A spacious beach is the icing on the cake at this hotel, which comes with 4 pools and restaurants.
This huge place is split between two main buildings and annexe blocks across the gardens. Just over the road there’s a huge sandy beach, and Puerto del Carmen is a half an hour walk away, or 5 minutes in a taxi.
The hotel does well for pools, with 4 plus a couple of extra ones for kids. There’s a quartet of restaurants, including a Mexican. As for activities, there’s a range of things to choose from.
TripAdvisor Traveller Rating
Based On 3385 reviews
- Official Rating
- Lifts: 4 in the main building and 4 in the annexe
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All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Weekly themed buffet.
Local beer, wine, spirits and soft drinks, until 24.00. Nightclub drinks, until 02.00.
Sports and Activities
All are included except where indicated.
Facilities ► View all
4 outdoor pools
Jump in or take a dip in any of the four pools. Two are heated from November to April. Sunbeds and parasols are dotted around the sun terraces for you to relax on.
International buffet restaurant
The international buffet restaurant is where you'll find breakfast, lunch and dinner on offer. There's also show cooking, watch the tasty dishes being prepared right in front of you. There's a themed buffet once a week, with poolside seating.
The entertainment programme is suitable for adults with a combination of live music and high calibre shows, there's definitely something to offer everyone. Just check the entertainment programme for more information. You may prefer to dance the night away at the disco under the bridge between the hotels. The disco runs from 11pm to 2am.
Rooms ► View all
Junior Suite with Balcony or Terrace
The junior suites come with either a balcony or terrace. There is an extra bed in the lounge on request, air-conditioning and a TV.
Twin Room with Pool View and Balcony or Terrace
TripAdvisor Reviews Show more reviews »
We arrived at about 10.30pm on 1st may and the checking in was easy and quick,we were showed our room and went to the dining room for something to eat.The room was busy but it was well looked after and very clean with nice table dressings.Our room was spacious and nest although there was a lack of supplies for the shower but it was a good shower over the bath,soft water and a good head with plenty of hot water.the service in the hotel is mainly self service for drinks but spirits are available at the bar.The staff were excellent and there was no waiting time,all were very efficient and friendly.The pool area had lots of sunbeds and we never had trouble finding one,the good thing about the pool area was that unlike other hotels,the music is not very loud so it was comfortable to lie in the sun.The food in the restaurant was as good as anywhere else and they had a different carvery every night,the lamb was almost as good as my own,lovely.I have read of some people giving reviews of the hotel and saying the receptionists were surly and unfriendly,we found that they could not have been more helpful every time we went there.The only thing i would recommend is that there is a little more entertainment around the outside area at night,there is a reasonable variety of shows each evening but finishes about 10.30 so something like a singer outside would be good.We would go back to this hotel but there are too many other places we want to go first.The safe in the rooms is free but there are no tea making facilities so bring your own kettle,reception will give you free water whenever you want it.More
1st and last visit
Never stayed at a Riu hotel before and I never will. Cant fault the staff but if you want to eat dinner with random people and sit on top of each other at the pool then its the place for you. Brilliant location and our room was lovely but far too many people for the size and it is not high season. I have stayed at 3* hotels that have been on par or better than here.More
Fiona S, 616264
The hotel is spotless very good standard throughout the hotel. The staff are all very friendly and efficient , The food is plentiful with good choices in the main restaurant. The staff there were very good and looked after us very well.There were two speciality restuarants that had to be prebooked at reception. The Asian was very good with excellent service, but the Mexican was poor. Staff not very friendly and could,t have cared less if you were there or not. The biggest let down of the whole hotel was the separation of the two areas of the hotel. It used to be two hotels and it has been joined together by a walkway or bridge. The main part has the reception, restuarants entertainment and the main pool where all the activities took place. The other side of the bridge had a smaller pool and a small bar/ eating place. If you like quiet then this is for you. No reps no music you are left on your own. I do feel that this side of the hotel has been rather abandoned.There is a lovely lounge area that used to be the reception but there is nothing there.I asked why there wasn,t a bar there in the evening for all the residents on that side of the bridge/ It is a long walk from the bars and restuarants of the main area back to the rooms especially if you are elderly or have walking difficulties . I feel it is a huge opportunity missed by the hotel and a lot of other people have voiced the same opinion. This is a lovely hotel ,good food lovely staff but it is let down by the apparent desertion of this part of the hotel.More
Comfortable stay, food ok, service brilliant, a good Riu standard
Riu hotel was of a good standard. easy location from airport with a short transfer time. Hotel is two hotels in one, as all reviews state. I requested a quiet and sunny room and mentioned we didn't mind a walk. Request was fulfilled to satisfaction. Room 3365 was a walk away from the main hotel but that meant a very peaceful room at night, so we had a good nights sleep. Buffet was good food to. good standard. My mother had not been on a all inclusive before and thought the food was amazing. Breakfast was very good. Its true, the buffet is busy and you do sit close to others but there are tables available for 2 that are not so close to each other. The Canarian and Mexican restaurant was disappointing and I thought the buffet was better. The Asian, however was excellent. Drinks are ok, the white wine was drinkable, the rose was not drinkable, the prosecco was brilliant. The cocktails are pre mixed and not made in the hotel, so that was a little disappointing, but plenty of other choice with good spirits and measures. Its only a sort walk to some local shops, and 100 mins walk to Puerto del Carmen, so a great location. Taxis are cheaper than buses, and the hotel are very good at calling one for you. The service was all in all excellent and all the staff seemed hey and would say hello, which is one thing I love about a Riu. The room was dated but comfortable enough for our stay. there were a few for maintenance issues e.g. wonky lamps on walls and damaged paintwork but nothing that effected ur comfortable stay, and they did not bother us or give us cause to complain, and when I did mention at check out they said they would deal with them for other guests. We paid around Â£500pp for a week and all in all it was a bargain. we had good weather. in summary a good hotel, with great service, adequate food and a comfortable visit.More
First christmas away from home
Loved it as always. Santa came and gave all the kids a present Xmas eve. Events timetable was a little disrupted to accommodate Christmas family time for the staff but we just went out Christmas Eve to the town. Christmas dinner is like you have never seen before. No Turkey and Xmas pud in sight. It was different to summer but still hot at 27 degrees. I would definitely go again.More
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