A spacious beach is the icing on the cake at this hotel, which comes with 4 pools and restaurants.
This huge place is split between two main buildings and annexe blocks across the gardens. Just over the road there’s a huge sandy beach, and Puerto del Carmen is a half an hour walk away, or 5 minutes in a taxi.
The hotel does well for pools, with 4 plus a couple of extra ones for kids. There’s a quartet of restaurants, including a Mexican. As for activities, there’s a range of things to choose from.
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Based On 2863 reviews
Full Board buffet meals. Snacks. Weekly themed buffet.
Local beer, wine, spirits and soft drinks, until 24.00. Nightclub drinks, until 02.00.
All are included except where indicated.
Jump in or take a dip in any of the four pools. Two are heated from November to April. Sunbeds and parasols are dotted around the sun terraces for you to relax on.
The international buffet restaurant is where you'll find breakfast, lunch and dinner on offer. There's also show cooking, watch the tasty dishes being prepared right in front of you. There's a themed buffet once a week, with poolside seating.
The entertainment programme is suitable for adults with a combination of live music and high calibre shows, there's definitely something to offer everyone. Just check the entertainment programme for more information. You may prefer to dance the night away at the disco under the bridge between the hotels. The disco runs from 11pm to 2am.
These twin rooms come with either a balcony or a terrace, with an extra child's bed in the bedroom on request. Your room includes air-conditioning and a TV.
The 1 bedroom family room comes with a lounge and either a balcony or terrace. You will also get an extra bed on request in the lounge, air-conditioning and a TV.
Have just returned from this hotel and have had a very pleasant time. The cleanliness is faultless throughout and all staff work extremely hard to make your stay pleasant. Our room was on the far side which was lovely and peaceful with a pool, bar, restaurant and spa close to hand. The only sad area was the old reception area that we christened 'The Titanic area' which has a few chairs and tables but could be made into a lovely area for those guests staying across the bridge. Having been with Rui before I felt the food was slightly less fresh, and even found a touch of mould on my food the last day. I appreciate that everything is imported and very hard to cater for such quantities. The Asian themed restaurant was delicious on our second visit but none of us were keen on the international. I think more effort could be made all round on starters and puddings, there was always lots of choice for main. Pools very cold at start of week but once we had acclimatised could jump straight in. Had some great trips organised by Thompson reps, the natural wonders trip, and the evening volcano trip, learnt a lot from the guides about the island and about its Eco policies, so we'll done to Lanzarote! Evening entertainment not my style, except the night of African dancers , found it all a bit cheesy though could see the staff were working really hard and always smiling, mimed Grease nights didn't hit the spot. Teenagers found the evenings a bit dull, and not many English at the hotel overall. Overall the hotel staff made the holiday as they worked very hard and were always helpful.More
My comprehensive guide to Riu Paraiso before I forget! Arrival: The hotel is approximately 15 minutes from the airport by coach and we were not affected by airport noise at all. Check in is at 2.00pm and check out at 11.00am. Outside of those times you can use the hotel facilities and store your luggage in a luggage room. I went with my husband, daughter aged 16 and son aged 15. The entire hotel was spotlessly clean through our stay. The hotel is mainly on the flat with and there is a gate to the rear of the hotel where you can access the promenade - a walk to the left to Puerto del Carmen with shops and restaurants and a walk to the left with the same and then eventually the airport. Suitable for wheelchairs and pushchairs. Rooms: I emailed the hotel prior to my holiday to ask for a room in the main hotel as my son has ME and they advised they would do their best to accommodate us. When we were arrived the receptionist remembered my email and we were given a room in the main building. If you have any mobility issues request a room in the main building. If not, then you are about a 5 - 10 minute walk from the other side of the complex. All rooms are equal so it is preference as to where you would like to be. I prefer to roll out of bed and be in the restaurant in a few minutes - my hubby likes to feel he has walked a bit and so deserves his food! Lovely large balconies, hairdryer pretty useless in my opinion, toiletries on arrival but not topped up; beds made up daily but only changed on request; towels change daily if on the floor, mattress toppers available on request, free safe in room, fridge in room, air conditioning and ceiling fan, light and airy room. WiFi: My only negative. It is absolutely appalling! There is an IT chap on site for in the morning and early evening to help but outside of this the reception do not want to help. 20 Euros for 7 days and 1 Euro for 30 minutes. After 4 days of nothing I did argue a refund for my son! Food: Main restaurant - Breakfast 8am - 10.30am; Lunch 1pm - 3pm; Dinner 6.30pm - 10pm. Main bar 10.30am until midnight; Snack restaurants in both sites - 10.30am - 5.30pm. Plenty of choice for even the fussiest of people! There are 3 speciality restaurants - Mexican (average); International (no theme and very disappointing - the main restaurant was much better; Asian (excellent - loved it - thank you!). Lots of choice for cocktails, prosecco, hot drinks etc. No problems with taking food / drink out of the restaurant. They don't do picnics for excursions but we were told to make our own picnic from the restaurant. Bottles of water available free of charge from behind the reception. Staff: All staff greet you and say "Hola" when they pass and this is a really nice touch. Bar and restaurant staff absolutely amazing - never stopped and never without a smile - they are the backbone of the hotel in my opinion - we loved our singing breakfast lady, Vicky! Entertainment: This is a large complex and there are 10 staff who all work incredibly hard from 10.30am - 12.30pm, 3.00pm - 4.30pm and evening entertainment. Kids club for different ages. Adults entertainment included fitness classes twice daily, water aerobics, water polo, rifle shooting, daily bingo, french bowls, darts etc. Twice a week the shows were from outside professional entertainers. Pools: 5 very cold pools in total - the 2 on the other site included a swim up bar which is a fun novelty. No kids slides. You can change your pool towel daily at no charge. Always found sunbeds at around 8am when husband went for his morning coffee - we were told you have to be up before 6am for a pool side sunbed - that was never going to happen! Thompson: We went with Thompson and have never found reps helpful previously - however we could not fault them - they were all really helpful and knowledgeable and happy to help with any queries. They were at the hotel on a daily basis. Trips: Rubicon Marina market is on a Wednesday and a half hour trip on the 161 bus and then a 20 minute fab walk along the promenade. 2.75 E each way. Costa Teguise Market is on a Sunday and this was fab - really enjoyed it - loads of stalls. You must try the Transylvania cakes at 3 E each! I did note that the lace tablecloths and other items were cheaper in the local shops so you need to be firm with your haggling! I noted all the travel companies were the same price for trips. However if you get your trip through the cycle shop near the hotel then they will offer you a discount in the deposit price of subsequent trips. Sea trekking was 60 E per person. The kids enjoyed it as it was different but I felt it was a lot of money for 40 minutes each and it was in the bay with all the beach swimmers. I hope this is not too much waffle! Any queries please send me an email!More
This hotel was of a really high standard. Fast check in, friendly reception staff. Our rooms were quite a way from the main building across a bridge, but we had our own shop and a beautiful pool with pool bar. There was a wonderful self serve drinks and buffet at the pool too. The whole hotel is kept exceptionally clean , with cleaners always on hand. There is unlimited bottled water on reception for you in large bottles. As well as the large buffet restaurant, there is bookable themed Chinese, American and Mexican. Unlike some hotels, you are allowed floats, kilos and water pistoles, which makes for a better holiday for the children. The entertainment staff try continuously hard to keep everyone happy. There's evening entertainment albeit a little cheesy. My daughter had a birthday whilst there, and we when returning to our room, there was a Birthday card and a lovely large jigsaw puzzle on her bed from them, which I thought was a fantastic gesture. You can walk threw the grounds practically onto the beach, just crossing a road. However the beach was extremely windy and this caused the sand to whip you quite painfully during our stay. There are a couple of small shops and an arcade a little walk down the road, but you need a taxi to go into the main area for restaurants, shops and the market etc. we did a fantastic day to a zoo/ water park which is well worth a visit. To some it up, you won't be disappointed with the quality of this hotel, it was a lovely vacation and yes I would return.More
5th time of coming to this hotel never get fed up of it love all the bar staff do a excellent job the same as all the staff there the only downfall is having to get up early to get a sunbed but other than that it was fab carnt wait for next year The hotel is situated at the beginning of port del Carmen with a lovely walk to the shops all that you could wish for More
Rooms are well thought out but do need an uplift, long walk from our room to the main areas but to be fair one of the smaller pools and bar was fairly close and offered most things one would need. Main restaurant and food was excellent and plenty of choice, you could always find something that you enjoyed. The restaurant at times was very noisy as reported by many others.The baby chairs in the restaurant are very old and could do with an update as they were difficult to slide the legs out. Sunbeds round the pool were all taken but not always used, just left with towel's on them for most of the day. Bar staff were quick to serve you even if very busy. Cleaning was also first class, tables cleared quickly, rooms, pool, garden also maintained well. Resident Entertainment Staff. The shows they put on were really very good even though they did not sing and worked to a set tape. They did however put every thing into the dancing and getting the background set-up. Really excellent effort but would have liked them, when they did give an announcement to speak in English that you could understand as well as other languages used. Children's entertainment needed some improvement with the same thing being done every night mainly catering also for non-English speaking children. Other hotels we have been to actually split the age groups entertainment, not a lot of use was made of the turtle theme for the very young children.More
Keith B, 186338
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