A spacious beach is the icing on the cake at this hotel, which comes with 4 pools and restaurants.
This huge place is split between a main building and an annexe across the gardens. Just over the road there’s a huge sandy beach, and Puerto del Carmen is a half an hour walk away, or 5 minutes in a taxi.
The hotel does well for pools, with 4 plus a couple of extra ones for kids. There’s a quartet of restaurants, including a Mexican. As for activities, there’s everything from archery to art classes.
TripAdvisor Traveller Rating
Based On 2525 reviews
- Official Rating
- Lifts: 4 in the main building and 4 in the annexe
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Weekly themed buffet.
Local beer, wine, spirits and soft drinks, until 24.00. Nightclub drinks, until 02.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
4 outdoor pools
Jump in or take a dip in any of the four pools. Two are heated from November to April. Sunbeds and parasols are dotted around the sun terraces for you to relax on.
International buffet restaurant
The international buffet restaurant is where you'll find breakfast, lunch and dinner on offer.It's a great place to visit for late breakfast after a lie in. There's also show cooking, watch the tasty dishes being prepared right in front of you. There's a themed buffet once a week, with poolside seating.
The entertainment programme is suitable for adults with a combination of live music and high calibre shows, there's definitely something to offer everyone. Just check the entertainment programme for more information. You may prefer to dance the night away at the disco under the bridge between the hotels. The disco kicks off at 10pm.
Rooms ► View all
junior suite with balcony or terrace
The junior suites come with either a balcony or terrace. There is an extra bed in the lounge, air-conditioning and a TV.
1 bedroom family room with balcony or terrace
The 1 bedroom family room comes with a lounge and either a balcony or terrace. You will also get an extra bed in the lounge, air-conditioning and a TV.
TripAdvisor Traveller Reviews Show more reviews »
Good hotel and location for winter break but a few flaws.
Lets start with the good points. This hotel offers a good location situated between Playa del Carmen and Arrecife. With lovely promenade walks and cycle tracks between the two hugging the coast. Across the road from the hotel is a beautiful stretch of beach with a private area for hotel guests. The transfer from the hotel is very quick as the hotel is located only a few miles from the airport and strangely the proximity never disturbed us with flight noise, in fact a must activity is to walk down the coast road to the airport and experience flight arrivals as close as you will ever experience. We have never stayed in a Riu hotel before but from comments made by acquaintances made while there seems to be typical of the hotel chain. Although large it is well spread out over a large area with nothing higher than 4 storey blocks. We asked for a quiet high room which they duly accommodated us with. This meant quite a walk to the main restaurant areas but this in our mind compensated for the more peaceful atmosphere and situated us close to the quiet pool. The pools are plenty big enough and there was never a problem finding a sun bed even though these were often reserved as one comes to expect. Our standard room was very clean and offered all that was needed in terms of space and wardrobe facilities although the beds were rather hard. The sporting facilities were very good with a gym, tennis courts, table tennis, volley ball, boules and shooting range. Although we did not use the spa there is one located by the quiet pool which does offer free sauna. When we arrived we were asked to check in and given our all inclusive bracelet so that we could go to the bar whilst our room was being organised and our luggage taken to our room for us. A nice touch. The restaurants offer a great selection of food and unlike many other hotels do not pile lots of prepared food out on the buffet at one time, rather opting to keep replenishing food regularly so that it was always fresh. As well as the main buffet restaurant there are three themed restaurants A Mexican, A Worlwide and the best of all An Asian restaurant which we would highly recommend. The bars were well stocked with plenty of variety and the service was always excellent. Tables in the bar areas were cleared promptly and were always cleaned. At night time as this was a winter break and the evenings quite chilly and windy the terrace areas of the bar were heated with lovely living flame heaters. Made for a pleasant atmosphere. The shows seemed very popular at night time although we did attend them ourselves. So to the negatives. The main buffet restaurant is far too small for the size of hotel and was always crowded with tables so close together that private conversation was impossible. The only way we could enjoy our meals was to take breakfast on the terrace despite the morning chill and go into to dinner no earlier than 8.30pm. Lunch in the quiet poolside snack bar was so repetitive. Every day it was burgers, hotdogs, pizza and salad with chips. To experience anything else one had to walk up to the main restaurant which of course meant as one guest put it, change into proper clothes. We had a late flight home and tried to keep our room until 4.30pm. And we're prepared to pay the â¬45 for this. We were not able to be advised if this was possible until the evening before. Sadly we could not keep the room and so had to vacate in the morning take our luggage to the holding room and book a half our slot in a curtesy room. Given that there was two of us this is a very limited time added to which when we arrived at the room there were no towels. Reception assured us that they would be sent immediately but his was not the case and the towels arrived 20 minutes into our allowed half hour. Not the best way to end the holiday. And come on Riu. Who charges for wifi these days. Over all. Would we return? Probably. The positives out way the negatives and with careful planning you can work you way around them.More
jan r, 186356
the only problem with this hotel is the distance to the rooms in the next building where we where located half a kilometre away the rest of the hotel was great the staff from reception to bar and waiting staff cleaners and management were all pleasant and could not do enough for you the food was first class there was always something for both of us cooked well and in the bar everything was on the inclusive list that you could wantMore
The perfect week
Just returned from an excellent week at this fabulous hotel. It was my first package holiday as an adult (I'm typically a backpacker) and my first ever all inclusive so I was unsure what to expect. We were so impressed with the friendliness of the staff, quality of the food and spaciousness of our room. The pools were comfortable and leisure facilities pleasing- we played tennis every day and used the gym frequently. It was clean and excellently maintained. Finally, the location could not be beaten- right on the beach and between Arrecife and Puerto del Carmen. I'd like to think I could return one day.More
Fantastic hotel, would highly recommend it! The pool area is spacious, outside seating area is very comfortable. Food is available all day, is very tasty and suits all dietary requirements. Perfect for families as kids can help themselves to food and drinks throughout the day. Reception staff can be rude at times which is the only downside...More
Wonderful stay at this hotel.
Holiday booked through Thomson staying 7nights (all inclusive) at Riu Paraiso. We have been to Lanzarote a few times before staying in the Playa Blanca area so felt we wanted a change. We are also RIU fans having stayed in quite a few of their hotels in Europe so this was also one of the reasons we chose this holiday. Anyone looking for an all inclusive holiday will not be disappointed with great selections of food both hot and cold for breakfast lunch and dinner.You also have the choice of other dining experiences in Mexican and Oriental . The selection of wines beer and spirits I found very good with plenty of choice. We were allocated room 4404 which was located a short walk from the reception area and I believe this area was part of another hotel that was taken over to become one. The room was very clean and had all we required however I think the dÃ©cor was a little tired and needs updating.The staff in the hotel were excellent in all aspects of customer service that spanned from the General Manager to the ladies who cleaned the rooms. I will be booking this hotel for two weeks next January as we enjoyed our stay so much. A special thank you to the entertainment team who performed admirably most evenings ensuring everyone had a great time.Thank you RIU for making our holiday most enjoyable.More
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