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Reviews
Tripadvisor Traveller RatingBased on 3555 Reviews
Traveller ReviewsRanked #215 of 561 hotels in New York City
Traveller Rating
Excellent
2111
Very Good
885
Average
333
Poor
130
Terrible
96
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
bethablank said...
Check-in time at 4 pm and got in room at 6 pm. Longer to get in room than to fly to NYC. Pathetic.
Travelled on 07/2024
We are staying 5 nights in a king one bedroom suite. We arrived at 4:25 pm and were told that our room was not ready. (Check-in time is 4:00 pm.) We got in our room at nearly 6:00 PM. We were told that there was only one person cleaning rooms and that our room had been trashed and they had allowed a late check out and that is why our room was not ready. How trashed had that room been/did they let the people chec...
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elizabethv114 said...
Great room, nice staff
Travelled on 06/2024
We stayed here to celebrate a 10th birthday in the city and we were very impressed with how nice and helpful the staff was, and how big and updated our room was. The hotel was quiet- even with renovations ongoing it felt like we were the only guests. The remodeling has taken 1 elevator out of service leaving 1 elevator in service, but we never waited long and it was not an inconvenience. We walked everywhere - Rockef...
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laice g said...
Perfect Location and Huge Rooms for New York
Travelled on 04/2024
We stayed at this hotel in New York for our mini-moon, and it was a fantastic experience! The location is perfectsuper easy to find and navigate, right in the heart of the city.
The staff were incredibly friendly and helpful, making us feel welcome from the moment we arrived. Although there was some building work going on, it didn't disrupt our stay at all.
Our room was spacious, especially for New York standards,...
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rechk said...
Major Disappointment for a Loyal Customer
Travelled on 06/2024
What a major disappointment with this hotel. I have been a loyal customer of this property for over 25 years. The current renovation project is a DISASTER! Construction dust, noise, sewer gas odors in my suite, and limited elevator service. To compound this problem, the property had the audacity to charge a $42 /day Facility Feefor WHAT??? Particularly for a hotel with NO DINING OPTIONS on the premises. For...
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Melinda N said...
Anya the ConciergeNYC@sonesta.com
Travelled on 05/2024
Anya is a consierres at the Benjamin Royal Sonesta Hotel. Even before I arrived at the hotel, I wrote emails to Anya, who wrote me back each time very quickly with suggestions for restaurants, jazz clubs, siteseeing, and so on. I got wonderful recommendations each time. Many of the places were within walking distance as well. If you stay at the Benjamin, know you are in good hands with Anya and any direction you nee...
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