Just a short walk from the beach, El Duque teams stylish interiors with 2 big pools.
This place has plenty of style, from its smart marble lobby to its contemporary bedrooms. It also has 2 pools – one of them heated. Theme nights at the buffet restaurant keep the menu fresh.
The hotel is less than 10 minutes’ walk to the manmade, sandy beaches of Playa del Duque, and there’s a little shopping complex right next-door.
TripAdvisor Traveller Rating
Based On 700 reviews
Full Board buffet meals. Picnics on request. Afternoon tea, coffee & pastries 16.00-17.00. All Inclusive available up until 12 noon on day of departure.
Locally produced alcoholic drinks, soft drinks and hot beverages including beer, sangria, house wine & selected cocktails 11.00-23.00. Beer, wine and soft drinks with lunch and dinner.
All are included except where indicated.
There are two pools, and one is heated in winter.
With themed evenings. Highchairs are available on request and gentlemen are required to wear long trousers for dinner.
The entertainment programme boasts a large variety of activities that changes each week. You can expect quizzes, bingo and cabaret nights.
Arrived on 27th July and stayed for 1 week. Stayed in E-204. Great hotel, room was big and clean although it was on the main road and without air conditioning so had to sleep with the door open and the traffic was a bit noisy at times. We arrived just after the restaurant should of shut and although we just wanted to get to the room the staff offered to get a meal brought to our room for us if we didn't want to go to the restaurant but as they explained they had been expecting us they'd kept the restaurant open so we could eat so we did do. The food was really nice and a lot to choose from even our 5 year old had lots to choose from and enjoyed his meals. Show on every night which weren't bad my lad especially enjoyed the magic show which was actually quite good to be fair.. The staff were great especially the pool barman our new mate pedro remembered everyone's drinks and if you sat at the bar they didn't even wait for you to re order if they seen your drink was empty they refilled it without you asking. Pool is great, impressively big but large parts shallow enough for kids to stand up and play in. Although getting a spec close to the pool does need some intuitive thought (we reserved our spec on our way home in the night rather than get up in the morning) all part of the fun! Only complaint and it is a small one.. When the bar shuts at 11pm you can buy a drink until 12pm but you can't pay at the bar you have to order at reception and pay there and take your receipt to the bar to get your drinks! All in all we are planning a definite return next year! Great value for money! Surprised it's only a 3 star hotel!More
We arrived at the hotel at approx 9pm on 10th July staying for 1 week. Upon checking in the receptionist was a bit rude and obnoxious and was very blunt with us. The rooms are spacious enough and cleaned daily with fresh towels etc. There is no air con in the rooms and they charge you â¬25 for the hire of a fan. There is a ceiling fan in the lounge but has little effect on cooling the room. The photos on the travel agent website showed 2 double beds in a 1 bed apartment. We had 2 single beds and 2 small beds made up on the sofas in the lounge. We went down to the restaurant at 9.20pm to be told there was no time to eat as it's closing at 9.30pm. However the restaurant manager was kind enough to help us to our room with plates of food and drinks. The dirty dishes sat in our room for 2 days before we decided to put them outside the front door. We were told the maids would remove them the following morning... The food is very basic, look warm and generally tasteless. There is little choice which is quite disappointing. Steak, chicken, fish, pasta and chips are the standard options. There is supposed to be a kids buffet area but I certainly never seen it. The pool area is kept nice and clean. My only problem with the pool is they keep the sunbeds chained up until 10am each day. There is always plenty beds but you need to be early to get a space. The all inclusive drinks stop at 11pm each day and the day of departure your band is cut at 12pm when you check out. There is an option to purchase a card for â¬10 per adult and â¬5 for children. Again, disappointing as we lost a day of our holiday with arriving late and didn't get the chance to enjoy our last day before departing at 6pm. There is only 1 bar in the hotel which is by the pool. Fast friendly service from the bar staff. There is no pool snacks included in the all inclusive which is pretty pathetic in my opinion. We had to get our 2 kids out of the pool, dried and changed for lunch ever day. I've never seen anything like it in all the hotels I've stayed in. The evening entertainment was the average holiday shows and good for the kids. The only positive from my experience is that the holiday was cheap.Â If your looking for a no frills budget holiday in the sun then this hotel is good. If you are looking for good food and a bit more luxury then pay the extra for a 4 or 5 star. I am disappointed in this 3 star hotel and would not recommend it or return. More
Bob M, 186518
I went with adult children(22 and 24) looking for relaxation. We had a great week all inclusive. The appartment was of a high standard and cleaned with fresh linen and towels daily. Food, buffet style was of a wide variety, with a huge choice for breakfast , and salads and two or three hot dishes, griddles meat and fish and pasta/ bolgnese/ veggie choices each meal. As the meal times range over three hours, there was no real need for a cafe/ snack bar, as you'd be hard pushed to eat anything else in the hour between breakfast and lunch or three hours between lunch and dinner!! Staff were always friendly and professional. We thought they were a little standoffish at first, but during the week realised that it is obviously their training, and restaurant and bar staff were always friendly and keen to help. The entertainment was variable, but was fine in the background! It is what we expected going to a family focused hotel. Not all bedrooms have air conditioning, so if going in July/ August suggest hiring or buying a fan for the room. 16 euros to buy from the supermarket. All inclusive lasts until midday on the day you leave. If you have an evening flight, then they offer 10 euro extension per person for the bar and restaurant. We didn't do this, but while the exchange rate is low, this would offer really good value and is less expensive than local restaurants. That said, we had a great lunch at San Marco just outside the gates for similar.More
r k, 503756
Great pool area Hotel and room kept very clean No air con Poor food choice most of the time Good location only 10 minutes from beach Adele is a good part of Tenerife with lots of lively bars and restaurants and fun but busy beach We had a good holiday here and my son loved the pool but the nights were very warm in the room with no air con and the all inclusive food was disappointing. Staff were pleasant but the desk staff were a little rude. More
Just returned from 1 week at El Duque with family including 7 year old son. When we first arrived we were given a room in the block above the restaurant. It was the first room in the block by the stairs. The room was a little shabby but when we tried to lock the sliding doors to go for dinner it became apparent that the door was not secure and actually looked like it may have been forced open in the past. We complained to reception who said they would send someone to look at it. This meant waiting before we could go to dinner after a long day travelling as we did not feel the room was secure to leave our things in. Really we should have been moved rooms there and then but we let the man come and have a look at it and while he did we were able to go and get some food. It was around 9pm ish when we went to dinner and although it was at the later end of service it was clear that the standard of food wasn't the best, a little sparse and cold. Anyway we ate and returned to the room, the door was unable to be fixed and in the end we were moved to a room on the other side of the hotel above the reception and over looking the quiet pool. This room was much nicer and no issue with the sliding doors. The man on reception apologised and said he should have moved us from the beginning. By this time we were tired from travelling and went to bed. There were 4 of us in our group, 3 adults and a child. My mother and my son had the twin beds in the bedroom and this left myself and partner the "sofa beds", this was basically an L shaped sofa which we had to share. It was the most uncomfortable sofa bed we have had at any of the hotels in Tenerife we have stayed in. Not very roomy and a very this "mattress", however it just about sufficed as a bed for me, although my partner who is 6ft 1in suffered more than me with the bed. Anyway the next morning our holiday could begin properly. So let's start with the pool area...it is fantastic, cleaned every morning and is nice a big, a good temperature and has a lifeguard too, some of them were fantastic and very observant, you felt the kids were very safe there. I'm not a fan of swimming but this pool I went in more than any other I ever have in Tenerife. The pool is a definite plus side in my opinion. My 7 year old was in it all day everyday bar a couple days. The pool opens at 10am but people have towels laid out before this in the areas they want, loungers are stacked up and chained up until around 9.50am when someone unchains them and people are usually ready to grab beds from about 9.30 to ensure they get their space etc. This aspect is not unlike the other hotels I have stayed at really. The rest of the hotel is also kept spotless and the room was cleaned and fresh sheets and towels everyday which I have not had before, usually been every other day. We went all inclusive, however it's a slightly strange set up as any snacks outside the 3 main meals are extra cost, so we only ever ate at breakfast lunch and dinner, which is fine for adults but with hungry children I could see it being an issue. Drinks are from 11-11 at the pool bar and as breakfast ends at 10ish there is a period of about 1 hour when u can't get a drink, one day I asked at the bar for water as it was so hot and was told "in 15 mins" which I thought was a bit rude. The food over all improved from the first experience we had at 9pm on our arrival day but not hugely. Clearly the earlier you go in for meals the more choice you have which is to be expected in my opinion. However I am the less fussy eater of the group, my mother and partner enjoyed the food a lot less. There was a good selection of foods but often either over done, under done or cold. However there is a microwave if u wish to use it. The food was of a lower quality then we have had in other hotels but then we have been in 4* previously so I think you get what you pay for. The location of the hotel is good, 10 mins from the beach but it is on a hill so be aware of that when walking back up. Plenty of bars and restaurants around if you need them. There is a supermarket just outside the complex and down some stairs as well as a paper shop etc. The entertainment in the evening varied from OK to pretty bad. There was a mini disco for kids which lasted about 20mins and then a long break of about 30 mins to 1 hour before the "main" show. This varied from a guy doing Motown to some dancing, some more singers and the one I liked the most was an acrobatics act. Our son liked to play in the park with friends and then watch the show with them all so we stayed to watch the shows for him really, but I imagine you can find better entertainment away from the complex. The bar staff are very good but the bar area gets busy of an evening and there is only ever 2 bar men and seating is also limited so get there early for a table. Overall I had a fabulous holiday. I would stay again as the pool area was so good for our son and he loved it. However it would not be top of my list even though I had a great holiday. The food could be improved in my opinion and I think that all inclusive should mean exactly that. More
Items marked with * incur extra charges which are payable locally