ClubHotel Riu Tequila

Surrounded by tropical greenery, the RIU Tequila has a secluded setting and a great pool scene.

Tucked inside a palm grove in the quiet resort of Playacar, the Riu Tequila is a retreat. It only takes 5 minutes to walk to a peaceful platinum-shine beach from here.

This hotel is in a relaxed part of the Caribbean Coast. When you want to up the tempo, the colourful resort of Playa del Carmen is a 5-minute drive away.

TripAdvisor rating

Based on 4556 reviews

  • Official Rating
  • 35Buildings
  • 2Floors
  • 664Rooms
 

Honeymoon Offer

Honeymooners receive a bottle of rum and fruit basket on arrival.

All Inclusive - Here's what you get

Food

Full Board. Snacks

Drink

Selected alcoholic and non-alcoholic drinks. Minibar and liquor dispenser in room

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

2 outdoor pools

With tonnes of sunbeds and thatched umbrellas dotted around the sun terrace, there's plenty of space to relax and soak up the sun.

Jalisco buffet restaurant

For breakfast and dinner. Jalisco offers buffet and on the spot cooking stations, where you’ll be able to watch dishes being prepared right in front of your very eyes. Themed buffet evenings are held three times a week. There are 2 sittings for dinner, the first 7pm to 8.30pm, and the second 9pm to 10.30pm. And there's a dress code for dinner.

La Lupita restaurant

If you'd like a late Continental breakfast, you'll be able to pick this up from the poolside restaurant and swim-up bar, La Lupita. There's a buffet lunch and an à la carte dinner in the way of a grill and steakhouse, with 2 sittings for dinner. The first is 7pm to 8.30pm and the second is 9pm to 10.30pm. There's a dress code for dinner, and you'll need to book your table in advance.

Rooms ► View all

double room

Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years - can be sold as a single. With ceiling fan, minibar restocked every 2 days, liquor dispenser and complimentary toiletries. Wi-Fi at a charge

double room

Double room sleeps up to 4, 3 adults or 2 adults and 2 children up to 12 years. With ceiling fan, minibar restocked every 2 days, liquor dispenser and complimentary toiletries. Wi-Fi at a charge.

TripAdvisor Reviews Show more reviews »

Definitely come back here

Myself and boyfriend stayed at this hotel for 2 weeks in August 2012. We had an amazing time, we spent the majority of our time on the beach which was absolutely beautiful, at the time the sea was quite rough so I didn't go in the sea much. It rained a couple of times which didn't bother us as it was to be expected. We went to the Asian A La Carte twice as the food was delicious! Getting a sunbed on the beach was never a problem and we always had our lunch at the Bachata. Overall we had an amazing time and we will definitely be coming back!More

Yvonne D, London, England, United Kingdom

Lovely Mexican feel

We stayed at this hotel from 24th August - 8th September 2014 for 2 weeks. My 1st time at this hotel and my husbands 4th. This is a lovely hotel with a Mexican feel (been to the Yukatan and all I can say is YUCK! it is too modern and Americanized!!!!!! If we wanted to have a feel of America we would go there, I come to Mexico for their culture not what they think we want). The entrance is nice and spacious, most of the reception staff where polite and helpful except on young man (that had a look of Cristiano Ronaldo, just a look lol) when I was asked for a password for the wifi on my tablet I didn't have one because when we arrived at the hotel I went on the wifi on my phone and didn't need one, he was very snotty with me and begrudgingly gave me one and said DON'T LOSE THIS ONE, I said how can I when I didn't have one to start with and another lady said she didn't need a password when she first arrived! The room yes was a bit dated but it was clean and tidy, we had a different animal made out towels when the room was cleaned this was fun trying to figure out what would be next. The air con worked and there was also a ceiling fan as well. You could hear the doors banging through the day but the corridors are open both ends so it will echo. There was not a lot of plugs but me and my husband always take a 4 plug extension lead (doesn't weigh much) with us and this does for all out needs. So there is no excuse to not use your own hairdryer and straighteners, etc near a mirror. We take one on evrey holiday as you don't know how many plugs will be there. The pool was clean and tidy, a worker went around all the time emptying the bins, there was also one cleaning the pools everyday and taking water samples. The swim up bar was great and there was also a laugh with Victor and Juan who are behind the bar and always up to mischief which made it a great place to chill. There was the odd drunk and annoying kids but this didn't spoil our holiday. There seemed to be plenty of activities going on as the activity team were always going around asking people to play games, etc and never once annoyed you doing it. The only little and I mean little thing was the coati, they would try and steal your drink or food lol they would only go in your bag if there had been or is food in there. They are timid animals so will move away from you if you move towards them unless you want to feed them. There is a lot of birds but isn't there everywhere? I found no faeces from any coati's either on the ground or on the sunbeds. There was plenty of sunbeds to go around, we never had a problem getting one at anytime of the day. The grounds were kept very well and there was always someone cleaning the leaves away from the pool side and the walking areas. The restaurant was big and plenty of space and seating. We had a fantastic waiter call Shimabuko and he served us all the time we was there. He was a laugh and had a smile for us all the time and would help us with our broken spanish. He was attentive and our drinks were always topped up and plates taken away. There was plenty to eat as well, there was too much choice, your eyes were bigger than your belly. I don't understand how people can say that the food was repetitive and not much choice? (There again most of them were American and I would like to know what they eat over a 2 week period!) I had plenty to eat and it was always hot and some of it was cooked there right in front of me. The salad bar was amazing and so much choice, so was the cakes. All in all a great place to eat. We ate in the steak house one night and it was disappointing the steak was nice but we just had 4 potato wedges and a little veg, it would have been better to have just gone to the ordinary buffet tea, but you have to find these things out for yourself. Please DO NOT CHANGE this hotel like you have the Yukatan please keep it as it is, just refurbish like everything needs to be done once in a while but please keep the atmosphere the same and your culture in this hotel. The night time entertainment team are FANTASTIC especially the 60's and 70's night we was crying with laughter. The shows they put on are very energetic and the whole team work very hard and it shows, don't forget these are the ones through the day doing activities as well and also the ones at night, all the staff work 6 days a week and I admire and praise their stamina. They are a fun and happy bunch and it shows. There is a small shopping area about a 10 minute walk from the hotel which has plenty to offer and we went into Playa Del Carmen a few times in a taxi which cost roughly £3.00 each way which was a good price as it costs the same here to go about 2 feet. There is plenty to do and see there, but you will be mithered by the men in the shops to look into there shop, go in the evening if you want to do a proper shop they won't bother you as much. Be aware when you go into some of the bars they will ask to take a picture of you both and say it's for facebook and then come back a while later with your picture on a small bottle of tequila and ask you to buy it, they will not pressure you into buying this it is a nice gift to take back for yourselves as we did. They also did this on a excursion we did to Chichen Itza, they took a picture of us as we was going into the site and then on the journey back we was all given a shot of a liquor which had a lovely taste and then was all given a bottle of it with our picture on it, then we was told over the intercom that the bottle wasn't a freebie but we could buy it at $250 pesos, this to me was a underhanded tactic considering they were handing them out to everyone we thought they would be free, not to be told once given them that they would charge us!!!!. The trip to Chichen Itza was very early we got the coach at 5.30am but this was well worth it as we was the first coach there so had the grounds to ourselves and got loads of pictures with NO ONE but ourselves on them, as we were going that was when everyone started to arrive (we booked through our Thomson rep, it cost a bit more but well worth the early start, swam in a underground cenote and it was freezing but you acclimatized quick and I didn't want to get out. We also had a few thunderstorms, this DID NOT spoil our holiday and we WILL be going back one day. Wifi is available only in the reception area and it is free for 90 minutes in one slot, this can not be used as 30 mins in the morning and say 60 mins at night it has to be used all in one go which is a shame, there is no wifi in the rooms. (I go away to get away from everything not be on the internet all the time, so to me this was not a problem)More

A C, Dumfries, United Kingdom

Ticks all the boxes...

Recently home from a fabulous 2 weeks at the Tequila. Ticked all the holiday boxes! Excellent service down to Cancun with Thomson on the Dreamliner. Possibly the most comfortable long haul economy flight we've had. Wide leather seats, lots of legroom, on-demand in-flight entertainment, huge windows which dim at the touch of a button. The 10 hours flew by, no pun intended. The food service was "ok", my advice though is grab a bite to eat before the flight if you have time. Also take your own headphones for the in-flight entertainment. On the flight back from Cancun there were insufficient headphones loaded. I also found my Apple headphones gave far better sound quality than Thomson's set. On arrival at Cancun be prepared for 1-2 hours to clear immigration.. No joke. A number of flights arrive around the same time. The one bonus is your cases will be off the conveyor belt and waiting for you by the time you finally get through the mele! Porters pounce the moment you enter arrivals and naturally expect a tip for the 20 yards they wheel your cases to your coach! Transfer to Playacar was around an hour, thankfully our coach was heading straight to the resort with only a few hotel stops. Arrival and check-in process at the Tequila was quick and efficient. Keys and handy info ready and waiting. The welcome drink is a nice touch. The tone for the responsiveness of staff to requests was apparent when we got to our room and noticed there were insufficient bath towels. No sooner had I commented to the porter the lack of a third towel (we were a family of three) than house keeping appeared with the extra towel. The rooms, like the hotel, have an authentic Mexican hacienda feel. Spacious, clean, beds firm but comfy, no sign of mustiness or matress mold as some older reviews have commented on. Bathroom area could do with an upgrade, felt more like a good 3 star rather than a 5 star quality bathroom but perfectly adequate. Mini-bar reasonably well stocked, local spirits and beers topped up every 2 days. Fizzy pop and bottles of mineral water. Air con and ceiling fan ensures a lovely cool night's sleep. Only one downside is if you're travelling with kids they'll be in the bed right next to you. Cosy! The hotel itself is superb, semi-jungle feel, lovely landscaping, spotlessly clean due to the hard working staff. The only time you encounter slight mess is if the resident Coatis have been scavenging for food or drink... They're harmless enough but are very curious and clever... Do not leave food or drinks unattended by the pool or leave a beach bag open... You have been warned! There are two lovely pools, one with a swim up bar. Plenty of sunbeds even at the height of season, so no need to put a towel down.. Four restaurants; the Jalisco which is for buffet breakfast and dinner, the Lupita, which is for late breakfast, buffet lunch and also doubles as The Grill, and there's the Asian and Mexican restaurants -the latter is located beachfront at the Riu Yucutan and is where you can also have buffet lunch if you're down at the beach. A very wide variety of food at the Jalisco with themed evenings, well presented and food quality is good. Not 5 star but a reasonable 4 star. The Cactus juice at breakfast was surprisingly nice! Of the three specialist restaurants - which all require reservations to be made from 7am same day, we liked the Asian best for its food. The Mexican had a nice location but none felt sufficiently special to warrant a second visit. You can also grab a bite at the Sportsbar which is open 24-7. At all restaurants the waiters are extremely hard working and attentive. A special thanks to Rojano and Gustavo. Cocktails and drinks throughout the hotel bars are varied and enjoyable. There's nothing the bartenders can't rustle up. The "Miami Vice" being a personal fav. Mainly local brand spirits and beers are used but a few international brands lurk on the shelves! You can also drink at the Riu Playacar and Yucutan hotels, which is the added bonus of staying in a Riu hotel in Playacar. The daytime and evening entertainment is by far the best we've experienced at a hotel. Some of the evening shows where outside acts are brought in were outstanding (Michael Jackson was fab) Like all other staff, the hotel animation team are extremely hard working and very personable. Fully agree with previous comments about the hotel wi-fi which really should be unlimited. You get a free hour and it's painfully slow.. If you can be bothered, you can also use the free Wi-fi at the Riu Playacar and Yucutan hotels. There's also an air conditioned Starbucks just up the road with fast wi-fi... The Tequila is a short 10 minute walk to the beach or 2 minute golf buggy ride. Not an issue at all and was sometimes nice to walk off breakfast / lunch/ dinner. The Tequila kind of acts as a nice retreat and doesn't get swamped like the Yucutan does with daytime guests from several other Riu hotels. The beach is lovely, plenty of sunbeds, lots of shade, white sands, clear warm seas... but it's not a beach for snorkelling. No coral, rocks, nada. There are a few fish but nothing special. Also, during August the beaches in this area get hit with lots of seaweed. It's a little unsightly and there are teams who remove and bury it daily. The amount of seaweed does depend on sea currents and storms in the Caribbean, this year they had more seaweed than normal due to the hurricane that passed through. In terms of weather, pretty much 2 weeks of sunshine. Hot 32-34C and very humid. It was only the last 3 days that the usual late afternoon short, sharp downpours kicked in. We went on several trips and had mixed experiences. All were booked through Thomson, which we found to be more expensive than booking via the hotel (booking hut located in the hotel grounds) and via the local agent located a short walk from the hotel by Starbucks. I guess peace of mind won us over... See separate reviews for Swimming with Whale Sharks, Captain Hook, Coba Mayan Village Tour and Xel-Ha... Also recommend taking a day trip to Akumal beach to snorkel with turtles, rays etc. You will have to hire at least a life vest, if you don't, you'll get pulled out of the water by beach security if you head more than 20 yards out from the shore.. All in all, a brilliant holiday at a great hotel in a lovely resort. We'll definitely go back.More

Calippo74, Surrey, England

Good hotel, just not for me

The staff are very good at Riu Tequila, they really do work hard and make your stay as good as can be. They are a great asset to the hotel. The rooms were always clean and beds were comfortable. The mini bar is restocked very couple of days but we didn't touch the optics at all. I would have liked a kettle and coffee/tea making facilities and having read previous review, we knew to bring one. There is a safe, iron, hair dryer and plenty of storage in the rooms. We had a room on the first floor which was good as the ground floor rooms can have coatis hanging around for food. The grounds are very well maintained. For us both, food was an issue. We found all the restaurants lacking a bit in flavour. After 2 weeks, it's all a bit of the same. It would have been good to have a bit of Mexican spice in some of the dishes. Some nights were better than others in the buffet restaurant. The wine is terrible, we tried all 3 - white, red and rose. I would have paid extra for better wine, maybe they are missing a trick here by offering some premium wine by the bottle so guests have the option to purchase or not. We tried the steak and Asian restaurants, we didn't think a lot of the steak restaurant although the Asian was better, good sushi selection. Food is a big part of our holiday so it was a shame it wasn't up to scratch. We did eat out a few nights to get away from the monotony and for a decent glass of wine! The entertainment wasn't for us although lots of people at the theatre every night. It just wasn't our thing, too 80's Saturday night cabaret. But the entertainers again worked tirelessly throughout day and night and you can't fault their effort. I tried the spa a number of times in the huts on the beach and the one at the hotel near the pool area. Had lovely massages, it's cheaper at the hotel than the by the beach. Again, great friendly staff. Had 3 treatments in all (wish I'd had more!). We booked one excursion through Thompsons to Chichen Itza. You're better off booking your excursions at one of the operators at the small shopping centre five minutes walk outside the hotel as they give you better rates, especially if you are going to do a few. We booked 2 more through Willy at one of the huts, he was a character! We got them for a lot cheaper than through the excursions from Thompsons and we enjoyed them both (whale shark diving and ATV driving/ cenote swimming). The reason I wouldn't go again is that it confirmed that I don't like all inclusive hotels. The bars can get a little rowdy especially as the day goes on. I am not a big drinker so having a drink at 11am doesn't appeal to me. We went as a group and I know the 20 something's in our party loved it. I feel a bit mean for giving it just 3 stars, I think if there was an option I'd give it 3.5.More

Susan C, Staffordshire

Whale shark trip

We had an excellent holiday at the Riu tequila, two adults, 1x 21 yr old and 1x 17 yr old. The hotel and facilities were excellent and although the beach was a short walk away, we really didn't find this a problem. The staff were courteous and attentive at all times. Our only complaint is that we booked the whale shark trip for about £650 for all four of us which is way more than we would normally spend on a trip!!! However another family told us it was fantastic and that we would get photos and a video as a momento. So we went to the Thomson rep (Lauren) and she was more than happy to book the trip for us. At no stage were we told that there MAY NOT be a camera on the boat. So off we went, had a great time and when we asked for the DVD and photos at the end we were told that the camera was broken so they hadn't taken one with them!!!! How disappointing. Needless to say we complained to the reps and Meredith was very unsympathetic saying that Lauren would have told us this. She didn't. I put in an official complaint to Thomson when we got back on the 4th august and it took until sept 13th for them to contact us saying that there was nothing they could do. We only wanted a few quid back to make up for the disappointment - shame on you Thomson - what about good old customer service?More

toptastic, Leicester, United Kingdom

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