This hotel has a beachfront spot near Santa Cruz. And you’re only a short drive from the capital, Funchal.
This hotel opened in 2006. The contemporary décor incorporates lots of leather sofas and arty photography. And outside there’s a gigantic Olympic-sized pool with its own little café.
Nearby there’s a pebble beach, a little harbour and a quaint little town. It’s also about half an hour from the island capital, Funchal – there’s a free shuttle bus that gets you there.
TripAdvisor Traveller Rating
Based On 481 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Snacks and ice-cream 10.30-18.00.
Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Large pool with swimming lanes, sunbeds and parasols around the edges.
Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, roman bath and Jacuzzi®.
For breakfast, lunch and dinner with either a buffet or set-menu.
Rooms ► View all
Twin room sleeps up to 3 - can be sold as a single. With twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.
twin room with sea view
Twin room with sea view sleeps up to 3 with twin beds and a camp-bed or similar with maid service daily, linen changed twice weekly and towels changed 3 times a week. Minibar is chargeable.
TripAdvisor Reviews Show more reviews »
Great food, views ......but.....
We stayed at this hotel as a couple. We had a room on the first floor in the corner and had a great view of the sea. The room was spacious and modern, we did however have a few issues with the fittings in the room, for the first two days the only programs we could find on the TV were German and there were bits of skirting missing in the bathroom together with a broken bin and enormous amounts of dust on the exposed pipes in the bathroom. We would also not describe our welcome at the hotel as particularly friendly and we have never been to a hotel where absolutely no information is given about the local area or services the hotel offers, for the reception staff everything felt like it was too much effort, they didn't even know what time breakfast at their own hotel was. On the other hand the staff in the restaurant were very friendly and polite,its a shame that can't be said about the other guests who appeared to be of eastern European origin.Throughout every meal we had at the hotel we were stared at and made to feel uncomfortable by other guests- this was obviously because we are a mixed race couple. The only thing which got us back to the restaurant was the food-it was one of the best food offerings we have seen from any hotel, freshly cooked meat every day and champagne for breakfast. One of the main downsides about the hotel is the location. Santa Cruz is great if you want to spend most of your time in the hotel with occasional short walks into the pretty village, but not if you like going to see the island. All tours, cruises, boat trips and attractions are in the main city Funchal which is around a 45 min bus ride, you have to take the public bus(â¬6 return)the stop is around 200m away as the hotel bus only leaves a few times a day and conveniently after all tours have left Funchal. All in all we wouldn't have chosen this location if we would have known how many times we would have to catch the bus!. Other downsides to the hotel are if you have to leave early in the morning and therefore miss your prepaid breakfast the hotel will not make you food to take with you unless you spend even more money and order the room service....not even a piece of bread shockingly. The hotel will also not loan you an iron. You have to purchase the 'ironing service' The hotel will not let you stop in your room longer than the checkout time, and if you ask to stay longer they will tell you random amounts of money they require in order for you to do so even if the hotel is empty. On looking at our above points I'm sure you will see a theme occurring.More
Noodle1990, Birmingham, United Kingdom
Wonderful hotel in a supurb location, Santa Cruz is a small town with a lovely atmosphere. The hotel was spotlessly clean and the staff were lovely, nothing was too much trouble. We upgraded to a sea view so glad we did. The food was excellent. The hotel was quiet during our stay just before Christmas and we were Lucky enough to have the A la carte menu for most meals which was fantastic. We chose the all inclusive option and we were not disapointed. A free shuttle bus runs to Funchal daily, book it so not to be disapointed.More
Sallyb520, Harrogate, United Kingdom
Fine but not exceptional
I spent a good week in this hotel with a friend, as a base for exploring the island and some walking tours. The room had a good size, excellent view from the seaside balcony. Bed, mattress, pillow were all of all good quality - we slept very well. WLAN was weak and unreliable in our room but decent in the public areas. The video on demand service did not work and could not be fixed during our stay. Having booked with breakfast only, we had to explore the restaurants in sleepy Santa Cruz which gets repetitive very quickly. Breakfast itself was fine, offering a large choice of decent quality options. A bit bland maybe. During our stay in late December the large outdoor pool was freezing since it is not heated. A real pity. Decent gym facilities. Staff at the reception desk was helpful and friendly. We booked a car through them for the week to get around and the organisational side worked very smoothly. A lot has been written here about the vicinity of the airport. We could actually see the end of the runway from our balcony, several hundreds of metres away. Noise was quite bearable and did not bother us, maybe with the exception of Saturday evening which is obviously a busy time for tourist flights.More
What a disappointing holiday!
We stayed here after reading brilliant reviews instead of our usual pestana hotel in Funchal... Big mistake!we stayed new year week and I guess the manager was on holiday as he didn't reply to my four pages complaints letter or maybe the receptionist o Put it in the recycling bin so he wouldn't have to read it !!anyway the positives .......lovely indoor pool sauna steam jacuzzi etc houses Keeping service brilliant full sea views cost105euros!very quiet to sleep and marvellous to watch the planes landing and taking off!also bar staff and restaurant staff hard working and good fun!the negatives......reception staff very slow and not interested in dealing with problems..except for Sandra!we were given a room overlooking a funeral parlour and then one overlooking the roundabout then one overlooking the car park I asked for pool sea view room as I could see the hotel wasn't full and was told none were available so we paid the supplement as we wasted all afternoon trying to sort it out!we stayed in room4017 bite when we opened the door it smelt of bad drains the toilet wouldn't flush the bath had a big dead spider and even bigger web in it ,the fridge didn't work two lamps didn't work nor the light system for housekeeping these basic things should have been checked but all the receptionist was interested in was the105euros!!!!the food is generally always cold and sloppy and the toaster for over300guests was as old as me and there was always a q same goes for the fried eggs and omelettes only one person serving and very slow!the presentation if the food is poor and it's cheap quality fruit bread salads etc the meals are mainly meat based with pork bits in the pasta salads and soups!the entertainment for new year was rubbish or non existent eagles kept in the kitchen by the bar and terrified of all the people and who wants to see owls and parrots performing tricks??the atmosphere if very sterile and clinical in public areas like a city hotel by the sea.there were not enough sunbeds for all the guests and it took three hours to bring some out from the garages!!!!the new year gala dinner for which we had no option with thomson costing Â£60each was a buffet just like every other night I ate salmon rice and limp salad.... Nothing fancy... No sit down meal .....very poor!!!!overall I think this hotel needs more staff and needs to get rid of the come day go day attitude to complaints!finally the mini buswasalways booked or double booked or in the airport!!the driver was brilliant and funny and got a lot of flak from guests because of receptions incompetence!!!no I wouldn't go back if it was free!!!!More
pinkladyNorthWalesUk, north wales uk
Just returned from the Vila gale after a week's stay. From the onset of our arrival we had issues with the hotel. Firstly, when we arrived, the room we were allocated had an unpleasant odour so asked if we could be moved. After queuing at reception 3 times to be dealt with, eventually we were allocated a new room but asked to wait in reception being told we would be informed when the room was ready and this would be approximately half an hour We waited patiently for one and a half hours without any response.At this point I returned to the reception desk to be told that the receptionist had gone to lunch and left no information. The staff eventually did find the paperwork which had been ready for quite some time.We did get another room which was an improvement.. After settling into our room I went down to reception to book courtesy transport and was informed that nothing was available for next 2 days. I was surprised to find out that there was only a 8 seater mini bus available to service all the guests after the information claimed that the hotel provided a comprehensive shuttle service.. I booked for the first available days. When we went on courtesy bus one day was fine but the second day had to wait from 9 30 till 10 10 as the mini bus was transporting people to airport and had misjudged timings. I think that this was an unsatisfactory situation. Each time I went to reception I had to wait a considerable time to be dealt with as the member of staff there was dealing with enquiries and answering telephone at same time. When dealing with me he answered the phone at least 5 times without even an apology for interrupting our discussion. We went down to dinner first evening, and asked for beer and glass of wine to be informed that there was no beer and my husband would have to drink something else - -again, no apology Seems a little strange to me when your running a hotel business. There was little or no entertainment provided during our week's stay:two nights of eagles and parrots bird two nights of what can only be described as a couple of teenage girls singing karaoke. Only saw the entertainment guy once all holiday We booked dinner at the al a carte and and when we turned up were told that because it was the gala evening it was closed so had to re-book.. When we did go to the al a carte we ordered steak and found that there were no steak knives so had to battle with cutting it with blunt knives then when we ordered deserts neither the one my husband wanted or I wanted were available so ended up saying just bring me one you have got. The positives of the hotel are the restaurant staff are very polite helpful and efficient. The public areas are beautifully kept. The all inclusive option of sandwiches at lunch time and ice creams is very good. All in all we had some very frustrating experiences which spoiled our holiday. This is the only time I have given a negative review on a holiday hotel and would certainly not go back or recommend it I am left puzzled that a hotel with such excellent reviews gave us such a bad experience -I can only assume that it was something to do with down sizing the operation after the Christmas period - -Or maybe we turned up at the wrong place?More
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