The Riu Tequila ramps up tropical vibes to the max – it’s sat in a garden of greenery, and two pools throw in a splash of turquoise.
This hotel is a chilled-out place, so it’s perfect for kicking back and enjoying the view of the gardens. It’s bagged a spot in the laidback resort of Playacar, and it’s only a five-minute walk to a pearly stretch of beach.
Food-wise, there’s a top selection on the cards, with a buffet, a Mexican, an Asian and a steakhouse all getting in on the action. If you’re looking for bars and a boogie, hop in a taxi for the five-minute drive to Playa del Carmen.
TripAdvisor Traveller Rating
Based On 7612 reviews
- Official Rating
Honeymooners receive a bottle of rum and fruit basket on arrival.
All Inclusive - Here's what you get
Full Board. Snacks
Selected alcoholic and non-alcoholic drinks. Minibar and liquor dispenser in room
Sports and Activities
All are included except where indicated.
Facilities ► View all
2 outdoor pools
With tonnes of sunbeds and thatched umbrellas dotted around the sun terrace, there's plenty of space to relax and soak up the sun.
Jalisco buffet restaurant
For breakfast and dinner. Jalisco offers buffet and on the spot cooking stations, where you’ll be able to watch dishes being prepared right in front of your very eyes. Themed buffet evenings are held three times a week. And there's a dress code for dinner.
La Lupita restaurant
If you'd like a late Continental breakfast, you'll be able to pick this up from the poolside restaurant and swim-up bar, La Lupita. There's a buffet lunch and an à la carte dinner in the way of a steakhouse. There's a dress code for dinner, and you'll need to book your table in advance.
Rooms ► View all
double room with balcony or terrace
TripAdvisor Reviews Show more reviews »
LOVE LOVE LOVE this place.
I think my title says it all but will go into a bit more detail. Our 4th time there with my family (2 kids under 5) April 12-19. My husband and I feel like home when we go there. The staff is amazing. Samuel at front desk is super helpful and very friendly. He remembers us and calls us by our names. Hotel very clean (did not see one bug in our suite). The food is great. So much variety and very tasty food. The entertainment staff very nice to my kids and the shows are very professional. Both my kids had a blast. So much activities to do. Shooting, pingpong, volleyball, soccer. The play night was lots of fun, almost every night something is going on. You are NEVER bored. We have been to different hotels to try something else but end up being very bored or food not as great as Tequila or something else. Tequila has never let us down, and we already said out next trip will be there again. Thank you for such giving my family and I such a great vacation. Looking forward to coming back very soon!More
Not quite as enthusiastic as others
Just back yesterday. A couple, 42 years old and a 9 year old boy.. Fourth time to Mexico .. So, after reading the amazing reviews on the Riu Tequila, we thought this was a can't miss. And while I write this review reluctantly since clearly other people have different opinions, I simply write it from the point of view of me and my family (my 9 year old included). Here is just an honest breakdown of what we thought based on what on what our preferences are, and after having staying at 5 different all inclusives in the past 5 years. Note that there was no big thing we found fault in, just an accumulation of little things and minor annoyances. The not so good. - We normally like to have dinner at an a la carte after our long days. While the buffet food was good (as described by others), the a la carte restaurant was really only the steakhouse. And since it's a buffet at lunch, it didn't feel much like an a la carte. - While I didn't mind the 'wildlife', my wife was rather annoyed, especially when they are in the dining room (in our case, they are atleast on the outdoor patio portion of the dining room which does happen to be screened, but they find a way in). - There is actually no drink service around the pool, or during the evening entertainment. It's not such a big deal to get up and get it yourself, but if you are relaxing reading a book, having a drink delivered is a nice touch. - The rooms are old, but I thought they were fine. However, there is no light in the shower, our closet door literally fell off the first time we opened it, the phone didn't work and the fridge certainly didn't chill the drinks. - Housekeeping missed cleaning our room twice despite the fact that we left the green card on the door, and left a tip each day. On the first day we went up to the front desk twice, and both times we were told, yes, it will be taken care of. She did bring clean towels and toilet paper at 8:30pm the first time, and they did show up later in the day the 2nd time. - Ok, for this one I can anticipate the reaction already, but the language barrier is quite significant (with the exception of the entertainment team, which I will get too). Even the front desk seemed not to grasp simple things. - Things seemed to shut early. For example, there was a basketball laying by the court, so I picked it up. I shot about 3 times, then someone came over to literally take it from me. They said they were closing, because it was 5pm. This includes the ping pong, shuffle board, etc. - Finally, upon checkout, at 6:15am, this is exactly how the conversation went. Desk: Checking out Me: Yes Desk: Room key (which is still an old fashioned key btw), towel cards and bracelet. ** He then cut the bracelets off each of our wrists, and that was it. No enjoy your day, how was your stay, etc. etc. The good.. - I thought the entertainment team was top notch.. Always activities planned, very engaging, and always positive. My son loved doing all the competitions.. For a smaller resort, they made sure there was always something to do from 10am till mid afternoon. - The evening entertainment both in the lobby and on the stage were quite good and the crowd seemed to enjoy them. I would say though, for us, the 9:45 show was a little late for the younger crowd. - Best mojito I ever had at an AI resort. - Our 2nd time staying in the Playacar area and we loved it there. Easy walk to town, safe run around the 'loop' (which is exactly a 4 mile circle when you leave the resort). - Beach was very nice, and we had no problem with the walk. - I overall vacation cost was reasonable. Essentially that was our takeaway. While we can see why some people truly enjoyed it, we just thought there were many, very easy ways, in which they could improve.More
Kyle B, 1555466
Amazing, worth every penny.
From check-in to check-out everything was first class. Great upper floor rooms near the pool (1309+1310). Buffet restaurant at breakfast and evening dinner accommodated every taste and more. Lunchtime pool restaurant the same. Beach area via the walkway or by buggy was clean, had more than enough sunbeds and we used the facilities of the Yucatan restaurant at lunch times some days as well as their pool and pool bar. The animation team were friendly and always smiling. Activities throughout the day either by the pool or on the beach were optional and there was no pressure to take part if you just want to chill. In the evenings the shows were amazing, the staff work really hard and the costumes and dance routines were fantastic (Mama Mia, Michael Jackson, 70s/80s Music, Moulin Rouge, Rocky Horror Show). Tipping seemed personal choice. Never refused service if didn't tip and no special treatment if we did. Maid service every day in our room with towel art to amuse the younger ones. Nearby shops/market stalls (5 mins walk) and 5th Avenue (10 mins in taxi) for bars, shops and restaurants worth a visit for something different to see. If booking trips, book with the stalls outside the hotel and you'll be able to barter a price cheaper than your tour operator. Other reviews state how the staff make it what it is - very true. Hope the hotel keeps its traditional feel, it's perfect.More
Lisa B, 186364
ABSOLUTELY AMAZING VACATION
Treated like a Queen from arrival to check out , couldn't want anything that wasn't easily available already. Buffet choices for each meal were incredible - selection of fresh fruit every morning amazing. Front desk staff ( Alex) so friendly and full of local information , Restaurant staff so sweet and kind - set our table with swan napkins fresh flowers & champagne(Carlos) - Buffet dining room staff always had smiles on , singing while they cleared tables . Sad to leave. Will definitely be back with family and friends.More
Great location, lovely hotel
Just returned from spending two weeks here,lovely hotel food was great staff where great, entertainment staff worked hard to keep guests entertained and always had a smile on there face funny too, I don't normal join in with activities however joined in with aqua aerobics with Marco what a laugh. Beach is a 5 min walk and beautiful, rooms nice and spacey and very clean as is the complex, would definitely recommend this hotelMore
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