Vila Gale Santa Cruz looks the business. Top-to-toe trendy, it’s got a minimalist reception full of cream and chocolate-coloured leather sofas, swanky-looking restaurants and modern bedrooms summed up by the LCD TVs and mahogany-dark furniture. In terms of stuff to do, there’s a really nice spa offering up the full A-Z – massages, facials, wraps, you name it. Head outside and there’s a pool and a poolside bar thrown in for good measure.
Based on 371 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Snacks and ice-cream 10.30-18.00.
Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Large pool with swimming lanes, sunbeds and parasols around the edges.
For breakfast, lunch and dinner with either a buffet or set-menu.
Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, roman bath and Jacuzzi®.
TripAdvisor Reviews Show more reviews »
Short on atmosphere but good facilities
We got off to a poor start but things got a lot better. We had asked for a twin room but were taken to a double. The error was soon put right although we were told our new room was the only twin room in the hotel. The room was spacious and had the benefit of bendy reading lights so that your partner's sleep need not be disturbed if you wanted to read. The room had a safe for valuables [no charge for this] and the bathroom was well appointed. Our room faced east - affording an excellent view of 'planes landing and taking off from the airport runway. Strangely enough we were not really affected by noise from these operations. We were B&B as we like to search out local eateries for lunch and dinner. The self-service breakfasts were of an excellent standard, catering for all tastes. A lady made me an omelette one day. The foyer was a bit Spartan - in line with the modern design of the place. Nice and clean but no atmosphere. Overall - more positives than negatives.More
We stayed at Hotel Vila Gale in Santa Cruz for a week in March 2014, having booked an all-inclusive package through First Choice. To say we were pleased with the hotel, is an understatement. It is a modern, well appointed, very clean, friendly, professional establishment. The room (ours was room 2012) was plenty large enough, with a huge double bed, flat screen television, large bathroom, with powerful shower and a balcony which looked over the pool and seafront. Brits beware though, there is no kettle, so take a travel one with you if you like a morning cuppa before breakfast. We mentioned this to the manager, while chatting to him one night, and he did say that they were looking into providing kettles in the future. Coffee and tea is freely available all day from the poolside bar for all-inclusive guests. The food at breakfast, lunch and dinner was, in principle, a buffet, but it was much more than the name suggests, with a large selection of hot and cold foods, with the menu changed each day and between lunch and dinner - no re-worked leftovers here - and waiting staff providing drinks and promptly clearing the tables. The one downside of the restaurant was that the Teutonic contingent flocked in at opening times, which meant tables were hard to come by. However, leave it for half an hour and the rush had gone and a comfortable meal could be enjoyed. It was credit to the hotel that, whenever you went in, there was always plentiful hot food with supplies being replenished all the time. The bar was quiet and friendly - the all-inclusive drinks, wines and spirits, were of good quality and served in good measure. There was some entertainment on some evenings, which was enjoyable, but perhaps went on too long sometimes. We didn’t try either the internal or external pools, but they looked clean and well maintained. We hadn’t realised how close we would be to the airport. It was literally within walking distance. But we felt no irritation from the planes landing and taking off. They don’t fly at night and even during the day they are infrequent audible intrusions. The staff, without exception, were so friendly and helpful and really seemed genuine in their desire to make everyone’s stay the best. And of course they all speak excellent English. The manager and his deputy stood and chatted to us for over an hour one evening, not only about the hotel, but about life in general. They made us feel so welcome - far beyond what their job description would require. Our only complaint was down to my own mistake. On arrival we were given two tokens for additional towels for the pool. I mislaid one and was charged 20 Euros on checkout. Look after them. Santa Cruz itself is a very small quiet town. If you want nightlife, don’t go to Santa Cruz. But if you want a quiet, relaxing place, this could well be what you’re looking for. The hotel has a bookable free shuttle bus to Funchal, which runs several times a day, but the local bus service is also good and reasonably priced. The taxis are a bit pricey. To conclude, if this review sounds gushing in its praise, then that is exactly right. We definitely hope to return sometime soon.More
Brian K, Telford, United Kingdom
7th visit... Perfect as usual
Another time at Vila Gale, and again very happy for the choice made. 7 times to these hotel and never disapointed! We checked in around 10 in the morning and we were welcomed by Catia, very friendly and efficient. We were informed the room was ready by that time. Perfect service. We spent the afternoon on the indoor pool, now free of charge, using sauna,jacuzzi and turkish bath. We had dinner at the hotel as we have booked half board. Buffet is very good,from cold,hot,desserts and cheese. All staff at restaurant amazing once again and very efficient such as Bruno,Edgar,Duarte,Dionísio,Noemia. Rooms are perfect and very clean, we had room 4017, with sea view. A Paradise!!! Looking forward for our next visit.More
MadeiraIsland, Funchal, Portugal
We chose this hotel from the web site. We chose an all inclusive holiday as we usually do and this was the best all inclusive in which we have ever stayed. The reception was pristine, clean bright and airy , a comfortable space in which to sit and watch the world go by and use the free WI-Fi. OUr room was spacious and had a balcony overlooking the pool and with a sea view. The hotel is right by the sea and has a promenade. All rooms appeared to have balconies. Meal times were relaxing and we were served by friendly staff. The choice at all meal times was varied and plentiful. At breakfast time sparkling wine was available along with all the usual beverages---just nice for a little treat---bucks fizz..There is a free shuttle bus into Funchal but there is a very regular local bus service which shows off the island's scenery. Santa Cruz is a small town and just the place for a relaxing holiday. We were there for a week but I enjoyed it so much that I wish we had booked 2 weeks. I look forward to returning.More
HPB53, Stockport, United Kingdom
This hotel was impressive at first impression. Clean, swish, modern, staff where happy to help and always friendly with very good English. This hotel has everything you could wish for. The rooms also where well catered for and oozed comfort. Food was gorgeous and plenty of variety. I hope to return to this hotel.More
Elizabeth O, Island of Anglesey, United Kingdom
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