El Dorado Maroma, a Spa Resort by Karisma

We submitted a review a couple days ago of our recent visit to ED Maroma, but forgot include two of the staff members on ourt list who were so kind to us. Frederico, the breakfast chef at Papito's was excellente! He cooked our breakfast perfectly every day. He is a very personable young man who was always friendly, and he is a very intelligent man who speaks 4 languages, including Mayan! He taught us a few Mayan expressions. Daniel, the spa representative who roams the beach, is always an extremely nice man, always with a big friendly smile and a hearty "Buenos Dias". His shoulder massages on the beach were awesome, too. Our apologies to both Frederico and Daniel for missing them in our initial review.

Our recent trip to Maroma on Mar 14th 2020 was fabulous. Our butlers Lisa and Eli were fabulous. Our bar at the pool with Diego and Renne was so much fun with great service. Our swimup room was amazing, and kept spotless by our maids. We have been twice now, and will return to this paradise. Thankyou to all, Aslo big thankyou to Genie Baby for the fun volleyball games, and Raphael you went out of your way with directing us to all the entertainment.

I cannot tell you how much we look forward to hearing "Welcome Home" when we return every year to this resort. This was our 7th time there and we are positive it will be our "home" each year for at least one week. We always travel with my sister and her husband and have a fabulous week of relaxation, food, beach time, pool time and did I say food?? I thought last year was great but this year was even better. Unfortunately, we had to leave four days early because of the Covid 19 virus situation and the Canadian government requiring all Canadians to return home, we still enjoyed our few days here this year. I am an early riser and and was on the beach by 6:30am each day to catch the sunrise. Each day, there was a beach butler to say "ola" and set up our beach bed and loungers. Cheers to Manuel, Daisy and Enrique!! Even though there was so much uncertainty with the Covid 19 Virus, they still went above and beyond. Daisy even cleaned our sunglasses for us one time and Manuel brought us some drinks. We had incredible weather and there was NO sea grass this year. The beach was better than ever, especially in front of building 10. Our butlers were Roberto and Elizabeth and we appreciated the attention we received from them. The Animation staff was as always, amazing. Alex, Jesus, Omar, Ruben, Cristina and DJ Juan. My husband played v'ball most days twice a day and had such fun. We tried paddle boarding and kayaking this year as well. I went into the small gift shop a few times and Leidy is wonderful, friendly and helpful. She even remembered me from last year!! The beach/bar staff is fabulous, the #1 Drink team includes: Betsabe, Karen and Rene!! Watching Rene mix drinks is great entertainment. The restaurants.........EXCELLENT, every single one.. The Asian restaurant is awesome. We requested some shrimp tempura and even though it isn't on the menu, they made it for us and it was incredible. We ate breakfast and lunch each day at Lima Limon, expect for one day. Arturo, Juan, Marlen and Oscar were the best. Betsy is the best beach server......such a bright light. Rene mixes some mean drinks, nom, nom. I got the the spa for a massage and Josefina was a very skilled therapist, thanks so much. One guy that seems to be everywhere is Agustin. It was great to see him again. I also want to mention the cleaners, the gardeners, the handymen, the kitchen staff....I wish I knew their names but their efforts are just as important as any other person working here to make each visit so memorable. The young lady that cleaned around building 12 and Lima Limon was sweet.....Angelina (??)!! Well, as you can tell, this is a pretty special resort. Each and visit seems better than the last. I am already looking forward to March 2021!! I am hoping and praying that things will get back to normal as soon as it is safe. Thanks again for a memorable visit.....