This hotel has a beachfront spot near Santa Cruz. And you’re only a short drive from the capital, Funchal.
This hotel opened in 2006. The contemporary décor incorporates lots of leather sofas and arty photography. And outside there’s a gigantic Olympic-sized pool with its own little café.
Nearby there’s a pebble beach, a little harbour and a quaint little town. It’s also about half an hour from the island capital, Funchal – there’s a free shuttle bus that gets you there.
TripAdvisor Traveller Rating
Based On 850 reviews
- Official Rating
All Inclusive - Here's what you get
Buffet meals. Snacks and ice-cream 10.30-18.00.
Local alcoholic and non-alcoholic drinks including house wine, draught beer, cocktail of the day, Madeira wine, mineral water, soft drinks, tea and coffee 10.30-23.00.
Sports and Activities
All are included except where indicated.
Facilities► View all
Large pool with swimming lanes, sunbeds and parasols around the edges.
Open Monday to Friday and 9am to 9pm at the weekend. Facilities include Turkish bath, sauna and Jacuzzi®.
For breakfast, lunch and dinner with either a buffet or set-menu.
Rooms ► View all
twin room with balcony
This inviting and comfortable twin is a great base from which to explore your local area. It's fully air-conditioned with access to free Wi-Fi in the room. There's also a minibar* on request, direct dial telephone and a hairdryer. If you like to be outside there's also a balcony.
twin room with sea view and balcony
The décor in this twin room is bright and cheerful with smart, comfortable furnishings. You'll have a balcony and sea view too, providing that bit of outside space. There's air-conditioning and free Wi-Fi available and you can also request a minibar*.
TripAdvisor Traveller Reviews Show more reviews »
Relaxing holiday, the hotel was very clean, food was ok, but long queues for evening dinner and at the bar for drinks (more staff needed) Staff were very nice and friendly. It is close to the airport so no long transfers. More
Cerainly not 4 star
This is a very nice hotel, good setting, very quiet and peaceful but it is not 4 star compared to some of the many other 4 star hotels that I have stayed in for instance Sensatori hotels in Greece. Staff are ALL working really hard to make up for the fact that there are so few of them. This becomes clearly apparent when the dining room is busy and they cannot clear tables quickly enough and at the bars and in Reception where one person on duty seems to be the order of the day. BUT they are always polite despite clearly being overworked. A prime example of this is the Entertainment. I know others have mentioned this before, but it is dire! The parrot show is really great it we were at a children's party, the Dancing with the Stars never took place and the Live Music nights were just the pits, off key singing and everything sounding the same, it was terrible 10 minutes was all we could take. I cannot believe that this is the best that the island has to offer? And the hotel does not offer a daytime Entertainment Programme, in the week that we were there 2 - 9 Sept Aquarobics only took place on 2 occasions. The girl taking the class, which those involved seemed to enjoy, was seen only a few times when she preferred to stand in a doorway and be on her mobile rather than getting people doing things. A couple of times we saw her helping to clear plastic glasses from the tables and tidying up the poolside umbrellas and tables. There are NO lifeguards at Villa Gale. The outdoor pool is FREEZING cold even though it was up to 30 degrees while we were there, it does look very inviting but only a few very brave souls each day bothered to swim in it. The indoor pool is great and the sauna and steam rooms are brilliant BUT it says only for over 16s and this is a rule that is not applied in any way. There were at times children in this pool playing ball games and "bombing" into the water greatly disturbing some of the more elderly guests who just wanted a quiet place to swim and relax. The hotel is VERY clean everywhere, it cannot be faulted, however the food needs to be updated. It is good quality BUT it is always the same, same lettuce, same tomatoes, same cucumber and dishes that always look the same too. I like a Crumble for dessert but not every lunchtime and every dinner time too! Surely someone can come up with something different. Don't get me wrong there are choices but it is limited and it is the repetition that is seem so bad and marks it down from a 4 star to a 3. Reception staff do a great job of trying to be Jack of All Trades, from giving out pool towels, all of which are very thin and hard and too small for the sun beds as are the towels in the rooms, to local information, bus times, room problems, queries etc they cover it all and always politely and with a smile. But they need 2 people on duty especially when there are new arrivals checking in. I did enjoy my stay but this was not the standard of hotel that I was led to believe it would be. On arrival I was given a hotel questionnaire to complete and return at the end of my stay. The questionnaire was very limited on the amount of space given to answer the questions and so I added on a few small sheets from a note book mentioning the things that I have written about here, Once complete I asked staff at Reception for a stapler to make sure the information was not lost in the box. I asked for a reply by email but so far have heard nothing, it seems like they really don't want hear your views and when you do it is ignored. This was our first time in Madeira and probably the last as there are so many other places to visit, but we did take the hotel bus to Funchal a couple of times, make sure that you get on as soon as it comes to pick you up because sometimes people miss one bus and think they can just get on the next when actually it is full. We witnessed this and the couple concerned, who were there at the correct time, had to walk back to the local bus stop which is about a mile from the hotel bus collection point and then pay to get back to the hotel. It is only a few euros but if this had been an older, less able couple I wonder what would have happened to them? All it needs it for the driver to check the tickets as people get on. We did do the cable car and the Wicker Basket ride both of which were great fun and well worth the money. If the weather is good for 5 euros you can walk from the hotel along the seafront to the Water Park in Santa Cruz it is no more than 5 minutes from the hotel and a great place to have some fun on the slides and chutes, I loved it. The only other thing to mention is the airport. From what I noticed most people were fascinated by the aeroplanes landing and taking off so close to the hotel. The noise is not that bad and only lasts a few seconds and after a few times of seeing this most don't notice it at all. I hope that you will think that I have given a clear and honest review on this hotel from the experience that we hadMore
Me and my partner stayed here for a week. The hotel is great, the drinks are decent, definitely recommend the Cocktail of the Day. The breakfast was always brilliant but I personally only enjoyed dinner on two occasions (one of these being the A la Carte which was delicious) My partner did enjoy the food. The only downside for us was the location as there was nothing to do in the evenings except sit in the hotel, but the travel agent who booked our holiday is to blame for this! (We are both under 30 and wanted a sandy beach and some nightlife. We also wanted to go Portugal, at no point did she tell us it was Madeira which is better suited for older people) The travel agent also told us we were really near Funchal which we were not (its at least 15/20 minutes by road, not walking distance at all as we were told) The hotel does offer a free shuttle bus but we could only get this one way which was into Funchal at 1pm and the only bus back was at 3pm. Everything else was fully booked. (Even tried booking 3 days in advance) We did go at 1 and were planning to get the local bus back but decided to pay 27.50 euros for a taxi as we weren't spending our money on going out. I would recommend the hotel but we definitely will not be returning to Madeira.More
First time in Madeira
Hotel Vila Gale has everything you need for a great relaxing holiday. We were in room 3043 which on arrival we found to be clean & spacious. The bathroom was lovely. Most of the rooms have balconies. Towels are changed daily & sheets once a week. The hotel reception is large & airy with plenty of comfy seats for guests. The pool area is well cared for & sunbeds were always available. There was nightly entertainment which was sometimes good & some nights not so good but we didn't go for the entertainment! There is an inside bar with plenty of seating & a stage where some of the entertainment takes place. There are tables & chairs outside the bar but unfortunately not enough of them. The dining room provided plenty of choice in the food department & there was plenty of choice. There is also an A La Carte restaurant that has to be booked in advance - well worth a visit the food was fabulous. The staff without exception were all kind, polite & helpful a real credit to their employers. The hotel provides a courtesy bus that goes to Funchal & back everyday - again you need to book this service in advance. There isn't a lot to do in Santa Cruz - a water park a short walk along the beach to the right of the hotel, a few bars & cafes etc. Plenty of places to visit on the island if like us you like to get out & about. All in all a lovely holiday we would certainly return to the hotel Vila Gale. More
Amazing stay at vila gale
Travelled end of aug beginning of sept as a party of 4 adults and one 12 year old. The hotel is spotless, cleaned to a very high standard. It is a lovely airy modern hotel reminded me a bit like a hilton. There is free wifi nearer to the reception areas, which is not an issue, if you want it go to where you can get it. The rooms are lovely and clean enough room for an extra bed, the beds are one of the comfiest I have slept in and the room was really quiet, no noise from neighbours. There is also the bonus of a free safe in the room. The dinning room is lovely and spacious, pick your own table morning and dinner seated at evening. The food was amazing throughout our stay with a varied menu, the wine is also very nice. We tried the alacarte restaurant which did an amazing steak, this needs to be booked straight away. We never had a problem getting a sun bed, the pool was lovely and refreshing. We didn't find the que too long during the day or night for drinks. You can get snacks during the day and ice cream which are all branded. We also took advantage of the free lcourtesy bus from the hotel to Funchal which drops off right outside Ronaldo hotel and museum, which is worth taking a look. The hotel has a lovely laid back atmosphere and the staff are really friendly. There was the added bonus of a couple of football teams which stayed over which made our sons day. The pool area has a lovely setting looking out to sea, watching people jump of the pier and seeing the planes landing, which was never an issue noise wise. It has a pretty promenade and the hotel itself is set in a lovely traditional village with church, market and little bars. We had a lovely stay in an amazing beautiful place, would definitely return.More
julie t, 190734
Things To Do► View all
People who looked at this hotel also viewed...
Items marked with * incur extra charges which are payable locally