Secluded is Ocean Casa del Mar’s middle name – an unspoilt beach unravels right on your doorstep. Plus, there’s plenty in the way of bars and restaurants.
This place has only just opened its doors, so everything’s looking fresh from the wrapping. Outside, there’s a stylish pool scene, and inside, you’ll find eight restaurants, a neon-coloured teen hangout and modern rooms.
The hotel’s parked on one of Cayo Santa Maria’s secluded sweeps of sand. There’s a top-class watersports centre down there, too, so kayaking, windsurfing and snorkelling are all on the cards.
TripAdvisor Traveller Rating
Based On 739 reviews
- Official Rating
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All Inclusive - Here's what you get
Full Board meals. A la carte dining. Snacks.
Local and international alcoholic and soft drinks.
Sports and Activities
All are included except where indicated.
Facilities► View all
El Ranchón buffet restaurant
El Ranchón buffet is set on the beach so you can enjoy your meals overlooking the sea.
Evening entertainment programme
The hotel offers an evening entertainment programme. The sports bar has occasional live music, while the theatre puts on shows and local performances.
2 outdoor pools
You'll find a pair of outdoor pools lined with sunbeds and parasols.
Rooms ► View all
deluxe double room with pool view and balcony or terrace
Deluxe double rooms have a king-size bed, sofa bed, shower, TV, tea and coffee facilities and a balcony or terrace. These rooms have a pool view.
TripAdvisor Traveller Reviews Show more reviews »
Not Ocean quality-very disappointing
Vacationed with my family between December 29-January 5. Initial couple of days were fine. Hotel is nicely laid out and spacious. Room was clean, but hallways were not cleaned the entire time we were there. The quality of workmanship is poor and the hotel does not appear brand new. Pathway lighting is non-existent and our electricity went out for long periods of time on more than one occasion. Most of the staff had difficulty answering basic questions and communication about activities and restaurant availability is limited to one board, with no one able to provide clarification. This is also the only hotel I've ever stayed at that the front desk staff handle NOTHING. If you need anything (towels, toilet paper, water), you must go talk to thier one customer service rep, who frequently had a long line waiting outside the door. On January 31, the hotel became flooded with Cuban visitors and the entire hotel went into a state of chaos. There were fights in the buffet, trays of food packed into bags and quickly no food left in the entire resort. The staff were indifferent in response and some seemed to prefer catering to thier fellow citizens, completely ignoring the tourists. The hotel management acted like they didn't know what to do and repeatedly gave me false information when I brought forward complaints about my family starving (i.e., they told me the locals were leaving on January 1 (NOT TRUE), said they were keeping the buffet open all day to accomodate people (never happened-in fact the hours were shortened!) They offered nothing to appease the situation then and continue to give a rote response about how this was an isolated incident. Don't trust them-they will NOT help you when problems come up. They have offered nothing to all of us who had a vacations ruined by thier poor planning and lack of management and are not responding to requests about this incident. As we have travelled to other H10 resorts in the past, this resort does not measure up and was a real disappointment!!More
c d, 155021
Friends and I recently stayed at the ocean casa Del Mar December 27-January 3 2016/2017. I'm not even sure where to begin, so I'll start with the pros because there is a lot less of them than cons. The beach was beautiful, very blue and clear. The bar staff at the pool bar were amazing and very hard workers. On the other hand, the resort itself was under staffed and not prepared to handle the capacity at which the resort is set for. There is only one buffet for 800 rooms at this resort. The a la carts were line up, first come first serve, style which caused massive line ups and long waits for food. Sometimes to not even get in for dinner. The New Years party was average, the resort officials allowed 500 locals into the resort and they were catered to while tourist sat and waited for long periods of time or went without. The bar was set up with only four workers and two waitresses for the entire resort. The entertainment staff came and partied and drank all night, and every day for that matter while other areas could have used more employees and help all around. Entertainment staff would play a game or do the same dance routine for an hour then sit by the pool and eat or drink the rest of the day. Then to follow the New Years party, New Year's Day, the resort ran out of food and had nothing nor any explanation for why this happened. It was almost evening before there was food available for tourists. The wifi was awful, never worked. The phone rates were super high and charged a random amount for your phone call without proof that you had used this time. The rooms were nothing special, modern looking but the beds were stiff and not comfortable at all. We paid for an ocean view room, and that was a joke. There was a massive desert/forest between the resort itself and the actual beach, meaning no room was actually an ocean view room. Photo from balcony below. There were complaints made while at the resort and nothing was addressed nor done about the situation, just written in a book for the travel representation. Then to top off the awful trip, we were scheduled to fly home with Cubana Airlines, and our plane did not show up at the scheduled time, in fact it showed up 9 hours later with no explanation from anyone again, along with no compensation or consideration for the extensive amount of time spent in an airport with absolutely nothing to do, nothing to eat, and barely any where to sit. More
H10 Hotels have work to do...
No doubt H10 Hotels - Ocean Casa del Mar will review their commercial decision to offer up empty beds to nationals in the future. We had some issues during our stay and managed some resolution from the Director General which we were grateful for. We stayed 14 nights in a Suite â we were a couple with 2 young kids and paid extra for Privilege. Pros of our experience: â¢ The Suite was very nice â iwth Jacuzzi tub and I would highly recommend it. â¢ Cleaning team did a great job. â¢ Beach is beautiful however There is a huge wasteland running between the hotel and the beachâ¦. Who knows what it will be in the future But itâs pretty ugly for now. â¢ The Hotel lobby is very nice and staff in general are v friendly â¢ Pools were always clean â¢ Girls at kids club were very caring with our kids in general staff are helpful but H10 should invest in training On the otherhand, having aimed for H10 5 star experience with Suite & Privilege Services we were very disappointed with our experience. The quality of the food is abysmal. The Buffet was only âjust about edibleâ and the Privilege restaurant, Origami and Italian are only passable and pretty boring. Dishes were incorrectly labelled in the buffet, translated incorrectly between Spanish and English â and frequently what showed up on your plate just wasnât what was described. This was the single major disappointment for us. In general Restaurants & bar services should be better mapped/described and opening hours more clear. Snack Bar frequently runs out of food and we only discovered a beach bar that provides food by chance on our second week and close to going home found a piano bar with a saxaphonist and pianist playing to an empty dark room which is signposted âSportsbarâ â my heart went out to the two musicians ï Re: Privilege In my opinion, there are only 2 reasons to pay for privilege service at H10 Ocean Casa del Mar : 1. to skip the long queues in the a al carte restaurants 2. if you want to drink a lot of international alcohol. We benefitted from the former during the busy days however otherwise I consider it was a waste of money. The actual cost Versus value doesnât calculate â massage (20 cucs), lobstertail dinner 30 CUCS , one hour of internet access per room per stay !!!!! The cost of that comes to 52 pesos â so why pay 245 pesosâ¦.. the value only for restaurant reservations where you donât eat that much better? Everyone gets the towel service, dial 5 for anything you need and the rest is just nonsense â cocktail drink on arrival and humid towelsâ¦ never saw them! I would strongly recommend the following to H10 Management â¢ Set up a manageable reservations systems for all guests for a la carte - it was embarrassing to essentially skip the queue while others stand in line for over an hour. â¢ Include internet access for those paying 35CUC extra per day as Privilege guests. (if the access is ever fixed â there was none for our stay) â¢ Encourage butlers to use inroom voicemail system or hand written notes to communicate with guests rather than them constantly looking for you around the resort. â¢ Deal with the mosquito infestations in the Privilege bathrooms â¢ Provide a welcome pack with the list of privilege services, restaurant/bar options, spa services, tennis courts, activites. â¢ Reconsider the use of tiny plastic glasses for drinks everywhere is a huge environmental problem! I picked up so many and watched many others just get washed away with the tide. Shameful. We found the daytime entertainment to be OTT â involved a guy screaming over high volume regaton music to about 5-15 people of the 700 guest population. While there is another pool my kids wanted to be at the kids club which is right beside the pool bar & activities pool. The team are clearly briefed to load it on but I would say TURN DOWN THE MUSICâ¦ extreme volume does not equate to more fun and afterall thereâs only 15 people participating! H10 Management, you should seriously consider the set up of the activites pool, kids play area and massage table within 70 m of each other..? by all means allow everyone to do what they want but I resented having to explain to my 8 year old daughter that what she was witnessing was drunk behaviour - one tourist had fallen on the flat of their back, another pulled the basket ball ring on top of himself in the pool and another fell over a table at the snack bar knocking all the drinks at 16:00. H10 Hotel Management you could end up with a huge lawsuit if any of these kids has a serious accident in the pool or on the grounds. Surely an all-inclusive has the right to stop serving alcohol to already drunk young people who are become a danger to themselves, As for a relaxing massage ??? H10 Management should consider putting security staff around at night time so partying tourists donât play music loudly at 2am, bang doors or shout â it cost us 2 nights sleep â Maybe an idea would be to put the partying groups into one building and families with young kids into others. I guess this is what it boils down to: this H10 Oceans Casa Del Mar I think you currently have some processes and set up challenges to figure out and a bit of an identity crisis. You need to make up your mind who you are catering to because as trying to cater to everyone you are damaging the holiday experiences of many others!!!! It is not clear if this hotel is a romantic getaway and place to get married , a friends party getaway , a family holiday (debatable)or Cuban free for allâ¦..but I hope you manage to get to the usual H10 Hotel experience which in my experience is excellent on other parts of the world.More
More positives than negatives, 7/10 overall.
Family of 4 stayed Dec. 21-28 in 2 rooms of Bldg 16, 2nd floor. Chose this resort on family member's recommendation, they had stayed in March when first opened and had only good things to say. Here's what I think. The drive from the Santa Clara airport over the causeway to this resort is a solid 2 hours and you arrive (& leave) in darkness so it's just a commute, that was a shame. Check in was smooth and quick, younger daughter even got an adult bracelet (so she could keep me in cervezas by the pool!). The rooms were fantastic, bright and shiny, everything in working order. Maid service for the week was very good too, towels and TP aplenty. The location itself is beautiful, albeit vegetation is still trying to gain a foothold in many places. A couple of the gardeners were some of the friendliest staff we met. In return for giving my wife and daughters flowers or palm leave creations during the week, I passed my nearly new sandals to one of them before leaving. The beach was quite narrow but otherwise perfect, and the beach workers were great for getting you set up where you wanted, serving drinks and taking you sailing. The water was great and I would have spent every waking hour on the beach but others preferred the pool so.....that was very nice too. We only used the eastern pools close to our rooms but everything was always picture perfect, no issues with loungers and the bar service was top notch either swimming or walking up. The only slightly awkward event here was the towel/entertainment guy at this pool. He asked for gifts outright and complained about his job unprofessionally. Dining was as expected. Breakfast is my favourite meal of the day anyway and it never disappointed here. Eggs, meats, cheeses, beans, bread, fruit, and my new favourite brekkie item.....steamed pumpkin! We tended to use the 24 hr cafe at the eastern end for lunch just so we weren't having 3 large buffet meals every day. The menu items were usually the same every day and portions were smaller, snackish really but that was needed! Dinner was a bit of a disappointment generally. Don't get me wrong, we ate but it wasn't always good. The buffet had everything you'd expect but it was often cold and bland.....just blah. We ate once at an a la carte, the Italian, Limoncello. It was better than the buffet, particularly the beef quality, and the service was good. Tried to do other a la cartes through the week but with the no reservation policy and as occupancy rose (it was only 25% when we checked in) the lines became interminable so we passed and buffeted til the end. One comment about certain wait staff in the restaurants, generally very friendly and efficient, but there were times towards the end of our week where we got the distinct impression that we were a bother to one or two of them and were being ignored. Having to wait for service despite asking for service several times over a 15 minute period while said staff are standing around is unacceptable. Check out was okay, had to get a duplicate massage charge reversed and pay CUC40 for one of our two rooms for the extra 4 hours before the bus was coming to pick us up. In the end the bus was 4+ hours late because the incoming/outgoing Air Canada flight was 4+ hours late, c'est la vie! All in all it was a good holiday, value for money I think. I am just so, so, so grateful that we did not travel on later dates, New Year's instead of Xmas....what a debacle! As for returning to Ocean Casa del Mar, we won't, rarely do as there are so many options out there.More
Patrick B, 676536
My wife and I were also unfortunate enough to have visited this resort over the New Year. I can assure you that our experiences were very much in-line with the other travelers who have recently posted (and were exposed to this horrific experience). We saved for a LONG time to take a vacation. Needless to say, the hotel did not deliver - and our hopes for a fun, relaxing, enjoyable vacation were shot. I understand that in the generic responses being provided, you are trying to point out that this was an isolated event, but I question this. We have reached out to Oceans (corporate) and have yet to receive any sort of response. What does this tell me? It says that Oceans have not taken this seriously enough to take the time to respond to what obviously was a MAJOR catastrophe on their part. Just look at all of the people who were negatively impacated and had more stress while on vacation than had they just stayed home! I understand that mistakes happen, but the fact is that NOBODY seems to want to properly address the situation and appear to just want to sweep it under the rug and call it a one-off event. Oceans moved bus loads of people, it was not just one or two people complaining. We would appreciate a REAL follow-up and not just an explanation that it won't be happening again.More
Things To Do► View all
There are several dolphinariums in Cuba, but you’ll find the largest in Cayo Ensenachos, which is a 15-minute drive fromCayo…View details »
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