A spacious beach is the icing on the cake at this hotel, which comes with 4 pools and restaurants.
This huge place is split between two main buildings and annexe blocks across the gardens. Just over the road there’s a huge sandy beach, and Puerto del Carmen is a half an hour walk away, or 5 minutes in a taxi.
The hotel does well for pools, with 4 plus a couple of extra ones for kids. There’s a quartet of restaurants, including a Mexican. As for activities, there’s a range of things to choose from.
TripAdvisor Traveller Rating
Based On 2727 reviews
- Official Rating
- Lifts: 4 in the main building and 4 in the annexe
All Inclusive - Here's what you get
Full Board buffet meals. Snacks. Weekly themed buffet.
Local beer, wine, spirits and soft drinks, until 24.00. Nightclub drinks, until 02.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
4 outdoor pools
Jump in or take a dip in any of the four pools. Two are heated from November to April. Sunbeds and parasols are dotted around the sun terraces for you to relax on.
International buffet restaurant
The international buffet restaurant is where you'll find breakfast, lunch and dinner on offer. There's also show cooking, watch the tasty dishes being prepared right in front of you. There's a themed buffet once a week, with poolside seating.
The entertainment programme is suitable for adults with a combination of live music and high calibre shows, there's definitely something to offer everyone. Just check the entertainment programme for more information. You may prefer to dance the night away at the disco under the bridge between the hotels. The disco runs from 11pm to 2am.
Rooms ► View all
junior suite with balcony or terrace
The junior suites come with either a balcony or terrace. There is an extra bed in the lounge on request, air-conditioning and a TV.
twin room with pool view and balcony
These twin rooms with a pool view come with a balcony and air-conditioning. The room will also include an extra bed on request and a TV.
TripAdvisor Traveller Reviews Show more reviews »
A good hotel, but not a great hotel
I have just returned from the Riu Parasio in Lanzarote. 1st impressions weren't great, the hotel is billed as 4 star and Thomson (our travel company) classed it as one of their premier collection. Both of these grades I would not have agreed with in the 1st 24hrs. Here is why I question the rating 1. The beds in the family villas are very poor quality, don't expect a good nights sleep. 2. Wifi is charged for, only works in the reception area and offers only 1.5 Mbps 3. No kettle or tea/coffee making facilities in the rooms. (A kettle can be rented via reception) For me these 3 (basic) facilities I would expect in a 4 star (premier) hotel. The food is ok, but nothing to write home about. Lunch is very basic. The staff on the reception are some of the rudest, curt people I have ever come across. Considering they are the first and last contact you have with the hotel, their attitude stinks. There were a couple of exceptions but on the whole not a good experience. On to some more positive points 1. The waiting and bar staff provided fantastic service. Always smiling and engaging, always took the time to try and make the children smile 2. The housekeeping staff were great. Friendly and engaging, always greeted with smiles 3. The swimming pools are great, children's pool was a perfect temperature and there are plenty of sun beds to go round 4. The entertainment team. Wow, it was by far the best most professional entertainment I have ever seen. Blown away All in all I was disappointed upon arrival, but knowing what to expect I have to say I would probably go back. The place needs some updating in the rooms, but it was clean and tidy. The hotel manager took time to listen to our comments and even sent us a bottle of bubbly to our room. A welcomed gesture. We stayed in a 1 bedroom family villa number 83. At the rear was a maintenance area where the ground staff collected their wheel barrows between 6:30 and 7:00 each morning. I wouldn't recommend this particular room. The hotel did offer to move us, we declined in end as the rest of our party were close by. If you expect 4 star luxury you may be disappointed, set your sights a little lower and you will have a great time.More
absolutely brilliant holiday just come back in may 2016 entertainment on the night was really good no need to venture out on a night bar staff really friendly and polite they have a bar to help yourself to lager and wines or go to the bar for cocktails and shorts.They have a lovely pool with the swim up bar to enjoy cocktails, lager and cava to enjoy and also with a snack bar.More
andrea f, 227059
Another Enjoyable Stay
We've just returned from our 3rd stay at this hotel and again we weren't disappointed though there is a little room for improvement . The hotel is very clean and maintained to a good standard. It is situated in the Los Pocillos area of Puerto Del Carmen which is the quieter end closer to the airport, though you will possibly hear some aircraft noise its not unacceptable. The hotel has private access via a locked gate directly onto the promenade. The hotel is formed by what seems to be two separate adjoining hotels which have been amalgamated with the reception area of one being mothballed albeit all the fixtures etc are still there. This is often referred to as an annex or neighbouring building by many reviewers. Every time we've stayed we have been given a room in the said annex. It does seem to be the larger of the two buildings so the chances are most will end up having a room in the annex. I can only imagine rooms in either building will be to a similar standard though some will have a preference. We actually preferred the quietness of the annex, well away from the noise of the bar etc when its time for bed. It is linked to the main building either by a partially enclosed walkway or can be reached by walking through the pool areas and gardens. The annex has its own pools and cafe serving drinks and a buffet through out the day. Our room this time was on the 4th floor at the furthest away side of the annex meaning a lengthy but not unreasonable walk back to the main building for meals etc. The room was as said on the 4th floor served by 4 elevators and gave a nice sea view from its balcony . The room itself was reasonably well appointed if a little small compared to the two previous rooms we've stayed in but was adequate for our stay. It was cleaned to a good standard daily. The shower and the air conditioning were particularly good. Rooms have a TV, a small fridge, a hairdryer and a free to use lockable safe large enough to store iPads, travel documents and personal valuables etc which again is very good. The main building houses the reception area, the main buffet restaurant serving breakfast, lunch and dinner together with a smaller more intimate restaurant serving evening meals which needs to be pre-booked at reception. We have always stuck with the main restaurant during our stays. There is a wide selection of food at all meal times and so most tastes will be catered for. There is also a bar area opened until late, an auditorium with live entertainment in the evenings and a pool side cafe which again serves snacks and drinks throughout the day. Staff are generally polite, professional and courteous particularly in the main restaurant. A team of entertainment staff work closely providing evening shows, poolside entertainment, various fitness and recreational activities and also the kids club. We recognised most of the staff from previous stays over several years so its clear they are held by guests and management in high regard and do a great job. All strike up an excellent rapport with the children and guests. There are also full time life guards at both pool areas who also give out the pool towels. We used mainly the pools at the main building and the girl there was very courteous and friendly and kept a mindful eye over the pools and remained particularly vigilant with the children which was excellent. A lovely touch was a free bottle of cava being left in our room with a card for my birthday celebrated during the trip which had been done without any prompting which was very thoughtful and appreciated. We would have scored the hotel with top marks but there was still some small room for improvement. Areas where we thought things could have been done a little better in our opinion were as follows. There was only wifi in the lobby and bar area of the main building which has to be bought separately. Times and technology have moved on in recent years and for this caliber of hotel we would expect free wifi at least in the public areas for guests. Twice during our stay cleaning staff didn't replace all the room towels but took the previous ones away. A simple oversight easily remedied by a call to reception but still a wee bit annoying. All the hotels pool areas have a high number of sun loungers available but it doesn't stop a huge percentage being reserved by guests. One day in particular we struggled to get 2 loungers together with about 60% of the beds being reserved. Some saw no activity until lunch time or even later. Its very selfish behaviour by some of the patrons and although the hotel does clearly mention in the information pack that its not acceptable behaviour its clearly not being enforced. Granted enforcing it may breed a bad atmosphere but something even if its simply occasional warnings or a polite reminder needs to be done. At times the reception queues could be lengthy. We queued at check in for about 20 minutes for the process to only be partially completed to be advised to go and get fed in the restaurant and then return by which time would be given our room keys. When we returned we had to join the end of another queue of new arrivals just dropped off for another 20 minutes. Queuing twice to simply check in after a long days travel was annoying. Theres no blame on the staff as they were clearly working very hard but thought has to be given to deploying more reception staff at busy periods. Finally as a vegetarian its still frustrating to see lovely prepared vegetables in the buffets garnished with small amounts of ham. This is pandering to a small amount of guests tastes. Be it for dietary or religious grounds surely folk can add their own diced ham if they want it. Some of the labelling of food needs to be improved so folk know what they are actually eating. We need to know if something like for example soup contains meat and even what type so folk have the choice without having to guess. As I say it can be down to reasons of simply taste, preference, dietary requirements or on religious grounds but signs need to be improved and needless contamination for garnishing is best avoided. This all sounds a touch harsh and negative and possibly seems to contradict our scored review but it isn't intended to be. Its mean't to be constructive with the intention of making a really good hotel with excellent staff even better. This hotel is a sound choice for anyone wanting a decent standard of hotel without spending a fortune. More
Eight times in four years so you will guess we like this hotel. A lot is written elsewhere so here is our honest experience. We like a hotel with good food, friendly atmosphere and a good location and the RIU delivers. If you have decided to go, here are some hints and tips. Pool/Sea view rooms are the best option, a higher floor gives great views. If you are booking through a UK tour operator you will be given a room in the quieter part of the complex. This will involve quite a bit of walking to get to the facilities you will use daily. If you are elderly or infirm it is worth contacting the hotel and requesting a room in the main block. Clientele here is international with the UK in the minority. This doesn't bother us but it might bother some. The hotel operates a long trousers policy for men at dinner. This is relaxed through the summer months of July ( it may be June but we have not been) August and September. If you find the restaurant busy (and it can be) you can eat outside on the terrace from 6-30pm thru 8-30pm. I hope his is helpful............its a nice place, enjoy.More
t RIU mphant
Got back after a week here on May 15th. Have to say that we were a tad concerned after reading some of the negative reviews, but we loved it. room was spotless and cleaned every day. Amstel beer on tap, just help yourself whenever you want, no queuing great idea. Food was of a very good standard with lots of choice staff were very helpful and always smiling I would highly recommend this place and will be going backMore
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