Vila Gale Santa Cruz

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This hotel has a beachfront spot near Santa Cruz. And you’re only a short drive from the capital, Funchal.

This hotel opened in 2006. The contemporary décor incorporates lots of leather sofas and arty photography. And outside there’s a gigantic Olympic-sized pool with its own little café.

Nearby there’s a pebble beach, a little harbour and a quaint little town. It’s also about half an hour from the island capital, Funchal – there’s a free shuttle bus that gets you there.

TripAdvisor rating

Based on 397 reviews

  • Official Rating
  • 1Building
  • 6Floors
  • 262Rooms
  • 4Lifts

All Inclusive - Here's what you get

Food

Buffet meals. Snacks and ice-cream 10.30-18.00.

Drink

Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Outdoor pool

Large pool with swimming lanes, sunbeds and parasols around the edges.

Spa*

Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, roman bath and Jacuzzi®.

Buffet restaurant

For breakfast, lunch and dinner with either a buffet or set-menu.

Rooms ► View all

twin room with sea view

Twin room with sea view sleeps up to 3 with twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.

twin room

Twin room sleeps up to 3 in twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.

TripAdvisor Reviews Show more reviews »

Great hotel overall

My sister and I visited the hotel in August for a week on an all inclusive basis. We wanted to just flop by the pool and chill out and the hotel certainly delivers on this. It is literally 5 minutes from the airport, just make sure you don't get the taxi driver who has slept in his cab for 3 hours waiting for flights to come in. He was not too impressed when he found out we were only a 7 euro fare. No knowledge of Portuguese was needed to know what he was saying. So do not book transfers with the holiday company. Santa Cruz is a very small place, if you have ever seen the League of Gentlemen, it had a slight feel of Royston Vesey about it. The hotel is one of the cleanest places I have been to. The cleaning team are amazing, the rooms were of a decent standard. The staff overall were exceptional on the whole, with a few exceptions. There was a distinct lack of staff in the busiest places, the poolside bar, the other bar and the dining room. However, the staff in there, worked their wotsits off to try and keep the queues down. A special mention for Luis and Marcio who worked constantly throughout the day to keep a wide range of people fit and entertained which is no easy task. A huge thanks to them for keeping us entertained. The food is probably the thing that will let this place down out of anything. Iceland (the shop) would have made a killing out of this hotel, such a shame but I suppose quantity rather than quality was the mantra? Overall though, a great stay if you want a week to chill out.More

Helen19682014, Warwickshire, United Kingdom

Excellent stay, superb hotel service !

I spent wonderful time with my family: wife and 4 children in this superb hotel in August 2014 on our vacations. When we chose a place to stay in Madera I decided to choose Vila Gale based on travelers reviews and I was not disappointed. On our early arrival 2 rooms were waiting for us fully prepared, even though that was much earlier than we were supposed to get the room. Reception service was very helpful for us on arrival and during our all stay whenever we had any query. Children got local drinks as welcome package on arrival. Room conditions: very pleasant and comfortable, clean bathroom, cleaning service every day. We had a balcony with a view on the small street, Atlantic ocean … and aircraft runaway of the local airport, so we could admire aircrafts landing as an additional attraction (no noise inside). What we what we were impressed the most was the restaurant service and food in hotel restaurant. A wide range of food during breakfast and specially dinner is a very strong point of the hotel restaurant. For those without all-inclusive drinks are at reasonable price. There are indoor and outdoor swimming pool, spa, gym in the hotel facilities. All very modern and in very good condition. During our stay hotel staff took care for arranging different animation every day, we appreciate being involved in some local Portuguese night plays. Thank you for water games in the pool, aqua aerobic, table tennis, ... Free internet in the lobby. The area very nice and silent, town centre close to the hotel with the church in the market. There some small shops opposite the hotel with lower price then in the market in Funchal if you would like to buy Madera wine or some other drinks, fruits or souvenirs. I fully recommend staying in Vila Gale, Santa Cruz in Madera Portugal as the hotel staff really care for the guests and are doing all the best to make their stay comfortable. Thank you all Vila Gale staff !More

Turysta, Europe

August Santa Cruz

Very nice modern hotel,rooms pretty standard most with ocean view,also fine view of planes landing as runway quite near.we are staying all inclusive so have to have wristband attached at all times.restaurant& staff pretty good,breakfast disappointing but evening & lunchtime menus good.entertainment disappointing likewise tv in room,few English channels,but overall a very nice location.More

Fixerman1,

Great hotel, if you like mass tourism.

I stayed at this hotel for one night with my family when our flights unexpectedly got cancelled due to a strike. The hotel is spotlessly clean, the rooms are large enough, ours had balconies facing the sea, which was a nice addition. The staff were extremely friendly and helpful in at least 3 languages that I heard. The hotel has all amenities you can imagine, ranging from spa and indoor pool, a gym area, two restaurants etc. The outdoor pool is a decent size and also very clean. The only drawback is the fact that this is generally speaking a packaged holiday destination, which means all-you can eat buffets, aqua-gym in the morning and so called folklore nights. Don't count on grabbing a sun lounger after 10AM either, package holdiday tourists tend to "mark their territory" by getting up early and dropping their towel on the best loungers before you've even had breakfast, a practice I personally find despicable. Would i recommend it to a friend ? Yes. Would i return myself ? Probably not. Just not my cup of tea.More

robbret, Brussels, Belgium

Only for All Inclusive!

Me and my partner spent 11 nights in this hotel in the middle of July. The location is not bad, only about 5 mins drive from the airport. Santa Cruz is a lovely small old town, it is very beautiful, however after 2-3 days there is nothing to do. Local restaurants, who sell the same food. First of all, the hotel is nice. Looks modern and comfy at the first sight. The hall is huge, and it was almost full all the time, because thats the only place where you can use the wifi for free. We asked ocean-view room, which was nice, but the local young guys were playing football every evening just under our window.It was a bit annoying.The cleaning staff was very friendly, thank you!!! BUT, we had a room just with breakfast.Because the restaurants around the hotel were a bit boring after a couple of days, we paid a dinner at the hotel`s restaurants. It was 22euros each (even in Funchal you can eat much cheaper!!,we never paid more than 30euros in the restaurants with drinks and starters).the food was poor.If you dont like seafood, there is not much to choose from.We had some cold salad and a weird taste of duck.The service is not really friendly in the bars and in the restaurant. We were playing snooker (7euros per hour) on one day and my boyfriend asked a whiskey-coke, it was 8.50 euros.I think it is disgusting!!!! Overpriced!! Obviously if you are here with all inclusive everything is free. I think thats why all the bar staff was so unfriendly, even with the paying costumers. You definitely need to improve the bar staff!!! We work in a restaurant so we know what we are talking about! Their english knowledge is poor as well. However the animator guys were very friendly and funny :) But at the pool area you should put more sunbed, because the costumers reserved them in early morning with towels.After 12 you dont have any chance to find a free one. If you planning to go to Funchal, there is a free transfer from the hotel. Dont forget to book as soon as you can.A taxi drive to Funchal is about 25 euros. Try to use all the tours, what the hotel offers, because the transfer is included. However, in Funchal you can find some cheaper one at the port. Thank you, it was a nice holiday, but you need to improve your staff!!!More

AgiEsLaci, Skipton, United Kingdom

See all 397 reviews »

Things To Do► View all

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