ClubHotel Riu Tequila

Surrounded by tropical greenery, the RIU Tequila has a secluded setting and a great pool scene.

Tucked inside a palm grove in the quiet resort of Playacar, the Riu Tequila is a retreat. It only takes 5 minutes to walk to a peaceful platinum-shine beach from here.

This hotel is in a relaxed part of the Caribbean Coast. When you want to up the tempo, the colourful resort of Playa del Carmen is a 5-minute drive away.

TripAdvisor Traveller Rating

Based On 4737 reviews

  • Official Rating
  • 35Buildings
  • 2Floors
  • 664Rooms
 

Honeymoon Offer

Honeymooners receive a bottle of rum and fruit basket on arrival.

All Inclusive - Here's what you get

Food

Full Board. Snacks

Drink

Selected alcoholic and non-alcoholic drinks. Minibar and liquor dispenser in room

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

2 outdoor pools

With tonnes of sunbeds and thatched umbrellas dotted around the sun terrace, there's plenty of space to relax and soak up the sun.

Jalisco buffet restaurant

For breakfast and dinner. Jalisco offers buffet and on the spot cooking stations, where you’ll be able to watch dishes being prepared right in front of your very eyes. Themed buffet evenings are held three times a week. There are 2 sittings for dinner, the first 7pm to 8.30pm, and the second 9pm to 10.30pm. And there's a dress code for dinner.

La Lupita restaurant

If you'd like a late Continental breakfast, you'll be able to pick this up from the poolside restaurant and swim-up bar, La Lupita. There's a buffet lunch and an à la carte dinner in the way of a grill and steakhouse, with 2 sittings for dinner. The first is 7pm to 8.30pm and the second is 9pm to 10.30pm. There's a dress code for dinner, and you'll need to book your table in advance.

Rooms ► View all

double room

Double room sleeps up to 4, 3 adults or 2 adults and 2 children up to 12 years. With ceiling fan, minibar restocked every 2 days, liquor dispenser and complimentary toiletries. Wi-Fi at a charge.

double room

Double room sleeps up to 3 adults or 2 adults and 2 children up to 12 years - can be sold as a single. With ceiling fan, minibar restocked every 2 days, liquor dispenser and complimentary toiletries. Wi-Fi at a charge

TripAdvisor Traveller Reviews Show more reviews »

Great vacation with a few bumps

First things first, no, this isn't a 4.5 star hotel. It is MAYBE a four, but during my stay, a three. 1. Room Ours was the furthest back you can get and walking was no problem. It was nice and quiet at night in our room (room 2117). The room is okay, definitely not glossy or luxurious. The bathroom is separated with a curtain (with the toilet itself in a room with a closing door). The beds are rather hard (not too bad, you can still get a good night's sleep) and the pillows are flat. The dreaded comforter is thin and old but most people hate top comforters at hotels anyway. Our A/C broke three times. It wasn't that big of deal as someone always came to fix it within a day but can be a bit of a nuisance to worry about things like this. Our mini fridge didn't work and a wonderful worker carried a new one through the rain for us. YES, that is excellent service and he got a good tip. The best aspect about the rooms is that ours was clean daily by 9AM. It is always nice to return to your room to grab something and to see that the house keepers have already passed through. The room is clean and we had no problems with bugs. There are alcohol dispenser things in each room which is a pretty fun feature! 2. Resort/Grounds/Pools/Beach This resort is not on the beach but it's only a 10 minute walk (through the resort across the street, the Riu Yucutan) or a 2 min shuttle ride. We were told that the shuttle comes every 10 min but there were a few times we waited for at least 20 minutes before giving up and walking. As we walked there was no sign of the shuttle and it was clear it wasn't running. It also does not run past 5PM. The Beach is nice, lots of seaweed but that's nature for ya. The sand is soft. It is VERY hard to get a lounger if you arrive any time after 11AM. There is not very much atmosphere on the beach. Chairs are just lined up one after another. The resort is the perfect size and you can walk everywhere easily so you don't need to worry about where your room is. There are tons of coati and a few cats. I love animals and it's always disturbing to see people who kick at them or get really frustrated to have them around. The coati do want food but won't hang around humans too much. The pool is nice and a good temperature. I have to say, it's a bit annoying that people insist on still smoking around the pool (regardless of no smoking signs) and on bringing their toddlers into the adult pool. People are lounging on the in-pool loungers to relax, not to be splashed because you're tossing a ball to your toddler since it is the most shallow part of the adult pool. There is a kiddy pool to play with your toddler. I wish that the staff would speak to these people but I think it's basically up to the other tourists to say something...which no one ever did. There was no music around the pool, which was a bit of a bummer. 3. Food/Restaurants The dinner buffet was among the best I've seen and had a huge amount of selection, with theme nights to switch things up. The dinner hall could be changed. I dislike the huge rows of square tables, makes me feel like I'm eating in a mess hall. Opt to eat outside, it has a much nicer atmosphere. Breakfast was also huge and delicious. Lunch was a bit smaller but still good selection and good quality of food. SOMETIMES the chips were stale, but that was the only thing wrong with the buffet. They also had a pool side grill set up with some burgers and that sort of thing, which was good. Now the al la cartes...I liked the system here better. You book one restaurant at a time each morning. There was never a lineup like at other resorts where people are booking 3-5 restaurants at a time. Steakhouse restaurant: Did not enjoy. The steak was not good, it was flat and lacked flavour. Mozza sticks aren't really my idea of a classy meal either... Asian restaurant: Wasn't expecting a lot, but of course the sushi wasn't great. The noodles were good and the meat was okay. Mexican restaurant: DUH, the best one of the bunch. Really enjoyed it here. I had the chicken fajitas and they came out sizzling. Really authentic tasting and great. 4. Service/Entertainment The entertainment staff are very nice. We played volleyball almost every day. Sometimes it seemed like they didn't understand the concept of subs in volleyball and there were sometimes people who were left out, who clearly wanted to play. I asked the staff if we could have subs (rotating in each new set) and they didn't know what I was talking about. The staff also sometimes took spots on the court when other people were waiting to play. I found that a bit odd. The pool bar staff were by far the best, very friendly and energetic. The lobby bar, not so much. It's hectic and three times my friend ordered Vodka sprite and received tequila sprites, even after pointing it out each time. Now, for the biggest flaw in the resort. THE SPA! Yes, the spa is part of the Yucatan but it is the only spa available and is advertised everywhere within the Riu Tequila. My friend and I love massages so we eagerly booked an 80 min massage. It was $150, which was much more than at other resorts so we had high expectations after having an amazing experience at the Iberostar Paraiso for less than that. We arrived for our massage and were seated in the reception area. All you could hear was the loud bass and feet pounding on a treadmill from the gym attached and people were moving in and out of the gym. Not relaxing but I assumed we were going to be taken elsewhere. Nope. Our masseuses came in a few min late and led us upstairs. My room was dingy and horrible. Horrible chipped, stained walls. There's a mildewy shower in the room (which I wasn't offered either). I'm a bit of a shy person and felt a bit let down but didn't want to say anything before the massage actually happened. I was told to lay down etc and the face pillow was dirty with someone else's foundation and makeup. When the masseuse came in, she didn't dim or turn the lights off. There was a loud A/C unit in the room whirring and I could still hear the music from the gym. She began the massage and while it was ok, the technique wasn't the best. I heard people running loudly in the hallways and yelling to each other. The A/C caused the room to be freezing and I was so tense and upset by the whole experience. I had read on the welcome sheet that if we had any issues to tell them after or else they would assume it was positive, so I went to the receptionist and told her my issues. I couldn't believe that a $150 massage would be in that room, and not even include a warm robe or a place to relax before/after. She was understanding and told me to write down my complaints for her and then call tomorrow to speak to the manager. I called the next day and the manager wasn't in, even though the receptionist had told me the exact hours. I called back again later and the manager was completely rude. He was berating me on the phone. I was so frustrated but realized I didn't want to spend my vacation angry. I accepted a 25 min massage on the beach for compensation. When I went to take it, of course there was no one at the beach massage table. I walked around for 30 min asking various workers, all who were rude and did not help me and told me it wasn't their issue. Eventually the worker at the towel station at the Yucutan called the spa for me and said I should go to the stand in 20 min. I returned in 20 min and the masseuse did not speak any english and couldn't understand that I was receiving a free massage. I waited an additional 15 min for another masseuse to arrive, who had to call the manager several times and finally gave me the massage. IT WAS GOOD, thank god. The masseuse on the beach was way way better with technique and I felt relaxed. So my advice? IF you want to get a massage, go to the beach. It's cheaper and better. Also, if it comes down to choosing between Riu Tequila and Iberostar Paraiso Del Mar, choose Iberostar. It's around the same price.More

Breanne S, Winnipeg, Canada

nice hotel but not 5 star

Just returned from this hotel, stayed for a fortnight and to be honest was a little bit disappointed. The rooms are a bit dated but are kept very clean, all the staff are very friendly the food is varied with plenty of choice, whilst on the subject of food the restraunt standards are not so good, no dress code even though there is a notice saying no shorts to be worn on evenings, I would say a third of the guests looked as if they had just come back from the beach. There are only two bars to use at night this soon becomes one as the main bar which has stools all around it soon becomes 3 deep with people smoking & drinking, there are no quite areas to sit & have a drink. The entertainment is fair but is finished before 1030pm I think that should be the time it should start. The hotel has a problem with the furry friends the coatis that is, they are everywhere to me they are a menace they climb onto tables and smash the glasses to get what is left in the glass so you have to be careful where you are walking in the entertainment area. Now for the pool area, the swim up bar is very good so is the pool in general, but you are unable to relax because of the pesky coatis they are always on the hunt for food and yes they do climb all over the chairs & tables of the pool bar restraunt, these animals do carry parasites & disease which can be passed on to humans , as these animals are a protected in mexico there is not a lot the hotel can do about it .More

stephen s, bristol

Mexican delight

Our 1st visit to Mexico was made all the more delightful by staying at Riu Taqulia, the hotel was excellent, the rooms was spacious, very clean and comfortable, the food was to a very high standard and the steak house was fabulous, the amenities were great,the staff were very polite and helpful from the groundsman to the manager but what we also liked about the Riu chain was that we could use the other hotels that belong to them apart from the Palace which was excellent when going to the beach. I wouldn't have any hesitation in recommending this hotel,we certainly hope to return in the future. More

conrad113, Stoke-on-Trent, United Kingdom

Brilliant holiday!

Me and my boyfriend stayed at the Riu Tequila from 4th-18th November. After arriving we soon realised we had been put in a room the complete opposite to what we has asked. After a quick word with a manager we were moved straight away and they apologised, so brilliant service. The room is spacious and has a Mexican feel to it. Pool is lovely but on the cool side when you first get in. The hotel doesn't like you putting towels on sunbeds to reserve them, sometimes coming round with notes and leaving them to remind you of the rule. They have even said they will remove them if it's seen again. Reserving them isn't even needed really because there was always plenty of beds available. The buffet food was very good, so much choice and variety. We tried 2 of the al a carte restaurants, steak house was very nice and so was the Mexican however we thought the menu was in the Mexican was basic and could of had more choice. We both got unwell on the holiday which. We both got unwell which we put down to being a bug, this knocked us out for 4 days in total. Heard other English people talking around the pool a couple of days later saying they had been unwell too. This didn't ruin our holiday and we can't blame the hotel for it but was a sad end to a brilliant holiday. The Thomson reps were amazing and so helpful, recommend booking trips through them. The evening entertainment was super, Michael Jackson show and Mamma Mia show were the best! More

Stacey L,

Best HolidayEver

My sister and I stayed here at the end of June and had the most wonderful time, the hotel and grounds are stunning and the staff are all so friendly and made us feel so special, the food was the best I have tasted in an all inclusive and exellent choice and the drinks were well made with a good amount of top shelf alcohol. The entertainment team were great to watch and so funny with great performances. The rooms were great size and the drink optics were a nice touch and great having a fridge that we found was always stocked with pop and beer. The rooms were cleaned immaculately and the towel art added a lovely touch. The walk to the beach is really nice and surprisingly quick and if you don't fancy the walk there is a shuttle bus and the driver is so lovely and will stop if there are any seats available. So in my opinion if you want to stay in a lovely hotel with great service and food and amazing location then go here.More

SarJ007,

See all 4737 reviews »

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