Just a short walk from the beach, El Duque teams stylish interiors with 2 big pools.
This place has plenty of style, from its smart marble lobby to its contemporary bedrooms. It also has 2 pools – one of them heated. Theme nights at the buffet restaurant keep the menu fresh.
The hotel is less than 10 minutes’ walk to the manmade, sandy beaches of Playa del Duque, and there’s a little shopping complex right next-door.
TripAdvisor Traveller Rating
Based On 719 reviews
- Official Rating
- Lifts: 9, 1 in each building
All Inclusive - Here's what you get
Full Board buffet meals. Picnics on request. Afternoon tea, coffee & pastries 16.00-17.00. All Inclusive available up until 12 noon on day of departure.
Locally produced alcoholic drinks, soft drinks and hot beverages including beer, sangria, house wine & selected cocktails 11.00-23.00. Beer, wine and soft drinks with lunch and dinner.
Sports and Activities
All are included except where indicated.
Facilities► View all
2 outdoor pools
There are two pools, and one is heated in winter.
International buffet restaurant
With themed evenings. Highchairs are available on request and gentlemen are required to wear long trousers for dinner.
The entertainment programme boasts a large variety of activities that changes each week. You can expect quizzes, bingo and cabaret nights.
TripAdvisor Traveller Reviews Show more reviews »
Hi I visited from the 7th of August till the 15th weather was fantastic loved the area nice and relaxing with plenty to do and only a taxi ride from playa de Las Americas. The hotel was clean rooms was massive but no air conditioning which was awful apparently some rooms have them why can't all rooms have them?. The pool area was big and clean could of done with some music during the day tho bit boring entertainment on a night was absolutely rubbish a little crappy kids disco then some awful act on for about half an hour we went out most nights. Food I thought was okay had theme nights Mexican and Chinese which was fab. I would stay here again but just be prepared to go out every night and request air conditioning More
jamie m, 186347
My wife and I went for 7 days for a break with my sister in law and her new fella. Great place to stay rooms big clean and comfortable. Food good and swimming pool excellent. Ideally located for good walks along the beach. Entertainment was okay! We would go again More
Management Team let this hotel
We are a family of 5 (2 adults 3 children, 10,6 and 4). We had to book 2 rooms via Thompson, we upgraded one so we could all spend time together in a bigger room during the day while our 4 year old napped. Our special requirements stated Connected room if available. Upon arrival my Husband was allocated a room with 2 children and myself and my Daughter another right across the other side of the complex, we couldn't have been further away if we tried. On the first night we walked back to the smaller apartment which was very dark and poorly lit I didn't feel safe at all. I felt very uncomfortable and decided half way through the night after hearing the back unlocked gate open and close every 10 min to go to my husbands room. We pulled a sunbed in for my daughter and made her a bed on that. The next morning I went very upset to reception and explained my situation to the reception staff. I got told something would be worked out and to go back later. I went back later and got told to go back the next day, I explained I would not be sleeping in the other room therefore could a bed be made up for my daughter - this was not possible. The next day I went back twice and was eventually told I could move the room for 3 to another block which was still not in the same block as the other room but the other room was under no guarantee to be moved - I told them that was pointless so would wait for them to arrange 2 rooms together. I went back twice again and was finally told "we offered you a change which you turned down so no you cant move" We ended up all sleeping in the 1 apartment with the other one standing empty with my daughter sleeping on a sunbed for 14 night ... Unacceptable in my book ... the only godsend was the lovely cleaning lady made the sun lounger up as a bed every day for my Daughter. The communication between the staff on reception here is really poor , always telling to come back the next day where I got told different story's. These guys do not put themselves out for anyone and never asked how our stay was or didn't even say safe trip home when leaving. on a good note My children made lots of lovely friends here, loved the mini disco although was over in 20 minutes. The entertainment is poor, very dated, Abba type tributes,(which my 60y old Mum would love but not for us) The all inclusive drinks finished at 11.00 and snacks were not included in this. To top all this off we Arrived at 9.00 pm on our first day (we had obviously lost a day of our all inclusive) this is acceptable however, on our last day we were leaving at 6.00pm, we had to check out by 12.00 where our all inclusive bands were cut off therefore 2 days of all inclusive were not used out of the 14 paid, The food was ok, the staff in the food hall were fab very under staffed but so helpfull the people that make this place work are the Bar staff who were great, the cleaners and the restaurant staff. The complex is good and could be made so much better if the Reception staff and Management team actually made people feel Welcome and cared a little .. How someone thinks its acceptable to treat customers in this way is beyond me ... "come back tomorrow" every day is not acceptable its a fob off.!!! To top all this off the pool Lifeguards were constantly on phones and clearly not watching the pool ! Not a great impressionMore
Could do with a good manager to sort it out!!
I don't want to be negative and after all we returned today and had a good holiday but that was no thanks to this hotel! We are two adults one boy 10 and a terminally ill infant who's 1. After we booked the hotel we made various phone calls and emails to request a low floor we know this is only a request but the way it dealt with at reception made us feel worthless with a who cares attitude. This meant a daily climb with chair and oxygen. The lift worked occasionally!! The rooms are well equipped but with no air conditioning available. We couldn't open the doors as we were given a room over looking a busy road and service entrance to the hotel! This is E block avoid like the plague!! We asked to move time and time again but got no where. The food wasn't bad however it could do with changing menu on a nightly basis! We are frequent travellers making time we have as special as we can so this really wasn't good enough!! There are better hotels local for similar money so choose wisely!More
Not all inclusive
Stayed here in August for 2 weeks. When booked we got told snacks were included as having little ones this is perfect to lounge round the pool but have to pay for snacks. Food terrible just the same stuff everyday. Would of been cheaper to go room only and eat out.More
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