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Reviews
Tripadvisor Traveller RatingBased on 901 Reviews
Traveller ReviewsRanked #22 of 75 hotels in Aix-en-Provence
Traveller Rating
Excellent
283
Very Good
309
Average
196
Poor
84
Terrible
29
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Happiness06960542481 said...
Not a positive experience and not to be repeated
Travelled on 05/2024
Rated two despite the check in receptionists were extremely kind and helpful but the experience with the breakfast was a disaster. At 09:00 basically the food was already almost finished and it took ages to be replenished. Most of the tables were not cleaned and prepared for the second round of guests. I had to ask for every single cutlery myself in order to be able to start eating. The only lady attending the guest...
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Tracey M said...
Disappointing Hotel - not 4 star
Travelled on 09/2023
This is not a 4 star hotel in our opinion. The beds are comfortable and the staff are very nice but that is where it ends.
The lighting in our room was so poor we couldnt see to do anything. There is no overhead light. The lighting is poor throughout the hotel, passageways, dining room etc. when returning to rooms curtains are always drawn so very dark when entering.
The bathroom is well lit but has only one ...
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jane d said...
Excellent customer service
Travelled on 09/2023
Pleasant hotel, lovely room with comfy bed and well appointed bathroom. Stayed pre rugby match in Marseille. First class and friendly service from all staff but particularly a young man at check in who was from Mauritius and was very helpful with travel advice into Marseille which we were anxious about....
MeghaninMaroc said...
Nice hotel, good location .
Travelled on 05/2023
Great hotel walking distance to the train station (NOT GARE TGV) and village center. Very pleasant and helpful staff. The staff did book a taxi for our ride to Gare TGV. Uber is available and would have cost less but ...
Room was spacious and clean. we did not take a meal or drinks so I can not comment of the restaurant/bar....
Aisling B said...
Close to walk to old town but that's it
Travelled on 05/2023
Adequate chain hotel within walking distance of the centre of Aix. Room only ok, smelt of smoke when we arrived. Beds were comfortable. Bathroom very basic. To be honest I found it hard to see where the 4 stars were in the hotel rooms.
Breakfast was ok, eggs were freezing but there was a good selection of other hot food. Lots of choice for breakfast. Secure parking was appreciated.
A generic hotel, could be staying ...
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