This hotel has a beachfront spot near Santa Cruz. And you’re only a short drive from the capital, Funchal.
This hotel opened in 2006. The contemporary décor incorporates lots of leather sofas and arty photography. And outside there’s a gigantic Olympic-sized pool with its own little café.
Nearby there’s a pebble beach, a little harbour and a quaint little town. It’s also about half an hour from the island capital, Funchal – there’s a free shuttle bus that gets you there.
TripAdvisor Traveller Rating
Based On 565 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Snacks and ice-cream 10.30-18.00.
Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Large pool with swimming lanes, sunbeds and parasols around the edges.
Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, roman bath and Jacuzzi®.
For breakfast, lunch and dinner with either a buffet or set-menu.
Rooms ► View all
Twin room sleeps up to 3 - can be sold as a single. With twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.
twin room with sea view
Twin room with sea view sleeps up to 3 with twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.
TripAdvisor Traveller Reviews Show more reviews »
Hot rooms and horrible food
We only stayed there for 1 night as our flight has been delayed back to London. The room was very hot, so had to keep air con on as it was too noisy to sleep with a window opened. Also, rooms have got carpet in, not a norm for hot countries. Food (buffet) was horrible - lots of tinned food. Not a great selection at all. Pool looked nice but we haven't used it. We stayed in Vidamar Resorts for our holiday and Vila Gale was much worse. Glad that we didn't stay here the whole time. Very cheap drinks in the local pub. No free wifi in the room.More
Never has you get what you pay for been more true. This was the cheapest school holiday getaway with the best reviews. I am now making a new rule to ignore reviews. As my wife pointed out the best restaurant in x place is likely to be a kebab van or coffee shop. The positives first the rooms are ok and the bathrooms decent. The food was barely edible and if you didn't get your sun bed pre 9 forget it! It was a real 3 star and only reasonable within that range. Go with low expectations to avoid disappointment. Next year more money will be spent on the family holidayMore
We have just returned from the Vila Gale, travelling as a group of 5 girls (all Family) and can say we had a fantastic stay at this hotel, The staff were wonderful and really friendly, the food was great sometimes a bit samey but lovely, and we had beautiful weather with a lovely wind which took the heat away. The only downside is the room was a bit small for three people it was a double room with a bed crammed into the corner so you had to move the bed if you wanted to open the balcony door, but we were not in there that much lol.We would definatley reccomend staying at this hotel.More
debyp4, Chelmsford, United Kingdom
A nice hotel but could be better
Have just returned from a week at this hotel, and was a little disappointed. We were on 'all inclusive' but as we had and early flight and arrived at the hotel around 11.00am, were told we couldn't use this package until 12.30, not even to get a drink. Couldn't understand this. The hotel itself was kept very clean and all staff were lovely. Our room was fine, a huge bed and the floor was carpeted. A fridge and safety deposit was included in the price, which made a pleasant change, and you could get a kettle in your room if you asked, although we always take our own. Our room was kept very clean and shower gel and shampoo is regularly topped up We upgraded to a sea view, which was very pleasant, but we only had the morning sun, so in the afternoon, if we wanted to sit on the balcony it was often too windy and chilly, so would have preferred to have had a view of the car park and had some sun. With regard to the bars, during the day you can use the pool bar, which was always well staffed and you can help yourself to tea and coffee, but in the evening there was only the bar in the entertainment lounge, this usually only had one member of staff, on our first night my husband had to queue for almost 15mins to get a drink. Most 4* hotels have a waiter service during the evening, but not here. The entertainment here was very basic, some good, some bad, they did have card tables so you can distract yourself with this. There was a piano up next to reception and lots of seating, it would have been nice to have seen that in use, but it never was. The pool area, again was kept very clean and the pool was pleasant enough, but that was the only outside area to sit with sunbeds - side by side. The only alternative was on the pebble beach but you would have to use your towel, no sunbed. Now to the restaurant, we found the food very good, lots of choice at all meals .During the evening, dress code was very relaxed, men could even wear shorts and t-shirts. The only fault was, on our first night, we were greeted by a head waiter and shown to a table, each night after that it was a case of help yourself to a free table. The waiting staff were excellent, keeping our drinks topped up and plates cleared, but there never seemed to be anyone in charge. One night they had a Madeira evening, with traditional meals, and another night was a fish night, both very pleasant. The hotel runs a courtesy bus into Funchal several times a day and there is a good local bus service. The hotel also has a spa, and we had free use of the indoor pool, Jacuzzi, and sauna. So, although we did enjoy our holiday, there were a few niggles that made us think we wouldn't use this hotel again. More
Margaret H, Worcester, United Kingdom
Exceptionally Good Hotel
Booked this Hotel as a last minute Holiday and I had some doubts because of some of the reviews and that it was an All Inclusive package. Well i have to say it was a great choice and I found the hotel offered everything you needed for a good value and relaxing break. It is close to the Airport, but a 5 minute transfer and you are in the Hotel, no long journey on a coach!! We were given our room immediately although we arrived before check in time, we had a room on the second floor looking out to sea, the views were great and watching the aircraft flying in made for interesting watching, also you see the Cruise Ships passing by. No supplement for this lovely room. The restaurant was large but never full and even when extra guests were staying due to cancelled or delayed flights it was comfortable and the staff always looked after the guests staying longer. There was always a good, varied selection of food and never was a meal time when I felt I couldn't eat anything. I have to say the food was good quality - it was hot and the staff replaced dishes as the food went. As opposed to many All Inclusive there were no limits and you good snack all day if you really wanted or needed to. There was a mixed selection of guests and all appeared to mix well, not to may children - but those there appeared to enjoy themselves. Entertainment was laid on every night, and was varied, from Singers, Birds of Prey Show, a Parrot Show or just music, some was good some not as good but it was free and made the evening. The Hotel Staff bend over to help you and nothing is to much trouble, they provide a regular bus to Funchal several times a day and it is a 20 minute journey. They can also arrange trips at far better rates than the tour operator!! Santa Cruz is a small town, but has plenty of small cafes and restaurants, the promenade along the beach makes for a nice walk, and the town square is always busy and has regular festivals in the evenings. I could not find any fault with this Hotel, very clean, WiFi free, good rooms and helpful Staff, what more can you ask for in a Hotel, i certainly recommend and would return in the future.More
Howlo, Buckingham, United Kingdom
Things To Do► View all
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