Vila Gale Santa Cruz

This hotel has a beachfront spot near Santa Cruz. And you’re only a short drive from the capital, Funchal.

This hotel opened in 2006. The contemporary décor incorporates lots of leather sofas and arty photography. And outside there’s a gigantic Olympic-sized pool with its own little café.

Nearby there’s a pebble beach, a little harbour and a quaint little town. It’s also about half an hour from the island capital, Funchal – there’s a free shuttle bus that gets you there.

TripAdvisor Traveller Rating

Based On 728 reviews

  • Official Rating
  • 1Building
  • 6Floors
  • 262Rooms
  • 4Lifts

All Inclusive - Here's what you get

Food

Buffet meals. Snacks and ice-cream 10.30-18.00.

Drink

Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.

Sports and Activities

All are included except where indicated.

Read more about the facilities »

Facilities► View all

Outdoor pool

Large pool with swimming lanes, sunbeds and parasols around the edges.

Spa*

Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, sauna and Jacuzzi®.

Buffet restaurant

For breakfast, lunch and dinner with either a buffet or set-menu.

Rooms ► View all

twin room with balcony

This inviting and comfortable twin is a great base from which to explore your local area. It's fully air-conditioned with access to free Wi-Fi in the room. There's also a minibar* on request, direct dial telephone and a hairdryer. If you like to be outside there's also a balcony.

twin room with sea view and balcony

The décor in this twin room is bright and cheerful with smart, comfortable furnishings. You'll have a balcony and sea view too, providing that bit of outside space. There's air-conditioning and free Wi-Fi available and you can also request a minibar*.

TripAdvisor Traveller Reviews Show more reviews »

WOW - Brilliant Hotel!

We only booked this 8 days before we were due to travel, we had read the reviews on TA and thought it sounded good. We landed at the airport to be greeted with cold blustery conditions grey skies and light rain. (not what we expected). The transfer to the hotel took appx. 5 mins in the coach. On entering the hotel it was impressive lovely marbled floors leather couches. The reception staff were very welcoming and we were fortunate as even at 9.30 our rooms were available. When we got to the room again we were impressed very well appointed nice bed with lovely artwork on the wall, floor was carpeted with 2 chairs a table and a lovely big double bed. on the balcony again 2 chairs and a table. We were on the 4th floor of the block on the right with stunning views over the pool and the ocean. We could here the waves hitting the shore from our room. We also had great views of the end of the runway and could see the planes land and take off. We were close to the airport but the planes coming in and out did not spoil our enjoyment either in the room our around the pool. The earliest plane to take off or land was 6 a.m. and the latest was 11 pm. Main change over days appear to be Mondays and Thursdays but the flights are not constant. The pool area was lovely the cleaners we out every morning mopping the whole pool area and once a week they were out there in the welly boots scrubbing the whole area with a cleaning product and hot water. They wiped the sunbeds and tables down everyday. There were lots of quality sun beds available even when we returned from days out at 4 pm. There was no getting up at the crack of dawn to reserve sun beds! There was a pool bar which coffee machines and a selection of teas and also served beer, cocktails, local spirits and a selection of ice creams (mainly cornetto's). You could also get baguettes and pastries if requested and potato crisps and nuts if you were staying all inclusive. It is a while since I stayed all inclusive but the price we got the holiday for we thought why not, we were not disappointed. Great selection at breakfast with fresh fruit, cold meats cheeses, smoked salmon, crepes, pastries with eggs or omelettes cooked to order with bacon sausage mushrooms, beans etc. Lunch again had a great selection of salads and cold dishes and hot food with always something being cooked fresh on the grill and a large selection of desserts and cheese and biscuits. Wine beer and water served by the waiters and waitresses who did a great job. The evening meals again had a great selection with a large choice of dishes both hot and cold with a selection of meat, fish and pasta dishes. The wine was of a good quality for all inclusive however when we arrived we were being served wine from bottles and the red was very good like a Douro however towards the end of the week they started serving wine in carafes and it was not quite as good. I enquired why the change and was told it was the same wine but it was from a wine box instead. I was also told that the container bringing the bottles from the mainland had been delayed. On our last night the restaurant manager served us with a bottle of wine. Towards the end of the week the restaurant did get very busy in the evening with tables not being available but if you said to the waiter you want a table for 4 go and get a drink and sit on the patio they would come and find you when a table was ready for you. They kept replenishing the dishes as and when they ran out so no problem dining later. Good tip if having cheese and biscuits at the end of the meal ask for a glass of sweet Madeira wine it is just like a nice tawny port and comes in a generous sized glass. You are offered an Al a Carte dinner in a separate restaurant which is worth doing but book on you day of arrival to ensure you get the evening you want.They had a bar area where there was entertainment on most nights, birds of prey, parrot show, traditional folk band and a duo who did some singing but was not the best. Local spirits were ok and plentiful and bar staff very pleasant. The hotel operates a shuttle bus into Funchal but you need to book well in advance as we never managed to get seats but we used the local bus which was 2.75 Euros each way with a service about every half hour and goes from near the round about, 2 min walk from the hotel. Funchal was very nice and I recommend taking the sight seeing red buses. They do 2 routes a red route and a blue route and the cost is only 20 Euros each and if you want you can get off and on as many times as you want. The red route is 1.5 hours long and is very good with head phones which are free. On the blue route we went up to Montes to see the tropical gardens and the toboggans and we returned back to Funchal via the cable car which has spectacular views. The port of Funchal is a major stopping point for the cruise liners so you will find prices in the bars and restaurants reflect that. When I started this review I said we landed with grey skies but the weather improved enormously you do get some cloud but every day it broke up around 4 pm and you had brilliant sunshine through to around 7.30 in the evening. Madeira has so many micro climates they cannot predict the weather ignore weather apps on your phone we checked everyday and they were incorrect just as the locals. All in all a great holiday, hotel was very clean and comfortable and the food and drink was great. We are looking to return at some point as there is so much to see on the island and we did not have enough time. Enjoy! More

Moldy007, 187045

Golf Break

A party of 16 visited this hotel, 11 of us playing golf. I found the hotel very clean, tidy and well furbished. The staff were very obliging and helpful. Our room was on the side of the building which had a restricted sea view but was over the car park and a disused building spoiling the view. The hotel is on a flight path for the airport and you can hear plans landing and taking off from the airport although this did not affect us personally it did others. The food was very good with a different range every night. Breakfast was good with plenty of different types of food. Lunch time food was either in the restaurant, at the pool bar where you could get sandwiches and snacks and drinks all day.The restaurant Manager and staff were excellent always around to help. (we were fully inclusive) For the golfers there were lockers to put your clubs in with your own key. Entertainment was poor with bird show and a singer. Drinks for fully inclusive was local drinks and only available until 2300 hrs. A free shuttle bus is available into the main town from the hotel, you need to book this early as only a small vehicle. The normal bus service is good and the fare to town is 2.75 euro each way these run regular. The local village was small with a few shops. More

Keith P, 503869

Quite happy, but only because it was a half price bargain.

We had a late booking all inclusive bargain 7 night stay in this pleasant hotel in May 2016. It is located close to the end of Funchal airport runway, but surprisingly,aircraft noise is not a problem.The room was clean and spacious with a huge double bed, and excellent bathroom.The restaurant is sparsely furnished,resembles a NAFFI canteen and is very noisy due to hard surfaces. We had difficulty some evenings finding an available table,with a third of the room reserved for German guests.There seemed to be a shortage of staff whereby buffet food items were not punctually replenished,and used crockery was slow to be cleared from tables. The cheese board table was allowed to be completely devastated only half way through service.Dress code requirements for the evening meal were non existent,with shorts,tee shirts and leggings being much in evidence.Although the quality of housekeeping was high,our room was not made up until mid afternoon,every day. Bar service was also painfully slow, not helped by the fact that many German guests find it necessary to join the front of the queue,rather than the rear! Entertainment was of particularly poor quality,but thankfully only provided on three of our seven nights. The unheated outdoor swimming pool is much too large and consequently too cold. The U shape of the hotel round the pool causes a lot of shadow and restricts sunbed use. Annoying music is played throughout the day and becomes like Chinese water torture. This is a fairly large hotel, but the entitlement to a sit down meal in the second restuarant is difficult to book, with seating for only 30 per night. Similarly,the hotel courtesy bus is only a small minibus with four return trips per day so places are at a premium. Finally,this hotel is over-rated at 4T by Tui.More

Jim O, 186525

Just returned from one week stay

The hotel was modern and on a pebble beach front location over a nice promenade We were allocated a disabled room on a high floor with a sea view The room was large and was kept spotlessly clean as was all of the hotel areas,all the staff were very friendly and helpful ,the restaurant and bar staff were excellent The food was good although was not always hot , the a la Carte was a great experience There is a free shuttle bus into Funchal daily and there is aircraft noise as the airport is near by but is not a problem. The beach is large pebbles and no sand at all not ideal for children. A very enjoyable stay and experienceand would stay againMore

Richard r,

Lovely hotel overlooking the Atlantic

We stayed at this hotel for 7 nights in May on an all inclusive basis. The hotel is situated in the small town of Santa Cruz . Our room was on the 4th floor with views of the ocean , pool and mountains. The hotel is spotlessly clean and very modern. The pool is huge and the indoor spa lovely with a sauna steam room hot tub and large pool. The hotel operates a free shuttle bus throughout the day into Funchal which we used three times. The staff in the hotel are very friendly and can't do enough for you. The only negative was the weather which was not too good but we did have a few sunny days. Would definitely recommend this lovely modern hotel.More

DRIPLEY65, 186478

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Vila Gale Santa Cruz
Rated: 4.5 /5 based on 728 customer reviews
from £500.59