Vila Gale Santa Cruz looks the business. Top-to-toe trendy, it’s got a minimalist reception full of cream and chocolate-coloured leather sofas, swanky-looking restaurants and modern bedrooms summed up by the LCD TVs and mahogany-dark furniture. In terms of stuff to do, there’s a really nice spa offering up the full A-Z – massages, facials, wraps, you name it. Head outside and there’s a pool and a poolside bar thrown in for good measure.
Based on 355 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Snacks and ice-cream 10.30-18.00.
Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Large pool with swimming lanes, sunbeds and parasols around the edges.
Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, roman bath and Jacuzzi®.
A la carte restaurant*
Enjoy one visit to the restaurant included in the package. For additional visits charges will apply.
TripAdvisor Reviews Show more reviews »
Put up as flight delayed
Our flight back to uk was cancelled and we were told jet2 would find us a hotel. We feared the worst but got the best! 200 of us were placed there at approx 5pm. Rooms were allocated and at 9pm we were tucking into a fine dinner. All the staff were fantastic, nothing was too much trouble for them. The hotel rooms were fantastic and very well appointed. I'd go there again at the drop of a hat, what a fantastic extra day we had. Many thanks to all concerned.More
pete f, huddersfield
Myself and my sister booked this as a last-minute holiday early February 2014, we had read the reviews and most of them were favourable. I must say we were very impressed with this hotel and it's cleanliness. Our room was superb overlooking the sea and was spotless. We stayed all-inclusive and the only downside was some of the food was a bit cold, so a couple of microwaves would have been useful, but there was an excellent choice with some very tempting sweets! The outside pool was chilly but we used the indoor one daily and we were not charged for this - perhaps it's because it was early in the year and not busy, although I see others have been charged - so we certainly didn't complain! Be sure to go on the Yellow Bus for 12 Euro's in Funchal, as you can use this for 2 days, there is a Yellow Route and a Blue Route - well worth it!More
Wendy C, Abingdon, United Kingdom
Brilliant hotel! Staff were amazing. Andre and his team were very professional. Best hotel I have stayed in!
Hotel was fabulous, staff were brilliant! I will definitely be back. Food was great, atmosphere was great. Only thing was my partner and I were all inclusive and I thought we were free to use gym and pool. They charge €11 to use each time. Got a pedicure and massage which was very relaxing. More
Roopstar, Glasgow, United Kingdom
Greatly lacking something in ALL areas
Sorry for the late review, myself and my girlfriend visited this hotel in August 2013 for 2 weeks. Santa Cruz is about 5 Mins from the airport and 40 Mins from Funchal, there are a few bars and restaurants within 5 mins walking distance of the hotel but not much else. Our room was near the sea overlooking the pool with the airport runway in the background. Please Note: There is very little noise from any planes taking off or landing. The room itself is quite minimalist, very modern looking but lacking in simple storage space. Apart from one built in wardrobe there is no other place to put anything. The bedside tables do not have any drawers nor does the dressing table, very strange. The layout and design of the hotel is very poor, read on and I will tell you why. There is a really nice pool but the facilities around the pool are very minimal, as with most hotels there are never enough Sunbeds to go around but the area at the back of the pool has plenty of space for at least 20 or more Sunbeds, all they need to do is re-design the area. There is a small cafeteria with ONE table and a couple of chairs serving coffees, beers, snacks, etc but this was ALWAYS understaffed. Outside the cafeteria there are a number of tables and chairs to the left and also to the right, presumably one is a smoking area and one is not but it doesn't matter because if people don't have an ashtray they will go and find one. I'm not sure what if any is the smoking policy in this area. Now the problems start, as Madeira is stuck in the Atlantic Ocean, it can get quite windy which means that the parasols around these tables get blown over, crashing down on the tables laden with coffee cups etc (due to the fact no-one has time to clear them as they have too much to do elsewhere in the hotel kitchens). I have just returned from another holiday and noticed that a couple of the restaurants I visited had awnings specifically designed to deal with wind and rain (my hotel also overlooked the Atlantic) I think Vile Gale Hotels need to invest in this area for 2 reasons, firstly it does away with the parasols around the tables and also most importantly when it rains as it did when I was there you have somewhere to sit or stand out of the rain. Picture this, it unexpectedly poured with rain one afternoon, where I ask do you go? The choices are the cafeteria which is about 10 ft x 15ft (3 metres by 4), the hotel lounge and reception area or your room, there is NOWHERE else, the bar and lounge adjacent to the pool is locked shut as it only opens in the evening, you can't go into the restaurant as people are dining or the tables are being re-layed. So you have dozens of people running around with towels, bags etc with nowhere to go but their room. If you fancy a day out of the sun relaxing with a book or something you can sit in the reception area with people coming and going or checking in or out. If you want decent Wi-Fi you will spend a lot of time here as the reception is very poor in the rooms (well it was in mine). Apart from the tiny cafeteria one floor below, there is nowhere to get a coffee or beer, unless you leave the hotel. The buffet restaurant is extremely basic but you will usually find something to eat, they have a grill next to the buffet but for some reason it is never manned, you have to shout out for someone to come out and cook or serve you something (I'm not kidding) I gave up after the first week, a lot of people make the big mistake of getting their veg before queuing for some meat or fish, by the time you get served your veg is cold. This area is also understaffed as was the whole hotel during August even though they were fully booked. The bar that opens in the evening is usually manned by one sometimes two people, the four or five evenings that I visited, guests were queuing to the door for a drink. There is entertainment in the bar and sometimes outside in the open, not my cup of tea but that's just my taste. Without the hard work of the staff this hotel would be on the floor, Andre the assistant manager pops up everywhere, helping out, smiling and chatting, probably oblivious to the faults that are blatantly obvious to anyone like myself that travels a lot. Tips: whatever you do, don't book a room overlooking the front of the hotel, there are dogs that probably bark 24hrs per day. Don't panic if the courtesy bus is fully booked, there is a bus stop about 200 yards from the hotel. (Cost about 3 Euros) There are two buses, one slow, visiting lots of towns and one fast, taking a more direct route. If you fancy a treat, visit Reid's Palace for afternoon tea, Fantastic Taxis last August were about 33 euros from Funchal back to the hotel if you miss the last shuttle. The chair lift and park are well worth a visit Try the coffee shops in Funchal, a lot of them have free entertainment, afternoons and evenings. More
Had a week here over new year and enjoyed our stay very much. The hotel and it's rooms are kept very clean. We stayed on bed and breakfast and thought the breakfast was excellent with choices to suit everyone. Santa Cruz is a pleasant little town with enough resturants to choose from for a weeks stay. This is our second visit to the hotel and would not hesitate to go back if we go to Madeira again.More
Things To Do► View all
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