A spacious beach is the icing on the cake at this hotel, which comes with 4 pools and restaurants.
This huge place is split between a main building and an annexe across the gardens. Just over the road there’s a huge sandy beach, and Puerto del Carmen is a half an hour walk away, or 5 minutes in a taxi.
The hotel does well for pools, with 4 plus a couple of extra ones for kids. There’s a quartet of restaurants, including a Mexican. As for activities, there’s everything from archery to art classes.
Based on 1798 reviews
- Official Rating
- Lifts: 4 in the main building and 4 in the annexe
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- 20kg luggage allowance
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All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Weekly themed buffet.
Local beer, wine, spirits and soft drinks, until 24.00. Nightclub drinks, until 02.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
4 outdoor pools
Jump in or take a dip in any of the 4 pools. With sunbeds and parasols. Two are heated from November to April.
International buffet restaurant
For breakfast, lunch and dinner. A great place to visit for late breakfast after a lie in. The international restaurant also performs show cooking, so you can watch the tasty dishes being prepared right in front of you. Themed buffet once a week, with poolside seating.
Open in the summer months.
TripAdvisor Reviews Show more reviews »
Mostly good hotel
This hotel is alot bigger than expected, but nevertheless is a very nice hotel. We had a problem with the electric in our hotel room throughout the holiday which normally we would have to flick a switch in the main box for electrics, but sometimes it needed more and we were told on one occasion to fix it ourselves in this other box, after attempting we received an electrician!! Other times, the electrician was sent out first time. Though on chatting to other couples, the electric didn't seem to be a problem for anybody else. The food was good quality and although it was all inclusive, it was constantly being cooked fresh in front of you - so nothing was left out for hours. The main buffet was a little repetitive but there are three other restaurants you can book into - which are all lovely. The entertainment group were really good and spoke many languages fluently, putting on various activities for adults and for children. We would have liked some music on round the pool area however. We also felt that the lights in the bar area shouldnt go off at late night, as we was notified at 1am that the lights are going to go off (leaving us in pitch black dark), though some people like sitting out later than this - leaving us no option but to go to our hotel room. the receptionists were all helpful (apart from one very arrogant and rude receptionist), The hotel is in a fantastic location with cheap taxi fares, a bus stop 2 minutes walk away, and walking distance from shops, supermarkets, restaurants. I strongly advise booking through Thomson as the reps were extremely helpful for the local area and were english so were very easy to understand. We booked size excursions and they were all fantastic and the reps give really good and honest advice for excursions. The beds were extremely noisy even to sit or turn over on, and although we booked a double room instead of a twin room, we received two single beds put together, which we purposly didnt want due to a gap being in the middle!! It does have black out curtains though which gave us a beautiful sleep!! A horendous smell of sewage at one part of the hotel (unfortunately on the way to our room)More
we had a 8-day-vacation at the Riu Paraiso and were satisfied with all services. Nice and clean rooms, very friendly staff and located next to the beach and bus stop. Food was nothing special, almost the same as in each big hotel, but not worse and nothing to claim. If we come back to Puerto del Carmen, the Riu Paraiso will be our first choice againMore
Very good hotel, would go back
Excellent hotel, staff very efficient and couldn't be faulted. Rooms and facility very clean. Food choice is expansive to say the least and of good quality also. When I consider what was wrong about the hotel, I really couldn't think of anything to be honest. Maybe serve fresh salmon at breakfast? That was about it.More
Nice Resort, although a little too large.
When we arrived here many people also checked in at the same time, as it was dinner time we were told to give over our documents & have dinner, then return to reception after to finalise checking in. Reception staff were very helpful & pleasant enough. I am aware that two hotels on this site have been joined together/combined to make a resort. Overall our stay has been pleasant, however I wish to make a suggestion to you in the hope that Riu will take my observations onboard. During my stay I have noticed that during the evening the only place to acquire a drink & receive bar service is in the main reception/bar area at the original Clubhotel. Myself & my party had rooms & were staying in the previous Hotel Riu Palace Lanzarote building & wanted to socialise here in the evenings, however we were unable to do this due to the Building being like a deserted ghost town of an evening with no atmosphere or bar. We were fully aware that a walk to & from the main Clubhotel building would enable us to acquire a drink, however us & many other guests here commented on how beautiful the old Palace reception area was & how it is unused, not utilised & has no atmosphere of an evening. I do think they should reconsider using this area for a bar as not all guests wanted to be hearded into a noisy overbearing area with 1000+ other guests. Extremely noisy! Food overall was good, although repetitive at times. No iron available to use, they do not provide this service free, it was 15 Euro to hire one from an external company, not what we would expect from an apparent 4 star hotel, certainly not as a Riu Gold card holder! Very clean everwhere, spotless infact. Asian, Mexican & International buffet restaurants, all nice...shame they were buffet though & not a la carte. All a bit too canteen like for our liking generally, a bit too 'brits abroad' also a large German clientele here which is to be expected in the Canaries, many of these people were extremely rude & boisterous. I think adults or couples only is more for us, there were alot of kids here. This resort as they now call it (2 hotels merged) was too big for us so therefore we would not return. A shame in our opinion that they have ditched the old Palace hotel in favour of this huge overbearing place. A Riu Palace hotel is by far nicer. More
Such a disappointment
This was our third visit to this hotel and the standard has dropped. On 3 occasions our room was not cleaned properly, the chairs in the dining room were nasty and sticky and even the high chairs had not been cleaned. There were often a few dirty cups in the stacks by the drinks machines, probably not stacked correctly in the dishwasher and on a few occasions we also found dirty plates. The dining room service was normally very good, but the standard dropped on the last few days. Apparently the hotel was full but in that case they should have brought in more staff. On three occasions I had to find a waiter and ask for water, which they normally provide as soon as you sit down. When we arrived we asked about keeping our room until the afternoon and were told to ask 48 hours before departure. This we duly did, only to be told very rudely by the man on reception to come back the next day. We were then told that the room would not be available as the hotel was full but that we could book the courtesy room for half an hour. To cap it all, we had booked and paid for taxi transfers and although the transfer on arrival went smoothly, on departure there was no taxi and we had been booked on a local coach, which proceeded to call at several hotels on the way to the airport! Having said all this, I have given an average rating because in general the staff were efficient and polite, the food was nothing special but on a par for this type of hotel. The location is great, not too far from the airport and just across the road from a fabulous beach and seafront walks if you like to walk off your meals. However, there is no way this is a premier hotel and we will not be returning.More
Diana N, Southampton, England, United Kingdom
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