needed. The food was great all week and I have absolutely no complaints about it. The buffet always offered a great selection, eggs and crepes, cheeses and cold cuts, pasta and pizza Station, fresh grilled meats and seafood, and absolutely delicious fruits and deserts. The snack bar by the pool had a great selection and everything was delicous. Beach bar also had a small snack bar with amazing seafood paella and grilled fish daily. The espresso is excellent! The rooms are beautiful with great finishes. We stayed in building 12 and it was a great location- right next to the pool, walkway to the beach and close to the restaurants and lobby. They have great shows every night, we particularly enjoyed the Cuban night with a live Cuban band and amazing dancers! Best of all the beach is STUNNING! It's narrow which makes it perfect when traveling with kids. The water is so calm and serene, definitely one of the most beautiful i have seen. Big thanks to chef Michel from the buffet and Vania and Dayan from the beach bar, they helped make our stay that much more enjoyable. We can't wait to come back!More
Enjoyable second visit!
This was our fifth time in Cuba and fourth in the area. We stayed at Ocean last year and had a fantastic time so we decided to come back again this year. Arrival and check in: We arrived with a bus load of people that were part of a wedding. The hotel, in anticipation, had several employees at the front desk so the whole check-in process was very quick. We were upgraded into a privilege room in building 9 - thank you Ocean Casa Del Mar! Even though we arrived before the check in time we were told that our room was ready. What a pleasant surprise! Rooms: Building 9 was very close to the lobby and the center access to the beach. Our room was 0945 on the 3rd floor with a side view of the water in the distance. The room itself was identical to our non-privilege room from last year but with a tub instead of a shower. The jets on the tub are pointing upwards so there's no way to use the jacuzzi without flooding the entire bathroom. You have to make very fine movements to adjust the taps to get the right water temperature. The first day we flooded the bathroom with water running out the door. By day 2 we figured a way to shower with minimal water ending up on the floor but it required us thinking our every move before showering. While not a huge deal it was an annoyance. The room itself was still a clean, bright, spacious modern room and we enjoyed it. Lorreta our maid always left us lovely towel art and kept the room spotless! Grounds: Common areas of the resort are quite lovely. The lobbies both upstairs and downstairs are nice areas to sit and enjoy a drink. The plantings on the gardens are growing nicely and there's a lot more flowers. The area between the hotel and the beach is still an eyesore and detracts from the beauty of the place. Beach: The beach is very nice. The water was crystal clear and had an amazing aquamarine color. There are sections of the beach that are narrower and sections where they are wider. We ended up accessing the beach from the east entry point. The beach on that side (closer to the new market place) was wider and we always found chairs no matter what time we went to the beach. Pools: Both pools are very nice. During our stay both sections seemed busy. The east end pool has the 24 hour snack bar, massage tables and there's no entertainment. There's plenty of chairs in both sections but there's not much shade. The chairs in the shade go fast. Food/Drinks: Food was OK. The buffet has a lot of repetition but we always found something to eat and none of us got sick. I found beef in general to be pretty tough. Pork, chicken and fish were better options. There's the standard omelette and waffle/pancake station in the morning and the pasta, pizza , grilled meat and fish stations in the evening. Deserts were pretty good but they stopped doing the fruit flambe that we enjoyed so much last year. Coffee is great at Mike's cafe Entertainment: We only went to a couple of shows this year (the musical and the circus) and we enjoyed both. The early evening entertainment at the lower lobby was good with different things every night. The lady piano player was very good! Service/Staff: Service was pretty good. There were times when staff seemed really busy and so unable to be able to socialize with guests but they were always polite and tried to keep on top of things. Some of the lovely people that served us during our stay Magdiel, Juliet and Valdimir at the buffet. Yilenis at the privilege restaurant and Russo that made us omelettes every day. Privilege: While I wouldn't pay extra for a privilege room, we did enjoy the perks that came with it. The lobster dinner was prearranged and was very nice. The bottle of rum arrived in our room the second day. No bath robes or slippers but we didn't care. The massage was at the spa in the new shopping village. My husband is not the massage type so I could use his time. The spa facility was very nice and I had a really great massage! General comments: We thoroughly enjoyed our stay and would recommend the hotel to others and would be happy to return!More
Things To Do View all »
There are several dolphinariums in Cuba, but you’ll find the largest in Cayo Ensenachos, which is a 15-minute drive fromCayo…View details »
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