HOLIDAYS

HOLIDAY SEARCH
List
    See all destinations
    See departure airports for
    See what dates we fly to this route
    see what dates this destination is available
    Flexible by +/-3 days
    7 nights
    Clear search
    Child ages (on return date) Edit ages

    El Dorado Maroma, a Spa Resort by Karisma

    PPPPP Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 6388 reviews

    ABOUT THE HOTEL

    • Official Rating: 5 star
    • Free Wi-Fi

    With tropical good looks and lavish extras like beach butlers and gourmet à la carte dining, this boutique hotel is the perfect blend of laid-back and luxury.

    This romantic adults-only retreat calls one of the world’s top beaches its home – Maroma’s white sands were rated in the Top 10 by the Travel Channel. And the service here matches the perfect setting – think Champagne check-ins, beach butlers and 24-hour room service.

    Every last detail of this hotel has been tailored to provide the ultimate luxury holiday. The minibar’s refilled daily with premium-brand drinks, top international chefs man the kitchens, and the aromatherapy-fragranced rooms come with pillow menus.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 128
    TRAVELIFE CERTIFIED

    This hotel meets global standards on how it's protecting the environment, looking after staff and supporting the local community.

    Things you'll love

    • Exclusively for adults
    • All rooms on the beachfront
    • Small and romantic

    Location

    SPECIAL OFFER

    Honeymoon and Anniversary Offer

    A complimentary honeymoon and anniversary package is available when staying in a honeymoon suite for 10 nights or more, within 60 days of your wedding or 30 days before or after your wedding anniversary. The package changes from time to time, but usually includes sparkling wine and tropical flower arrangement in your room, discounted spa treatments and a 2-for-1 discount on a couples’ beachfront sky massage. Make sure you pack your marriage certificate – you’ll need to show it on check-in. Just to let you know you can't apply this offer to your booking when travelling with a group or wedding party.

    FOOD & DRINK

    All Inclusive

    Show more Show less
    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Breakfast, lunch and dinner in a selection of restaurants. Selected international and local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • Relax pool

      Set in a secluded spot, the freshwater relax pool has a peaceful, laid-back vibe and is paired with the 24 Bar – so drinks come either on the terrace or on one of the in-water bar stools.

    • Sabores Mexican restaurant

      This ocean-view à la carte restaurant is open all day. Its gourmet breakfast menu has everything from eggs benedict to quesadillas. Lunch has a casual theme – starring burritos, nachos, burgers, and sharing platters of steak fajitas or salmon and rice. Mexican and Caribbean cuisines are usually the influence behind the dinner options.

    • Cookery lessons

      In these lessons you can learn how to prepare traditional Mexican cuisine, we're talking fresh guacamole or a exotic tequila cocktail.

    Rooms

    View all rooms
    June 26 to July 5th
    06 Jul , 2020 844jimy, 55857
    My wife and I were routed to Maroma because our hotel wasn't open till July 1st. We were celebrating 30 year anniversary. We received the most personal service we have ever experienced at a hotel. Shout out to Enrique our Beach Butler Salome our bartender. Alex our personal butler for our 2 nights in Palafitos. Augustine for the Tequila Bottle . I can't name all the wonderful people at the resort. We started in a private pool room on night 1 and then moved to a ground floor swim out in building 8. We spent our last 2 nights in the Palafitos. Each move was seamless with everything being handled by the staff perfectly. Karisma is Top Notch because of the Beautiful People who work for them.
    Our June 25 to July 3, 2020 Trip
    06 Jul , 2020 413kerryk
    This place is amazing. We stayed in a Emerald Honeymoon Beachfront Villa (910) and loved it. Right on the beach. The beach butlers Daysi & Enrique & Carlos made sure that our drinks were always filled. And the Bartender Soloma and Filipa made the best drinks . Now our butlers were top notch: Oscar, Jose and Liz made sure lunch was on time and dinner reservations were made each day. This resort was only allowed to be 30% occupancy due to the virus. Consequently there were only 2 restaurants open each night but that was not a problem getting in as there were only a few people there. We have already booked reservations for September 2020 and cannot wait.
    Omar & Betsabe are amazing!
    05 Jul , 2020 james_wrighttt, 55470
    My wife and I went here for our honeymoon recently and first and foremost the place is absolutely beautiful, from the rooms to the beach to the pools, it is top notch. However, the thing I appreciated the most was the service provided by everyone working there. I cannot say enough about how helpful and kind all the employees are. Absolutely amazing experience and you must go by “bar 24” and see the bartenders Betsabe and Omar, they are the kindest and funniest bartenders I have ever been around. They go out of their way to make sure your experience is effortless as you relax in the pool and enjoy the gorgeous views.
    Great place to escape all the madness!
    05 Jul , 2020 dandT897FY
    5 days, 4 nights ... just not long enough! Left wanting to stay longer. Great personal service, fun activities and wonderful food! Even in these times of a pandemic, felt very safe on property and enjoyed ourselves tremendously! A special shout out to the entertainment staff ; Omar and Alex, you guys are great! The ladies want to give a big thanks to Karen for taking such great care of them on the beach, thanks!
    Love!!
    04 Jul , 2020 aliciaaN515BK
    My husband and I honeymooned here and it was absolutely amazing!! Our room was beautiful and the beach is immaculate. The guys who do the activities there are so much fun, we love Omar and Alex!! The service is second to none and everyone is super friendly. The food is great, and yes, dinner is a couple hour event, but we enjoyed the experience and getting to try so many different things. The excursions that are available there are awesome as well. We will definitely be back!
    Show more Show less
    View all  6388  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

    People who looked at this hotel also viewed...

    Items marked with * incur extra charges which are payable locally