This hotel has a beachfront spot near Santa Cruz. And you’re only a short drive from the capital, Funchal.
This hotel opened in 2006. The contemporary décor incorporates lots of leather sofas and arty photography. And outside there’s a gigantic Olympic-sized pool with its own little café.
Nearby there’s a pebble beach, a little harbour and a quaint little town. It’s also about half an hour from the island capital, Funchal – there’s a free shuttle bus that gets you there.
Based on 431 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Snacks and ice-cream 10.30-18.00.
Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Large pool with swimming lanes, sunbeds and parasols around the edges.
Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, roman bath and Jacuzzi®.
For breakfast, lunch and dinner with either a buffet or set-menu.
Rooms ► View all
twin room with sea view
Twin room with sea view sleeps up to 3 with twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.
Twin room sleeps up to 3 in twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.
TripAdvisor Reviews Show more reviews »
Another lovely Vila Gale hotel
We are gradually working our way through Vila Gale hotels and have yet to be disappointed. After the shortest transfer ever we arrived at the hotel exactly 5 minutes after leaving the airport!! The hotel is immaculately clean with excellent housekeeping services both inside and out. Our room was very comfortable and contained everything we needed. The swimming pool is also very clean and at the time of our visit had enough beds and chairs for everyone although the pool, typical of most in Portugal, is freezing cold. arriving and departing airplanes provided an entertainment and distraction but didn't seem to bother anyone. The dining room was busy and noisy at times but the staff are attentive and work quickly, the food is plentiful and varied people may complain but we always managed to find plenty to eat and breakfast was excellent. The A La Carte restaurant is VERY quiet with little atmosphere. Once again the staff are this hotels greatest asset particularly Duarte with his proprietary approach to his bar, Emmanuel and Antonio who are great fun, Sandra who is always smiling but needs to learn to multi task. The dining room staff who were always smiling and ran around like greased lightning and helpful receptionists. Would we stay again Yes but as I said we are working our way round Vila Gale hotels so where next?More
We were moved to this hotel after arriving to our Hotel in Machico to be told they had over booked ! On arriving at the Vile Gale we were very impressed. The hotel is very clean bright & cheerful. Our room was very nice, We had clean towels when requested & bedding changed regularly. The outlay of the hotel perfect. Beautiful outside pool . We were only on bed & breakfast but found this quite sufficient as there are one or two nice restaurants around Santa Cruz. Restaurant staff were always bright & cheerful. If we needed anything we only had to ask once. We had problems with the light switch for the bathroom, we told reception staff on our way out one day, on our return to our room it had been fixed. Our only complaints were.....the bed was far too hard. ....There was two bottles of water in the fridge in our room which we thought were complimentary,As there was nothing on fridge to say we would be charged.....we had 4 bottles in all. On our departure from Hotel we were charged 12 euros for these ! Which came as a shock. We could have bought the same from the little shop across the road for 30 cents a bottle ! It did say we could ask for a kettle in our room for tea/coffee making, however we feel this service should be automatically provided in a 4 star hotel. Breakfast was plentiful but can't understand why there was never any bananas in the fresh fruit basket as they are grown all around the Island. The inside swimming pool area was far too hot, we went in there one day when it was raining but we didn't stay as the heat was far too oppressive & we felt we couldn't breath. We felt that maybe the courtesy bus into Funchal could have maybe done more runs . We found we had to book it 2 days in advance to be sure of a place All this said on a whole we enjoyed our unexpected stay at the Hotel. We would consider coming back one day. The gentleman in the little shop across the road was always very helpful & obliging . I needed a postage stamp for America. He said if I went back next day he would get me one & sure enough he did. Madeira is a beautiful Island very clean & the people very friendly & welcoming. Definitely a " must visit" if you haven't been before. Kind regards Ann & Mike ReedMore
A good three star plus only.....
This hotel seriously lacks staff in public areas and needs to upgrade its food quality to maintain a four star standard.Housekeeping was good in public areas but only adequate in bedrooms.If you want proper all inclusive attention and service,check out Riu Palace in Canico or Enotel Lido in Funchal.Please contact us if you need more info.More
davecaz67, county durham,england
A relaxing oasis
This hotel has an excellent location for a relaxing break. All the staff were very friendly & helpful at all times. Food was good for an A/I break, had the al a carte one night superb. Entertainment was also good, only downside is the selection of drinks on the A/I was lacking a littleMore
kevin b, Birmingham, United Kingdom
My husband & I stayed at this hotel last two weeks of August on an all inclusive basis. Arrived about 13:30 & was checked in right away with no problems. Hotel looks very nice & very clean in all areas with very friendly hard working staff. Room was spacious & comfortable with free of charge safe. We had a view over the village & ocean with sun first thing every morning on the balcony. Pool towels are also provided free of charge & changed as & when required. As to the no reserving of sun beds rule this is not enforced. We noted on several occasions beds with towels on from 9am & no one using them until late on in the afternoons. Often people would be going round the pool looking for beds with no success. The two entertainment guys are very friendly & work hard to keep everyone happy. The only negative comment we have is in respect to the dress code in the dining room at night. We have stayed in many 4star hotels all over the world & all have had a dress code that men must wear long trousers & no vest tops. We noted many people, men & women, coming in for dinner still with the same clothes they had worn all day at the poolside. One woman even came in still wearing her bikini & sarong. There appeared to be no one in charge in the dining room. However, we had a very relaxing holiday at this hotel & would come back again.More
Margaret I, Glenrothes, United Kingdom
Things To Do► View all
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