A spacious beach is the icing on the cake at this hotel, which comes with 4 pools and restaurants.
This huge place is split between a main building and an annexe across the gardens. Just over the road there’s a huge sandy beach, and Puerto del Carmen is a half an hour walk away, or 5 minutes in a taxi.
The hotel does well for pools, with 4 plus a couple of extra ones for kids. There’s a quartet of restaurants, including a Mexican. As for activities, there’s everything from archery to art classes.
Based on 1840 reviews
- Official Rating
- Lifts: 4 in the main building and 4 in the annexe
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- 20kg luggage allowance
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All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Weekly themed buffet.
Local beer, wine, spirits and soft drinks, until 24.00. Nightclub drinks, until 02.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
4 outdoor pools
Jump in or take a dip in any of the 4 pools. With sunbeds and parasols. Two are heated from November to April.
International buffet restaurant
For breakfast, lunch and dinner. A great place to visit for late breakfast after a lie in. The international restaurant also performs show cooking, so you can watch the tasty dishes being prepared right in front of you. Themed buffet once a week, with poolside seating.
Open in the summer months.
TripAdvisor Reviews Show more reviews »
This was a lovely holiday. Hotel staff very helpful. Rooms very clean. All inclusive was very good included being able to serve yourself with beer, wine and soft drinks anytime. Bar drinks very good with equivalent of Baileys, Rum, Tia Maria etc. Entertainment was by hard working animation team and dancing and acrobats. Sometimes quite basic but family friendly. Food was really good. Enjoyed the Mexican and Asian restaurants. Main restaurant gets quite packed but so much selection to choose from. Location was very good and central. Bus rides very regular, safe and cheap. Plenty to see and do. Beach is just over the road. All of the area was very clean and litter free. Will be returning very soon.More
Riu, or a poor imitation?
We have always chosen Riu hotels in the past because, although you pay a premium, you get in my opinion what you pay for. We have just returned from here yesterday having travelled with Thomsons, this place was not shabby by anyone's standards but is it up to the Riu standard in all areas? no it most definitely is not. The complex was immaculately clean & the grounds well tended. The staff on the whole were very friendly & welcoming. The pools were nice albeit there are not the 5 that were advertised but only 2 + kiddie pools. One of the larger pools had a dividing wall built in it to increase the numbers. This meant that we could hardly walk between the mass of sun beds & row upon row of sunbathers lined up like pilchards in a can. The beds in the rooms were dreadfully uncomfortable, we had to put the extra blankets supplied underneath us to try & make the mattresses less painful. The worse part of the story was the sorry excuse for a bar... The large complex is made up of 2 hotels & yet has only 1 bar & 1 buffet restaurant for the evenings. There were also 2 themed restaurants, 1 Mexican/ Canarian which we really liked & 1 Asiatic, which we felt was poor. The restaurant...the food in the buffet was very good although somewhat uninspiring after a fortnight. The bar... here they served cocktails, NOT... what you actually got was a premixed liquid poured from a plastic, seemingly unlabelled container (which looked like it had come from the local cash & carry) over ice & then put in a blender. The taste of each resembled no cocktail that I had ever experienced & the Tequila Sunrise had no 'sunrise' but in fact looked more like a cloudy morning. The local drinks which came all inclusive tasted nothing like the originals ie Vodka, Gin, Campari etc. I felt that Riu were increasing there profit margin to the detriment of their reputation. As I said, the rest of the hotel was not shabby but, was it a Riu, not by a long shot in my experience.More
OK, but needs a refurb
We stayed here for two weeks in Sept and were quite impressed with the hotel. It was very clean, the staff were all extremely friendly (as we found out at another Riu hotel), and the atmosphere was quite relaxed. The dress code for dinner wasn't enforced, good for me as I only had smart shorts anyway, but there was never anything inappropriate worn when we were there. Mealtimes could be quite random, with several people having little sense of direction and just moving without thinking. We always managed to find something to eat and experienced little repetition, even in the old Palace hotel snack bar. The AI drinks options were quite good with decent spirits, Amstel on tap (some pumps dispensed better than others), and the premixed cocktails OK. Some may have an issue here but you're on holiday, take a chill pill and relax. The Palace was where we were based and the rooms were pleasant enough, if a little small. However, for the time you spend in there, the size was adequate. The "quiet" pool was just that for the majority of the time, save for a couple of days when we had what appeared to be Spanish football chants incessantly. A word from the management sorted that one out, though. We never had any bother getting a sunbed and were spared the bunfight at stupid o'clock which has blighted other holidays. Elbow room could be an issue at times, but there wasn't any bother in moving beds and parasols to gain some space and shade. The pools were cool and refreshing - in fact a bit of a shock on getting in the first time. The half of the pool with the swim up bar did seem warmer than the other part though. Now to the points which could be improved. The hotel is looking a little tired (especially the Palace side) and could do with a refurb. If you want to see how the new style looks, the Riu Gran Canaria is very nice indeed. WiFi needs to be extended to the Palace side as well. Other Riu's are free for 90 mins in reception areas, with the option to buy access for a week which extends to other parts of the hotel. There are internet terminals on the Palace side, it isn't beyond the wit of man to install a WiFi hub here as well. Overall, we had a lovely time, with good flights and transfers. The staff were brilliant and we were well looked after. Would I come back? Perhaps if the hotel had a facelift and we upgraded to a bungalow or bigger room in the main hotel.More
stayed at this hotel a few times before, and once again a very enjoyable stay. Staff very good and friendly, food very good as well. Had a few problems with the room reported it to reception and they fixed them the same night.The only thing wrong is the hard beds wish riu would spend some money on better beds, only a miner issue though. Cant wait to go back!!More
Excellent staff make this hotel
I have stayed in many Riu hotels all over including the Riu Palaces etc but this has so far been my favourite. The rooms were nice and clean, the garden and pool areas all well maintained but what really excels this place are the staff, they are the friendliest most welcoming I have come across, from arrival I just felt relaxed and looked after. The food was good but we did eat out a few times especially at lunch only because the local tapas are excellent. I tried all the a la carte options and again all good and a nice selection. I have been to Riu hotels with a superior selection but for a week in the sun it was just perfect for us. The entertainment was amusing I must say, the team done their best and we did stay in the hotel a few nights to experience it but most nights we went into Puerto del Carmen as there is a good selection of bars there. Overall I thoroughly enjoyed my stay and will go back! More
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