Iberostar Bouganville Playa

We have now stayed in the hotel 3 times. Fully enjoyed a week's stay both in Spring and Winter. This year the hotel had been renovated although it didn't really need it. We had no complaints during our stay. We booked room in a priority location and had sun on the balcony from sunrise to 4pm. Food was in abundance and very varied and even though my diet is restricted I never went hungry and always had a choice. Staff very friendly and entertainment good - as far as hotel entertainment goes! Rooms cleaned daily plus towels and bed linen changed on request. Complimentary bottle of water every other day and a bottle of wine on the house delivered to our room. Can't wait to go this year again!

Lovely hotel in a great location. Rooms are modern. The service was second to none. Food in both restaurants was very good . We were greeted with a glass of bubbly which I thought was a nice touch . The staff were more than helpful. Would definitely stay again.

After hearing good things about this hotel, we decided to book an All Inclusive package. for a week to see the New Year in. Negatives: When we arrived and went to dinner we were told that you were under no circumstances allowed into the restaurant with out trousers / jeans......Something that was not mentioned anywhere in the paper work when booking it. Yet deemed okay for women to dine in next to nothing at all ( ass hanging out their skirts. So we were refused to eat in the restaurant the first night.!!! Great start to the holiday - thanks for that !!!! If this was explained by the hotel when booking we would have come prepared. So off to the shops it was to by some ' appropriate ' dress wear as the staff called it....Yet the women were going in with their ass cheeks hanging out the skirts and next to nothing on.!!!! Next up - the food around the pool out was poor - selection of 2 sandwiches that where older than me when you got them. Wanting paid for the kids to have ice creams ?? whats all that about.... The food was bob standard and have had better in lower rate restaurants...they pushed the boat out on New years eve to be fair to them, out with that was nothing out of the ordinary. Drinks - first 2 days we got the premium drinks no mention, then as soon as you stopped tipping the staff. It was a case of sorry you have to pay for the premium drinks at an extra 30 euro a day per person.....Bandits.!!!! Poolside - We where then told no inflatable beds or toys etc.... for the kids in the pool - Hard to believe when the hotel has 3 pools. Another blow for the kids.......who then soon got very bored with the place. !! Another thing that they should mention when booking !!! Hotel entertainment - Repetative for the week we stayed, the main bar on level ' 0 ' has the atmosphere of a social club..at best. Positives: The hotel was nipping clean, and most of the staff were very freindly. No issues with the rooms cleaner done a good job cleaning and changing towels etc... My advice: For the amount you pay for this hotel you expect top draw food and drinks the lot, it does not live up to at..... ' the time we were there ' to the reputation it was supposed to have. There are many more hotels close by some of a lower rating which are far better than this one. FACT. Or go Self Catering Tenerife is as cheap as it comes when going abroad most of the bars and restaurants only 1 euro a pint. Total let down and safe to say i would never go back here.